GEM Motoring Assist Breakdown Cover Reviews

★★★★☆
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Latest Reviews

★★★★★

“Happy with the service”

Written on: 03/07/2021 by adrianchance (2 reviews written)

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Very happy with the service I got from GEM after I'd parked my car on the verge and couldn't get it off. It was a pretty straightforward operation to tow it off but the operator/rescue chappie was very helpful… Read Full Review

Gem Motoring Assist's Response to adrianchance's Review

Written on: 07/07/2021

Dear Member,

Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. It is great to know that we are achieving the high standards we set.

Kind regards
The GEM Team

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★☆☆☆☆

“very bad service”

Written on: 30/06/2021 by alanbax1 (1 review written)

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took 21 hours to back to Southend from just outside Portsmouth, taken to Cobham Service Station to pick up onward vehicle to Southend asked how long this would be told 30mins at most phone call back saying this would not now happen a mistake had taken place and nobody would becoming to-day to take us on got a room in hotel at service station, told vehicle will be there for on Saturday [email protected] 9.30am got to us @ 10.40am told a person would us about are problems over the last few hours nobody… Read Full Review

Gem Motoring Assist's Response to alanbax1's Review

Written on: 07/07/2021

Dear Member,

Thank you for taking the time to comment.

We are very sorry and disappointed to read that the service you received to your breakdown was below our usual standard.

We understand your complaint is being investigated by our Customer Services Department to find out what went wrong on this occasion.

Kind regards
The GEM Team

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★★★★★

“battery failure re-start”

Written on: 30/06/2021 by BrayanMaloney1 (1 review written)

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returned to car in garden centre park and battery dead. called GEM and told someone would be there within the hour.The breakdown man arrived in less than 15 mins.OUTSTANDING!! Very efficient and friendly young man had us going in 10mins.what a service. thank you very much.10/10 for the breakdown man… Read Full Review

Gem Motoring Assist's Comment

Written on: 30/06/2021

Dear Member,

Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for.

Kind regards
The GEM Team

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★☆☆☆☆

“Road side assistance that doesn't assist?”

Written on: 30/06/2021 by Bmwrninet (1 review written)

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My vehicle broke down but was something very simple.When the guy came he stated he couldn't even look at my vehicle because it was a BMW.All he could do was transport the vehicle.How is this road side assistance.?Try and fix the vehicle first?At least look at it ? This baffled me… Read Full Review

Gem Motoring Assist's Response to Bmwrninet's Review

Written on: 30/06/2021

Dear GEM Motoring Assist member,

We were sorry to read that the service you received to your recent breakdown was not up to our usual high standards.

We would like to investigate this further, so if your complaint has not already been logged with Customer Services please contact them, using any of the contact options found on the ‘Contact Us’ section of our website.

Kind regards
The GEM Team

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Bmwrninet's reply to Gem Motoring Assist's Comment

Written on: 30/06/2021

I spoke to one of your supervisors.He stated that he would put a note on my account to highlight that my vehicles should be inspected and attempted to be fixed before transport?? Absolute nonsense
Is this service not default!?
It is called ASSISTANCE
The vehicle is only transported when it can't be fixed
But how can you attempt to fix something if you won't even inspect it
And I stated above... NONSENSE

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★★★★★

“Quick and great service”

Written on: 24/06/2021 by BobTodd11Todd11 (1 review written)

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Arrived ten minutes after calling and got meSafely home!… Read Full Review

Gem Motoring Assist's Response to BobTodd11Todd11's Review

Written on: 25/06/2021

Dear Member,

Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. It is great to know that we are achieving the high standards we set.

Kind regards
The GEM Team

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★★★★★

“Engine shut down on motorway.”

Written on: 23/06/2021

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While driving south on the M6 (towing a caravan) I got an engine warning light on the dash then the engine cut out. I was able to coast to the side of the road and relative safety because Junction 19 was closed, Had that not been the case I would have been hung out in a live lave as this stretch of the M6 is being converted to "Smart Motorway". I called GEM and they advised also contacting Highways England to also advise them of my problem. To cut a long story short I was recovered to Knutsford… Read Full Review

Gem Motoring Assist's Comment

Written on: 24/06/2021

Dear Member,

Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for.

