GEM Motoring Assist Breakdown Cover Reviews

★★★★☆
4.3 / 5
86.2% of users recommend this
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GEM Motoring Assist Breakdown Cover
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Latest Reviews

★★★★★

“Knight in shining armour”

Written on: 15/05/2019 by JollyRobert (5 reviews written)

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I had just been for lunch with a friend of mine, who is unfortunately seriously ill. I had a puncture It was a cold and wet day. Not ideal My first concern was to get my friend safely home, and she arranged a taxi. I called the breakdown service, fully expecting to be waiting a couple of hours The Initial phone call was helpful and clear, establishing that I was safely off the road, and also that I was a mature woman on my own I found a book, settled down and waited To my delight and… Read Full Review

Gem Motoring Assist's Response to JollyRobert's Review

Written on: 17/05/2019

Dear Member,
Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for.

Kind regards
The GEM Team

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★★★★★

“Good response time.”

Written on: 15/05/2019 by 58Dowd (1 review written)

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I had a problem with my car and rang GEM and within Half an hour they had sent a recovery person to assist me. They could not fix the fault but they were able to tow me to my usual garage… Read Full Review

Gem Motoring Assist's Comment

Written on: 17/05/2019

Dear Member,
Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for.

Kind regards
The GEM Team

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★★★★★

“Great response not so great assistance ”

Written on: 15/05/2019 by B19DBQ (1 review written)

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My wife’s car was screaming whilst driving like something had come loose or jammed. We couldn’t see the issue from an outsider view as she was at work and we couldn’t do much without bringing it home. So we decided to call gem as we have decided to take full cover out why not use it. Lady on the phone was really nice and seemed to be quite understanding of our concerns about not driving the car home. I asked the lady on the phone wether an assisance van would come out first and then a… Read Full Review

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★★★★★

“Saved me a night out in the cold”

Written on: 13/05/2019

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The dog accidentally locked me out of motorhome at 11.30 at night while I was staying at campsite in Highlands of Scotland. The GEM control team was fantastic - arranged breakdown company to come out to assist me, which arrived within the promised hour. They picked up on the fact that I was a lone female many miles from home, locked out of my overnight accommodation and with only my phone,the dog and clothes I was wearing. They were most solicitious to make sure that I was safe, and phoned back… Read Full Review

Gem Motoring Assist's Comment

Written on: 17/05/2019

Dear Member,
Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. It is great to know that we are achieving the high standards we set.

Kind regards
The GEM Team

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★☆☆☆☆

“Not worth the money ”

Written on: 09/05/2019 by mlruirod (1 review written)

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I purchased this breakdown cover because it was advertised as award-winning. I have been a member for almost 3 years and I only need a recover once, a few months ago and it was a very bad experience. They sent only a recovery car with no intention of fixing the car as the driver was not even a mechanic and could not help at all. He only brought a machine that reads what the problem is by connecting it to the car, so the problem was that a cylinder of the coil pack misfired. It could not be… Read Full Review

Gem Motoring Assist's Response to mlruirod's Review

Written on: 13/05/2019

Dear GEM Member,

We were sorry to read that the service you received to your recent breakdown was not up to our usual high standards.

We would like to investigate to see what went wrong on this occasion, especially as the information regarding the 10 mile recovery is incorrect.

Please contact Customer Services, using any of the contact options found on the ‘Contact Us’ section of our website.

Kind regards
The GEM Team

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★★☆☆☆

“Disappointing performance”

Written on: 08/05/2019 by ntg61 (1 review written)

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I have been a GEM member for over 12 years and thankfully have not had many breakdowns in that time so have only rarely had to call on their services. Last week my car would not start as I prepared to return home from work, the car was in my office car park. This is a city centre location and with the time now approaching 6 pm I decided to call for GEM's assistance. While the person who dealt with my call was very helpful they claimed it would be up to 2 hours before anyone could get to me as… Read Full Review

Gem Motoring Assist's Response to ntg61's Review

Written on: 09/05/2019

Dear GEM Motoring Assist member,

We were sorry to read that the service you received to your recent breakdown was not up to our usual high standards.

We would like to investigate to see what went wrong on this occasion. Please contact Customer Services, using any of the contact options found on the ‘Contact Us’ section of our website.

