BMI - www.flybmi.com

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BMI - www.flybmi.com
★★☆☆☆
1.8
32.0% of users recommend this
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Latest Reviews

“I´d Advise.........NO!!!”

★☆☆☆☆

written by Neil1977 on 30/07/2017

GOD,I´VE NEVER SEEN A THING. I really dont know how to express my frustration. I arrived early and EVERYTHING was fine. We went through security and finally were sat infront of the depature Place. It soon began delaying half an hour then the staff told us to sit downstairs at the lounge.After 3 hours the flight was canceled and we told them we had nowhere to go so they gave us a 5 star hotel to sleep in for the night which they would pay for including dinner and breakfast. They also gave us a flight the next morning. When we Went to the Airport in the morning and the flight was delayed 2 hours but not canceled. We went on the plane but it was the bumpiest most terifying thing in the World. I am going to book a different return flight and that flight was the worst ever exept from the 5 star hotel that they payed for.

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“Lost luggage”

★☆☆☆☆

written by 307Baxter on 07/09/2014

Just back from brussels and they lost my luggage, no one seems interested!

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“I got name wrong for a passenger when booking flight”

★☆☆☆☆

written by on 08/05/2013

BEWARE I got a name wrong when booking a holiday with Inghams They use BMI on some flights to Switzerland . When I noticed my mistake I phoned to check and change name to the proper name as it appears on passport I was told to do this would cost £595 yes £595 Contacting BMI was no help. There policy is to mug there passengers.I have now canceled the holiday with the loss of Deposit. I am absolutely disgusted and sickened that BMI can charge this. How can BMI justify this cost I thought a charge of £50 to £70 would have been a fair price . Hey they didn't even wear a mask when they tried to mug me. It has put me off flying

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“Not that bad”

★★★★☆

written by on 31/08/2012

I flew with BMI Regional yesterday and it wasn't that bad to be honest. It was only a short flight but took off and landed on time both ways. They served food too so couldn't ask for much more.

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“They suck”

★☆☆☆☆

written by GShep on 09/06/2012

WHATEVER U DO DONT FLY BMI. THEY ARE A F%#%k NIGHTMARE

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“'warning'/what warning?'”

★☆☆☆☆

written by on 31/05/2012

I fly in the morning so today I attempted to check in on-line. 1.On top of my web booking (in manage my booking)is a warning notice telling me these flight details have changed. 2. Cannot get any response from BMI, eventually get the BMI call center in India, nice chap not sure either, so he re-routes me to another dept. Phone rings for 17 mins so I switch off and dial again.....still no answer from anyone. 3. Email BMI when I find the complaints address. Less than 24 hrs and have to travel from north wales to heathrow. No reply. 4. The flight to ord has been sub contracted to United who are also as much good as BMI. Still none the wiser.....United gave me a phone number in the US to call.....this is a joke. I am now hoping that when I get to LHR in the morning I still have a seat on the plane, and the plane has not left. Never ever fly BMI

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“Incompetent BMI”

