GEM Motoring Assist Breakdown Cover Reviews

★★★★☆
4.4 / 5
86% of users recommend this
  • Speed of response

  • Customer service

  • Value For Money

? Ask our helpful community of experts about this product or company
GEM Motoring Assist Breakdown Cover - Ask a question now

Media Gallery for GEM Motoring Assist Breakdown Cover

GEM Motoring Assist Breakdown Cover
GEM Motoring Assist Breakdown Cover
GEM Motoring Assist Breakdown Cover

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★☆☆

“Used to be fantastic but things have changed”

Written on: 08/12/2019 by myquest54 (1 review written)

Visit www.motoringassist.com

We have been members of GEM Breakdown Service for many years and received fantastic service in the past. The additional features of magazine and road safety information are a bonus. Lately though everything has changed and we suspect that sub-contracting is involved. My wife's car broke down last month and it took 30 minutes to get any response from either the 0330 number or the national number. When she did get through the call taker had no idea about geography, road layouts and map… Read Full Review

Gem Motoring Assist's Response to myquest54's Review

Written on: 10/12/2019

Dear GEM Motoring Assist member,
We were sorry to read that the service you received to your recent breakdown was not up to our usual high standards.
We would like to investigate this further so please contact Customer Services, using any of the contact options found on the ‘Contact Us’ section of our website.
Kind regards
The GEM Team

Reply to this comment

Myquest54's reply to Gem Motoring Assist's Comment

Written on: 10/12/2019

I've done that and written. This further illustrates to me that there is a disconnect in the previously joined up service.

Reply to this comment

Gem Motoring Assist's reply to Myquest54's Comment

Written on: 11/12/2019

Unfortunately as this post was let anonymously we are unable to look into this for you as we do not have your details.

If you would like us to investigate your complaint please contact us at GEM.

Kind regards
The GEM Team


Reply to this comment

Myquest54's reply to Gem Motoring Assist's Comment

Written on: 11/12/2019

Anonymously? You have all this information in emails and letters sent to you.

Reply to this comment

Gem Motoring Assist's reply to Myquest54's Comment

Written on: 13/12/2019

The post you have written on the review centre is posted anonymously therefore we can not connect this review to any correspondence.

Reply to this comment
Report this review
Was this review helpful? 0 1
Read 5 Comments
★★★★★

“Quick, friendly and awesome good value.”

Written on: 04/12/2019

Visit www.motoringassist.com

Having broken down and called GEM fo assistance we were immediately made to feel reassured and safe by the helpful staff member who took all of the details and arranged for us to be recovered to our preferred garage by a professional and friendly recovery driver. Overall the whole experience was as calm and pleasant as one could expect any vehicle breakdown of could be. It was arranged very quickly and smoothly and didn't cost us anything extra, what more could you wish for from a perfect… Read Full Review

Gem Motoring Assist's Comment

Written on: 06/12/2019

Dear Member,
Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. It is great to know that we are achieving the high standards we set.

Kind regards
The GEM Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“RAPID RESPONSE ”

Written on: 28/11/2019 by Mara335 (1 review written)

Visit www.motoringassist.com

Having been a member for many years this is the first time I've needed to claim. Having lost my car key I had to get a taxi for a 40 mile round trip to collect my spare from home. I submitted my claim by 2nd class post and my refund for the taxi cost was in my bank in 6 working days, can't beat that… Read Full Review

Gem Motoring Assist's Comment

Written on: 29/11/2019

Dear Member,
Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. It is great to know that we are achieving the high standards we set.

