Aviva Pension Reviews - www.aviva.co.uk

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Summary

Norwich Union pensions are now known as Aviva pensions in the UK.


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Aviva Pension www.aviva.co.uk
Aviva Pension www.aviva.co.uk
Aviva Pension www.aviva.co.uk
Aviva Pension www.aviva.co.uk

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Latest Reviews

★☆☆☆☆

“Show contempt for customers”

Written on: 09/11/2018 by Javionr24 (1 review written)

In March I asked Aviva to drawdown income from my pension as I wanted to receive it in the 2017 tax year ending on 5 April. The company paid money in to my bank account on 4th April in period 12 of the 2017 tax year. They then sent a certificate to HMRC saying the money was received on 10 April allocated to period 1 of the 2018 tax year. Due to this error I have paid over £2000 tax that I do not owe. Despite numerous phone calls, emails and a letter to the CEO the company have done nothing… Read Full Review

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★☆☆☆☆

“ORGANISATIONALLY INCOMPETENT - DO NOT GET A SIPP WITH...”

Written on: 25/09/2018 by ritchardwilliams (1 review written)

Aviva pensions feel like a business about to go bust. My experience is they are organisationally inept at best. If this were a bank it would be out of business. It is unnecessarily just too difficult to communicate. I need to access my money and nothing they have done gives me any confidence whatsoever that I can access my money when needed. SUMMARY Transferred pension money into a SIPP (Self Invested Personal Pension) with Aviva. Then tried to withdraw some of my money and became totally… Read Full Review

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★☆☆☆☆

“Getting blood out of a stone would be easier”

Written on: 09/09/2018 by Countryfile (1 review written)

My pension matured over a year ago, and I have been trying to extract my money ever since. The first problem is that my pension was originally with Friends Life, and Aviva took that over. But it seems that they did not give Friends Life customers the same benefits Aviva customers, and so I was unable to access any Aviva plans. It took several complaints to unearth this fact. They also have the uncanny ability to answer simple questions with several more complicated questions. And then… Read Full Review

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★☆☆☆☆

“worst company ever”

Written on: 30/08/2018 by ngSantiago188 (1 review written)

Trying to cash my pension in , despite filling in all the forms they sent and continually phoning them on there joke phone system, usually takes half hour to make a call. Still waiting for any information from them. A complete bunch of idiots… Read Full Review

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★☆☆☆☆

“Aviva are failing to pay my pension lump sum.”

Written on: 30/06/2018 by KeylaWest116 (1 review written)

Aviva are failing to pay my pension lump sum. (AV20055229-001) They say it is a priority - but it is now over a month late and they advise that they don't know when I will be paid and the complaints department advise they are unable to assist. My advise id don't use this company for anything… Read Full Review

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★☆☆☆☆

“LOTS OF PEOPLE ARE CALLING US TODAY ..... REALLY???????”

Written on: 15/05/2018 by MALCOLMUTCH (1 review written)

Have been trying to get my money for a month now, first the system went down then on hold for 45mins before i gave up phoned back another 30mins un answered pressed option 1 next time for a call back so i didnt lose my place still waiting 7 days later how long is this queue aviva??? On hold as i write this and up to 15 mins already the hold music is awful anyone that is even a little bit tempted to take any product out with this set of clowns beware if you have a problem or wish to get your… Read Full Review

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★☆☆☆☆

“2 months of incompetence to restart direct debit”

Written on: 22/04/2018 by Kassandrah141 (1 review written)

for 2 months and 2 direct debit forms later I am still waiting for my pension payments to restart. what they can tell me is if they don't restart by may the pension becomes frozen. sharp practice!. h and l restarted pension by simple phone. treat good customers like ****… Read Full Review

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★☆☆☆☆

“Aviva - appalling Longest wait for the 'phone to be...”

