GEM Motoring Assist Breakdown Cover Reviews

★★★★☆
4.4 / 5
86% of users recommend this
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GEM Motoring Assist Breakdown Cover
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GEM Motoring Assist Breakdown Cover

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Latest Reviews

★★★★★

“Great service as always”

Written on: 05/08/2020 by Geordie12311 (1 review written)

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Been a member for a number of years now and will continue to be one as the service is always top notch. Can't fault the way the calls are handled, the speed of Response or the ability to resolve the problem. Great service, great price what more cold you ask for!… Read Full Review

Gem Motoring Assist's Response to Geordie12311's Review

Written on: 06/08/2020

Dear Member,
Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for.

Kind regards
The GEM Team

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★★★★★

“Recent interaction”

Written on: 04/08/2020 by Blower46 (1 review written)

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I had to to use GEM last week for the first time for about 10 years after becoming a member in 2009. Very impressed with the concern and professionalism of the call handler and was contacted again before the recovery vehicle arrived within the promised 45 minutes… Read Full Review

Gem Motoring Assist's Response to Blower46's Review

Written on: 04/08/2020

Dear Member,

Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for.

Kind regards
The GEM Team

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★★★★☆

“Happy Hybrid Owner”

Written on: 29/07/2020 by wizard38 (1 review written)

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My hybrid became a victim of lockdown and sheltering and resulted in loss of 12 volt battery charge. Response from GEM was immediate and courteous with appropriate follow up information. However the breakdown contractor seemed to be poorly briefed as to remote location and nature of problem. No contact was made by phone until the attending driver was lost, and a full size recovery vehicle was used which had difficulty accessing my property. The jump-start rig was in a poor state of repair and… Read Full Review

Gem Motoring Assist's Response to wizard38's Review

Written on: 30/07/2020

Dear Member,

Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for.

Kind regards
The GEM Team

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★★★★★

“very good communication”

Written on: 23/07/2020 by lesnick (1 review written)

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Absolutely Excellent service, I have had to call GEM out on two separate occasions , and each time they have been incredibly quick polite and very helpful ! I really rate this service 10/10 by far better than AA or the RAC of whom i have had the misfortune of previously being a member.... I have gone on to increase my membership to include all my family as a top breakdown service ..... You really are doing a marvelous job !! … Read Full Review

Gem Motoring Assist's Response to lesnick's Review

Written on: 27/07/2020

Dear Member,

Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for.

Kind regards
The GEM Team

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★★★★★

“Excellent fast service to repair flat tyre”

Written on: 23/07/2020 by Rachela432 (1 review written)

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As Gem rely on local sub contractors the service is extremely quick and efficient. Response times are much better than either AA or RAC who I was with for years. I would highly recommend Gem… Read Full Review

Gem Motoring Assist's Comment

Written on: 27/07/2020

Dear Member,

Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for.

Kind regards
The GEM Team

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★★★★☆

“Bike breakdown”

Written on: 23/07/2020

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Hadn't used my RAC membership in years but my personal premium kept increasing, by stealth, I felt. Decided to switch to GEM, I thin after MSE or other reviews - hence taking the time to write this one. Ducati Monster broke down - called once, got through quickly, useful menu options regarding being alone, safety etc. Told help was on way, received a text giving a deadline and to call again if no contact. I did need to call, was told why there was a delay, help arrived before the revised… Read Full Review

Gem Motoring Assist's Comment

Written on: 27/07/2020

Dear Member,
Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for.

Kind regards
The GEM Team

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★★★★★

“Flat battery”

Written on: 22/07/2020

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I made a phone call, your man arrived within 20 minutes, solved my problem. He was the most pleasant operative and told me if I had any further problems call him… Read Full Review

Gem Motoring Assist's Comment

Written on: 22/07/2020

Dear Member,

Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for.

Kind regards
The GEM Team

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★★★★★

“Horrible noise from under bonnet!!”

Written on: 18/07/2020

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We were stuck in nose to tail traffic near Blackpool Airport with nowhere to pull over immediately.At last we pulled into a pub car park & ran G.E.M.The operator was very efficient & said a local recovery operator would contact us.My mobile rang within 30 minutes for detailed location information & a recovery vehicle arrived about 10 minutes later! The mechanic found that a six inch length of rubber had detached from the alternator belt which he cut off,checked that the noise had gone & said we… Read Full Review

Gem Motoring Assist's Comment

Written on: 20/07/2020

Dear Member,

Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for.

Kind regards
The GEM Team

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★★★★★

“Prompt Service”

Written on: 17/07/2020

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Even though it was Covid 19 lockdown, GEM dealt promptly with my call out claim. Being able to use a local garage is a real benefit in the small town where I live… Read Full Review

Gem Motoring Assist's Comment

Written on: 20/07/2020

Dear Member,

Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for.

Kind regards
The GEM Team

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★★★★★

“New battery needed”

Written on: 16/07/2020 by BennettConway (1 review written)

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Complete customer satisfaction. Highly recommend the contractor North West Recovery. They were extremely professional… Read Full Review

Gem Motoring Assist's Comment

Written on: 17/07/2020

Dear Member,

Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for.