Kind regards
The GEM Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★☆☆

“Quick response, very poor diagnosis”

Written on: 27/11/2019 by Martin1928 (1 review written)

Visit www.motoringassist.com

Quick response, but wouldn't even look at the car to see if a broken spring was sticking into a tyre, they just said it sounds like a spring, it wasn't!. Very disappointed in that part of the service. … Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Fantastic service on a dark, wet night”

Written on: 27/11/2019

Visit www.motoringassist.com

When my car would not start, GEM responded quickly, checking that I was safe and telling me which breakdown people would be coming out and how long they would be. They rang me back to check if recovery had arrived and chased them up and got back to me again. Finally they rang to check the outcome (my car was going again) and I felt that GEM had really looked after me. They took the initiative throughout, so that it wasn't left up to me to chase anything up. The breakdown people they sent… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“A very good and efficient service”

Written on: 27/11/2019

Visit www.motoringassist.com

When I called out GEM services they were very helpful on the phone and polite. I did not have to wait longer than about 15 minutes which I was Impressed about. I though the service was very good when he came and gave me some good insight as what the problem was. I have already potentially got another family member Interested to try this service. … Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Back from Brighton”

Written on: 26/11/2019 by bstorer (1 review written)

Visit www.motoringassist.com

I drove down, with my sisters, from Maidenhead to Brighton to visit friends and whilst there the car suffered major overheating and the loss of water. I called GEM and their Brighton motor mechanics and breakdown service arrived within 20 minutes. The repair could not be done by the roadside so their breakdown lorry came to pick us up 15 minutes later. The administration work was all done quickly by phone and we were taken back to the garage in Maidenhead. I sent my claim form the next day and… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Fast,reliable and great customer service”

Written on: 20/11/2019 by Arthur1985 (1 review written)

Visit www.motoringassist.com

Thank you Gem Motorist Assist for the great help. Fast, reliable and great customer service… Read Full Review

Gem Motoring Assist's Comment

Written on: 21/11/2019

Dear Member,
Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for.

Kind regards
The GEM Team

Reply to this comment

Gem Motoring Assist's Comment

Written on: 21/11/2019

Dear Member,
Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for.

Kind regards
The GEM Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 2 Comments
★★☆☆☆

“POOR SERVICE”

Written on: 20/11/2019 by SteveandSueAllen (2 reviews written)

Visit www.motoringassist.com

Been a member now for 4 years plus. Probably called them out half dozen times at the most, only once have they turned up in under an hour, worst call was the last one where they took 3 hours. When on the phone for the third time asking where they were, I asked them to get a rep to call me last Sunday, but no call. Not great service for us, I wouldn't be happy if it was my wife waiting alone. Thinking of moving on to someone else next renewal date… Read Full Review

Gem Motoring Assist's Response to SteveandSueAllen's Review

Written on: 21/11/2019

Dear GEM Motoring Assist member,
We were sorry to read that the service you received to your recent breakdown was not up to our usual high standards.
We would like to investigate this further so please contact Customer Services, using any of the contact options found on the ‘Contact Us’ section of our website.
Kind regards
The GEM Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Quick and efficient service”

Written on: 20/11/2019 by Sydney269 (1 review written)

Visit www.motoringassist.com

Efficient service and transportation to garage… Read Full Review

Gem Motoring Assist's Comment

Written on: 20/11/2019

Dear Member,
Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. It is great to know that we are achieving the high standards we set.

Kind regards
The GEM Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Kept us informed”

Written on: 17/11/2019 by AndrewGEM (1 review written)

Visit www.motoringassist.com

What a difference from my old breakdown company (one of the big 2) GEM assistant phoned us back roughly every half hour to see how we were and how things were progressing. One small (and rather annoying) grip that I think should be addressed, the person who took our call went through lots & lots of todays Terms & Conditions that took ages, rather than just take our membership number which is all that's really needed, particularly when in the middle lane of London north circular at rush… Read Full Review

Gem Motoring Assist's Response to AndrewGEM's Review

Written on: 20/11/2019

Dear Member,
Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for.

Kind regards
The GEM Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“The best rescue service I've ever had ”

Written on: 17/11/2019 by GMSmith (1 review written)

Visit www.motoringassist.com

Gem rescue service / breakdown came to my aid when my new starter motor had jammed they arranged for my car and myself to go back to the garage where it was fitted and a new one was fitted their concern over my situation was exceptional I cannot rate these people highly enough and highly recommend them to anybody thankyou once again Gem. … Read Full Review

Gem Motoring Assist's Response to GMSmith's Review

Written on: 20/11/2019

Dear Member,
Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for.

