BMI Reviews - www.flybmi.com

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“I´d Advise.........NO!!!”

Written on: 30/07/2017 by Neil1977 (1 review written)

GOD,I´VE NEVER SEEN A THING. I really dont know how to express my frustration. I arrived early and EVERYTHING was fine. We went through security and finally were sat infront of the depature Place. It soon began delaying half an hour then the staff told us to sit downstairs at the lounge.After 3 hours the flight was canceled and we told them we had nowhere to go so they gave us a 5 star hotel to sleep in for the night which they would pay for including dinner and breakfast. They also gave us… Read Full Review

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★☆☆☆☆

“Lost luggage”

Written on: 07/09/2014 by 307Baxter (1 review written)

Just back from brussels and they lost my luggage, no one seems interested!… Read Full Review

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★☆☆☆☆

“I got name wrong for a passenger when booking flight”

Written on: 08/05/2013

BEWARE I got a name wrong when booking a holiday with Inghams They use BMI on some flights to Switzerland . When I noticed my mistake I phoned to check and change name to the proper name as it appears on passport I was told to do this would cost £595 yes £595 Contacting BMI was no help. There policy is to mug there passengers.I have now canceled the holiday with the loss of Deposit. I am absolutely disgusted and sickened that BMI can charge this. How can BMI justify this cost I thought a… Read Full Review

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★★★★☆

“Not that bad”

Written on: 31/08/2012

I flew with BMI Regional yesterday and it wasn't that bad to be honest. It was only a short flight but took off and landed on time both ways. They served food too so couldn't ask for much more… Read Full Review

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★☆☆☆☆

“They suck”

Written on: 09/06/2012 by GShep (0 reviews written)

WHATEVER U DO DONT FLY BMI. THEY ARE A F%#%k NIGHTMARE… Read Full Review

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★☆☆☆☆

“'warning'/what warning?'”

Written on: 31/05/2012

I fly in the morning so today I attempted to check in on-line. 1.On top of my web booking (in manage my booking)is a warning notice telling me these flight details have changed. 2. Cannot get any response from BMI, eventually get the BMI call center in India, nice chap not sure either, so he re-routes me to another dept. Phone rings for 17 mins so I switch off and dial again.....still no answer from anyone. 3. Email BMI when I find the complaints address. Less than 24 hrs and have to travel… Read Full Review

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★☆☆☆☆

“Incompetent BMI”

Written on: 12/05/2012 by Buckie62 (1 review written)

Checked in at LHR Terminal 1 as couldn't do it online for flight to Casablanca. Once we'd finally worked out how to obtain boarding cards before getting to check in desk it was obvious that this wasn't going to be a pleasant experience. As we were called to desk 10 we were met by mature check in staff, nothing wrong with that other than they were a little bemused by the system. We handed over passports and the electronically produced boarding cards and placed the first of our 2 cases on to the… Read Full Review

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★★★★☆

“EDI-LHR”

Written on: 07/04/2012 by EdinburghTraveller (1 review written)

More spacious seats on this route than BA and service good for this short flight. … Read Full Review

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★☆☆☆☆

“Never use BMI, It's a terrible airline, They just...”

Written on: 07/04/2012

They were not interested in my complaint, refused to give me a name of a senior member of staff which would allow me to take the complaint further… Read Full Review

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Guest's Comment

Written on: 22/05/2012

Totally agree. Avoid it. Horrible customer service, lack of information upon departure. This company should not be allowed fly from Heathrow or any other airport.

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★☆☆☆☆

“Breathtakingly bad customer service”

Written on: 17/01/2012 by mikeseabrook (1 review written)

I flew in business class on a BMI code share operated by Gulf Air from London to Bahrain and back. The cabin was comfortable, the flight crew polite and helpful, in fact everything that Gulf Air did was fine. However, it became necessary to extend my trip - and that is where the trouble started. BMI told my travel agent that no fee was required to change my reservation and then tried to take a payment anyway from the company card originally used to book the ticket, which apparently failed… Read Full Review

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★☆☆☆☆

“Terrible Airline”

Written on: 29/12/2011

Awful service and attitude. I didn't feel I was at a business but a flea market or similar. Very incompetent and unprofessional. Handled by foreign personel from what I saw when I was there. Not that it should matter but an observation nonetheless. Now days, to get decent service you have to be rich. I resorted to them because I had no choice price wise. And sure enough I got what I paid for. And it wasn't that cheap mind you. Just cheaper than the preferred airline. The olden days… Read Full Review

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★☆☆☆☆

“The service was provided by Lufthansa operated by BMI....”

