GEM Motoring Assist Breakdown Cover Reviews

★★★★☆
4.3 / 5
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GEM Motoring Assist Breakdown Cover
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GEM Motoring Assist Breakdown Cover

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Latest Reviews

★★★★★

“Outstanding first experience of GEM Motoring Assist”

Written on: 15/01/2019 by CCarney (1 review written)

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Although I have been a member of GEM for several years, my family needed their recovery services for the first time recently. My wife's car broke down whilst travelling with my daughter at lunchtime on the Saturday between Christmas and the New Year. The initial call was handled in the most helpful and courteous way and the recovery agent turned up within forty minutes. He was unable to fix the car (which subsequently took the main dealer over two weeks so hardly surprising) but did everything… Read Full Review

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★★★★★

“Quick, efficient service”

Written on: 13/01/2019 by Emehen (1 review written)

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My initial call was handled very well and a mechanic arrived in less than 45 minutes, as promised. Unfortunately the problem couldn't be immediately repaired and so my car was transported straight to the main dealer of my choice. I'm extremely happy with the service I received… Read Full Review

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★★★★☆

“Prompt but a little scary!”

Written on: 11/01/2019 by MuddyPond (1 review written)

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The first technician arrived quickly and did all he could to sort the fault but it was not possible. A recovery truck then arrived promptly too but the driver was more interested in airing his political views than staying on his side of the road or driving safely. A nerve wracking journey!! Overall the service from the company was very good and I would happily recommend them… Read Full Review

Gem Motoring Assist's Response to MuddyPond's Review

Written on: 16/01/2019

Dear GEM Member,

Thank you for your mostly positive review.

We were concerned to read about the operator and would like to have this investigated Further.

Could you please let us have your membership number and name so that we can have this addressed.

Kind Regards The GEM Team.

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★★★★★

“Daughters memory.”

Written on: 11/01/2019 by ZoieTempleton (1 review written)

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The service provided from initial phone call to repair mechanic attending car was efficient. I can honestly say that compared to a previous provider 3 initials, this was what you hope you for in these scenarios. Whilst the battery had been drained by my daughter leaving the car lights on all night ,the mechanic enabled the car to be started. The mechanic even saw the humour in the situation unlike her grumpy dad… Read Full Review

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★★★★☆

“Wrong fuel”

Written on: 11/01/2019 by Gorawen (1 review written)

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I put the wrong fuel in the car. Chap in the call centre was lovely and empathic. He explained what he had to do and even sent me a text when his follow up call didn't come through. So communication was excellent. Specialist service that was sent was equally good and reassuring. So thank you. I was only disappointed that I had to pay an extra £86… Read Full Review

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★★★★★

“Great service ”

Written on: 10/01/2019 by Bentonhv353 (1 review written)

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Car wouldn't start at home and it was the first time having this issue so wasn't quite sure what it was. Recovery person arrived approximately 15 minutes after call with agent which I thought was impressive! Turned out to be a flat battery and was on the road in no time! Agent rang within the hour after car was fixed to check in, which was also amazing! So all in all, happy customer!… Read Full Review

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★★★★★

“All as I expected, excellent service.”

Written on: 10/01/2019 by ADCScouts (2 reviews written)

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We unfortunately left side lights on overnight. Consequently we had a flat battery. We rang GEM and all was sorted out and the breakdown man arrived within 40 mins as you stated. All brilliant. Thank you… Read Full Review

Gem Motoring Assist's Response to ADCScouts's Review

Written on: 10/01/2019

Dear Member,
Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for.

Kind regards
The GEM Team

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★★★★★

“Superb service”

Written on: 10/01/2019 by Nigelcollins (1 review written)

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Phone picked up immediately and handled well then recovery truck arrived 15 minutes later diagnosed problem towed me to garage and brought me home again - what more could I ask for!… Read Full Review

Gem Motoring Assist's Response to Nigelcollins's Review

Written on: 10/01/2019

Dear Member,
Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. It is great to know that we are achieving the high standards we set.

Kind regards
The GEM Team

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★★★★★

“Came out quickly 45 minutes for a burst tyre. ”

Written on: 10/01/2019 by Steelege1988 (1 review written)

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My tyre burst. I pulled into a bus station. I rang GEM and spoke to a Friendly person on the phone who arranged for someone to fix it with no bother and the guy that came to change the tyre was very friendly and efficient too… Read Full Review

Gem Motoring Assist's Comment

Written on: 10/01/2019

Dear Member,
Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for.

Kind regards
The GEM Team

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★★★☆☆

“Wouldn't Recommend”

Written on: 10/01/2019 by Keely344 (1 review written)

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No complaints with Customer Services, however, Call Out mechanic did a test on his hand-held computer and told me there was a problem with sensor but couldn't locate it. He gave me incorrect advice regarding cost of repair, which was extortionate in local garage. Wouldn't recommend for this reason. The mechanic was polite but not efficient… Read Full Review

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★★★★★

“Breakdown response”

Written on: 08/01/2019 by JosiahSharpe (1 review written)

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I broke down and it took hours to get through to RAC then hours to attend. Afterwards I went with GEM instead. Some time after I broke down. GEM answered the phone immediately and the response was fast and excellent. I would recommend GEM to anyone… Read Full Review

Gem Motoring Assist's Comment

Written on: 10/01/2019

Dear Member,
Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. It is great to know that we are achieving the high standards we set.

Kind regards
The GEM Team

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★★★★★

“Broken key”

Written on: 07/01/2019 by Chapple111 (1 review written)

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I returned to my car after a long shift in the hospital. Once in the car I attempted to start the ignition and to my horror the key snapped in the ignition. Not knowing what to do and desperate to get home I called Gem, they assured me someone would be there within the hour and they were. A very professional guy was able to remove the piece of key in the ignition and then as the only spare key I had was in the house, he very kindly drove me home and then returned me to my car with the spare… Read Full Review

Gem Motoring Assist's Response to Chapple111's Review

Written on: 07/01/2019

Dear Member,
Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for.

