GEM Motoring Assist Breakdown Cover Reviews

★★★★☆
4.4 / 5
86.6% of users recommend this
  • Speed of response

  • Customer service

  • Value For Money

? Ask our helpful community of experts about this product or company
GEM Motoring Assist Breakdown Cover - Ask a question now

Media Gallery for GEM Motoring Assist Breakdown Cover

GEM Motoring Assist Breakdown Cover
GEM Motoring Assist Breakdown Cover
GEM Motoring Assist Breakdown Cover

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Join the best breakdown service and have piece of mind”

Written on: 21/01/2021 by bjfbmw (3 reviews written)

Visit www.motoringassist.com

In today’s hectic environment were the normal is not normal its good to have one service that remains reliable safe and dependable , that’s GEM fantastic service quick and polite employees I would most definitely recommend anyone to take the advantage of the group and join GEM for reliable and a cost effective service and enrolle all your family member ensuring they have a reliable and safe breakdown service… Read Full Review

Gem Motoring Assist's Response to bjfbmw's Review

Written on: 21/01/2021

Dear Member,

Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. It is great to know that we are achieving the high standards we set.

Kind regards
The GEM Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Motor way breakdown ”

Written on: 20/01/2021 by Jonesei474 (1 review written)

Visit www.motoringassist.com

Engine just failed in the outside lane of M25 I manged to drift over to the inside as far as possible. I got over the crash barrier and called Gem explained my situation and they arranged for a vehicle to take me off the motorway and home. This all happened in less than 20 minutes with frequent calls to check I was safe and ok traffic officer's arrived to assist with reducing the danger of the situation. I was asked where I wanted to be taken to so i said home and I was transported the 80 miles… Read Full Review

Gem Motoring Assist's Comment

Written on: 21/01/2021

Dear Member,

Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for.

Kind regards
The GEM Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★☆

“great service”

Written on: 20/01/2021 by Shaun55 (1 review written)

Visit www.motoringassist.com

after initial call we were quickly called back with estimated time of arrival. The recovery truck was quick in response, we needed a new battery witch he had and fitted. Would have given 5 star but in my opinion the battery was on the expensive side. £100.00, Peugot 3008d 2012 ( I spent many years in the tyre and battery and industry) but my disabilities restrict me… Read Full Review

Gem Motoring Assist's Response to Shaun55's Review

Written on: 20/01/2021

Dear Member,

Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for.

Kind regards
The GEM Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Car will not start”

Written on: 05/01/2021 by Daviswv399 (1 review written)

Visit www.motoringassist.com

Breakdown service arrived within a good time as stated and got my car started after which l took it to my local garage to have checked out and sorted the man was very friendly and helpful… Read Full Review

Gem Motoring Assist's Comment

Written on: 06/01/2021

Dear Member,

Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for.

Kind regards
The GEM Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Efficient, friendly, prompt service”

Written on: 30/12/2020 by Baron322 (1 review written)

Visit www.motoringassist.com

Quick response on the phone, recovery man arrived well within the stated time, was knowledgeable, friendly and soon had my car going again and advised me on the action needed to prevent a recurrence. Definitely recommend… Read Full Review

Gem Motoring Assist's Comment

Written on: 31/12/2020

Dear Member,
Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for.

Kind regards
The GEM Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★☆☆

“Waited 2.5 hours”

Written on: 30/12/2020 by Lba2907 (1 review written)

Visit www.motoringassist.com

It was the first time I had used GEM, although I have been a member for approx 18 months. I logged the call at 3pm being advised that you aim to respond within 40 minutes but that it could be up to 90 minutes in extreme cases. I was on my own but did not feel in danger, at that time, as it was daylight and I was parked near to my son's house, I obviously could not go into his house due to covid restrictions. My son offered to change the flat tyre but as he has been really ill with a chest… Read Full Review

Gem Motoring Assist's Response to Lba2907's Review

Written on: 30/12/2020

Dear Member,

Thank you for taking the time to comment.

We are very sorry and disappointed to read that the service you received to your breakdown was below our usual standard.

We understand your complaint is being investigated by our Customer Services Department to find out what went wrong on this occasion.