Kind regards
The GEM Team

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★☆☆☆☆

“Misdiagnosed problem - shocking customer service”

Written on: 03/05/2019 by OllieI (1 review written)

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I switched to GEM to save money - this was a mistake. The garage they sent misdiagnosed the problem, I wasted £200 on a new alternator when this wasn't the issue. When I complained, it took over a month for them to get back to me. I was then told it's up to me to get the fault diagnosed, and they would take no responsibility. Later I pre-booked a tow to a garage, specifying it shouldn't be the company that misdiagnosed the fault. I received a text saying this was the company arriving. I rang… Read Full Review

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★★★★★

“Thank goodness for GEM!”

Written on: 02/05/2019 by Crystalheart (1 review written)

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Arrived within time stated even though we were in a remote area of Scotland on a Saturday evening. Good contact from the operator. Helpful mechanic diagnosed blown head gasket. Had to be towed back to Bath using 3 towing truck drivers who were all excellent in their different ways. It was a very long journey! This was our first experience of using GEM breakdown cover and we are more than happy with the service and value for money. Well done and many thanks to all the people involved… Read Full Review

Gem Motoring Assist's Response to Crystalheart's Review

Written on: 08/05/2019

Dear Member,

Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for.

Kind regards
The GEM Team

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★★☆☆☆

“car not starting on drive”

Written on: 30/04/2019 by sunnymistry (1 review written)

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My car would not start on the drive and i needed it to go to a family wedding in Bristol. The car was was diagnosed as a faulty fuel pump, but the car was not even put on the computer to see what the fault was. The car is still on the drive not fixed, not given an option to take the car to a garage… Read Full Review

Gem Motoring Assist's Response to sunnymistry's Review

Written on: 01/05/2019

Dear GEM Motoring Assist member,

We were sorry to read that the service you received to your recent breakdown was not up to our usual high standards.

Please call the 24 Hour Breakdown Helpline to arrange recovery for your broken down vehicle to the garage explaining the circumstances.

We would like to investigate to see what went wrong on this occasion. Please contact Customer Services, using any of the contact options found on the ‘Contact Us’ section of our website.

Kind regards
The GEM Team

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Gem Motoring Assist's Response to sunnymistry's Review

Written on: 09/05/2019

Dear GEM Motoring Assist member,

We were sorry to read that the service you received to your recent breakdown was not up to our usual high standards.

We would like to investigate to see what went wrong on this occasion. Please contact Customer Services, using any of the contact options found on the ‘Contact Us’ section of our website.

Kind regards
The GEM Team

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★★★★★

“Excellent service”

Written on: 30/04/2019 by May80 (1 review written)

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They arrive on time and fix the problem. Nothing more needs to be said!… Read Full Review

Gem Motoring Assist's Comment

Written on: 30/04/2019

Dear Member,

Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for.

Kind regards
The GEM Team

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★★★★☆

“Late coming, but made up for it”

Written on: 30/04/2019

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My car broke down around 7.15pm on a fast, but minor country road that seemed not to have a name and I was with an elderly diabetic female friend. The GEM call centre was fine, although the call operator was clearly glued to the structure of a form he was filling in and could not cope with any comment that came in the wrong order! However, having got through that, and the description of where we were, he said a recovery truck would be with us within an hour. It wasn't so we called again… Read Full Review

Gem Motoring Assist's Comment

Written on: 30/04/2019

Dear Member,

Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. Of course we are sorry you waited longer than expected, but it's great to know that we are achieving the high standards we set.

Kind regards
The GEM Team

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★★★★★

“great service”

Written on: 25/04/2019 by djMcClure465 (1 review written)

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left lights on and had a flat battery, assitance within 30 minutes, really great service Highly recommended… Read Full Review

Gem Motoring Assist's Comment

Written on: 30/04/2019

Dear Member,

Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for.

