Dreams Reviews - www.dreams.co.uk

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1.8 / 5
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Latest Reviews

★☆☆☆☆

“Don't even think about buying from this place!!!”

Written on: 14/08/2018 by Farginsneekyicehole (15 reviews written)

It lasted less than 13 months before i had to buy a new one from another shop. A blind monkey could have flung this bed together VERY poor. I could not be bothered arguing with them for much longer so i just bought another one from a different shop. Avoid dreams read the reviews!!!… Read Full Review

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★★☆☆☆

“Mattress not the right one”

Written on: 12/08/2018 by Jess68 (1 review written)

The in-store service at Morden was fine, but I had to correct the saleswoman about the mattress we had selected. It arrived yesterday (with the bed we had also bought) and we noticed that the feel of it was completely different to what we had tried out in the store. We had ordered a medium softness mattress, but received a mattress with the label medium-firm. It had much less give than the one we tried and I had quite bad backache after sleeping on it for one night. This morning we phoned… Read Full Review

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★☆☆☆☆

“In the shed ”

Written on: 19/05/2018 by Fannyflumpton (2 reviews written)

My dreams fabric day bed is now dismantled and in the shed. The slats fell through with adult visitors sitting in it and I rang to complain. They told me someone from the manufacturers would come and insect it. A few days later a load of slats came in the post with no letter or note. I bought it in January and it is now in the shed. I wish they had said this day bed could not be sat on during the day but then they couldn't have described it as a day bed. I bought a new bed from a rival company… Read Full Review

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★☆☆☆☆

“Terrible customer service ”

Written on: 13/04/2018 by Cali414 (1 review written)

I bought bunk beds for my children. The wrong parts were delivered so I ended up having one bunk and not the other bunk. This resulted in one of my children sleeping in my bed while I await the error to be rectified. In trying to resolve the problem, I found the customer service team to be arrogant, rude, disrespectful and unhelpful. It took over a month to get the issue resolved. This happened over two years ago but I still feel almost traumatised by the issue and I will never step foot into… Read Full Review

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★☆☆☆☆

“Shocking Customee Service”

Written on: 09/03/2018 by Mkaren (1 review written)

Ordered a bed before Christmas. Was told initially delivery would be February then May, after they took a hefty deposit so I couldn’t cancel. Ordered a number of other items including an ottoman. This arrived unannounced when I wasn’t at home, no email or text about a delivery date. The drivers didn’t seem to want to bring it upstairs saying my stairs were too narrow. Finally received the bed today just after 9am despite the delivery time being given as between 5pm and 7pm. The bed… Read Full Review

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★☆☆☆☆

“They refused to publish a review on their website.”

Written on: 04/03/2018 by Aydan205 (1 review written)

I left an honest review on dreams website, on products we had purchased. I was told the review had been moderated, and broke their website guidelines, apparently, so beware of all the positive reviews, as they seem filter out the negatives. My review is below. "We ordered a Super King size in oak with a sprung base, as well as a new medium firm mattress, Whilst this bed frame is of good quality, the sprung base, which sits inside the frame, has a strengthening bar that runs down the middle of… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 24/01/2018 by Stephstar (1 review written)

Had an awful time with dreams we went in to buy a mattress, we went in 3 times and we were given cups of teas and felt very comfortable and confident in the service we were getting that we decided to buy a lovely very expensive tv bed. I explained out house was small but we're told several times that this would definitely not be a problem as the bed would come in 5 easily managed boxes so we signed the papers and waited excitedly. When the delivery men came they could not get the box up the… Read Full Review

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★☆☆☆☆

“Wardrobe Door Fell Off”

Written on: 09/10/2017 by 453Hackett (1 review written)

I purchased a new suite of bedroom furniture from Dreams SLOAN range (made by Weinmann) 3 months later I had a matching bed delivered but when tidying the room a door fell off the wardrobe - Dreams just refered my complaint (probaby due to poor fitting by Dreams) to the manufactures (it's now been a month with no action despite several complaints) - I am now about to refer the matter to Trading Standards and I will not deal with Dreams again… Read Full Review

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★☆☆☆☆

“poor quality bed”

Written on: 01/09/2017 by zahir00786 (1 review written)

I purchased this bed and after some time it start making squeaky noise. I contacted them and they sent engineer to fix the bed. I observed that the screws got loose as it was poor chipboard quality. After some time the problem started again. The engineer came and wrote a report which says its is not manufacture fault. I am surprised that if this is not manufacture fault then what it is. I will report this matter to trading standards. I will never ever buy from this company again. Very poor… Read Full Review

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★☆☆☆☆

“Appalling service.”

Written on: 31/08/2017 by KayleighTaylor (1 review written)

Fine - until you have a problem then you wait for ten minutes to speak to a rude individual who tells you 'tough luck' in so many words. You then wait for the call from the manager - it doesn't come. The local branch don't want to know as soon they have your money. Very very poor customer service… Read Full Review

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★☆☆☆☆

“Poor customer feedback.”