Kind regards
The GEM Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“outstanding service”

Written on: 30/12/2020 by Lacik295 (1 review written)

Visit www.motoringassist.com

from the first call for help it went very well information was passed and acted on very quick the recovery arrived within 30 min the phone manner of the person who I spoke with was very good and could not do enough to help After the recovery had a very good call from G E M checking how the recovery went and to see if went well which it did… Read Full Review

Gem Motoring Assist's Comment

Written on: 30/12/2020

Dear Member,

Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for.

Kind regards
The GEM Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Great”

Written on: 17/12/2020 by AshtynBennett (1 review written)

Visit www.motoringassist.com

I needed help to get my car to my MOT garage and they arrived within the hour. The lady on the phone who helped to organise this was extremely polite, kind and helpful and did her best to accommodate me, and succeeded. And then the man who came to help me with my car arrived quickly and was also very kind and accommodating. He stuck to covid social distancing rules. I don’t have a bad word to say about gem motoring assist, I have only been their costumer for 2 years now but I will definitely… Read Full Review

Gem Motoring Assist's Comment

Written on: 21/12/2020

Dear GEM Member

Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for.

Kind regards
The GEM Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Breakdown With Confidence”

Written on: 16/12/2020 by Elgyboy (1 review written)

Visit www.motoringassist.com

Having GEM as a Breakdown Backup is invaluable. I broke down in Purley, Surrey recently and despite it being a cold dark raining night the Cavalry still managed to find me from his last callout in Brixton. His cheerfulness was catching. Excellent service - second to none - GEM is a MUST for everyone with a car!… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Recovery of broken-down car to garage for repair”

Written on: 16/12/2020 by William Read (7 reviews written)

Visit www.motoringassist.com

My car, after 142,00 miles, finally packed up one Sunday, and I maaged to return to my house. I rang GEM to ask for a recovery to the supplying dealer on Monday, which was entered on the system. I was telephoned by the dealer at 0815hrs and asked to arrange to have the car taken in. The GEM recovery contractor arrived at 0900hrs, and the car was delivered to the dealer at 0945hrs. I took delivry of the loan vehicle, and my car was repaired. Thi is the first time I have used GEM, and was… Read Full Review

Gem Motoring Assist's Response to William Read's Review

Written on: 21/12/2020

Dear GEM Member,

Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for.

Kind regards
The GEM Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“thank you, thank you, thank you”

Written on: 14/12/2020 by Mameha (1 review written)

Visit www.motoringassist.com

wonderful service , first contact very helpful, sent me text to confirm time of breakdown vehicle arrival,breakdown gentleman phoned to tell me he was on his way. The time from call to his arrival 5 minutes. Time from my call was 30 minutes really impressed with quality of service. The fault was broken water hose so was transported home, really 5 star service… Read Full Review

Gem Motoring Assist's Response to Mameha's Review

Written on: 16/12/2020

Dear Member,

Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. It is great to know that we are achieving the high standards we set.

Kind regards
The GEM Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Great Great Service”

Written on: 11/12/2020 by KRAveling (1 review written)

Visit www.motoringassist.com

My car would not start called the Breakdown service spoke to a helper very quickly and she arranged for the Breakdown service to come within the hour which they did very nice man and sorted the problem very quick and recommended what to get done. What was easy… Read Full Review

Gem Motoring Assist's Response to KRAveling's Review

Written on: 14/12/2020

Dear Member,
Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for.

Kind regards
The GEM Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“A TRUE GEM IN ALL WAYS. ”

Written on: 10/12/2020 by John2138 (1 review written)

Visit www.motoringassist.com

Calm, efficient and reassuring. Following the stress of a comparatively minor accident, the staff at GEM were absolutely spot on. The breakdown company were there in 15 minutes and they also dealt with the situation calmly and speedily. I cannot recommend this service highly enough… Read Full Review

Gem Motoring Assist's Response to John2138's Review

Written on: 14/12/2020

Dear Member,

Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for.

Kind regards
The GEM Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★☆☆☆

“breakdown recovery during rush hour ”

Written on: 09/12/2020 by dannysangar (1 review written)

Visit www.motoringassist.com

My car broke down and I called the helpline number and was very happy with the service over the phone, told that the driver will no be more than 1 hour and to call back if he has not shown up, 1 hour past and no driver, called again and told he will be with me in 15 minutes. Finally the driver arrived almost 2 hours after my initial call the GEM, I was quite upset and frozen cold and asked him why he has taken so long, he showed me his computer showing he as only notified 20 mins ago!! So what… Read Full Review

Gem Motoring Assist's Response to dannysangar's Review

Written on: 09/12/2020

Dear GEM Motoring Assist member,

We were sorry to read that the service you received to your recent breakdown was not up to our usual high standards.
We would like to investigate this further, so if your complaint has not already been logged with Customer Services please contact them, using any of the contact options found on the ‘Contact Us’ section of our website.

