GEM Motoring Assist Breakdown Cover Reviews

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4.4 / 5
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GEM Motoring Assist Breakdown Cover
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Latest Reviews

★★★★★

“What a great service”

Written on: 18/11/2017

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My car would not start due to a flat battery. This was the first time I have had use the breakdown service, so it was a pleasant surprise how easy and quick the process was. When I rang GEM I was asked a series of questions by a very helpful man at the assistance centre. Then a recovery vehicle came out within 45 minutes. The mechanic quickly got my car running again and I was on my way home in no time. Couldn't fault the service, its good to know there is someone on the end of a phone to… Read Full Review

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★★★★★

“great service”

Written on: 17/11/2017 by Hansengq1945 (1 review written)

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car had an issue i rang GEM who were quick to respond and sent a local recovery service which took 50 minutes. (i did tell them i was in the house so no rush!) The man who attended the issues was friendly and knowledgeable. He managed to get the car going again but gave lots of advice. sadly our car is playing up again but due to the good advice of the recovery company (they were called Sellers) we will have saved alot of money getting it fixed. Pleased with the service and also a really good… Read Full Review

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★★★★★

“Fantastic Service!”

Written on: 16/11/2017 by Hannahy132 (1 review written)

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Called Gem as hit a piece of wood and it bounced underneath car and damaged the steering. Breakdown truck came within an hour and mechanic was very knowledgeable and helpful. Car had to be put on tow truck and taken home and a second driver came to do that, as the first was on another call. Second driver was very chatty, pleasant and a pleasure to travel home with. My husband and I were both very pleased with the professional service given by Gem, as we always have been in the past, which… Read Full Review

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★★★★★

“Great service as allways ”

Written on: 16/11/2017 by Aliceg308 (1 review written)

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what a fantastic service cannot fault in anyway . Thank you… Read Full Review

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★★★★★

“Home Call Out”

Written on: 16/11/2017

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Due to cold weather, the battery in my car was too low to start for work on a Monday morning. Fortunately I was able to use other means of transport leaving my wife to call Gem for assistance. She contacted yourselves at 8.00am and we were attended to by 8.30am, with a satisfactory result and the car starting with no problem. This is second time I have needed to used Gem and have had no problems… Read Full Review

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★★★☆☆

“Left stranded at garage with car”

Written on: 16/11/2017 by Averix1992 (1 review written)

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I called GEM motoring assist after my car wouldn’t start one morning. The breakdown van took about an hour to come which was on line with what the cell centre had told me. He was unable to fix the car so towed it to a local garage. At that point I asked whether he could drop me at my office which was only 3 mikes away. I was told this was not covered and was not possible even though I have the maximum level of cover. I was left to walk the 3 mikes into the office. An office drop off has… Read Full Review

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★★★★★

“First class service”

Written on: 16/11/2017 by LiaBroussard (1 review written)

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I had the misfortune to break down on the A4 into London in bumper to bumper traffic. A van full of police officers stopped the traffic and pushed me off the road. I called Gem and as I was still speaking to them the breakdown company phoned me. 30 minutes later technician arrived and diagnostics told him it was the crankshaft sensor.Although the car was running ok I was advised it could stop at any time so about 40 minutes later I was on the way home on a flatbed recovery vehicle. Whole… Read Full Review

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★★★★★

“No fuss, no quibble just proper service!”

Written on: 15/11/2017 by AlGibbs (1 review written)

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Thank you GEM (once again) for getting me back on the road. One phone call and the great service begins. No fuss, a mechanic is sent out ( quickly) , repair sorted, ( or as in this case taken to my choice garage for repair.... I burnt the fuel pump out!) Breakdowns are inevitable but with GEM I really am in safe hands. No extra charges for anything other than parts and taken to your choice of garage if they can’t fix it. Simple… Read Full Review

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★★★★★

“Excellent fast response to breakdown ”

Written on: 15/11/2017 by dg1963 (1 review written)

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Gem came to the assistance of my son within 10 minutes of him calling. The lady whom he spoke to was very helpful and sympathetic. The engineer was very friendly and got his car back on the road within minutes. We received a phone call from Gem to check that everything was resolved and that we were happy with the service. Gem definitely go the extra mile compared to other car breakdown companies that we have used. They offer superb value for money and a personalised service… Read Full Review

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★★★★★

“Excellent Service”

Written on: 14/11/2017 by Greerpq159 (1 review written)

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Organised breakdown truck very quickly, witthout any fuss. The payment was also sorted without query. Excellent company to deal with. Thanks, … Read Full Review

Gem Motoring Assist's Comment

Written on: 15/11/2017

Thank you so much for taking the time to say such encouraging things about the service we provide.

