GEM Motoring Assist Breakdown Cover Reviews

★★★★☆
4.4 / 5
86.6% of users recommend this
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  • Value For Money

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GEM Motoring Assist Breakdown Cover
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GEM Motoring Assist Breakdown Cover

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Latest Reviews

★★★★★

“wheel changed quickly with a friendly mechanic.”

Written on: 23/03/2019 by Norhen (1 review written)

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wheel changed quickly with a friendly mechanic… Read Full Review

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★★★★★

“Always quick to respond ”

Written on: 21/03/2019 by Sandersyp194 (1 review written)

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Always quick, the best breakdown company I've been with in 10 years highly recommend… Read Full Review

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★★★★☆

“Great repair, Back Office Database Needs Improving”

Written on: 21/03/2019 by Henrydrum2776 (1 review written)

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Had difficulty identifying our vehicle at first, glad we were at home. Actual repair was fine. Members need to be confident about vehicle records access being accurate when seeking your help… Read Full Review

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★★★★★

“Brilliant service ”

Written on: 21/03/2019 by Greendiamond66 (1 review written)

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Everything was handled so speedily and professionally. The operator was polite and checked we were ok and in a safe location and then very quickly advised who would attend and when. The breakdown truck arrived almost to the minute and again the driver was polite and professional and explained the options we had. The work was carried out very quickly. We couldn’t ask for better service… Read Full Review

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★★★★★

“excellent from start to finish”

Written on: 21/03/2019 by thornyhill (1 review written)

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A most professional friendly and efficient service from the initial call to Gem to Roys Auto recovery . I was most impressed and would certainly recommend them… Read Full Review

Gem Motoring Assist's Response to thornyhill's Review

Written on: 21/03/2019

Dear Member,

Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for.

Kind regards
The GEM Team

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★★★★★

“Much needed rescue, and GEM saved the day!”

Written on: 21/03/2019 by Aria409 (1 review written)

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My car had a broken leg! Well a broken road spring anyway, and was undriveable. Gem sent a local car moving company very quickly and they took it to a garage workshop for a new one to be fitted. The pick up company driver was a really friendly and knowledgeable fellow too. I could not have wished for a better service from GEM or the pick-up company. Many thanks GEM, I shall sing your praises to all my friends and family! I am so glad that I gave up on the ever increasingly expensive 'other'… Read Full Review

Gem Motoring Assist's Comment

Written on: 21/03/2019

Dear Member,

Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for.

Kind regards
The GEM Team

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★★★★★

“Quick and efficient”

Written on: 21/03/2019 by terryjrj (1 review written)

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Called out GEM due to a clutch failure and knowing I would need my car transported to a local garage. Explained the situation to GEM who arranged for a transport guy to collect my car, he turned up within an hour, despite it being morning rush hour, promptly loaded my car, took my keys and delivered it to my local garage. No fuss, No Issues, brilliant service… Read Full Review

Gem Motoring Assist's Response to terryjrj's Review

Written on: 21/03/2019

Dear Member,

Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for.

Kind regards
The GEM Team

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★★★★★

“Excellent promo service”

Written on: 21/03/2019 by Gilberto67 (1 review written)

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Prompt and extremely polite service. Got car running immediately so that I could drive it to a local garage and have a new battery fitted… Read Full Review

Gem Motoring Assist's Response to Gilberto67's Review

Written on: 21/03/2019

Dear Member,

Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for.

Kind regards
The GEM Team

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★★★★★

“Excellent Service. Exceptional value for money ”

Written on: 21/03/2019 by GKEA (1 review written)

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I had a flat tyre at night. Felt vulnerable but reassured by prompt attendance. Also had a follow up phone call to check I that I was fine… Read Full Review

Gem Motoring Assist's Response to GKEA's Review

Written on: 21/03/2019

Dear Member,

Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. It is great to know that we are achieving the high standards we set.

