Dreams Reviews - www.dreams.co.uk

★★☆☆☆
1.8 / 5
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Latest Reviews

★★★★★

“Great staff ”

Written on: 25/08/2021

The three members of staff were very friendly staff and gave great information!… Read Full Review

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★☆☆☆☆

“I've spent so much time and money with this company...”

Written on: 12/08/2021 by Joseph427 (1 review written)

I've spent so much time and money with this company DREAMS and have had an awful awful and very stressful time with the IPSWICH BRANCH. AVOID, AVOID AVOID. They are unproffesional, unreliable and so rude and unhelpful....until they take your money that is. Now going to the media to warn others. Telling as many people as possible and going to the Furniture Ombudsman. You have been warned! Go to a smaller bed shop… Read Full Review

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★☆☆☆☆

“Dreams, more like Nightmares!!”

Written on: 26/07/2021 by Cheryl12 (1 review written)

Absolutely disgusted! £899 for the mattress, plus insurance £75 (although I really don't know what the point in having insurance was??), (and not counting the cost of the bed and the drawers), for a mattress that has lasted less than a year and now I feel like I'm sleeping on a hill and I roll into my partner every night. It is by far the worst mattress I have ever purchased, and I dread getting into bed at night! I would have complained sooner had all the shops not been closed due to the… Read Full Review

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★☆☆☆☆

“MATTRESS SAGGED WITHIN A COUPLE OF WEEKS”

Written on: 02/06/2021 by Munoz253 (1 review written)

Ordered a mattress from Dreams, after trying it out in the shop. Had to wait several weeks for it to arrive. After only a couple of weeks of use, the mattress had sagged in the middle. It was an expensive mattress, but was very poor quality – I’ve had cheap mattresses in the past that were much better. Will not be buying from Dreams again, and would not recommend them… Read Full Review

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★☆☆☆☆

“Purchased a mattress from Dreams and paid for their 10...”

Written on: 08/05/2021 by Tim1986 (1 review written)

Purchased a mattress from Dreams and paid for their 10 year guarantee. Once the springs stopped working properly I tried to use my guarantee. Dreams has outsourced the guarantee part to a company that will use every excuse (including deliberately misleading customers about their contract and the law) to avoid paying up. That’s one way to ensure customers won’t come back. Shame I need to go to court to enforce their promise… Read Full Review

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★☆☆☆☆

“Shocking and disappointing service ”

Written on: 27/04/2021 by Lani1888 (1 review written)

Shocking and disappointing Service. Dreams charge £60 for assembly but the team they sent to build the whole set of bedroom furniture I purchased ruined the fabric, Scratched the sides of the bed, Left Stanley knife cuts with upholstery coming out, Ripped my carpet, shoved furniture across the room instead of lifting it, Left stains on my carpet and stated they don’t wear gloves. I would not recommend this company or use it again as no goodwill or compensation offered for inconvenience… Read Full Review

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★☆☆☆☆

“Save yourself £1000-5000”

Written on: 20/02/2021 by YadiraArsenault215 (1 review written)

DON'T BUY - purchased a 10 year guarantee with my mattress and had it thrown in my face. Booked an appointment as the mattress was bowing, the engineer turned up, very rude behaviour - as soon as I opened the door the first thing I was greeted with was "can I have a permit, I was initially taken aback as you'd normally greet someone with a good morning at 9am, then I instructed him to park in a 2 hour permit free zone, which he was already in (I found out after he stormed to his van and drove… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 10/02/2021 by AndySW (1 review written)

Received a bed which was not fit for purpose or safe, and which had noticeable damage in various places. It really seems as though the bed has been used by somebody else, damaged and sent back. The customer services team deny they ever do this, but then it's suspicious how concerned they are about getting the bed back in 'pristine' condition, which is rich considering what they gave us. One foot is impossible to connect to the frame of the slats because there is no thread in the holes (the… Read Full Review

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★☆☆☆☆

“What’s happened to Dreams?”