Kind regards
The GEM Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Holiday Nightmare ”

Written on: 13/11/2019 by Jasper140 (1 review written)

Visit www.motoringassist.com

Swift response, although first contact was a little patronising and did not listen fully to the information being given and just sticking to his pre determined questions. Second contact from local agent very quick, recovery within 40 minutes quoted. Repair man contacted us as he passed on opposite side of dual carriageway. Completed repair and escorted us until we were happy on our way… Read Full Review

Gem Motoring Assist's Comment

Written on: 15/11/2019

Dear Member,
Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for.

Kind regards
The GEM Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“keys locked in car”

Written on: 13/11/2019 by 365Gauthier (1 review written)

Visit www.motoringassist.com

phoned gem unsure if able to help had locked keys in car but was told all covered made just in safe place then told me someone would be with me within 1 hr 30 mins arrived within the hour explained locked keys in car he said he would be able to get in got his bits out the van then within 15 mins he had the doors open and a happy customer perfect service signed his paper work and drove off a very happy person thank you gem 5 star service… Read Full Review

Gem Motoring Assist's Comment

Written on: 14/11/2019

Dear Member,
Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for.

Kind regards
The GEM Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Very efficient and fast”

Written on: 13/11/2019 by Rhys1990 (1 review written)

Visit www.motoringassist.com

This was the second time this year I have required assistance from Gem. They arrived promptly and noticed the issue quickly. I was able to recover my vehicle over 200 miles to the garage of my choice and it was all fully covered with my Recovery EXTRA. Would fully recommend to any new customers thinking of joining Gem motoring Assist. Many thanks again, … Read Full Review

Gem Motoring Assist's Response to Rhys1990's Review

Written on: 14/11/2019

Dear Member,
Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for.

Kind regards
The GEM Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Fast and efficient ”

Written on: 13/11/2019 by sillymonkey (1 review written)

Visit www.motoringassist.com

Been with GEM for a few years now and recently had to use them, late at night on a motorway, fortunately didn’t have to wait long for a really friendly chap with a breakdown truck, of with the old tyre on with the new and in no time on our way home, would definitely recommend GEM motoring assist… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Very prompt excellent service ”

Written on: 13/11/2019 by 465Davis (1 review written)

Visit www.motoringassist.com

Very prompt half an hour from initial call to say help I've broken down to the very helpful smiling man turning up with his breakdown truck ... everything was easy and dealt with professionally ...all avenues covered in initial call and concern from the operator that I was safe ... Highly recommend breakdown service… Read Full Review

Gem Motoring Assist's Comment

Written on: 14/11/2019

Dear Member,
Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for.

Kind regards
The GEM Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Great Breakdown Cover”

Written on: 07/11/2019 by Embasy (1 review written)

Visit www.motoringassist.com

I have unfortunately twice had to use this service, and I have no hesitation in highly recommending this Company. Through on the phone quickly, assistance sent and followed up, and any payments made speedily re-imbursed. Excellent… Read Full Review

Gem Motoring Assist's Response to Embasy's Review

Written on: 11/11/2019

Dear Member,
Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for.

Kind regards
The GEM Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Great service fast and reliable ”

Written on: 02/11/2019 by bjfbmw (2 reviews written)

Visit www.motoringassist.com

Have been members of GEM for many years best value for money bar- none… Read Full Review

Gem Motoring Assist's Response to bjfbmw's Review

Written on: 06/11/2019

Dear Member,
Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. It is great to know that we are achieving the high standards we set.

Kind regards
The GEM Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Home start service”

Written on: 31/10/2019 by dljstephens (1 review written)

Visit www.motoringassist.com

Car would not start at home after several attempts. Called GEM and got a polite and professional response. Their local contractor texted soon after to advise that someone would be with me within an hour, and 20 mins later was at my door. Contractor got me moving within minutes. GEM's premium was not the cheapest (but much lower than the better known names) but I was swayed by their good reviews… Read Full Review

Gem Motoring Assist's Response to dljstephens's Review

Written on: 01/11/2019

Dear Member,
Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. It is great to know that we are achieving the high standards we set.

Kind regards
The GEM Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
overview
www.motoringassist.com