Devitt Insurance Services Reviews - www.devittinsurance.com

★★★★☆
4.2 / 5
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Devitt Insurance Services - www.devittinsurance.com

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★☆☆☆☆

“Will never use them again.”

Written on: 02/06/2021 by ppaw (1 review written)

Made the mistake of doing insurance on line. went with Cheapest quote, Devitt. The day after the cooling down period they were asking questions about my no claims bonus. This was proved with documentation and they then stated I could not use it as it was already being used on different policy for my other bikes. This would cost extra to the original quote. So I cancelled and they charged me £58 for a weeks insurance… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 21/12/2020 by Bridger137 (1 review written)

If you cancel an insuranc eearly in good faith expect to pay heavy fees, unlike other providers I have had, reporting to trading standards I would not recommend this company to anyone and I dread to think what would happen if I need to make a claim for injury Customer services operator was rude when challenged that the fees charged were more than the cost of the outstanding amount… Read Full Review

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★☆☆☆☆

“This will blow your head off. ”

Written on: 08/03/2019 by mab16 (2 reviews written)

I’m an existing customer with devitt for several years & have had a good claim free history & I’m a sad 58 yrs old! My renewal came up & suprise suprise I get a letter saying they can’t get me cover so basically get lost! Following me wasting much time devitt basically confirm they were wrong & they quote me a whopping £700 when my last yrs of history has been £365-430, are they serious! apparently yes. So again I get on the web & see a nice quote from BMW motoraad for £379, lovelee… Read Full Review

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★☆☆☆☆

“How to exploit Bikers by Devitt”

Written on: 30/10/2018 by EvieSelf (1 review written)

To anyone who is a new rider or just at the beginning of their motorcycle career I would give a very strong warning....Don't insure yourself through this company of brokers. I purchased Class 1 Business insurance with Devitt in June 2018 on a 125cc motorcycle. I passed my MOD 1 & 2 in July but stayed on the 125 until I had decided which bike to upgrade to. Contacted Devitt on this week to change to a BMW G310R that I have purchased, just awaiting delivery. I was initially informed that I would… Read Full Review

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★☆☆☆☆

“motorcycle insurance”

Written on: 07/07/2018 by Cadence263 (1 review written)

I have sold my bike so cancelled insurance with 7 months to go. Ended up paying more in cancellation fees than hole cost of insurance. Had this insurance 3 years running and never made a claim… Read Full Review

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★☆☆☆☆

“£50 fee to cancel a fully paid policy!”

Written on: 04/04/2018 by FJTW (1 review written)

£50 to cancel a fully paid up policy. I had issues with Devitt a few months ago - they were a problem on the phone, but a quick complaint resolved things. I somewhat foolishly changed my review. I wish I hadn't. Annual policy with Devitt. Paid in full when taking it out. I am looking at cancelling the policy, selling the bike,and doing something different. To cancel the policy, therefore taking on no risk for the remaining 9 months, they want a £50 cancellation fee. To literally STOP… Read Full Review

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★☆☆☆☆

“shocking charges”

Written on: 27/01/2018 by Megan354 (1 review written)

missed payments or any changes incur ridiculous fees… Read Full Review

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★☆☆☆☆

“Don’t use this company. Paid my insurance in full...”

Written on: 22/01/2018 by Wardrobes01 (1 review written)

Don’t use this company. Paid my insurance in full and phoned six months later to cancel as sold bike, ok all done they said that’s £77 !! Policy was only £82!! No can’t undo as actioned now!! Tell them to sod off !! They keep threatening me court and my credit rating!! Worst insurance company in the country and should be shut down!!! DONT EVER USE THEM… Read Full Review

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★☆☆☆☆

“Joint motorcycle insurance ”

Written on: 10/01/2018 by Norfolkandfriends (1 review written)

Myself and my husband each have a motorcycle insured through devitt so when we brought a 3rd bike to both ride we didn't hesitate to insure it via devitt. What a mistake. Our original insurance company didn't do multi bike policy so we agreed to take a new policy out. After buying the bike and activating the policy devitt wrote to us demanding several documents including driving licence which we had to go online to get a check number and CRB certificates. We sent necessary information to be… Read Full Review

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★☆☆☆☆

“Rude”

Written on: 14/11/2017 by Sullivank324 (1 review written)

The girl who misold me the policy was charming but when I realised and complained the girl I complained to was just plain rude, and so was the manager i asked to speak with. Not a nice company. Had to involve the ombudsman to get a refund… Read Full Review

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★☆☆☆☆

“Very poor service ”

Written on: 13/10/2017 by Treehouseabove (1 review written)

My policy was automatically renewed when I had specifically asked the previous year for it not to be, I rang to question this and waited on the phone for the best part of 30 minutes to be eventually told that everyone had gone home, so I sent an email to request a phone call after 5pm any day as I would be at work, only for someone to ring at 10am the following day, so I decided to ring again and waited on the phone for about 20 mins being told I was moving up a queue, didn’t happen so gave… Read Full Review

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★☆☆☆☆

“mis informed”

Written on: 06/10/2017 by Doddat45 (1 review written)

I purchased my motorcycle insurance via go compare , its a second bike , the site asked for info regard my no claims ,no where did it state this could only be used on my first bike ,,the company threatened me with cancellation of the policy , after a lengthy expensive telephone call i was told i would have to pay almost £200 pounds more ,the call ended at this point ,, on a second call i was kept on hold for nearly an hour ,, i hung up and purchased my insurance elsewhere ,, left devitt,s… Read Full Review

Thegame316's Comment

Written on: 05/12/2017

There is a green question mark next to the ncb question on go compare which if clicked clearly states that ncb cannot be used on an additional vehicle. So you are made aware of this, but it's easier to blame someone than take responsilbilty of providing wrong info because you completed the quote assuming that you were correct and didn't need any further info.