Kind regards
The GEM Team

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★★★★★

“Very speedy service”

Written on: 15/07/2020 by Davidnash1941 (1 review written)

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Warning light on dashboard alerted us to the fact that there was a problem with the exhaust. The mechanic from GEM arrived quickly and diagnosed the problem. A number of small journeys had built up the carbon deposit in the exhaust. One solution he suggested was a long drive at fastest speeds on a motorway to help clear this problem. We did this but ultimately it was unsuccessful. We took the car to a local repair garage where the initial diagnosis by the GEM engineer was confirmed and sensors… Read Full Review

Gem Motoring Assist's Response to Davidnash1941's Review

Written on: 15/07/2020

Dear Member,
Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. It is great to know that we are achieving the high standards we set.

Kind regards
The GEM Team

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★★★★★

“HOME BREAKDOWN”

Written on: 15/07/2020

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AN EXCELLENT SERVICE - THE PHONE ASSISTANT AT GEM COULD NOT HAVE BEEN MORE HELPFUL. THE ENGINEER HAD THE CAR STARTED VERY QUICKLY. I AM VERY HAPPY TO RECOMMEND TO FAMILY AND FRIENDS… Read Full Review

Gem Motoring Assist's Comment

Written on: 15/07/2020

Dear Member,
Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for.

Kind regards
The GEM Team

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★★★★★

“I broke down near Latimer Road station phone gem they...”

Written on: 15/07/2020 by monkey-mo (1 review written)

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I broke down near Latimer Road station phone gem they arranged a breakdown truck waited about 80 minutes and taken to the garage of my choice everyone involved were very understanding and helpful thank you… Read Full Review

Gem Motoring Assist's Response to monkey-mo's Review

Written on: 15/07/2020

Dear Member,

Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. It is great to know that we are achieving the high standards we set.

Kind regards
The GEM Team

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★★★★★

“Excellent Customer service ”

Written on: 08/07/2020 by HMDG (1 review written)

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Excellent Customer Service. I've recommended you to a good friend. Well done… Read Full Review

Gem Motoring Assist's Response to HMDG's Review

Written on: 09/07/2020

Dear Member,
Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. It is great to know that we are achieving the high standards we set.

Kind regards
The GEM Team

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★★★★★

“Friendly and efficient”

Written on: 24/06/2020

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Friendly and efficient response to my call. Mechanic arrived within 1/2 hour and fixed the problem- he too was friendly and re-assuring. After previous bad experiences with other well known breakdown providers this whole experience was completely different - will be recommending to family and friends- thank you taking the stress out of breaking down!… Read Full Review

Gem Motoring Assist's Comment

Written on: 25/06/2020

Dear Member,

Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for.

Kind regards
The GEM Team

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★★★★★

“Fantastic!”

Written on: 24/06/2020 by Smirk2107 (2 reviews written)

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I’m a community nurse and my car wouldn’t start one morning so I couldn’t start my visits. I rang GEM and they said someone would be out within the hour. Within 40 minutes someone came and got my car started. About 30 minutes after that I received a call to check everything was ok. 10/10 service. Thanks GEM… Read Full Review

Gem Motoring Assist's Response to Smirk2107's Review

Written on: 24/06/2020

Dear Member,

Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for.

Kind regards
The GEM Team

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★★★★★

“Filling up with wrong fuel ”

Written on: 24/06/2020 by Vivianam266 (1 review written)

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Filled car up with petrol instead of diesel, rang call centre spoke to a young lady who was so helpful gave me two options of taking car to a nominated garage or have problem solved where we were, I decided to have a company come to me, the lady organised it all, the chap came he was friendly very efficient solved the problem, excellent service from both companies. As always with Gem every time I have had to call them out 1st class service wouldn’t choose any other breakdown company… Read Full Review

Gem Motoring Assist's Comment

Written on: 24/06/2020

Dear Member,

Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for.

Kind regards
The GEM Team

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★★★★★

“.First Class”

Written on: 17/06/2020 by Aronk285 (1 review written)

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The service was first class even although I am hard of hearing everything was vvery smoothly dealt with and a credit to GEM. The breakdown driver that arrived was polite and efficient in carrying out his work. Many thanks to GEM for going above and beyond the call of duty… Read Full Review

Gem Motoring Assist's Comment

Written on: 17/06/2020

Dear Member,
Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for.

Kind regards
The GEM Team

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★★★★★

“We had a damaged wheel on a trailer carrying paving slabs ”

Written on: 17/06/2020 by Halsey214 (1 review written)

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We had a blowout on a trailer carrying paving slabs the guy who came out was very helpful even to the extent of lifting some pavings out of the trailer at the other end, can’t thank him enough, a great service… Read Full Review

Gem Motoring Assist's Comment

Written on: 17/06/2020

Dear Member,
Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for.

Kind regards
The GEM Team

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★★★★★

“Excellent service via GEM motoring. ”

Written on: 10/06/2020 by Stewartk (1 review written)

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I was extremely pleased with the way my breakdown was dealt with. The appointed garage arrived within 30 minutes of my phone call to GEM. The mechanic immediately knew what the problem was ( The alternator ). He loaded my car onto his revovery vehicle and took it to my designated garage for the alyernator to be replaced… Read Full Review

Gem Motoring Assist's Response to Stewartk's Review

Written on: 10/06/2020

Dear Member,
Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for.

Kind regards
The GEM Team

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