Kind regards
The GEM Team

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★★★☆☆

“Too slow”

Written on: 15/03/2019 by Scorp4165 (1 review written)

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Easily resolved flat battery. Good service on arrival but took 2 and half hours to arriv. Just switched from RAC not sure if made right choice … Read Full Review

Gem Motoring Assist's Response to Scorp4165's Review

Written on: 18/03/2019

Dear GEM Motoring Assist member,

We were sorry to read that you were kept waiting for assistance to your recent breakdown was not up to our usual high standards.
We would like to investigate this further so please contact Customer Services, using any of the contact options found on the ‘Contact Us’ section of our website.

Kind regards
The GEM Team

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★★☆☆☆

“diagnostic not skill full ”

Written on: 15/03/2019 by harrow14 (1 review written)

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diagnostic not very good . first rescue arrived with no tools, came with toeing truck, second one has 50% knowledge could be not sufficient training given or not advance equipped. iwas with AA ,RAC in past this error would cleared at first call. now i request you to please send some one to fix sign on my dashboard . to convince me and others on my blog to renew next year Breakdown contract with you. AA and Rac are only few pounds different then yours with skill and experience nd well latest… Read Full Review

Gem Motoring Assist's Response to harrow14's Review

Written on: 18/03/2019

Dear GEM Motoring Assist member,

We were sorry to read that the service you received to your recent breakdown was not up to our usual high standards.

We would like to investigate this further so please contact Customer Services, using any of the contact options found on the ‘Contact Us’ section of our website.

Kind regards
The GEM Team

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★★★★★

“Excellent ”

Written on: 14/03/2019 by Linjj (1 review written)

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First class service. Quick, polite, very helpful. Definitely recommend to anyone. So pleased that I have GEM… Read Full Review

Gem Motoring Assist's Response to Linjj's Review

Written on: 18/03/2019

Dear Member,

Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for.

Kind regards
The GEM Team

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★★★★★

“First call out”

Written on: 14/03/2019 by MP333 (1 review written)

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Recovery arrived much sooner than notified, in less than 30 mins from my call. Was expecting a GEM branded vehicle but was greeted by a third party company called LARS. Nothing to worry about, though, as the technician was well mannered and knowledgable and eventually got me going with a tap on a sticking starter motor. Overall very happy with my first call out, which compared favourably with previous experiences with the AA, of which I had been member for many years, but switched for a better… Read Full Review

Gem Motoring Assist's Response to MP333's Review

Written on: 18/03/2019

Dear Member,

Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. It is great to know that we are achieving the high standards we set.

Kind regards
The GEM Team

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★☆☆☆☆

“Just awful”

Written on: 12/03/2019 by Tania315 (1 review written)

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I waited over 2 hours, having previously been advised that it would up to a maximum of 90 minutes. I already mentioned the fault to your customer service advisor, an electrical issue that was preventing the bike to start. The guy arrived, took some photos, told me it was an electrical issue and offered to call someone out to take the bike to be repaired, asked me to sign and then left. This was on a Sunday when no bike repair place would be open. He did not even look or make any effort to… Read Full Review

Gem Motoring Assist's Comment

Written on: 13/03/2019

Dear GEM Motoring Assist member,
We were sorry to read that the service you received to your recent breakdown was not up to our usual high standards.
We would like to investigate this further so please contact Customer Services, using any of the contact options found on the ‘Contact Us’ section of our website.
Kind regards
The GEM Team

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Kjet2's Comment

Written on: 13/03/2019

I am sorry, but please do not insult me further with your cut and paste cardboard response. I phoned to complain the instant the so-called breakdown specialist left, in fact he may have been still sitting in his vehicle at the time, enjoying the fact that he had notched up another victim and got paid for it. I was told that it would be investigated, but heard nothing about the results of that investigation! I had a call the following day, but as I was about to travel, I could not manage a repeat wait for another call-out. I pay good money to you to deliver a service that one only requires in an emergency - the clue is in part in your name: Motoring Assist Breakdown; in this case you failed to live up to any single word of that phrase.

