The Post Office Phone Service Reviews

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Latest Reviews

★☆☆☆☆

“Disgusting”

Written on: 19/11/2017 by SUEKNIGHT (1 review written)

My Mother used this service and was in a nursing home. She sadly passed away on 18 August 2017 and I rang to cancel her contract on 22nd August. Spoke to a man who assured me the line would close within 24 hrs, and I also paid her outstanding bill. At the end of October ,when I had sorted Mum's finances, I rang to check there was nothing outstanding, and was told there was no notification of my Mum's account being closed and the line was still open, but also that she would check the recorded… Read Full Review

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★☆☆☆☆

“Could not care less about customer service.”

Written on: 09/09/2017

I phoned to check about services for my very elderly mother. Despite being on the Telephone Preference Service, she's constantly getting nuisance calls, some quite abusive, some silent and menacing. She struggles to answer the phone and is upset by them. The Post Office were only interested in selling her 2 more packages increasing her monthly bill by about £8 and would not budge on price, a lot to her. B.T and Talk Talk provide a good level of "nuisance protection" for nothing… Read Full Review

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★☆☆☆☆

“Hopeless!”

Written on: 31/03/2017 by Purnell929 (1 review written)

Started off fine, ordered online no problems. Problems started when my phone line developed a fault. Their 'customer service' is non existent. They checked my line and said that there was a fault with the network and that the fault would be rectified within 3 working days. Five working days passed and still no line. Phoned them up and unbelievably they were trying to call me on the faulty line!!! The phone doesn't ring it's faulty! Said to them why were they trying to contact me on a… Read Full Review

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★☆☆☆☆

“Bad Customer Service”

Written on: 17/02/2017 by xuHolland466 (1 review written)

Today is just another problem with the Post Office. Months ago we were having problems with our phone line and the repair person came out to fix it. The repair lasted only a few days before we had to phone them again. This was on the weekend. We were told they do not do repairs on weekends. So we thought, OK we'll just have to wait a few days. Early Sunday morning the doorbell went and it was the repairman! He said they normally don't come up on weekends but he was in the neighbour hood and… Read Full Review

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★☆☆☆☆

“disgraceful postoffice”

Written on: 04/02/2017 by Piperu415 (1 review written)

appalling, shocking treatment of clients. I have never been treated so harshly. I have a fault with my phone line yet I came off the phone after speaking to them animals like I was at fault. they were not at all helpful in any way what so ever,so rude. Iam so dishearted with the lack of respect, these people where… Read Full Review

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★☆☆☆☆

“Attitude & Rubbish Customer Service”

Written on: 27/01/2017 by lindagibbs (1 review written)

post office phone company :-( totally annoyed with them. elderly ill aunts phone has got a fault, I rang them from my mobile while with her on Saturday to report it, I rang them Tuesday to ask what the status was, they said they had found the fault and were arranging for it to be fixed. PM Phone man arrives at aunts house, does his checks, says its in the road, does more tests and goes back and tells her its in the underground cabling and they need to dig up the road.6- 8 weeks for them to sort… Read Full Review

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★☆☆☆☆

“Absolutely dreadful ”

Written on: 02/12/2016 by Unhappywithpostofficetelephone (1 review written)

Trying to solve an issue for my 83 year old mother who lives on her own and now thanks to post office telephone has no way of communicating with anyone. This is the third time I have been kept waiting on the phone for over an hour. The phone has now been off for over a week. All they say is that open reach have fixed the fault on the line . Let me tell you no they haven't. No apology of offer to ring me back . Dreadful customer service I am appalled. My advice to other customers move to another… Read Full Review

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★★☆☆☆

“Not interested in calls to customers”

Written on: 04/11/2016 by Eliza888 (1 review written)

I was recently called by a guy who said he was from PO Phone Services and wanted to ask me questions about my a/c. I told him I didn't know who he was and i wasn't going to answer any questions. He then directed me to the Post office Customer Services Dept (0345 number) and said he would leave a note on my a/c about why he called. I did ring through to Customer Services and they said they had no knowledge of this and there was nothing on my a/c. I told them that this must have been a… Read Full Review

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★☆☆☆☆

“Post Office uncaring towards Cancer Patient”

Written on: 01/11/2016

Absolute disgrace..!! Phoned up to cancel my mum’s account after she had been in hospital for 5 months following a brain cancer operation. Supervisor I spoke to wouldn’t make any changes to the £37 a month account (that hasn’t been used for 5 months) until he spoke to a cancer doctor at the hospital… Read Full Review

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★☆☆☆☆

“Awful Customer Service & Technical Team”

Written on: 07/07/2016 by Lilacs (2 reviews written)

I have been with Post Office Home Phones since the beginning, over the last 4 months I have had problems with my phone which affected my broadband.Could not use the phone because of the crackling noises, broadband kept dropping out. Rang the techies who told me to go through a series of procedures which I did several times, one of these was to get on my hands & Knees & unscrew the box to plug another phone in. Well being 71 this was difficult but managed it. I was advised to put new filters on… Read Full Review

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★☆☆☆☆

“useless bullies”

Written on: 05/07/2016 by Kaydencev280 (1 review written)

Today is the 5th of July but I have been pestered by them on my mobile as apparently my bill is overdue. My next bill is to be paid on the 13th of July, in 8 days!!! They have been pestering me because I've decided to leave them as they left me in the lurch when I moved flat and I was left without a phone line for 2 weeks. I decided to switch because they wouldn't give me the same contract with the same service when I moved. I had to loose a lot of service for the same price. Although I told… Read Full Review