Written on: 07/08/2017 by McCollum262 (1 review written)

In March 2017 we purchased a bed from the Hull store and it was a fiasco from beginning to returning of the bed. In May I put this in writing, in great detail, to the CEO and never heard a word back. It was recorded delivery and we have proof of that delivery. We did receive the full refund with no letter. It is now August and it is still a concern that no one wrote back accepting responsiblity for the appalling Customer Service we received.They have had plenty of time to write and apologise… Read Full Review

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★★☆☆☆

“customer service needs reviewed ”

Written on: 25/06/2017 by 243Reid (1 review written)

Visited Dumfries store today. 2 members of staff and one showed us a few beds.narrowed it down and picked one.were left to choose a headboard. Once chosen we looked for staff member and they were sitting on piece of furniture on mobile phone.they saw us looking and moved to other end of store still on phone. No one else in shop and other staff member looked at us on three occasions and then started laughing with other staff who was still on phone. Not once did either of them look like they were… Read Full Review

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★☆☆☆☆

“Products not as advertised”

Written on: 22/06/2017 by ginad40 (1 review written)

I ordered a tempur bed from Dreams which arrived today.I paid £40 more for the same mattress from Bensons for Beds but did so as I could get it as a package with a nice bed from dreams for £1740.It arrived and had no headboard.When I spoke to customer service they told me I would have to buy that seperately for another £300, even though it was pictured on their site and was what I thought I had ordered.I asked to return the base and have been told by a very bolshy 'customer service' that… Read Full Review

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★☆☆☆☆

“Do not buy sale items - sub standard goods delivered ”

Written on: 05/06/2017

Double check sale items. I bought a bed and luxury mattress in the sale, when it was delivered the bed had a very significant hole in it. I phoned Dreams to inform them of the fault only to be told It was not company policy to exchange sale goods for new ones and if i wanted the bed base replaced i would need to pay a further £330 .... Disgusting treatment i did not buy the base and mattress as a sub standard, damaged or faulty item therefore if it has come to me obviously factory damaged… Read Full Review

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★★☆☆☆

“Robbers without the mask”

Written on: 02/06/2017 by aoVargas330 (1 review written)

Having bought the adjustable bed at the time I asked the salesperson is this memory foam was told no and later denied it . On receiving the bed found no one could sleep on it even younger members off the family said far to hard , so off wee go back to do the comfort thing to change the mattress wee paid £3,700 on changing it wee lose £500 pound but has to be done can't lie on it so wee have had the bed months but not getting used if the sales person would have said it was memory foam I won't… Read Full Review

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★☆☆☆☆

“Poor Workmanship”

Written on: 20/04/2017

I ordered a bed from Dreams about a year ago! I had decorators in who moved the bed and broke the head board whilst doing so. I telephoned customer service who assisted me with purchasing new legs for the headboard but then decided not to repair the headboard or let me purchase a new one as a plow to get me to purchase an entirely new Ottoman bed. I am now in the process of removing the headboard and I am noticing that the legs of the beds are not screwed to a hard surface. The legs of the bed… Read Full Review

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★☆☆☆☆

“worst purchase ever”

Written on: 15/04/2017 by 386Henry (1 review written)

Purchased new mattress told them it was to go on pine slatted base -paid £1039 for the one recommended by staff for back pain sufferer ie Sealy pocket premier 2200 pocket sprung.I have had it for one week it is the most uncomfortable mattress I have ever slept on… Read Full Review

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★☆☆☆☆

“Appalling service & support.. 10yr guarantee is a joke!”

Written on: 12/04/2017 by qlHall242 (1 review written)

Terrible company to deal with when you need ongoing support. We spent £1800 on a "quality" mattress called the resplendent following advice from the sale team in store. Both my husband and i suffer with chronic back pain, therefore a good quality matress is a must! We were advised to purchase this mattress as it apparently has good support, we also had a 10 year guarantee. After 2 years, the mattress sunk on both sides and was so uncomfortable... it made our backs even worse. I therefore… Read Full Review

Chrissssssy's Comment

Written on: 27/09/2017

I'm glad I read this. I won't go into detail but we have the same situation. The guy came out and spent 2 hrs with my missus ( I was at work ) to measure the sinkage which is about 70 mm both sides. I'm 17st ( irrelevant ) my missus 10st and sunk the same. He claim it was no more than 50mm yet didn't put a straight edge across to measure down from. !!! ??? My missus said oh well and took his word. To add insult to injury we had a tear at the handle of the mattress when we turned it. And the " assecceor " went to his boot of his car and came in with a sowing kit and said he'll stitch it back together. UNBELIEVABLE
I'm am now under the spinal diagnostic clinic with spondylitis, thoracic outlet syndrome and kyphosis. I'm going to war on this now. How dare they. Hope you get a resolution.

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★☆☆☆☆

“Unreliable ”

Written on: 30/03/2017 by Bransonf178 (1 review written)

Myself and my husband purchased a new bed and mattress from Dreams 3 years ago. We spent approx £1500 in total (£750 of that for the mattress alone). Having spent so much money we also paid for an additional 10 year Guarntee ! 3 years later and the mattress has dipped in the middle and we are both unable sleep on it due to back pain! Contacted dreams who sent out an engineer to be told it was general wear and tear and they would not cover it! We are extremely disappointed that we spent so… Read Full Review

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★☆☆☆☆

“Unhelpful & Poor Service & 20% Admin cancellation charged”

Written on: 09/03/2017 by seg27 (2 reviews written)

went into Dreams to buy a zip and link, but member of staff in bridgend store directed me to a pocket sprung bed instead saying they were cheaper. i got the full demo and spiel on how they worked as id never had one before. come delivery 2 weeks later the mattress is too robust/inflexible to get up the stairs. delivery guy was really nice but didn't want to damage it getting it up there. Store are considering this a cencellation and charging us 20% of order (nearly £300)for their "admin"… Read Full Review

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