Written on: 04/04/2018 by 5yearson (2 reviews written)

I would give them a minus score if I could. I am writing this review as I wait for someone - anyone -to answer my call at Aviva. Having waited for 5 minutes for the phone to be answered, I have now waited a further 25 minutes for the'Retirement' Team to answer my call. I dealt with Aviva on the same issue last year and had to wait serious amounts of time then - my previous review is somewhere on this site. I was assured that they were recruiting new members of staff to accommodate the number… Read Full Review

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★☆☆☆☆

“Worst service ever”

Written on: 14/02/2018 by Simonos11 (1 review written)

Use at your peril. Aviva are simply dreadful. Uncommunicative isn't the word;unfortunately they are holding my cash and I can't even get to discuss it with them. I'll be pulling out at the first opportunity and will never touch them with a barge pole in future… Read Full Review

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★☆☆☆☆

“Aviva have stolen my money”

Written on: 02/11/2017 by abolishaviva (1 review written)

I have paid into a private pension which unfortunately is with aviva. I could have drawn it 7 years ago but have deferred it. In the meantime I have tried to contact them on several occasions for information - and failed! I now want to draw the pension, and they simply do not answer my emails, I have sent them more than 10 now. This company should be forcibly closed by the FSA. By not acknowledging me, they are effectively saying **** off we are not paying out… Read Full Review

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Markyax's Response to abolishaviva's Review

Written on: 31/01/2018

Having same problem they are not responding to my emails and the letter I sent week's ago have still not received a reply,I think they believe you will just give up and go away,the worst thing is I was with another company until Oct 2017 but Aviva took over.

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Abolishaviva's reply to Markyax's Comment

Written on: 01/02/2018

Yes mine was transferred against my will too... However, I am now communicating with them after I threatened to write a 'private and confidential' letter to the CEO... I then got a phone call and someone immediately assigned to my case.

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Abolishaviva's reply to Markyax's Comment

Written on: 01/02/2018

Yes mine was transferred against my will too... However, I am now communicating with them after I threatened to write a 'private and confidential' letter to the CEO... I then got a phone call and someone immediately assigned to my case.

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★☆☆☆☆

“AVIVA delayed payments - Ignorant not Excellent”

Written on: 09/05/2017 by Thorington (1 review written)

I wish it were possible to have the option of 'ZERO' stars, because thats what I would give Aviva. Is anyone else aware that since Friday 5th May (4 days ago), they have had a system problem that prevents payments being made for some customers? I called, and they were supposed to ring me back on Saturday - they didn't. I called Monday, to hear that they had this problem, and supposedly still trying to resolve it. Have you ever heard anything as ludicrous? It does get worse, apparently if you… Read Full Review

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★☆☆☆☆

“Incompetent, poorly trained, inefficient phone staff ”

Written on: 24/03/2017 by Calliev233 (1 review written)

After a 45 minute call in which I could achieve a small percentage of my business and was put on hold a total of 5 times I finally gave up. Trying to convert a FSAVC pension into a Stakeholder pension was not possible. Trying to Find out the maximum I could pay into an existing FSAVC pension I was actually told there was no limit. Trying to change my address had to be diverted to another assistant as the one I spoke with was not authorised to change an address. Trying to change a Direct… Read Full Review

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★☆☆☆☆

“Poor return”

Written on: 24/08/2016 by rxFry1976 (1 review written)

I worked for M&S 40 years ago. Although I only worked for 8 months I made pension contributions. I haven't been contacted till recently to be told that my contributions were only £0.02. They wrote saying that a yield of 20% has resulted in a pension pot of £40. What they haven't said is what happened to the pension contributions. I can only assume management charges have taken everything. Dealing with Aviva is a nightmare… Read Full Review

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Christinechantoin's Comment

Written on: 21/03/2017

I absolutely agree they are a nightmare. I can tell you if I had my time over again I would NEVER take out a private pension - I would rather put my money under a mattress! they have so many ways to stop you from enjoying what you thought would be a nice pension pot come retirement. Forget that - they make it as complicated as possible to get your money. NEVER, NEVER, NEVER take out a private pension - that would be my advice

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★☆☆☆☆

“Hard up for £47”