★☆☆☆☆

written by Buckie62 on 12/05/2012

Checked in at LHR Terminal 1 as couldn't do it online for flight to Casablanca. Once we'd finally worked out how to obtain boarding cards before getting to check in desk it was obvious that this wasn't going to be a pleasant experience. As we were called to desk 10 we were met by mature check in staff, nothing wrong with that other than they were a little bemused by the system. We handed over passports and the electronically produced boarding cards and placed the first of our 2 cases on to the weighing belt. There was then some confusion as we had to be issued the old style card boarding cards during which I was asked for the second case to be placed onto the weighing belt as the first had been moved forward. Then followed some further shuffling of documents until we were presented with our passports and the replacement boarding cards. Cases duly dispatched we moved through to departures. The flight was on time and the plane an Airbus A320 was of a good standard with generous legroom although the entertainment system was inoperable (on both out & in bound flights). The in flight meal was a Hot Mushroom Wrap ( not recommended) and a Twix ! This was complemented by two passes of the free drinks trolley on the 3 hour & 15 minute flight both ways. We arrived at Casablanca airport and queued to get through passport control after filling out our entrance visa ( not available during the flight). This took around 30 minutes enough time for our baggage to get into the arrivals hall. It soon became evident that one of the cases was missing. Fortunately my school boy French enabled me to find the baggage handlers office, stupidly I had left my boarding card on the plane which had our baggage stubs on. I left our contact details with the office and they said they would contact us when the flight the following day in if the case had turned up. As we were travelling as a large group attending a conference once we reached the hotel and I explained to the rep what had happened I was asked how many stubs for the cases could I remember having on the boarding card. I was sure that it was only one and that from that the check in staff had only tagged one case. Once this was established contact was made with BMI whose office was closed when we rang! This was Wednesday, the missing case had all our regalliere for a gala dinner on the Friday specially hired Highland dress as well as the wife's cocktail dress But more important was some jewellery although not expensive but of sentimental value to my wife(disaster). Contact was made with BMI early Thursday and our suspicions confirmed when BMI confirmed that he case was indeed still at LHR unfortunately this was after the Thursday flight had left. Being that there was no flight Friday and that we were returning Sunday we resided to the fact that we would not be in our finest clothing for the dinner. We had spent Thursday getting extra clothing etc etc at the Cassablanca Shopping Mall but acquiring evening ware was out of the question. BMI were informed to keep the case at LHR and arrangements were made for us to collect at the BMI desk in LHR arrivals. We travelled back although the flight was delayed by an hour because of problems at LHR and went quickly through passport control ( despite the adverse publicity earlier ) to get to the baggage hall where I went one way to the office and wife the other way to get our case from the flight. Wife had retrieved case as I approached the office and presented the staff with the reference number to collect our rogue case. After some tapping of the computer key's the member of staff said " sorry sir your case was flown out to Casablanca yesterday !!!" I conveyed my displeasure at this news in words of few letters. When I said that BMI had been given instruction to keep the case at LHR the man said " nobody would have got that message to the baggage handlers as their on a different system ! " you can possibly imagine I wasn't very happy. As it was Sunday evening nothing more could be achieved until Monday as the cases whereabouts was uncertain. Fortunately our tour manager was still in Casablanca and the case was confirmed as at the airport. This was identified when our tour manger went to the airport and arranged for them to get it on to the Tuesday flight (no Monday service) BMI were of no help at all and even suggested that th problem was no longer there's when contact was made on Monday. All we were told was that we would get a call from their baggage agent when the case was back in the uk and when it would be delivered. This never happened and the case finally turned up at home a week after we had left for Morocco. This is my first and absolutely last flight with BMI their customer service is shockingly poor.

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“EDI-LHR”

★★★★☆

written by EdinburghTraveller on 07/04/2012

More spacious seats on this route than BA and service good for this short flight.

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“Never use BMI, It's a terrible airline, They just...”

★☆☆☆☆

written by on 07/04/2012

They were not interested in my complaint, refused to give me a name of a senior member of staff which would allow me to take the complaint further

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Guest's Comment

Written on: 22/05/2012

Totally agree. Avoid it. Horrible customer service, lack of information upon departure. This company should not be allowed fly from Heathrow or any other airport.

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“Breathtakingly bad customer service”