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★☆☆☆☆

“Competitive price but incompetant. Terrible customer...”

Written on: 25/09/2017 by Trev408 (2 reviews written)

I recently purchased motorcycle insurance from Devitt. Good price, I saved a few quid. So that's the good news. Please read on... After 10 days I still had not received an email with my documents so I rang to enquire. It took 3 attempts to get through to anyone, wasted about an hour in total. They had spelt my first name wrong so my email address was wrong, so no documents. These were then sent to the correct email address, but still with my name spelled incorrectly. So then we had another… Read Full Review

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★☆☆☆☆

“Avoid like the plague. Claim service terrible.”

Written on: 31/08/2017 by Leelogs1 (1 review written)

Reported a claim for theft of motorcycle. Was told I would get a call back. Called back next day and told that the response target was actually 48 hours sobe patient . It's now been 17 days and still no call… Read Full Review

Devittinsurance's Response to Leelogs1's Review

Written on: 01/09/2017

We appreciate you taking the time to give your feedback and are very sorry to hear of the poor service you've received. We would like to address this urgently so have messaged you directly requesting further information. We hope to hear from you soon, many thanks Georgina.

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★☆☆☆☆

“Appalling service.”

Written on: 23/08/2017 by pzShaffer347 (1 review written)

As I write, still waiting after 51 minutes to talk to customer services. Was the same on Saturday - finally got through - my query involved a manager calling back but he never did. Tried again yesterday, the manager again promised to call me back but again no call. They cancelled my insurance policy as they had not received proof of my previous NCD. I had asked for this and chased it up but still not received it. So I had no insurance for a while - unwittingly. They left me at serious risk… Read Full Review

Devittinsurance's Comment

Written on: 23/08/2017

Thank you for taking the time to write a review. We are extremely sorry to hear that you are unhappy with the service you have received, this is not how we aim to treat our customers! So that we can address this appropriately I have emailed you directly requesting further information. I hope to hear from you soon!

Kind regards,

Georgina

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★☆☆☆☆

“Do not give Devitt your bank details”

Written on: 15/08/2017 by bzMorales230 (1 review written)

First year £200. Then, a year later, £934 was taken from my account as their 'premium' for auto renewal. No change in details or situation. This was apparently considered by them to be entirely reasonable. Beware… Read Full Review

Devittinsurance's Comment

Written on: 23/08/2017

Thank you for your feedback. We're very sorry to hear you're unhappy and would like the opportunity to look into this for you. I have emailed you directly requesting for you to send us some additional information, I hope to hear from you soon. Regards, Georgina.

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★☆☆☆☆

“I've been an hour trying to get through to Devitt call...”

Written on: 04/08/2017 by Anne241 (1 review written)

I've been an hour trying to get through to Devitt call centre....no one answers, I've emailed them and got no answer, so I'm re-insuring through another Insurer. My Insurance is due for next year and they'll take the money out automatically despite my efforts to stop them, So this is going to be a dispute with them and my bank… Read Full Review

Devittinsurance's Comment

Written on: 04/08/2017

Thank you for your feedback. We're very sorry to hear you're unhappy and would like the opportunity to look into this for you. I have emailed you directly requesting for you to send us some additional information, I hope to hear from you soon. Regards, Georgina.

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★☆☆☆☆

“I'm still not convinced I'm insured or not ”

Written on: 03/08/2017 by jimmyob4206 (1 review written)

Went through the process providing all my details and then posting the required documents. All appeared fine until a couple of weeks later I get a email to say my policy is being cancelled but this is dated the same day as the email letter arrived. I called to ask why and was told the documents I sent were not sent from their post room to the Admin department in time !! Once I had explained that this was not something I could control I was told "don't worry it will be ok". This is insurance and… Read Full Review

Devittinsurance's Response to jimmyob4206's Review

Written on: 03/08/2017

Thank you for your review. We are very sorry for the confusion that has been caused and would like the opportunity to rectify this. I have emailed you directly requesting further information so that we can look into this for you.

Many thanks,

Georgina

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★☆☆☆☆

“Unprofessional ”

Written on: 26/07/2017 by Beckkf141 (1 review written)

Just so many errors from start to finish it was scary to think these people have responsibility for ensuring vehicles are lawfully on the roads. Too stressful to go over every mistake they made, but first email telling me my policy was being cancelled was caused by the post room not telling another department they had received the required documents. And would you believe that was my fault for using the postal system ! Didn't get much better after that with another email telling me my policy… Read Full Review

Devittinsurance's Comment

Written on: 26/07/2017

Thank you for taking the time to write a review. We are very sorry for the inconvenience that has been caused and we would like the opportunity to address your complaint. We have emailed you directly requesting further information so that we can respond appropriately.
Many thanks,
Georgina

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★☆☆☆☆

“Very poor service”

Written on: 22/07/2017 by yjAndrews346 (1 review written)

Motorcycle Insurance After using an online comparison site for motorcycle insurance, I took out the policy and paid in full. They then 7 days later asked for no claims proof I was on holiday at the time and soon as I got home I attempted to call them as I was concerned the policy was about to be cancelled, was on hold for 45 minutes to be told to phone back tomorrow. Phoned the next day on hold for 33 minutes, they told me email proof of no claims and was two months of the 5 years I thought I… Read Full Review

Devittinsurance's Comment

Written on: 26/07/2017

We appreciate your feedback and are very sorry for the inconvenience that has been caused here. I have emailed you directly requesting further information so that we can look into this for you and address the issues appropriately.
Kind regards,
Georgina

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