Kind regards
The GEM Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★☆

“Good Service”

Written on: 02/12/2020 by Phantie (2 reviews written)

Visit www.motoringassist.com

Motorcycle breakdown. Rescue vehicle late as it had broken down, ironically. Friendly helpful service when it did arrive. Just one of those things… Read Full Review

Gem Motoring Assist's Response to Phantie's Review

Written on: 02/12/2020

Dear Member,

Thank you for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for.

Kind regards
The GEM Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“BREAKDOWN!”

Written on: 28/11/2020 by RuthGreenwood (1 review written)

Visit www.motoringassist.com

After travelling a short distance from my house, the car just cut out & came to a stop - NO warning! The car wouldn't start again, so I phoned GEM & spoke to a very pleasant & helpful young man. He assured me a breakdown truck would be with me within the hour-they were actually there within 45 mins. A very helpful, polite & professional man had a look at the car, but was unable to get it started again, so he towed the car to the garage of our choice. This was the first time in approx. 18 months… Read Full Review

Gem Motoring Assist's Comment

Written on: 01/12/2020

Dear Member,

Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for.

Kind regards
The GEM Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Brilliant service as usual from Gem! Thank you ”

Written on: 25/11/2020 by Debbyrne (1 review written)

Visit www.motoringassist.com

My husband broke down recently and called Gem for assistance. The car was not driveable so needed to be towed to our regular garage. Gem arrived swiftly, took my husband (using COVID precautions) to the garage where I could pick him up. Thank you!… Read Full Review

Gem Motoring Assist's Response to Debbyrne's Review

Written on: 25/11/2020

Dear Member,

Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for.

Kind regards
The GEM Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Breakdown Recovery”

Written on: 19/11/2020

Visit www.motoringassist.com

Got a puncture on my motorbike at 11.30. Called GEM to tell them. (I am in their recovery ‘club’). Dedicated vehicle turns up at 12.30. Bike put on board (inside). Me & wife in nice, warm cab. Home at 14.00. RESULT ! Between initial phone call and collection, I was called 3 times to give update, ETA, etc. My recovery covers me for any car/van/motorbike that I am in/on, whether owned by me or not, and for all passengers. Can’t fault the service received! Thanks to GEM and SOS Recoveries… Read Full Review

Gem Motoring Assist's Comment

Written on: 20/11/2020

Dear Member,

Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for.

Kind regards
The GEM Team

Reply to this comment
Report this review
Was this review helpful? 1 0
Read 1 Comment
★★☆☆☆

“Transit Van tooo small for a Ranger Rover without...”

Written on: 18/11/2020 by xgAtkinson197 (1 review written)

Visit www.motoringassist.com

Specific information given ( check the call) at 0730am- over 3 hours wasted. " Range Rover with Brake Failure needs recovering" First response; A willing lad- BUT in a Transit Van ( a failure) Attendance promised at 0830 (late) final recovery 3 hours or so after the call- Rivals RAC I am afraid. Second response, Beavertail. 1at 10.30 Success, very Nervous man on the downhill section though Essential, accurate reporting of facts appears to have been ignored. "THIS IS A RANGE ROVER WITH… Read Full Review

Gem Motoring Assist's Comment

Written on: 19/11/2020

Dear GEM Motoring Assist member,

We were sorry to read that the service you received to your recent breakdown was not up to our usual high standards.

We would like to investigate this further, so if your complaint has not already been logged with Customer Services please contact them, using any of the contact options found on the ‘Contact Us’ section of our website.

Kind regards
The GEM Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Always reliable”

Written on: 14/11/2020 by 51McCall (1 review written)

Visit www.motoringassist.com

As ever, GEM responded positively and quickly when needed. From initial contact with staff via their phone number to the attending mechanic, all went smoothly and in a timely fashion… Read Full Review

Gem Motoring Assist's Comment

Written on: 18/11/2020

Dear Member,

Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for.

Kind regards
The GEM Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
overview
www.motoringassist.com