Devitt Insurance Services Reviews - www.devittinsurance.com

★★★★☆
4.2 / 5
83% of users recommend this
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Devitt Insurance Services - www.devittinsurance.com

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★★★☆☆

“Extra costs”

Written on: 21/02/2018

Just renewed insurance on mobile home. Was charged extra for telling them I am now retired. Their reasoning is that as I am retired I will be using van more. Policy has a 6000 mile a year cap. So I can`t do any more miles (without invalidating the policy) than I could do last year. How does this work then?… Read Full Review

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★★★☆☆

“I use Devitts whenever they're competitive”

Written on: 28/11/2017 by 476Moran (1 review written)

I did have all my bikes insured with Devitt, they were very good last year, I got what I considered a fair price. I have my two bigger bikes on one policy & my little trail bike on another. This year Devitt were ok on the little old trail bike at £85, I could have got it for £77 by moving but hardly worth it, bit odd really because it was cheaper with the P/O who operate through Devitts. My two touring bikes came in at £650, that was substantially more than the previous year although I… Read Full Review

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★★★☆☆

“Not Too Egregious”

Written on: 24/11/2017 by MikeTheBike1953 (1 review written)

As I say, Not Too Egregious! Good value for money but can be difficult to get through on the phone sometimes. I'd waited 10 mins and some one answered asking if they could call me back. Twice this happened and neither time did they call. Eventually got through though and they were efficient from then on… Read Full Review

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★★★☆☆

“Tedious”

Written on: 18/09/2017

Forever on hold Not as simple as they make out Suddenly get letter saying insurance will be terminated unless prove no claims. But I was insured with them the previous year. Problem was they got renewal date wrong by three days so gap a problem some telephonists are better than others. Told me ok then got another letter yawn to say a problem etc etc … Read Full Review

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★★★☆☆

“fair price poor admin”

Written on: 13/07/2017 by Stuartwayment (1 review written)

Competitive pricing but Admin could be better I had been with a competitor for all of my motorcycling history they always send a ridiculous renewal but usually its sorted with a phone call. TBF my premiums aren't that high anyway but this year they wouldn't shift and were also adding a handling fee of £5, which they were intransigent over so i looked around and Devitt came up (through the post office), same cover same insurer about £10 cheaper. Which isn't much but as i said my premium isn't… Read Full Review

Devittinsurance's Response to Stuartwayment's Review

Written on: 18/07/2017

Thank you for taking the time to write a review. We are sorry to hear that you are unhappy with the service you've received. This is not the kind of service we aim to provide our customers and we would like to look into this for you. We have emailed you directly requesting further information so that we can reply appropriately.
Kind regards,
Georgina

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★★★☆☆

“Excellent until this year!”

Written on: 06/07/2017 by Larkmeadow (2 reviews written)

Very good company to deal with normally but let themselves down with my renewal this year. They wrote me a letter demanding to know within seven days why I had not informed them of an accident/claim that had been found on the records. The reason was, that it wasn't me! I told them this (within seven minutes, never mind seven days)but did not even receive an acknowledgement, let alone an apology. This has left a bit of a sour taste and I'm not sure whether I will use them again… Read Full Review

Devittinsurance's Response to Larkmeadow's Review

Written on: 12/07/2017

We are very sorry to hear of the poor service you've received, this is not how we aim to conduct our business and we would certainly like to look into this for you. I have emailed you directly requesting your vehicle registration so that we can respond appropriately to your complaint.
Kind regards,
Georgina

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★★★☆☆

“Competitive prices, but impossible to contact!”

