GEM Motoring Assist Breakdown Cover Reviews

★★★★☆
4.4 / 5
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GEM Motoring Assist Breakdown Cover
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Latest Reviews

★★★★★

“Car won't keep going”

Written on: 11/03/2021 by paulinedj (3 reviews written)

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We've been with GEM for a number of years now, and have been very satisfied with the service. This time, your man was very gentle with our old friend… Read Full Review

Gem Motoring Assist's Response to paulinedj's Review

Written on: 12/03/2021

Dear Member,

Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for.

Kind regards
The GEM Team

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★★★★★

“Home breakdown experience.”

Written on: 10/03/2021 by artfull (1 review written)

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Front suspension failed between putting car into garage and trying to get it out for next use. As a result shredded tyre. Called GEM for help. Call handler most helpful and advised that would receive text regarding collection. This arrived promptly and indicated collection within less than one hour. This was followed later by collection being delayed by a further hour. Later followed by incomprehensible call from recovery firm. Waited but no sign of collection. Eventually there was not enough… Read Full Review

Gem Motoring Assist's Response to artfull's Review

Written on: 12/03/2021

Dear Member,

Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. It is great to know that we are achieving the high standards we set.

Kind regards
The GEM Team

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★★★★★

“Quick to respond ”

Written on: 03/03/2021 by 423MacKinnon (1 review written)

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Easy to get through to talk to someone & quick to come to help very polite would recommend Gem… Read Full Review

Gem Motoring Assist's Comment

Written on: 04/03/2021

Dear Member,

Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for.

Kind regards
The GEM Team

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★★★★★

“Fantastic ! Fantastic ! Fantastic !!!!”

Written on: 03/03/2021 by pinkshirt (1 review written)

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Great service, great communication ! Without exception all staff polite and helpful. Very quick to respond and in constant contact to ensure that all was well. Couldn't praise them more highly. Service was second to none. I am recommending Gem to all friends and family… Read Full Review

Gem Motoring Assist's Response to pinkshirt's Review

Written on: 04/03/2021

Dear Member,

Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for.

Kind regards
The GEM Team

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★★★★★

“Son’s flat battery ”

Written on: 03/03/2021 by O'Gradyus68 (1 review written)

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First class service thanks to Burke brothers mechanic… Read Full Review

Gem Motoring Assist's Comment

Written on: 03/03/2021

Dear Member,

Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for.

Kind regards
The GEM Team

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★★★★★

“Night in shining armour!”

Written on: 24/02/2021 by HAPPYreviews52 (1 review written)

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Stuck in a hospital car park in freezing cold for four hours and stupidly ran battery down . Husband admitted, really poorly and due to Covid I’m not allowed in. Car wouldn’t start. Phoned GEM. First time I have had to call them. FANTASTIC! So kind and patient. Mechanic was with me in about 40 minutes. A real knight in shining armour! No fuss, no tutting just got me going and wished my husband well. 2 calls from office to check I was ok and safe. Thank you for excellent service… Read Full Review

Gem Motoring Assist's Response to HAPPYreviews52's Review

Written on: 24/02/2021

Dear Member,

Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for.

Kind regards
The GEM Team

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★★★★☆

“Punctured Tyre”

Written on: 24/02/2021 by herhelp38 (1 review written)

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I do not remember names of who I spoke to, but was generally happy with Gem, the only instance I wasn't happy with was the fact that the driver told me He wasn't having the Covid vaccination, but was tested Negative at that time. With all the problems about taking care with the pandemic I find that a driver with a rescue company saying "he didn't want that rubbish in his body" I find that uncalled for. Luckily, I had the vaccination and had a mask on… Read Full Review

Gem Motoring Assist's Response to herhelp38's Review

Written on: 25/02/2021

Dear Member,

Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for.

Your comments regarding the recovery operator that attended your breakdown have been passed on to our service provider.

Kind regards
The GEM Team

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Gem Motoring Assist's Response to herhelp38's Review

Written on: 25/02/2021

Dear Member,

Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for.

Your comments have been passed on to our service provider.

Kind regards
The GEM Team

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★★★★★

“Car not starting ”

Written on: 24/02/2021 by Fulwoodlass (1 review written)

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They came in less than hour it was a flat battery got it started in no time advised to take for a hours run which I did gentleman was very polite… Read Full Review

Gem Motoring Assist's Response to Fulwoodlass's Review

Written on: 24/02/2021

Dear Member,

Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for.

Kind regards
The GEM Team

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★★★★★

“Very Good Service”

Written on: 17/02/2021 by FinCur (1 review written)

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From the point of my requesting help, the feedback and the attendance was all excellent. The mechanic was knowledgeable, very courteous and helpful to ensure that he helped me get the car going. I would have no hesitation in recommending GEM… Read Full Review

Gem Motoring Assist's Response to FinCur's Review

Written on: 22/02/2021

Dear Member,

Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for.

Kind regards
The GEM Team

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★★★★☆

“Home start on snowy morning ”

Written on: 17/02/2021 by Kenneldrive (1 review written)

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Carried out on cold day cheerfully and quickly despite a long list of other calls to be dealt with… Read Full Review

Gem Motoring Assist's Response to Kenneldrive's Review

Written on: 22/02/2021

Dear Member,

Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for.