Written on: 20/12/2011 by tibyannie (1 review written)

The service was provided by Lufthansa operated by BMI. This is a complaint lodged by a woman who had to pay 230 GBP in order to travel from Frankfurt to London and which was caused by the irresponsibility of bmi customer care or the whole bmi team. I had booked a ticket for myself and my husband to Germany on 15th dec and then back to London on 18th dec. Unfortunately, I had to fly earlier and didn't use the outward ticket. On Dec 17th, when I tried to check in online for my inward ticket from… Read Full Review

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★☆☆☆☆

“My worst experience ever”

Written on: 18/12/2011

I arrived to Heathrow 8:30 am and the flight is at 09:10 am, while the screen says GATE OPEN but couldn't check in reason of I'm late. I realised that my seat has been sold to somebody else!!!!!!!! And they asked me to pay for new ticket. BMI is only after money/ its the worst airlines ever. samo.salo@yahoo.com … Read Full Review

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★☆☆☆☆

“How Ignorant They Are”

Written on: 21/09/2011 by memo7600 (3 reviews written)

Shocking answer for damaged luggages and fines that we had to pay to car rental company. Here are their respinse: Dear Mr Korukmez Thank you for completing our online feedback form, regarding your journey with us from London Heathrow to Basel, on 26th August 2011. I was very sorry to learn of the dissatisfaction caused on the above date, owing to the delay of your flight. Having checked our records, I can confirm that BD0169 was delayed by 1 hour and 12 minutes, due to Air Traffic Control… Read Full Review

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★☆☆☆☆

“They are scam”

Written on: 21/08/2011

This is a complaint in regards to our family tickets. I bought four round-trip tickets for my family and I to emigrate from Tehran, Iran to Toronto, Canada. The tickets were issued on May 12, 2010 with one year validity. We chose a return date of September 25, 2010 to Tehran for our tickets. However, when we arrived to Canada, we decided to change our return date to March 21, 2011 to visit our family back home in Tehran since that date would have been our Persian new year. I… Read Full Review

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★☆☆☆☆

“Never use BMI!!!”

Written on: 21/07/2011

They have wrong information on their website, do NOT believe what it says. Because when you call later to their customer service and repeat the terms and conditions from their website, they will say "No, it is not what our website says". Also, i talked to someone from their costomer relations department and he told me one thing, but what I called next day to follow up and repeated his words, he straightly denied his own words! They also told me that the terms and conditions of refund will not… Read Full Review

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★☆☆☆☆

“Refused to refund me for my 08 July 2011 flight, and...”

Written on: 11/05/2011

Refused to refund me for my 08 July 2011 flight, and forces me to travel to a troubled part of the world, Syria, where 9000 people gone missing, some on arrival to the airport. This is all against the advice of William Hague and the Foreign Commonwealth Office… Read Full Review

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★★☆☆☆

“the cheapest flights to my country..but services are...”

Written on: 10/05/2011 by Rido (2 reviews written)

the cheapest flights to my country..but services are not much good. and they keep changing the schedules..

food,,,, am vegetarian and booked veg meal ,... they brought me chicken because they dont have veg meals.

customer services didnt reply to my complain for more than 3 weeks… Read Full Review

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★☆☆☆☆

“Appalling customer service! we booked flights with bmi...”

Written on: 08/04/2011

Appalling customer service! we booked flights with bmi in august 2010. the flight was from manchester to heathrow then change to virgin for a flight to boston. all flights were booked through bmi. in Feb 2011 we were checking all the details of our flights through the manage your booking system and noticed there had been a change to our return connecting flight - it was now leaving 45mins BEFORE we arrived at heathrow (we did not even receive an email informing us of this). After speaking to… Read Full Review

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★★★★★

“I was dreading flying with bmi having read these...”

Written on: 06/04/2011 by Dr James Webster (1 review written)

I was dreading flying with bmi having read these reviews (tickets were purchased by the orgnaisation I was consulting for).

What a relief then that my experience seemed the polar opposite to most on this site, hence my review. I fly long-haul a lot with my business, and can only say bmi is right up there with the best, and a lot better than many. Staff were curteous and friendly, flights on time, food very good, seats comfortable and spacious (economy) - the only minor gripe would be… Read Full Review

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