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★★★★★

“Brilliant response ”

Written on: 09/03/2019 by Viperclive (1 review written)

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From the first call made everything was spot on, I was kept informed at all times what was going to happen and when the fault could not be repaired at the side of the road also it was late at night, it was decided to get me recovered home some 177 miles away. I was informed this would entail two changes along the way and at each change the other recover company was waiting so it was a smooth recovery operation. I was also kept informed at all times on my mobile as to whats next and asked if all… Read Full Review

Gem Motoring Assist's Response to Viperclive's Review

Written on: 13/03/2019

Dear Member,
Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for.

Kind regards
The GEM Team

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★★☆☆☆

“A bad experience”

Written on: 08/03/2019 by CJNF (1 review written)

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I called GEM Motoring Assist on 23rd February at about 4 pm after a tyre had burst driving over a deep pothole. I was promised help within an hour; it was three hours before someone arrived with a low loader - not good enough. We were contacted at intervals, only to be told (twice) that the rescue would be delayed another hour. This was despite our being very near the outskirts of Gloucester, so not miles out in the country, and despite my telling the operator that my companion had a heart… Read Full Review

Gem Motoring Assist's Response to CJNF's Review

Written on: 15/03/2019

Dear Member,

We were sorry to read that the service you received to your recent breakdown was not up to our usual high standards previously experienced by you.

Please note that GEM are made fully aware of any dissatisfaction reported by our members. The call that you received from Call Assist would have been with the intention to discuss your dissatisfaction and to try and offer an immediate resolution rather than you have to go down the formal complaints route. However, we understand this was your preferred option and that your complaint is being dealt with in this manner.

We do hope that you consider renewing your membership with us when it comes up for renewal. Please do not hesitate to get in touch with us if you have any further queries.

Kind regards,
The GEM Team

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★★★★★

“Professional, efficient service”

Written on: 08/03/2019

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I broke down after filling up at a service station. While it was not possible to perform a repair and my vehicle had to be towed to a garage, GEMS arrived within 40 minutes of my initial call and both the mechanic and tow guy were polite, friendly and efficient. Excellent service!… Read Full Review

Gem Motoring Assist's Comment

Written on: 13/03/2019

Dear Member,
Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. It is great to know that we are achieving the high standards we set.

Kind regards
The GEM Team

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★★★★★

“Recovered to home quite quickly”

Written on: 08/03/2019 by Moggie-owner (1 review written)

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I suffered a breakdown which was obviously not going to be fixed by the roadside. GEM Motoring Assist staff were quick to answer the phone and quick to understand the situation, and quick to get a recovery vehicle on its way. It was rush-hour so it did take about 45 minutes from my initial call for the recovery vehicle to arrive, but he was primed in advance and knew that there was no need to waste time trying to fix the car on the roadside so got straight on with loading the car onto the… Read Full Review

Gem Motoring Assist's Response to Moggie-owner's Review

Written on: 08/03/2019

Dear Member,
Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. It is great to know that we are achieving the high standards we set.

Kind regards
The GEM Team

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★★★★★

“fast and efficient”

Written on: 07/03/2019 by Snnr (1 review written)

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This was my first time having to use Gem Breakdown. I telephoned first thing in the morning and the mechanic was with me within 40 minutes. He at once diagnosed the problem and it was a flat battery caused by my own carelessness leaving the boot not properly shut down so that the light in the boot was on for 2 days therefore causing the battery to be drained. I had the choice of leaving the car on my drive with the engine running for one hour OR going for a run for an hour. This did the… Read Full Review

Gem Motoring Assist's Response to Snnr's Review

Written on: 08/03/2019

Dear Member,
Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for.

Kind regards
The GEM Team

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★★★★★

“Breakdown home service ”

Written on: 07/03/2019 by Fordhambeast (1 review written)

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Prompt efficient and friendly service from both phone staff that we reported to and attending staff that got us going. Very satisfied that we left the RAC and came to GEM… Read Full Review

Gem Motoring Assist's Response to Fordhambeast's Review

Written on: 08/03/2019

Dear Member,
Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for.

Kind regards
The GEM Team

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