★☆☆☆☆

written by mikeseabrook on 17/01/2012

I flew in business class on a BMI code share operated by Gulf Air from London to Bahrain and back. The cabin was comfortable, the flight crew polite and helpful, in fact everything that Gulf Air did was fine. However, it became necessary to extend my trip - and that is where the trouble started. BMI told my travel agent that no fee was required to change my reservation and then tried to take a payment anyway from the company card originally used to book the ticket, which apparently failed (though there was no good reason). As a result my reservation was changed, but my ticket was not valid for travel on the new flight. BMI did not bother to inform the travel agent of the problem, so the first any of us knew of it was when I could not check in at the airport. BMI has no ticket desk in Bahrain, Gulf Air could not help as it was not their booking, and it was a Sunday. The only option was therefore to call BMI in the UK, and be routed to one of the staff in their call centre who spoke barely comprehensible Indlish. They agreed to accept my credit card details over the phone, and told me all was well. Fifteen minutes later the reservation had not been updated, so I called again. They told me that the payment had failed because I did not know my own home address - yeah, right - but anyway, we checked all the details and tried again. After an extended period of reasonably polite insistence, I was transferred to a supervisor who informed me that my credit card was no good so there was nothing they could do, and hung up on me. At this point, with a little over an hour to the flight, I flipped my credit card across Gulf Air's counter and asked them to get me home - which they did with admirable efficiency, though at considerable expense. On returning to the UK I checked with my credit card company, and found that there was nothing wrong with the address in my payment details - but BMI had incorrectly entered my credit card security code. So the common factor in all this, at least on the face of it, is that it is beyond BMI's wit to handle a credit card payment. I will never, ever, put myself in the hands of these clowns again and would advise others to be very careful.

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“Terrible Airline”

★☆☆☆☆

written by on 29/12/2011

Awful service and attitude. I didn't feel I was at a business but a flea market or similar. Very incompetent and unprofessional. Handled by foreign personel from what I saw when I was there. Not that it should matter but an observation nonetheless. Now days, to get decent service you have to be rich. I resorted to them because I had no choice price wise. And sure enough I got what I paid for. And it wasn't that cheap mind you. Just cheaper than the preferred airline. The olden days of customer service is gone for folks with average income. People that I've seen that work at bmi that I encountered had bad demeanors and seam to be \"not raised right\". From their physical appearance to their way of speach ... not sure if it is due to the economy and they hire with low pay or what. They tried to extort $250 pounds out of me with BOGUS fees and I refused. You should have seen them. The way they were acting. Like they wanted blood. I saw others being duped and intimidated in front of me and was just appalled ... I didn't fall for it. Will never be flying or recommending this airline. I always try to avoid London/Heathrow in my travels anyway. I couldn't this time. And they proved me ehmmm should I say right :)

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“The service was provided by Lufthansa operated by BMI....”

★☆☆☆☆

written by tibyannie on 20/12/2011

The service was provided by Lufthansa operated by BMI. This is a complaint lodged by a woman who had to pay 230 GBP in order to travel from Frankfurt to London and which was caused by the irresponsibility of bmi customer care or the whole bmi team. I had booked a ticket for myself and my husband to Germany on 15th dec and then back to London on 18th dec. Unfortunately, I had to fly earlier and didn't use the outward ticket. On Dec 17th, when I tried to check in online for my inward ticket from Frankfurt to London, I was not able to check in. Hence we immediately called the BMI helpdesk and enquired if there is a problem with the ticket. A support guy took the call and investigated the ticket and informed me that the ticket is fine; we would just need to go directly to the airport and check in from there. Hence trusting the BMI support people we didn't cancel the ticket or book a new ticket. On 18th Dec we went directly to the airport and to our dismay they said my ticket is invalid and that I would need to purchase a new ticket to travel in the same flight. I had to pay an amount of 230 GBP to fly on the same flight. With that amount we could have travelled in business class. After reaching London, I gave a call to the BMI support team for an explanation and the way they behaved was really bad. One girl took the call and was literally arguing with me that sometimes we won't be able to do an online check in from BMI site and all. She wouldn't even listen to what I am trying to say. I knew the reason why I am not able to do online check in was because of the fact that I didn't take the outward flight. But the BMI team doesn't know. And when I requested to speak to the manager of the team, she said I would get a call back within 30 mins and I waited for 2 hours and had to give a call back to them to speak to the manager. I am literally tired speaking to 4-5 people from the support team and explaining what had happened again and again. It seems that there is even not a record of what all happened with this ticket. I had the worst experience dealing with BMI and I would never look forward to travel in this flight again. I know nobody cares if I don't travel in BMI or not. But this is not the way to behave to someone asking for an explanation. The manager was literally supporting the guy saying he was not aware of what had happened with the ticket. Finally he said that it is my fault that I didn't mention about having not taken the outward flight. The fault goes to the customer now. If the people sitting there are not aware of what is happening with the ticket, why are they sitting there in the first place? This is the complaint from an average middle class person with limited annual income. If this had happened to someone important, I am sure they would have dealt with this differently. This has been a real pain in the neck. There is no mention anywhere in the site that if I do not take the outward flight, the ticket will become invalid. We even checked with the BMI customer care before going to the airport and they assured that the ticket is fine. Totally unsatisfied.

