GEM Motoring Assist Breakdown Cover Reviews

★★★★☆
4.4 / 5
87% of users recommend this
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GEM Motoring Assist Breakdown Cover
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Latest Reviews

★★★★★

“EXCELLENT.”

Written on: 21/10/2020 by Sharazz (1 review written)

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Excellent Service. Recommend… Read Full Review

Gem Motoring Assist's Response to Sharazz's Review

Written on: 22/10/2020

Dear Member,
Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for.

Kind regards
The GEM Team

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★★★★★

“Excellent service”

Written on: 21/10/2020 by woRhodes434 (1 review written)

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Gem motoring assist, are brilliant, within 30 mins of breaking down, my vehicle was on the recovery truck and we were taken to our nearest garage in Burry Port, South Wales as quick as a flash. I would highly recommend this company, we have been with them for 12 years and have always had a service from them. They keep you up to date with what, when and how long the breakdown team will be with you. We cannot fault them… Read Full Review

Gem Motoring Assist's Comment

Written on: 22/10/2020

Dear Member,
Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for.

Kind regards
The GEM Team

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★★★★★

“Friendly and faultless professional service ”

Written on: 15/10/2020

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Fast response, friendly and knowledgeable recovery drivers. Good value. Recommendeded A+… Read Full Review

Gem Motoring Assist's Comment

Written on: 15/10/2020

Dear Member,

Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for.

Kind regards
The GEM Team

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★★★★★

“Very helpful, courteous and efficient service. Could...”

Written on: 14/10/2020 by Horace4 (1 review written)

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Very helpful, courteous and efficient service. Could not wish for anything better… Read Full Review

Gem Motoring Assist's Response to Horace4's Review

Written on: 15/10/2020

Dear Member,

Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. It is great to know that we are achieving the high standards we set.

Kind regards
The GEM Team

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★★★★★

“Brilliant service!”

Written on: 09/10/2020

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I belonged to GEM for some years but switched a few years ago when the annual fee increased. However I am now back with them and am so happy that I am! The 'pay and reclaim' facility is great as it gives you flexibility - you are not stuck with having to wait for their operative to come out if circumstances make it easier not to. In the present circumstances I called them out to a 'home assist' when my car would not start. Their operative attended VERY quickly and dealt with my dead battery… Read Full Review

Gem Motoring Assist's Comment

Written on: 12/10/2020

Dear Member,
Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for.

Kind regards
The GEM Team

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★★★★☆

“Great service, but options on website not accurate”

Written on: 07/10/2020 by 289Greer (1 review written)

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I like everything about Gem so far, but together we collected a higher bill than necessary. The list of local service providers on the web site included one attributed to my nearby (2 miles) town, who was in fact based in a town 21 miles away. I therefore chose one who was much further away, and who also sent an embarrassing large breakdown vehicle for a jump start. There were other options much closer to my home, which would have lowered the mileage and shortened the response time… Read Full Review

Gem Motoring Assist's Comment

Written on: 08/10/2020

Dear GEM Member,

Thank you for your comment, we are pleased to hear that you are happy with the service provided. GEM does not provide a list of local recovery operators on our website, due to data protection.

In the event of a breakdown we advise all our members to call our Control Centre, as the operators are able to source the most appropriate assistance to get you back on the road as quickly and efficiently as possible.

Kind regards,
The GEM Team

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55North's Comment

Written on: 08/10/2020

Wherever I got my advise, the operator listed from Morpeth was in fact from Alnwick, which in terms of time and distance discourages contacting from the choice from other operators. Just thought you might like to know that. Just trying to be helpful.

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★★★★★

“Best Breakdown Cover Every!”

Written on: 01/10/2020 by Smart87 (1 review written)

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quick and efficient service from the call handler and the breakdown guy who attended - seamless, quick and all very easy!… Read Full Review

Gem Motoring Assist's Comment

Written on: 05/10/2020

Dear Member,

Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. It is great to know that we are achieving the high standards we set.

Kind regards
The GEM Team

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Marian64's Comment

Written on: 05/10/2020

no problem and the speed of response should have been 5 stars too, I just didn't get it right!

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★★★★★

“prompt service as usual”

Written on: 30/09/2020 by Nain46 (1 review written)

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Local recovery vehicle arrived within time stated - easing frustration. Advised by VW not to drive the car so it was loaded carefully and transported to VW dealership 35 miles away. All ran very smoothly as we have come to expect of GEM service… Read Full Review

Gem Motoring Assist's Response to Nain46's Review

Written on: 01/10/2020

Dear Member,

Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for.

Kind regards
The GEM Team

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★★★★★

“The best move i made joining”

Written on: 30/09/2020 by AudrinaNicholson (1 review written)

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We joined in sept good job. We needed them to transport our motorbike with a pucture to the shop. There outside my house in 45 minutes. Job done. Excellent service… Read Full Review

Gem Motoring Assist's Comment

Written on: 01/10/2020

Dear Member,

Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for.

Kind regards
The GEM Team

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★★★★★

“Super Speedy, breakdown service ”

Written on: 24/09/2020 by Bluebell173 (1 review written)

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I was impressed by the service I received when my car refused to start after starting and moving it out of my Garage. The technician was very pleasant and professional and quickly found that my battery was defunct He was able to replace it at a reasonable cost and I was able to get on my way. So well done G E M for a quick efficient service… Read Full Review

Gem Motoring Assist's Response to Bluebell173's Review

Written on: 24/09/2020

Dear Member,

Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for.