Kind regards
The GEM Team

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★★★★★

“Home Recovery”

Written on: 17/02/2021 by uoHutchison378 (1 review written)

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Very pleased with the speed in which my car issue was dealt with. Mechanic was very good in identifying and sorting the problem. Been a member of GEM for several years and when I have had to use them have been very happy with their service… Read Full Review

Gem Motoring Assist's Comment

Written on: 17/02/2021

Dear Member,

Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for.

Kind regards
The GEM Team

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★★★★★

“Stuck at home with a flat battery!”

Written on: 11/02/2021 by M.G.Thurgood (1 review written)

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Discovered on my way out that the battery was flat on the car due to it having been used for several weeks. As the battery is in the boot I couldn't even open the boot to put it on charge. The local garage responded in a very short time (45 minutes) and soon sorted the problem. Thank you GEM, it's the first time I have had to call upon your services and I'm well impressed… Read Full Review

Gem Motoring Assist's Response to M.G.Thurgood's Review

Written on: 12/02/2021

Dear Member,

Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for.

Kind regards
The GEM Team

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★★★★★

“Home start needed”

Written on: 04/02/2021 by canbedone (1 review written)

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Being in lockdown my car is not getting much use. After a particularly cold night the car would not start and obviously had a flat battery. I called GEM, explained my situation and said I was in no hurry for assistance. However, a mechanic arrived within half an hour and had the car started in a very short time. Very good service… Read Full Review

Gem Motoring Assist's Response to canbedone's Review

Written on: 05/02/2021

Dear Member,

Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. It is great to know that we are achieving the high standards we set.

Kind regards
The GEM Team

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★★★★★

“Quick Helpful and no quibbling ”

Written on: 03/02/2021 by Dahney (1 review written)

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My car had a flat battery on the driveway. Wasn't sure if my policy covered me. It did. Man arrived within an hour. Filled in he claims form Saturday. Confirmation of payment by Wednesday. Very pleased with the service… Read Full Review

Gem Motoring Assist's Response to Dahney's Review

Written on: 03/02/2021

Dear Member,

Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for.

Kind regards
The GEM Team

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★★★★☆

“Latest breakdown experience ”

Written on: 27/01/2021 by Waltersurgeon (1 review written)

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Have used Gem for just over a year, have been very impressed with the professional service they have given. My last breakdown my car got stuck in a field and needed to be pulled out using a hoist, It was classified as specialist equipment so I needed to pay an additional fee to be rescued. I feel that was not justified as if it was a different kind of breakdown and my car could not be fixed my car would have been hoisted onto the recovery truck using the same equipment but there… Read Full Review

Gem Motoring Assist's Response to Waltersurgeon's Review

Written on: 27/01/2021

Dear Member,

Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for.


Kind regards
The GEM Team

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★★★★★

“Flat battery”

Written on: 26/01/2021 by Haydenpj165 (1 review written)

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Car battery flat at home due to car not being used enough (lockdown) technician arrived within the hour and had the car running in minutes - very good service - communications was very good with the technician calling just before arriving… Read Full Review

Gem Motoring Assist's Comment

Written on: 27/01/2021

Dear Member,

Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. It is great to know that we are achieving the high standards we set.

Kind regards
The GEM Team

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★★★★★

“top quality service”

Written on: 22/01/2021

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dealing with the Main HQ when calling in an issue to their follow up was prompt and very responsive. Very pleased with turnaround time to secure call out and genuine follow up call to ensure all had been undertaken… Read Full Review

Gem Motoring Assist's Comment

Written on: 27/01/2021

Dear Member,

Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for.

Kind regards
The GEM Team

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★★★★★

“Join the best breakdown service and have piece of mind”

Written on: 21/01/2021 by bjfbmw (3 reviews written)

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In today’s hectic environment were the normal is not normal its good to have one service that remains reliable safe and dependable , that’s GEM fantastic service quick and polite employees I would most definitely recommend anyone to take the advantage of the group and join GEM for reliable and a cost effective service and enrolle all your family member ensuring they have a reliable and safe breakdown service… Read Full Review

Gem Motoring Assist's Response to bjfbmw's Review

Written on: 21/01/2021

Dear Member,

Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. It is great to know that we are achieving the high standards we set.

Kind regards
The GEM Team

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★★★★★

“Motor way breakdown ”

Written on: 20/01/2021 by Jonesei474 (1 review written)

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Engine just failed in the outside lane of M25 I manged to drift over to the inside as far as possible. I got over the crash barrier and called Gem explained my situation and they arranged for a vehicle to take me off the motorway and home. This all happened in less than 20 minutes with frequent calls to check I was safe and ok traffic officer's arrived to assist with reducing the danger of the situation. I was asked where I wanted to be taken to so i said home and I was transported the 80 miles… Read Full Review

Gem Motoring Assist's Comment

Written on: 21/01/2021

Dear Member,

Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for.

Kind regards
The GEM Team

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★★★★☆

“great service”

Written on: 20/01/2021 by Shaun55 (1 review written)

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after initial call we were quickly called back with estimated time of arrival. The recovery truck was quick in response, we needed a new battery witch he had and fitted. Would have given 5 star but in my opinion the battery was on the expensive side. £100.00, Peugot 3008d 2012 ( I spent many years in the tyre and battery and industry) but my disabilities restrict me… Read Full Review

Gem Motoring Assist's Response to Shaun55's Review

Written on: 20/01/2021

Dear Member,

Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for.

Kind regards
The GEM Team

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