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★☆☆☆☆

“Post Office Telephone Terrible Company ”

Written on: 01/06/2016 by MarleyOliver (1 review written)

Date : 01.06.2016 Dear All, Ref: Post Office Telephone Terrible Company - Do Not Sign Up With Post Office : My Complaint With The Post Office As Been Going On From Start Of February 2016. They Are Responding To Me Via E-Mails. When You Call Their Numbers You Will Be Awaiting In A Long Queue Costing You Time And Money! This To-Date Is Still On-Going. I Have A Complaint Logged With Them And Ofcom Both Equally Incompetent With Addressing The Complaint Or Taking Ownership Of The Problems… Read Full Review

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★☆☆☆☆

“Unhelpful in the extreme”

Written on: 02/03/2016 by Delaney1972 (1 review written)

My mother died and I needed to get the line disconnected. Was told it would take 15 days - why. Bill arrived and was paid. A final bill arrived which should have been for 2 days but was for another month. Rang was told not to pay the bill and another one was in the post. No bill arrived - rang again. Told to pay the bill this time and that they would credit me with the overpayment. The credit has now arrived but they will not cash it at the post office without Grant of Probate - despite the… Read Full Review

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★☆☆☆☆

“appalling customer service”

Written on: 19/02/2016 by 493Timmons (1 review written)

complained about my bill when the price went up and I was billed an extra £15 which was not explained, no one at the post offic could explain it, then I wrote to their HQ in Stirling and no reply 3.5 weeks later, emailed and no reply though told would get a reply in 5 days, emailed again and told that i would get a reply in 5 days- nothing… Read Full Review

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★☆☆☆☆

“I have been a Post Office Home Phone and Broadband...”

Written on: 17/05/2015 by euMartinez241 (1 review written)

I have been a Post Office Home Phone and Broadband customer for 5 years - the broadband has been unbelievably slow but we put up with it because it was cheap. We recently lost all phone service so we called them - they said they'd send out an engineer (which they did) but neglected mention how much it would cost!!!! I was informed by the engineer that if they tried to charge me to complain. Sure enough on my next bill was a charge for £144!!!! When I raised the query they said I had been… Read Full Review

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★☆☆☆☆

“Spectacularly Unhelpful”

Written on: 30/03/2015 by Kyle328 (1 review written)

My mum is 90. She has a panic alarm system which is dependent on a working telephone line. Her line has been out of use for 5 days now. When I logged the fault I told them this, yet when I chased them again two days later they denied all knowledge. They also said that the engineers decide what to treat as priority! I get the distinct feeling they lie through their teeth. I have been assured today that fault would be fixed by midnight but I have serious doubts. If you're reading this with… Read Full Review

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Carer2's Comment

Written on: 21/04/2015

Attitude towards protecting their most vulnerable customers is an absolute disgrace. They certainly do not exhibit any decency, duty of care or interest in the safety and welfare of their most vulnerable customers. This company should look at its attitude and the quality of its 'customer care' team!

I have tried to deal with them today on behalf of an elderly relative who is 'poorly' (hospital speak) in hospital and all they would say is that they can't speak with me unless she phones them herself (is this how the Data Protection Act was meant to be used?) Awful customer service!

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★☆☆☆☆

“worse company ever”

Written on: 14/01/2015 by 132Garner (1 review written)

My Dad is 90 & looks after my Mother who has Dementia. She has fallen several times and a landline is essential. Twice last year the line was not working. Spent loads of time and money ringing customer services. We were told loads of lies as to when service would be restored. Second time they even charged them £144 because they came inside the house when the fault was found outside. If you think you will save money changing to them think twice service is abysmal and they treat the elderly… Read Full Review

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Lynus's Comment

Written on: 07/03/2015

I'm having the same trouble with my 88 year old mums phone even down to the £144 charge.Did you pay it or how did you get it quashed

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★☆☆☆☆

“Just don't bother”

Written on: 12/01/2015 by IsabellKent267 (1 review written)

My phone line has been dead for 9 days and I have rung the 'customer care' team everyday. No phone line means no internet ! They have never rung me back even though they say they will. They cannot tell me what is holding up the 'fix'. They cannot tell me when it may be resolved. I have spent a lot of time calling them via my mobile. I have to go to a friends house to use the internet. The call handlers appear only to be a human messaging system and they do not have knowledge of progress… Read Full Review

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★☆☆☆☆

“Liars, liars, liars”

Written on: 30/12/2014 by AnotherKris (1 review written)

I am amazed that one company can knowingly employ so many liars and not attempt to even retrain them. We stayed with them 21 days, 5 before cancelling and finding another supplier, additionally 4 of those days were without a telephone service. They then tried to charge us early cancellation fees, arguing that 'their' termination police differed from every other company in the UK. Whilst without service, and mu contacting them for progress reports, I was constantly promised, even on the 3rd… Read Full Review

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★☆☆☆☆

“THIS OUTFIT IS NOT FIT FOR PURPOSE TO SUPPLY ANYTHING”

Written on: 08/10/2014 by 180Pereira (1 review written)

DO NOT SIGN UP TO ANYTHING YOU WILL LIVE TO REGRET IT… Read Full Review

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Lynus's Comment

Written on: 01/11/2014

I so agree withbyou

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Drbiggles's Comment

Written on: 25/03/2015

What a good review: why use lots of words describing your misery with these xxxx's when one suitable noun will do.

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