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“My worst experience ever”

★☆☆☆☆

written by on 18/12/2011

I arrived to Heathrow 8:30 am and the flight is at 09:10 am, while the screen says GATE OPEN but couldn't check in reason of I'm late. I realised that my seat has been sold to somebody else!!!!!!!! And they asked me to pay for new ticket. BMI is only after money/ its the worst airlines ever. [email protected]

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“How Ignorant They Are”

★☆☆☆☆

written by memo7600 on 21/09/2011

Shocking answer for damaged luggages and fines that we had to pay to car rental company. Here are their respinse: Dear Mr Korukmez Thank you for completing our online feedback form, regarding your journey with us from London Heathrow to Basel, on 26th August 2011. I was very sorry to learn of the dissatisfaction caused on the above date, owing to the delay of your flight. Having checked our records, I can confirm that BD0169 was delayed by 1 hour and 12 minutes, due to Air Traffic Control restrictions. I sincerely apologise for the frustration this will have undoubtedly caused. I was sorry to hear that your baggage and contents were wet and damaged on this occasion, for which clearly we have to accept responsibility. In inclement weather, our staff should cover the luggage trolleys with tarpaulin, and I very much regret that this does not appear to have been the case in this instance. I would stress that the Airline considers inappropriate handling of passengers’ baggage by our Agents to be, quite simply, unacceptable, and we welcome passenger feedback such as your own, in order to highlight any anomalies. Please be assured that your comments with regard to this matter have been noted, and will be forwarded to the appropriate Management within our Handling Services Department, in order that action may be taken to prevent a repetition. All claims are handled on our behalf by a company called Luggage Loss Adjusters. Therefore, please contact them at the address shown below and they will advise you how to proceed with your claim. Alternatively, a claim form can be downloaded from their website, www.luggageloss.co.uk. LLA will be in touch with you, as soon as they’ve reviewed your claim. Please quote our Customer Relations reference in the absence of an airport report. The address you need to send your correspondence, together with any receipts you have for the damaged items is:- Luggage Loss Adjusters (LLA), 2-4 College Road, Ardingly, Haywards Heath, West Sussex RH17 6TT. United Kingdom. Tel: 00 44 (0) 891122 (Mon-Fri 9-5pm) Fax: 00 44 (0) 891110 [email protected] Unfortunately, we are unable to accept responsibility for consequential losses, i.e. late car hire fees. We would therefore recommend that any such claim be made through your personal travel insurance provider, who should be able to assist in the event of a flight disruption. Please feel free to make use of our correspondence as support in this regard. On behalf of bmi, I would like to extend to you our very sincere apologies for the inconvenience and annoyance caused on this occasion. I do very much hope that we might have the chance to redeem ourselves soon. Yours sincerely Customer Relations Executive

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“They are scam”