Written on: 07/12/2020 by JulieCBradley (1 review written)

Bought two beds from them in 2019 and received great service. Needed another bed in 2020 and the service I’ve received this year has been truly appalling. I’m left wondering if the company are heading in the same direction as recent retail fatalities. Visited the Chelmsford store early October and ordered a base and mattress. The salesman was efficient, friendly and I was given a delivery date of 4th December. I paid a £1500 deposit with the remaining balance of £700 to pay. Received an… Read Full Review

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★☆☆☆☆

“Terrible experience”

Written on: 30/11/2020 by William_Sturgeon (1 review written)

Our delivery arrived badly damaged. Isabella bed with mattress.(Things happen I guess). The delivery team took photos and reported it. We were meant to get a call back from a mobile number (apparently) which never happened. After a 1 hour wait for a live chat which was terminated without any kind of resolution or indeed much chat, a 40 min wait on the phone. A replacement part could be sent in 1 week. After the delivery wait and the excitement of a new bed, that was too long. Whilst it's an… Read Full Review

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★★★☆☆

“Flaxby Pure Cotton mattress protector”

Written on: 25/08/2020 by RAIN59 (1 review written)

Good experience in store and with delivery- mattress good so far. My complaint is with a product which costs £45 - The Pure Cotton mattress protector. This isn't 100% pure cotton, it has polyester/hollowfibre filling and unlike the very expensive range of Flaxby 'made in England' beds (Harrison Spinks) this item is actually made in China. I have spent several hours trying to put a review on Dreams website pertaining to this (with photos) but they keep 'moderating' my review and no surprise… Read Full Review

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★☆☆☆☆

“I recently purchased a bed and mattress. On the...”

Written on: 12/08/2020 by BrookeMurdock (1 review written)

I recently purchased a bed and mattress. On the website it said 7-10 working days to deliver. Nearly 3 weeks later still no delivery. Absolutely shocking and would advise anyone to avoid this shambles of a company. This is not the first complaint I have heard about their service… Read Full Review

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★☆☆☆☆

“We bought a bed and mattress which was delivered...”

Written on: 25/06/2020 by Waltonxu1 (1 review written)

We bought a bed and mattress which was delivered today. Took the mattress out of the wrapper to find fingerprints and water mark, when we bought from the shop we were led to believe that he was doing us a deal, we rang customer service who told us that we had bought an ex display which was not mentioned to us so they wont change it they also led us into thinking we had a freebie choice of a matress protector or a pillow or a duvet.we chose the duvet we ended up paying for the duvet they… Read Full Review

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★★★★★

“Good Faith Bed”

Written on: 18/03/2020 by yqHarrington12 (1 review written)

Congratulations on your "Dreams Bedroom Furnture" inspirational thanks for sharing. I got my Dreams Bed today very good service. I am a happy woman with a big heart and even bigger personality and big dreams. Sweet Dreams. Thanks again. Morine Barnes 60… Read Full Review

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★☆☆☆☆

“Avoid !!! Back aches from Hell”

Written on: 08/02/2020 by Zkbaker (1 review written)

AVOID LIKE THE PLAGUE. Nightmare experience will never use this company again!! Spent close to £2000 on Dreams gimmick 'Sleepmatch' Hyde and Sleep range only to be left with continual issues with both the bed base and mattresses. Oh boy do they have a very good friendly sales team, all so helpful and understanding, only to find that we had to have the bed base replaced due to a "common problem" ! (Why are they still selling the same base if there is a known fault?!) To cut a very long story… Read Full Review