Kind regards
The GEM Team

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★★★★★

“Classic car breakdown”

Written on: 23/06/2021 by MGBJohn (1 review written)

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My MGB GT broke down and would not re-start. Mechnaic was with me in 45 minutes and rapidly fixed the problem. Excellent service… Read Full Review

Gem Motoring Assist's Response to MGBJohn's Review

Written on: 24/06/2021

Dear Member,

Thank you so much for taking the time to give such positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for.

Kind regards
The GEM Team

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★☆☆☆☆

“Refused to carry out the simplest of repairs”

Written on: 23/06/2021 by GJPC (1 review written)

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My car's alternator belt had broken, but GEM refused to send someone to replace it, as the AA or RAC would have done, and instead offered only to recover the car. GEM's pathetic excuse was that their staff did not have the right tools (to change an alternator belt you need one or two spanners). I cancelled the call out, got a lift to a motor factor's in the next town, bought a belt, and fitted it myself… Read Full Review

Gem Motoring Assist's Response to GJPC's Review

Written on: 24/06/2021

Dear GEM Motoring Assist member,

We were sorry to read that the service you received to your recent breakdown was not up to our usual high standards.

We would like to investigate this further, so if your complaint has not already been logged with Customer Services please contact them, using any of the contact options found on the ‘Contact Us’ section of our website.

Kind regards
The GEM Team

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★★★★★

“Breakdown of classic car.”

Written on: 23/06/2021 by steveT52 (1 review written)

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When my classic car broke down with an automatic gearbox problem, on a Wednesday afternoon just as the peak time was starting, I was stuck in busy traffic on a main road. The lady on the phone was very calm and helpful, getting to know exactly where I was, often having to repeat questions because of the traffic noise. Within fifteen minutes of disconnecting, the driver rang me to confirm where I was and, only an hour after breaking down, the car was on the truck. At home, the driver was great… Read Full Review

Gem Motoring Assist's Response to steveT52's Review

Written on: 24/06/2021

Dear Member,

Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for.

Kind regards
The GEM Team

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★★★★★

“Prompt, Helpful, Safe”

Written on: 16/06/2021 by StigDoople (1 review written)

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The operative arrived within the hour, was very knowledgable, friendly and safety minded. Identified the issue and then transported the car and myself to my garage of choice with minimum fuss. When there, he helped make sure the car was secure and in a position that meant my mechanic would be able to find it and work on it with minimal delay. Can identify noting in the service I did not like… Read Full Review

Gem Motoring Assist's Response to StigDoople's Review

Written on: 18/06/2021

Dear Member,
Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for.

Kind regards
The GEM Team

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★★★★★

“AMAZING quick recovery ”

Written on: 16/06/2021 by Lawson114 (1 review written)

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Friendly from the moment I called, super helpful , quick and efficient. Thank you… Read Full Review

Gem Motoring Assist's Comment

Written on: 16/06/2021

Dear GEM Member

Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for.

Kind regards
The GEM Team

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Gem Motoring Assist's Comment

Written on: 16/06/2021

Dear GEM Member

Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for.

Kind regards
The GEM Team

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★★★★★

“Excellent value for money ”

Written on: 16/06/2021 by McCulloch445 (1 review written)

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Have used GEM for 2 breakdown callouts so far and have been excellent so far. Great value compared with some of the 'big organisations… Read Full Review

Gem Motoring Assist's Comment

Written on: 17/06/2021

Dear GEM Member

Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for.

Kind regards
The GEM Team

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★★★★★

“Recent Home Breakdown”

Written on: 11/06/2021 by Matthewh1989 (1 review written)

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I called your centre when i tried to start my car. The battery was completely flat. The operator was very helpful and understanding he then told me that a breakdown company would attend shortly.I then received a text telling me a company called Cedar Breakdown would call within 1 hour 15mins. They arrived within 40 min. Got me started within 10 min. When the Recovery Driver arrived he rung me and told he was outside. You cannot get a better service.There was nothing i did not like, I had heard… Read Full Review

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★★★★☆

“Gone in to Limp mode as I was approaching destination.”