★☆☆☆☆

written by on 21/08/2011

This is a complaint in regards to our family tickets. I bought four round-trip tickets for my family and I to emigrate from Tehran, Iran to Toronto, Canada. The tickets were issued on May 12, 2010 with one year validity. We chose a return date of September 25, 2010 to Tehran for our tickets. However, when we arrived to Canada, we decided to change our return date to March 21, 2011 to visit our family back home in Tehran since that date would have been our Persian new year. I called BMI on September 08, 2010 to change the date of our return tickets to March 21, 2011. However, the representative who I talked to told me that there were not any flights with seats left for that day. He, however, told me that there were open seats for March 16, 2011 flight at 11:55pm. I asked the representative to hold on for a second, so I could consult my wife who was right there beside me waiting. My wife checked the calendar and told me that March 16, 2011 flight at 11:55pm was a good date and worked for our family. So I confirmed with BMI representative that I wanted March 16, 2011 date as the return for our tickets. He told me that it was fine. Thinking that our tickets were confirmed for March 16, 2011 flight at 11:55pm, I hung up the phone. On March 1, 2011, my wife called BMI for re-confirmation. However, when she called, to our surprise she was told that the date on the ticket from September 25, 2010 had not been changed to any other date. She was also told that the ticket had become a “no show.” Since we are new immigrants to Canada, and although we confirmed our tickets for March 16, 2011 way back in September of 2010, I asked my brother who has lived in the United States of America for a long time to call BMI on our behalf. He called, and again he was told that our tickets had become a “no show,” and that we did not confirm our tickets for March 16, 2011. I confirmed our tickets for March 16, 2011 with my wife being right there beside me. I paid $4000 for these four tickets. I sent them several e_mail but they didn't answer me.they haven't any office and they didn't answer my call. if anyone know where I can complain them or if anyone can help me please send me an e-mail at [email protected] Thank you

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“Never use BMI!!!”

★☆☆☆☆

written by on 21/07/2011

They have wrong information on their website, do NOT believe what it says. Because when you call later to their customer service and repeat the terms and conditions from their website, they will say "No, it is not what our website says". Also, i talked to someone from their costomer relations department and he told me one thing, but what I called next day to follow up and repeated his words, he straightly denied his own words! They also told me that the terms and conditions of refund will not apply to my ticket because I bought it for quite a low price but had I bought it for a much higher price, they would apply. Don't terms and conditions usually apply to all tickets? Their website does not say anything about what prices the terms and conditions apply to and what prices they don't.

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“Refused to refund me for my 08 July 2011 flight, and...”

★☆☆☆☆

written by on 11/05/2011

Refused to refund me for my 08 July 2011 flight, and forces me to travel to a troubled part of the world, Syria, where 9000 people gone missing, some on arrival to the airport. This is all against the advice of William Hague and the Foreign Commonwealth Office

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“the cheapest flights to my country..but services are...”

★★☆☆☆

written by Rido on 10/05/2011

the cheapest flights to my country..but services are not much good. and they keep changing the schedules..

food,,,, am vegetarian and booked veg meal ,... they brought me chicken because they dont have veg meals.

customer services didnt reply to my complain for more than 3 weeks

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“Appalling customer service! we booked flights with bmi...”

★☆☆☆☆

written by on 08/04/2011

Appalling customer service! we booked flights with bmi in august 2010. the flight was from manchester to heathrow then change to virgin for a flight to boston. all flights were booked through bmi. in Feb 2011 we were checking all the details of our flights through the manage your booking system and noticed there had been a change to our return connecting flight - it was now leaving 45mins BEFORE we arrived at heathrow (we did not even receive an email informing us of this). After speaking to a completely inept person at some far away call centre who wanted to put us on a flight 12 hours after our original one, i eventually spoke to someone who gave me the number of customer service. 4 days later we had a flight booked with ba by them for our return. All seemed well until the day before we were due to travel and i received an email AND phonecall telling me my flights had changed. I called and was told that my return connection had changed again this time to the day after we arrived in heathrow but that they would change it back again!!??!! then a week into my holiday i receive another email that my flight has changed but with no details on the email about the change, meaning i had to phone to find out there was no change at all. None of the people i have spoken to apart from the lady who changed the flight to a ba flight have been bothered in the slightest by the ineptitude of their company or the inconvenience they have caused. I will never book anything with BMI and strongly urge others to avoid them like the plague!!!

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“I was dreading flying with bmi having read these...”

★★★★★

written by Dr James Webster on 06/04/2011

I was dreading flying with bmi having read these reviews (tickets were purchased by the orgnaisation I was consulting for).

What a relief then that my experience seemed the polar opposite to most on this site, hence my review. I fly long-haul a lot with my business, and can only say bmi is right up there with the best, and a lot better than many. Staff were curteous and friendly, flights on time, food very good, seats comfortable and spacious (economy) - the only minor gripe would be entertainment (no choice), but it worked and I rarely watch the films anyway. In all a very positive experience and I'm genuinely looking forward to flying with them again.

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