Written on: 25/05/2017 by SaharaBiscuit (2 reviews written)

Great, friendly service when originally buying my insurance, and very competitive price! Since then I tried to contact them numerous times about a form I needed to return, and it's basically impossible to speak to anyone. Was on hold for over 20 minutes on two occasions, and once requested a call back which never came. Also no response to three emails I sent. Otherwise had no problems so far, and happy with the cover and price I have… Read Full Review

Devittinsurance's Response to SaharaBiscuit's Review

Written on: 25/05/2017

Thank you for your feedback, it's great to hear you're happy with our competitive prices although we are very disappointed to learn of the poor service you've received. This is not how we aim to conduct our business and would like to address this. I have emailed you directly just to get some details from you so that we can look into this. Thanks, Georgina

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★★★☆☆

“cheap but poor customer service”

Written on: 02/05/2017 by icantfindanamethatsnottaken (1 review written)

Great on price but there is always a queue when phoning them. I have been kept queuing from between 20 minutes to 40 minutes before getting to speak to someone. There has never been a time that I have got through to someone in under 20 minutes. Unacceptable… Read Full Review

Devittinsurance's Response to icantfindanamethatsnottaken's Review

Written on: 03/05/2017

Thank you for your feedback. It's great to hear you're happy with our competitive prices however we are sorry for the inconvenience that has been caused while trying to get through to an advisor. We would like to reassure you that we are currently investing heavily in new staff to ensure call waiting times are kept to a minimum.

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★★★☆☆

“Was good until I had an accident and claimed”

Written on: 28/04/2017 by wxAbernathy20 (1 review written)

Have been with Devitt a number of years and was very happy. After an accident, which was completely not my fault, things changed and I can only say the service post accident was average to poor. I was being asked to contact companies for quotes and do research despite being in hospital injured. When it came time to renew policy, I was treated as at fault as claim had not been settled, after this I received a letter saying they were cancelling my policy for providing false information. After… Read Full Review

Devittinsurance's Comment

Written on: 03/05/2017

Hi,

We really appreciate your feedback and are very sorry to hear that you are unhappy with the service you have received from us. This is unacceptable and not how we aim to conduct our business! I would like to look into your complaint in more detail so have emailed you directly requesting further information.

Kind regards,

Georgina

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★★★☆☆

“Punishing Loyal Customers - No better than the competition”

Written on: 28/11/2016 by JIMJ123456789 (1 review written)

I saw on TV recently that insurance companies are complaining that customers lack loyalty, but then off they go punishing customers who end policies early. I know this is a bother, but I bought a new bike, wanted to stay with Devitt, but still had to pay cancellation charges. You insurers cannot have it both ways. Treat customers badly then complain when we move for the best price. If you don't reward customers for being loyal, then what reason do we have to stay? Devitt are OK, and they do… Read Full Review

Devittinsurance's Response to JIMJ123456789's Review

Written on: 29/11/2016

We're very sorry to hear you feel you've received poor service from ourselves, this certainly isn't the way in which we aim to conduct our business! We would like to look into this matter for you. Please could you email your vehicle registration to us and we will be in touch.
Thanks,
Georgina

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★★★☆☆

“they could give free break down cover”

Written on: 30/09/2016 by vrLopez472 (1 review written)

they could ask like they new insurance and if they would like to buy something more could contact costumers and ask… Read Full Review

Devittinsurance's Comment

Written on: 11/10/2016

Hi, thank you for your feedback. We've emailed you directly to discuss this further with you. Many thanks, Georgina

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★★★☆☆

“Not a great renewal experience ”

Written on: 24/08/2016 by Jarviszb363 (1 review written)

I recieved a renewal for my scooter from Devitt, I contacted the renewals team to discuss and changed some of the details, this resulted in a slightly reduced premium which was great news and I agreed to proceed with the renewal. A few weeks later I noticed that no DD had been collected, I contacted customer services and was shocked to discover the policy had not been renewed, I spoke to a manager and advised that I was very concerenned that I had been driving with no insurance, he discounted… Read Full Review

Devittinsurance's Comment

Written on: 20/09/2016

Hi, we have emailed you directly regarding your feedback, please get in touch if you wish for us to look into this for you.
Many thanks,
Georgina

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Jrobber's Comment

Written on: 20/09/2016

Today I as contacted by Georgina from Devitt Marketing and she has restored my faith in the company. I appreciate the speediness of your resolution today and would definitely have no hesitation in using Devitt in the future

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★★★☆☆

“Scorned by renewal”