Written on: 09/06/2021 by Lambyx6 (1 review written)

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The call out mechanic found no fault codes, he had no real suggestions what the issue was but told me I was k to drive the vehicle. 2wks have passed since his attention and I have only just been able to get it in to find out what the problem is. I found a way around the problem, which apparently revolves around the DPF and have been driving it in low gears to attempt a regen and this prevents it going in to limp mode. But as soon as I put in a higher gear with rpm low, it goes straight in to… Read Full Review

Gem Motoring Assist's Comment

Written on: 11/06/2021

Dear Member,

Thank you so much for taking the time to give feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for.

Kind regards
The GEM Team

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★★★★★

“Excellent service, could not be better. ”

Written on: 09/06/2021 by Bertiebray15 (1 review written)

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As I was a passenger in my daughters Kia Nero hybrid car when it broke down it was necessary that I use the service for the first time. The car could not be fixed at the roadside and was taken to the local Kia dealers by the breakdown driver. My daughter and I were offered a lift home by another daughters neighbour which we accepted.(I had forgotten about the forward travel clause),both of us arrived home soon after the car was picked up. I did not realise a taxi company had been contacted and… Read Full Review

Gem Motoring Assist's Response to Bertiebray15's Review

Written on: 09/06/2021

Dear Member,

Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for.

Kind regards
The GEM Team

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★★★★★

“Fast , friendly and efficient ”

Written on: 02/06/2021 by Lulu.Boatwright (1 review written)

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Got through on phone quickly, agent listened to everything I had to say. She arranged for someone to come to my home to check my car, saying they aim to be with me within 40 minutes. They actually arrived 15 minutes later, the mechanic was Covid safe, very polite and friendly and was able to sort out my issue quickly and left me reassured and happy… Read Full Review

Gem Motoring Assist's Response to Lulu.Boatwright's Review

Written on: 08/06/2021

Dear Member,

Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for.

Kind regards
The GEM Team

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★★★★★

“Breakdown ”

Written on: 02/06/2021 by 1955Kearns (1 review written)

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From beginning to end the whole experience was 5 Star . There was no wait to connect to an operator, the operator was kind and courteous and dealt very quickly with our breakdown . The operator advised that they would call a breakdown service and would advise me by text with a name and ETA. Within 2 mins if the call a txt arrived with name and ETA . The breakdown service arrive very quickly and diagnosed the fault and got me back on the road within 20 minutes. Again , fantastic service and… Read Full Review

Gem Motoring Assist's Comment

Written on: 02/06/2021

Dear Member,

Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for.

Kind regards
The GEM Team

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★★★★★

“Good Service ”

Written on: 02/06/2021 by Locallady13 (1 review written)

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Our car would not go. Dead battery, The engineer was on time and placed the power pack on and it started. Bought a new battery and the car is all better now. … Read Full Review

Gem Motoring Assist's Response to Locallady13's Review

Written on: 02/06/2021

Dear Member,

Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for.

Kind regards
The GEM Team

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Gem Motoring Assist's Response to Locallady13's Review

Written on: 02/06/2021

Dear Member,

Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for.

Kind regards
The GEM Team

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★★★★★

“Car won't keep going”

Written on: 11/03/2021 by paulinedj (3 reviews written)

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We've been with GEM for a number of years now, and have been very satisfied with the service. This time, your man was very gentle with our old friend… Read Full Review

Gem Motoring Assist's Response to paulinedj's Review

Written on: 12/03/2021

Dear Member,

Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for.

Kind regards
The GEM Team

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★★★★★

“Home breakdown experience.”

Written on: 10/03/2021 by artfull (1 review written)

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Front suspension failed between putting car into garage and trying to get it out for next use. As a result shredded tyre. Called GEM for help. Call handler most helpful and advised that would receive text regarding collection. This arrived promptly and indicated collection within less than one hour. This was followed later by collection being delayed by a further hour. Later followed by incomprehensible call from recovery firm. Waited but no sign of collection. Eventually there was not enough… Read Full Review

Gem Motoring Assist's Response to artfull's Review

Written on: 12/03/2021

Dear Member,

Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. It is great to know that we are achieving the high standards we set.

Kind regards
The GEM Team

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