As you will know, GEM has been providing a first class service to its members since 1932 and as an independent membership association we always strive to put the needs of our members first. In these busy times, the fact that you have taken the trouble to confirm that our efforts are working is a great encouragement to us all.

Thank you once again for your support of our special club.

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★★★★★

“Excellent response”

Written on: 14/11/2017 by Bazweb (1 review written)

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I broke down on a busy road, but the breakdown truck arrived within 45 minutes. The fault couldn't be fixed at the roadside but they took my car to my chosen garage. The call centre kept me informed at all stages and checked to see if I had arrived at my destination. Excellent service!… Read Full Review

Gem Motoring Assist's Response to Bazweb's Review

Written on: 15/11/2017

Thank you so much for taking the time to say such encouraging things about the service we provide.

As you will know, GEM has been providing a first class service to its members since 1932 and as an independent membership association we always strive to put the needs of our members first. In these busy times, the fact that you have taken the trouble to confirm that our efforts are working is a great encouragement to us all.

Thank you once again for your support of our special club.

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★★★★★

“Great service”

Written on: 14/11/2017 by Catewithac (1 review written)

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Great service. Excellent friendly knowledgeable mechanic. Very quick to arrive… Read Full Review

Gem Motoring Assist's Response to Catewithac's Review

Written on: 15/11/2017

Thank you so much for taking the time to say such encouraging things about the service we provide.

As you will know, GEM has been providing a first class service to its members since 1932 and as an independent membership association we always strive to put the needs of our members first. In these busy times, the fact that you have taken the trouble to confirm that our efforts are working is a great encouragement to us all.

Thank you once again for your support of our special club.

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★★★★★

“Greaaaaat service, well done.”

Written on: 14/11/2017 by Beinn (2 reviews written)

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Brake failure took my vehicle off the road but I managed to return it home. Now I needed to get it off to a repair shop asap. Spoke to GEM, who said "yes of course we can take care of that. Where are you and where do you want the vehicle to go?" Just 50 mins later the vehicle was on the back of a transporter on its way for repair. (Transporter would have been quicker but it only just managed to fit up our long twisting drive!) There was no queries on where I wanted the vehicle to go nor any… Read Full Review

Gem Motoring Assist's Response to Beinn's Review

Written on: 15/11/2017

Thank you so much for taking the time to say such encouraging things about the service we provide.

As you will know, GEM has been providing a first class service to its members since 1932 and as an independent membership association we always strive to put the needs of our members first. In these busy times, the fact that you have taken the trouble to confirm that our efforts are working is a great encouragement to us all.

Thank you once again for your support of our special club.

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★★★★★

“Fast & efficient service ”

Written on: 14/11/2017 by Micah365 (1 review written)

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Friendly staff, fast and efficient service… Read Full Review

Gem Motoring Assist's Comment

Written on: 15/11/2017

Thank you so much for taking the time to say such encouraging things about the service we provide.

As you will know, GEM has been providing a first class service to its members since 1932 and as an independent membership association we always strive to put the needs of our members first. In these busy times, the fact that you have taken the trouble to confirm that our efforts are working is a great encouragement to us all.

Thank you once again for your support of our special club.

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★★★★★

“Quick and easy rescue”

Written on: 14/11/2017

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I was delighted when I had a totally flat tyre recently that Gem Assist was on hand to help me out. The phone contact was quick, efficient and all the correct questions were asked to ensure I was safe etc. The recovery van arrived within the time frame mentioned (40 minutes) and the service was prompt, efficient, courteous - just what was needed on a cold late autumn night. No boring paperwork to fill in afterwards - 100% recommended!… Read Full Review

Gem Motoring Assist's Comment

Written on: 15/11/2017

Thank you so much for taking the time to say such encouraging things about the service we provide.

As you will know, GEM has been providing a first class service to its members since 1932 and as an independent membership association we always strive to put the needs of our members first. In these busy times, the fact that you have taken the trouble to confirm that our efforts are working is a great encouragement to us all.