Written on: 04/08/2016 by RowanMacDonald31 (1 review written)

Devitt insurance is a great low cost insurance provider throughout the time I have spent with them I have had an impeccable service that this company's biggest flaw is when it comes to renewing your policy not only had I had an extra year of no claims bonus on to my renewal I have also never made a claim with this in mind when it came to renewal I was told the cheapest policy they could offer me was 50% more than what I was paying on my current policy so after a phone call and reassurances that… Read Full Review

Devittinsurance's Comment

Written on: 20/09/2016

Hi Rowan,
I have just emailed you directly regarding your feedback, please get in touch if you wish for us to look into this for you.
Many thanks,
Georgina

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★★★☆☆

“Did not receive my proof of no claims, by their mistake.”

Written on: 06/06/2016 by Moody461 (1 review written)

Price was good, but as they have canceled my policy after not reciving my email with the poof of my no claim bonus, which I HAVE SENT, I started wondering how good was that deal. After a long talk over the phone with one of the operators, they could find it and I got insured again. A better look at your inbox ( its just another big company) can avoid a lot of hassell, like me being stopped by the police and having no insurance just because of YOUR mistakes… Read Full Review

Devittinsurance's Comment

Written on: 15/06/2016

We appreciate your feedback and would like to apologise for the problems concerning your proof of no claims. We’re pleased that the issue has now been resolved, but if you could provide us with some details we will look into this and ensure the issues are addressed in the relevant departments. We do take this sort of feedback seriously and these comments are important to us. We will email you directly. Thank you.

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★★★☆☆

“Everything seemed to cost extra even changing the date...”

Written on: 09/04/2016 by AmericaMcPherson460 (1 review written)

Everything seemed to cost extra even changing the date I started the insurance from!!!?… Read Full Review

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★★★☆☆

“Correspondence ”

Written on: 05/04/2016 by Alanjppppp (1 review written)

I renewed my insurance and stated whilst renewing that I worked overseas and all correspondence should be via phone or email- I came home days early to find a letter threatening to cancel my insurance as a simple piece of information was required-had I not arrived home early I would have had no insurance- not good. Don't threaten people- simply follow the requested procedure and phone or email and the issue would be sorted without any hassle or nastiness. I do not appreciate being… Read Full Review

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★★★☆☆

“Devitt can be a hassle”

Written on: 19/03/2016 by paul1250 (1 review written)

Got Devitt bike insurance on line. No problem, until you get the letter saying they are going to cancel the insurance if they don't get the "proof of no claims" from previous insurer. Previous insurer contacted (Swinton)who would not e.mail proof. Had to wait 5 days for a letter. Sent e.mail to Devitt which was ok and conf by Devitt. Got another letter saying they need to know why the bike was off the road for the winter. Another e.mail before the insurance was cancelled. Devitt please can… Read Full Review

Devittinsurance's Response to paul1250's Review

Written on: 21/03/2016

Hi, we would like to look into this for you! Please email either your registration or policy number to us.
Many thanks, Georgina.

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★★★☆☆

“Devitts always check next years price ”

Written on: 25/09/2015 by mclm (1 review written)

Have used Devitts over the years off and on. Always polite on the phone and no problems getting the insurance sorted. However as with most insurance services, the best price you get it seems is in the first year. So never automatically renew in subsequent years if you want to save money. It can be considerable. Then if you are like me and do not want your information used elsewhere (even though you did not give permission) make sure that they know that you do not want them or their carefully… Read Full Review

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★★★☆☆

“Good insurance”

Written on: 18/09/2015

Never been with devitts but so far so good hope to stay with devitts and in any problem was to arrive for it to be taken care of properly… Read Full Review

Devittinsurance's Comment

Written on: 21/09/2015

Thank you for your review!

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★★★☆☆

“Avarage service”

Written on: 31/08/2015 by 482Munn (1 review written)

good insurance company, easy procedure, good value for money. costumer service seems responsive and well trained… Read Full Review

Devittinsurance's Comment

Written on: 01/09/2015

Thank you for taking the time to write a review!

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