Kind regards
The GEM Team

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★★★★☆

“A good job”

Written on: 25/04/2019 by Roger149 (1 review written)

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There was a mix up as to who would attend,but a I was not in danger.I was kept well informed throughout the operation.the responder Yorkshire Recovery attended with a spotless vehicle which was very impressive. The driver was a cheerful helpful,efficient and pleasant and really a joy to meet. I was very pleased with the way I was treated. Well done GEM… Read Full Review

Gem Motoring Assist's Response to Roger149's Review

Written on: 30/04/2019

Dear Member,

Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. It is great to know that we are achieving the high standards we set.

Kind regards
The GEM Team

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★★★★★

“My dead BMW ”

Written on: 24/04/2019 by Flutey10 (1 review written)

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Phoned the breakdown line at approx.8.40am and within half an hour the company from Milton keynes had phoned and said they were on their way! On arrival the car was diagnostically checked and the fault was indeed the battery......which I'd only bought 18 months earlier. He started the car and checked that it was fine to drive to the garage where my battery was changed under warranty!! Thank you!… Read Full Review

Gem Motoring Assist's Response to Flutey10's Review

Written on: 30/04/2019

Dear Member,

Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for.

Kind regards
The GEM Team

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★★★★★

“Flat battery”

Written on: 24/04/2019 by Madysonm494 (1 review written)

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Help came within 30 minutes. Very friendly and efficient from the initial phone call to the mechanic arriving and fixing the problem. He told me what he.was doing and confirmed that the battery was healthy and advice on how to keep it charged. Brilliant and thoroughly recommend… Read Full Review

Gem Motoring Assist's Comment

Written on: 30/04/2019

Dear Member,

Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. It is great to know that we are achieving the high standards we set.

Kind regards
The GEM Team

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★★★★★

“Water pump problem”

Written on: 24/04/2019 by Goldflashandy (1 review written)

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My wife's car broke down outside our house. GEM were very quick to assist, the breakdown truck arrived ahead of time and after confirming the problem took the car to my local garage for repair. This is the third time in five years I have had to call them and on all three occasions I have never had a bad experience. I would highly recommend them as an alternative to the big two recovery service companies… Read Full Review

Gem Motoring Assist's Response to Goldflashandy's Review

Written on: 30/04/2019

Dear Member,

Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for.

Kind regards
The GEM Team

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★★★★★

“What an excellent service!”

Written on: 23/04/2019

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We were very impressed by how quickly Gem came out to us, especially as it was a Bank Holiday - and also how quickly they diagnosed the problem. It was such a relief to have expert help available just one phone call away. To put the finishing touch to this excellent service,they made sure that my son and I, who are both disabled,arrived home safely after my car had been transported to my designated garage. Thankyou GEM … Read Full Review

Gem Motoring Assist's Comment

Written on: 30/04/2019

Dear Member,

Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. It is great to know that we are achieving the high standards we set.

Kind regards
The GEM Team

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★★★★★

“Roadside assistance”

Written on: 23/04/2019 by DavidMTooth (1 review written)

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The recovery vehicle arrived within the forecast time-frame.The repair was completed quickly. The recovery operator was knowledgeable, friendly and helpful. This was our first experience since transferring to GEM and we were very happy… Read Full Review

Gem Motoring Assist's Response to DavidMTooth's Review

Written on: 30/04/2019

Dear Member,

Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for.

Kind regards
The GEM Team

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★★★★★

“Recovery ”

Written on: 22/04/2019 by McPherson464 (1 review written)

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We needed recovering from Surrey to West Sussex when our campervan broke down. With six people and a dog we thought we were going to have trouble getting everyone home. But thankfully Gem go us sorted very quickly and recovered all of us home with regular updates and nothing was too much trouble. We were incredibly impressed with the service, everyone we dealt with was polite, helpful and friendly… Read Full Review

Gem Motoring Assist's Comment

Written on: 23/04/2019

Dear Member,

Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. It is great to know that we are achieving the high standards we set.

Kind regards
The GEM Team

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★★★★★

“Great speedy service”

Written on: 21/04/2019 by curlyclairy (1 review written)

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Called someone out due to various lights illuminating on my dash. They arrived very quickly even though I was in quite an isolated place. They were very through and I was very satisfied with the advice and service given would definitely recommend… Read Full Review

Gem Motoring Assist's Response to curlyclairy's Review

Written on: 23/04/2019

Dear Member,

Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for.

Kind regards
The GEM Team

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