Nocraptaker's Response to Zkbaker's Review

Written on: 23/09/2020

Omg, I feel your pain, I'm going through this same issue, so far I've had an ongoing case now for 8 months nearly. Raised to the furniture ombudsman too (lock down hasn't helped resolve the time).
The Hyde and sleep mattress is the worst, wish I didn't bother. Both myself and my partner are suffering with bad backs, we also had a cocky homeserve guy come to inspect it. He lay down and took a picture of his feet to prove he lay down, not to test the dipping or the mountain in the middle of the bed, he got up. It's not a true test of comfort a lay down for a photo, utterly ridiculous, I was fuming.
Its funny when I purchased this mattress and base there was a 10 year guarantee with it, since my purchase, its been reduced, clearly dreams don't have any faith in their own products they can't offer it for 10 years anymore as its a pile of [email protected]@.
The ombudsman has rejected the case based on the cocky homeserve inspector, sounds like a back hander by dreams and an overload of complaints.
I wish I had known about the absolute crappy quality, I'd have never wasted my money.
DON'T BUY ONE...... EVER!!!!

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Zoekathleenbaker's reply to Nocraptaker's Comment

Written on: 25/09/2020

Wow thanks so much for sharing, we feel like we have been literally lost hundreds of pounds we work hard for. The mattress is horrific and we have to pile up blankets underneath the mattress and on top to make it a tiny bit more comfortable which is utter madness. Never again!!!!

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★☆☆☆☆

“Bought a Jakarta bed......don't!”

Written on: 31/08/2019 by argonaut56d (7 reviews written)

Bought a Jakarta single bed from Dreams on 25th July 2019. Bed arrived on the 1st August and put together fine, although I noticed the wooden slats seemed really weak and bendy compared to other slat beds we have had? Also the plastic connectors that attach the slats to the frame were extremely soft plastic and I thought they wouldn't last long. Little did I know! My 14 year old son sat on his completed bed for the first time and one of the slats broke! First time! Called Dreams who said… Read Full Review

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★☆☆☆☆

“Don't!”

Written on: 25/06/2019 by raym9112 (2 reviews written)

If you're thinking of buying here… If you're thinking of buying here ..DONT!. Their expensive extended guarantee is worthless. We specifically bought a mattress explaining that I'd had broken vertebrae in my back years ago and needed to ensure the mattress was correct ..eventually paid a lot for a new bed and mattress and guarantee which was fine for a while then ..despite turning the mattress regularly as recommended .started to sag in the middle and ruck up under the top cover ...after… Read Full Review

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★☆☆☆☆

“Never again”

Written on: 15/05/2019 by craigclackett (7 reviews written)

Never again, ordered a pillow for delivery at nearly £50. The delivery courier Hermes who 9 out of 10 times deliver to the same road and number but different area 5 miles away had me waiting in all day for nothing and late at night get emailed saying they tried to deliver but was not in. I called Dreams the next morning and after moaning and saying why do they use these rubbish companies the gentleman said he would cancel immediately and refund my money. After a few calls and now a papal… Read Full Review

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★☆☆☆☆

“Don't even think about buying from this place!!!”

Written on: 14/08/2018 by Farginsneekyicehole (15 reviews written)

It lasted less than 13 months before i had to buy a new one from another shop. A blind monkey could have flung this bed together VERY poor. I could not be bothered arguing with them for much longer so i just bought another one from a different shop. Avoid dreams read the reviews!!!… Read Full Review

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★★☆☆☆

“Mattress not the right one”

Written on: 12/08/2018 by Jess68 (1 review written)

The in-store service at Morden was fine, but I had to correct the saleswoman about the mattress we had selected. It arrived yesterday (with the bed we had also bought) and we noticed that the feel of it was completely different to what we had tried out in the store. We had ordered a medium softness mattress, but received a mattress with the label medium-firm. It had much less give than the one we tried and I had quite bad backache after sleeping on it for one night. This morning we phoned… Read Full Review

Nanna13's Response to Jess68's Review

Written on: 18/06/2019

Wish I had read this review before buying new mattress, wrong one sent sleeping in chair it’s that firm, no give. Got offered a good will gesture not got it yet we have to wait for exchange so they don’t get cheated Ha that’s a good one. I would like to know why they lie though as we were told 4 days for refund then 14 now 4 weeks.

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