Thank you once again for your support of our special club.

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★★★★☆

“Quick and cheerful”

Written on: 14/11/2017 by Holland52 (1 review written)

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I was impressed with the speed of the recovery van arriving, and the friendly guy who dealt with the flat tyre. The only downside was that he didn't see that the tyre had blown in one spot (possibly because once the tyre was flat it was hard to detect the split). However, this was sorted when I took the tyre to a garage the next day. I had switched to GEM from RAC because of the price, and RAC can be slow in arriving,, so I was very pleasantly surprised by how well this incident was handled… Read Full Review

Gem Motoring Assist's Comment

Written on: 15/11/2017

Thank you so much for taking the time to say such encouraging things about the service we provide.

As you will know, GEM has been providing a first class service to its members since 1932 and as an independent membership association we always strive to put the needs of our members first. In these busy times, the fact that you have taken the trouble to confirm that our efforts are working is a great encouragement to us all.

Thank you once again for your support of our special club.

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★★★★★

“Prompt and efficient”

Written on: 07/11/2017

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Required a home start due to a flat battery. Arrived within 30 minutes which was impressive… Read Full Review

Gem Motoring Assist's Comment

Written on: 08/11/2017

Thank you so much for taking the time to say such encouraging things about the service we provide.

As you will know, GEM has been providing a first class service to its members since 1932 and as an independent membership association we always strive to put the needs of our members first. In these busy times, the fact that you have taken the trouble to confirm that our efforts are working is a great encouragement to us all.

Thank you once again for your support of our special club.

Paula Williams
Chief Executive

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Carawatts's Comment

Written on: 15/11/2017

I am considering changing from AA to GEM but wondering what the coverage will be like in Fife Scotland.

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Gem Motoring Assist's Comment

Written on: 15/11/2017

Our coverage is the same UK wide with an average 42 minutes call out time. Please call our office for a quote or go to our website. Kind Regards The GEM Team.

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★★★★★

“Excellent service”

Written on: 03/11/2017 by camperlass (1 review written)

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I broke down in my camper van on the A27 and phoned Gem, the lady on the phone took all my details and said someone would be out to me within the hour. Settled down at the side of the road to wait, but the breakdown truck was with me in about 15 minutes, if that. He put the van on the back of the truck and drove us to a nearby car park, had a look underneath and confirmed the throttle cable had snapped, then took us home. Very friendly and efficient service, thank you so much… Read Full Review

Gem Motoring Assist's Response to camperlass's Review

Written on: 08/11/2017

Thank you so much for taking the time to say such encouraging things about the service we provide.

As you will know, GEM has been providing a first class service to its members since 1932 and as an independent membership association we always strive to put the needs of our members first. In these busy times, the fact that you have taken the trouble to confirm that our efforts are working is a great encouragement to us all.

Thank you once again for your support of our special club.

Paula Williams
Chief Executive

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★★★★★

“A real gem. ”

Written on: 02/11/2017 by Rollins384 (1 review written)

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When you are stuck in the middle of nowhere or anywhere in the UK.Gem will get you moving if you will be on your way to destination with their friendly team. Nothing is too much bother… Read Full Review

Gem Motoring Assist's Comment

Written on: 08/11/2017

Thank you so much for taking the time to say such encouraging things about the service we provide.

As you will know, GEM has been providing a first class service to its members since 1932 and as an independent membership association we always strive to put the needs of our members first. In these busy times, the fact that you have taken the trouble to confirm that our efforts are working is a great encouragement to us all.

Thank you once again for your support of our special club.

Paula Williams
Chief Executive

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★★★★★

“Good service”

Written on: 24/10/2017 by fatwomble (1 review written)

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Yet again Gem performed very well after my car wouldn't start. Always easy to deal with. I chose to renew again, just after tye breakdown… Read Full Review

Gem Motoring Assist's Response to fatwomble's Review

Written on: 26/10/2017

Thank you so much for taking the time to say such encouraging things about the service we provide.

As you will know, GEM has been providing a first class service to its members since 1932 and as an independent membership association we always strive to put the needs of our members first. In these busy times, the fact that you have taken the trouble to confirm that our efforts are working is a great encouragement to us all.

Thank you once again for your support of our special club.

Paula Williams
Chief Executive

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