Kind regards
The GEM Team

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★★★★★

“new to GEM”

Written on: 04/01/2019 by clarkeneil (1 review written)

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only just joined GEM recently,after reading review in WHICH magazine..had to call them out in first few months..and service was fantastic..arrived within ten mins of phone call.im sure i was very lucky with that as i was in rural derbyshire dales..but recovery guy was great,got me up and away quickly and even got a phone call to ask how i was getting on...at that point i had just got home..all fantastic… Read Full Review

Gem Motoring Assist's Response to clarkeneil's Review

Written on: 07/01/2019

Dear Member,
Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. It is great to know that we are achieving the high standards we set.

Kind regards
The GEM Team

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★★★★★

“Best breakdown cover on the market!”

Written on: 04/01/2019 by 67veedub (1 review written)

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My son put the wrong fuel in his car on Christmas Eve, we called GEM Motoring Assist and they were fantastic in arranging help quickly, all was sorted in a few hours, thank you. I am so impressed by this service, I purchased a membership for my other son as a Christmas present as he travels regulary with his job and drives from North Yorkshire to Dorset to visit us with our grandchildren, we are more relaxed now he has full excellent cover. I would highly recommend GEM motoring assist as the… Read Full Review

Gem Motoring Assist's Response to 67veedub's Review

Written on: 07/01/2019

Dear Member,
Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for.

Kind regards
The GEM Team

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★★★★★

“Very happy”

Written on: 03/01/2019 by King479 (1 review written)

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The breakdown guy attended within an hour. He was knowledgeable and helpful and between us we got the car going again. As it was the Saturday before Christmas it would have wrecked the Christmas plans if we couldn't get it started!… Read Full Review

Gem Motoring Assist's Comment

Written on: 07/01/2019

Dear Member,
Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. It is great to know that we are achieving the high standards we set.

Kind regards
The GEM Team

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★★★☆☆

“Car breakdown recovery ”

Written on: 03/01/2019 by Skye451 (1 review written)

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This is the first time I have used the service this year and would not say by any means it is that good. When I initially call, it feels like I am being checked out as to whether I am eligible for any help which appears strange. After finally being given the okay, I’m then warned I will only get assistance the one time. After having given all the details, address etc....the breakdown service travel to the wrong address. I then tell the driver the right address and he then struggles to… Read Full Review

Gem Motoring Assist's Comment

Written on: 07/01/2019

Dear GEM Motoring Assist member,

We were sorry to read that the service received to your recent breakdown was not up to our usual high standards.

We would like to investigate this further so please contact Customer Services, using any of the contact options found on the ‘Contact Us’ section of our website.

Kind regards
The GEM Team

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★★★★★

“Excellent service - again”

Written on: 03/01/2019 by Steveroche (1 review written)

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My wife and I drive three cars between us, so it is important that our breakdown cover is for the drivers, and not specific cars. Gem is the only company to my knowledge who provide this cover at reasonable rates. I had a recurring problem with my land rover which the main dealer couldn't fix, and Gem attended four times without a quibble, three of the times being recovered. The magazine is also excellent… Read Full Review

Gem Motoring Assist's Response to Steveroche's Review

Written on: 07/01/2019

Dear Member,
Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for.

Kind regards
The GEM Team

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★★★★★

“Great service from initial call through to attending car”

Written on: 03/01/2019 by 375Urquhart (1 review written)

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After I accidentally left my lights on, my battery was flat. I called up for help and the phone operator was very helpful and friendly. The technician who attended my car was with me in 40 minutes and phoned through updates while he was en route. As a woman who had stupidly left her lights on I was expecting some sort of patronising speech from the patrol but this did not happen. He was very understanding, helpful and friendly. My car was back in action in a couple of minutes and the patrol… Read Full Review

Gem Motoring Assist's Comment

Written on: 07/01/2019

Dear Member,
Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. It is great to know that we are achieving the high standards we set.

Kind regards
The GEM Team

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★★★★★

“Great service! Highly recommended!”

Written on: 03/01/2019 by BridgerShort (1 review written)

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My call was listened straightaway, and the rescue truck came within 1 hour. The staff were very friendly, and my car was towed to where I wanted it to be. I am very pleased… Read Full Review

Gem Motoring Assist's Comment

Written on: 07/01/2019

Dear Member,
Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for.

Kind regards
The GEM Team

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★☆☆☆☆

“Road traffic accident ”

Written on: 03/01/2019 by McDanieldf177 (1 review written)

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Daughter involved in a accident up north not sure of her whereabouts herself & shaken ftom incident. On her own & only 21 yrs old.Called for recovery was messed around by controller. Breakdown turned up aftrr a time to take her 20mins away for another recovery to come a further 4hours later.On arriving had a attitude tgat bad my daughter told him if he didn't want to do the job of recovering her to forget it.He complained all the way to Coventry about ghe distance.I then rdcievrd a bill for… Read Full Review

Gem Motoring Assist's Comment

Written on: 03/01/2019

Dear GEM Motoring Assist member,

We were sorry to read that the service received to your daughter's recent accident was not up to our usual high standards.

We would like to investigate this further so please contact Customer Services, using any of the contact options found on the ‘Contact Us’ section of our website.

Kind regards
The GEM Team

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Frankieboy59's Comment

Written on: 04/01/2019

You have been contacted 6 weeks ago then 3 weeks ago to no avail. Absolutely disgusted in Gems attitude & response to a loyal member since 2011.

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