Written on: 21/04/2016 by 428Krause (1 review written)

After being notified that I had a final salary pension with them from my employer 40 odd years ago, they sent me forms to complete to get the £47 when I reached my retirement date. I completed the forms with the information they wanted, so far ok, then the issues started, they said that my signature had changed from 40 odd years ago so I would have to submit a copy my driving license ang get a proffesional worker to sign to say they have witnessed it, that would cost me £25 half of what they… Read Full Review

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★☆☆☆☆

“do not invest”

Written on: 29/02/2016 by Pike381 (1 review written)

have tried to cash in my pension they are doing there very best not to pay its like getting blood out of a stone but its my money … Read Full Review

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Adralphs's Comment

Written on: 19/08/2016

Totally agree - I have sent the relevant documents for a pension transfer at least 3 times including once by recorded delivery and they claim they have not received the forms - they are the WORST organization I have ever dealt with in my 59 years - do not EVER do business with these people.

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Christinechantoin's Comment

Written on: 21/03/2017

You too. We are also having the same problems - I feel like crying every time I speak to them on the phone. NEVER Would I take out a private pension with Aviva - or probably anyone for that matter. And I would advise everyone I meet NOT TO TAKE OUT A PRIVATE PENSION.

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★☆☆☆☆

“executive pension scheme”

Written on: 26/01/2016 by Haleyqq419 (1 review written)

Tried to access my pension (approx full payment of £3,000) June 2015. Problem being that in 1985 it was with the original company I worked for and which has since been sold, involving a Director/Trustee and company name change - I have now retired. This pension scheme was originally with Norwich Union. Sent in all documents to Aviva as required - but they ask for even more. Not forgetting the scenario of a document being sent to the Trustee who completed and forwarded to Aviva - months went… Read Full Review

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★☆☆☆☆

“Can't be trusted with personal information”

Written on: 22/06/2015 by LeannaRay481 (1 review written)

Aviva have the wrong date of birth. They insist that I send them my original birth certificate. As I can't trust them to look after information properly, there is no way I will give them an original document. I have told them that they can purchase a copy certificate, but they won't do that and are still insisting I send my original birth cert. Their letter states that the date of birth that I have 'supplied' is not the same as on their database. Are they thick? Or is it just that it's MY… Read Full Review

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★☆☆☆☆

“Aviva can't even beat building society rates”

Written on: 28/05/2015 by 179Shelton (1 review written)

Do not trust your money to Aviva. Even their Deposit Fund pays much less than anyone can achieve in a basic building society account. Of course Aviva continue to take their cut in management charges resulting in your pension fund reducing. If possible I would award a nil star rating. … Read Full Review

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★☆☆☆☆

“aviva the theives”

Written on: 19/04/2015 by Woods243 (1 review written)

i have a section 32 pention this aviva the worst thing i have ever done no bonus for the last 11 years has eny other person on hear hear of ellaine darroch she woked with capita a skum ball how was put in place by capita to transfer brittish ship builders employes pensions in the late 1980 well be ware if i would like to start up an action group to stop aviva from setting up rules as they go along and changing them when they feel like it and put some kind of law in place to stop… Read Full Review

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★☆☆☆☆

“section 32 pension”

Written on: 27/01/2015 by Dexter1951 (1 review written)

i have the above plan this is a plan that gives aviva the chance to take money from you there are problems around aviva since 2007 but the will not tell you about because the are money involved and the dont want to pay itout to you yes 183 thousand customers but wont abmite it i just found out my self 2015 and my case is with the ombedsman next step is court action the more people that we can get to complain we mite have a better chance of closing those plans down and take court… Read Full Review

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Decadepropertis's Comment

Written on: 29/03/2015

Ok I have sec32 bond,Aviva say can't touch until 60, as it can't give a GMP, I say don't care just give me the 84k now, and you Aviva don't have to worry if you can give a GMP in 2 years time. They say their Legal team are looking into what they can do with section 32 bonds, I also say advice given over 20 years ago when it was Norwich Union was not good and not explained fully.

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