Kind regards
The GEM Team

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★★★★★

“Excellent, speedy response and safe service ”

Written on: 23/09/2020 by jeanniebeannie999 (1 review written)

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My car failed to start and I was a lone female in a remote area. From placing my call, I felt like I was in safe hands. I was asked lots of questions to ensure my safety such as any medical information. The driver was allocated and kept in touch with me and after the call out I received an after care call to make sure that I had arrived home safely. All that and relay home or to a garage of my choice for around £100 a year. Superb… Read Full Review

Gem Motoring Assist's Response to jeanniebeannie999's Review

Written on: 24/09/2020

Dear Member,

Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for.

Kind regards
The GEM Team

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★★★★★

“Can highly recommend ”

Written on: 23/09/2020 by anniebrav1 (1 review written)

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Fully informed as to when the mechanic would arrive. Very pleasant man who quickly solved the problem so that I could get on my way again… Read Full Review

Gem Motoring Assist's Response to anniebrav1's Review

Written on: 24/09/2020

Dear Member,

Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for.

Kind regards
The GEM Team

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★★★★★

“Isle of Wight ”

Written on: 23/09/2020 by 77traveller (1 review written)

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Two tyres burst whilst on holiday in the Isle of Wight , recovery called , excellent service , very helpful recovery driver , took us to the tyre supplier . Gem staff on the phone were excellent in ensuring our safety and well being… Read Full Review

Gem Motoring Assist's Response to 77traveller's Review

Written on: 24/09/2020

Dear Member,

Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for.

Kind regards
The GEM Team

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★★★★★

“Better than all the rest”

Written on: 18/09/2020 by Monste195 (1 review written)

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The operative that arrived did not just scoop and run to the nearest garage he looked for and found the problem and spent about an hour fixing it even in the rain. This was a bad experenced made into a good one by a person who knew his job well and delivered both to me and GEM… Read Full Review

Gem Motoring Assist's Response to Monste195's Review

Written on: 18/09/2020

Dear Member,

Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. It is great to know that we are achieving the high standards we set.

Kind regards
The GEM Team

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★★★★★

“Super quick and helpful”

Written on: 16/09/2020 by Josephine40 (1 review written)

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This was the first time I’ve had to call them when my car sounded unsafe to drive. Within 15 -20 minutes someone was with me. They diagnosed the problem quickly and provided me with ample advice. The follow up call was equally helpful explaining to me what my next steps were and what was and wasn’t covered in my policy. Really great service… Read Full Review

Gem Motoring Assist's Response to Josephine40's Review

Written on: 16/09/2020

Dear Member,
Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. It is great to know that we are achieving the high standards we set.

Kind regards
The GEM Team

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★★★★★

“great value for money, quick turnout of recovery truck...”

Written on: 16/09/2020 by mrkaane (1 review written)

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great value for money, quick turnout of recovery truck , all with in 40 min, telephone centre called me back to see if I was o.k, and kept me informed how long, the recovery truck was going to be… Read Full Review

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★★★★☆

“Home assist”

Written on: 16/09/2020 by Cfnmajor (1 review written)

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My car developed an intermittent electrical problem resulting in a flat battery. The breakdown vehicle arrived within the hour and the car was running within minutes. The problem is likely to be within the electronics of the vehicle and could not be fixed at the roadside, particularly as it is intermittent problem. The next stop will be to a recognised agency of the vehicle. I have been a member of GEM for many years and cannot fault the service… Read Full Review

Gem Motoring Assist's Response to Cfnmajor's Review

Written on: 16/09/2020

Dear Member,
Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for.

Kind regards
The GEM Team

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★★★★★

“Very quick to respond to the call, and was able to...”

Written on: 16/09/2020 by Davdbutler58 (1 review written)

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Very quick to respond to the call, and was able to track the driver,so over all excellent service… Read Full Review

Gem Motoring Assist's Response to Davdbutler58's Review

Written on: 16/09/2020

Dear Member,

Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for.

Kind regards
The GEM Team

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★★★★★

“Call out for breakdown”

Written on: 09/09/2020 by PeteDeb (1 review written)

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Call out to my wife’s car which would not start and steering lock on. Keyless vehicle. Garage Operative turned up after approx 30 minutes quick attendance. Was very polite and friendly and sorted vehicle out very quickly with advice on actions if it happened again. Overall my wife was impressed with service and assistance… Read Full Review

Gem Motoring Assist's Response to PeteDeb's Review

Written on: 10/09/2020

Dear Member,
Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for.

Kind regards
The GEM Team

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★★★★★

“Locked my keys in the car”

Written on: 09/09/2020 by Jack141 (1 review written)

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Fantastic service even though it was on a Sunday morning, all sorted within the hour (I was at home not at the road side). Kept me informed on who was coming and when by text. Then to finish off the fantastic service I got a phone call an hour later to make sure it was sorted to my satisfaction. This was the first time I've used GEMS, worth every penny… Read Full Review

Gem Motoring Assist's Response to Jack141's Review

Written on: 10/09/2020

Dear Member,

Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for.

Kind regards
The GEM Team

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