William H Brown Estate Agents Reviews

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William H Brown Estate Agents
William H Brown Estate Agents
William H Brown Estate Agents
William H Brown Estate Agents
William H Brown Estate Agents

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Latest Reviews

★★★★☆

“William H Brown St Albans”

Written on: 14/10/2020 by HMBass (1 review written)

We tried to sell our house with William H Brown and would like to say how helpful they were through the whole process. Always available for a conversation and always professional and helpful. Although we have decided to withdraw our house from the market again they were very helpful and i have no doubt i will use them again in the future if we decide to move again. would definitely recommend to a friend or family member. Many thanks Guys… Read Full Review

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★☆☆☆☆

“NEVER AGAIN”

Written on: 29/01/2020 by Ralston418 (1 review written)

AVOID AT ALL COSTS!! This is so bad you probably won’t believe it. Never ever again will I consider using William H Brown!!!! Absolutely disgusted with the service and shocked how unprofessional the person was when it came to dealing with my complaint. 1. I was told by the salesman that the property would be sold through the Norwich branch, (I was particularly happy about this as it was explained to me that this branch had far more resources to sell at a higher price and much faster than… Read Full Review

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★★★★★

“Immensely helpful staff in Watton”

Written on: 28/01/2020 by berge.balian (1 review written)

Immensely helpful staff in Watton, Thetford.. I was selling a relative’s house that was over 5 hours’ drive from where I live. They visited the property, which was vacant, to turn on the heating when the weather was cold, helped me to find a reputable company to do some repairs and clear the house, and liaised with the solicitors directly when a I was unable to do so. I couldn’t recommend them more highly. They sold the house within 4 days, and found another buyer within 1 week when the… Read Full Review

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★☆☆☆☆

“Completely incompetent and unprofessional ”

Written on: 26/11/2019 by Cashl100 (1 review written)

The service received from William H Brown agents unprofessional and total lack of communication, appalling service . PLEASE NOTE THE ONLINE EXTRA PRO PLUS MARKETING PACKAGE IS A ABSOLUTE WASTE OF £300 pounds and is non- refundable unless you sell your property through them and use Sequence Home Conveyancing to complete the sale of your property through them . We had 5 viewings of which 3 I had to do the viewing through there lack of bad organisation and no staff available ! I paid for a… Read Full Review

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★☆☆☆☆

“William H Brown Estate Agents. In my case, stating...”

Written on: 05/09/2019 by 414McCollum (1 review written)

William H Brown Estate Agents. In my case, stating that there is a phone line in the building you are about to rent and when you move in you discover that there are no phone cables at al............. you make your own conclusions. A place that leaves you with a blocked fire exit for over a month. Maybeeeee they will fix it after the visit of a Fire Officer. A place that recommends you to leave your rubbish rotten in a room in the building corridors for over a week, and that charges you if… Read Full Review

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★★★★★

“William H Brown Agency, Bank Plain, Norwich”

Written on: 11/08/2019 by Newreviewer2019 (1 review written)

The resident wizard at the Norwich branch of the William H Brown estate agency (Bank Plain) is undoubtedly Selene Foster. I recently purchased a house from the agency’s listings and she was exceptionally skilled in working as a liaison between the seller, the various solicitors and myself to resolve any problems. At one point there was a possibility that the transaction might fall through but, thanks to Selene and her colleagues, disaster was averted. I am now moved into the property and… Read Full Review

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★☆☆☆☆

“poorly trained, lazy and un-interested!!...”

Written on: 17/07/2019 by Alexish230 (1 review written)

Terrible.. William H browns lettings and property management arm is useless. for starters their fees are high,they try to charge for an inventory that is exactly the same as the previous one.. but with even more mistakes in it!... They are not aware of what their contractors are doing and when it comes to actually earning their cut and evicting someone, they are slow,ill informed and un-interested. The young girl in charge of lets at my local branch didnt have a clue!!!.. was slow to react and… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“Ignorant Arragant Offensive and unable to Spell ”

Written on: 10/01/2019 by Steinerkrupp (1 review written)

Cash offer with no chain totally ignored, arrogant attitude, offensive and unable to spell correctly. Why does w h brown employ kids just out of nappies and expect them to behave like adults. Rushden office avoid like the plague… Read Full Review

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★☆☆☆☆

“No communication ”

Written on: 29/09/2018 by Sergio177 (1 review written)

I placed my house for sale with William H Brown Norwich - and wished I had not. Open house to launch the sale a student arrived from the company and was not briefed, nor interested (I offered to show him around) and certainly not an asset to selling the house. No feedback whatsoever about the viewings on Open House at all - ever. After a couple of days of not hearing from them after the event I thought I'll wait and see how long it takes them. It never happened. Likewise no acknowledgment of… Read Full Review

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★☆☆☆☆

“Bad letting agent”

Written on: 11/09/2018 by Lesly38 (1 review written)

I moved in the property I'm curently still here been in here nearly six months when I got the keys for this property it wasn't the best but I thought I'd make the best of it but when I got the keys I complained about the carpets a dog had messed alovery them when I put fire on ithe stunk I had to pay a professional carpet cleaner I got receipts but they would help me left me and my son to live in a place that wasn't livable then couple months later I kept getting letters for the landlord and I… Read Full Review

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★☆☆☆☆

“Disgraceful service ”

Written on: 11/08/2018 by alichiakwapisz (1 review written)

Left my house sale stagnant for 4 weeks, no feedback, no updates. Lied to me and said all was fine when I called up despite there being clear issues financially hence why nothing had progressed. Within 4 weeks of it being sold I was still being told all was fine, sold sign was up, there was no memorandum of sale despite chasing it twice, there was no contact with my solicitor at all. Then after I went in and had to demand to know what was happening I got told that they didn't know and the Sales… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“'Youngsters with attitude'”

Written on: 06/03/2018

Myself and my wife experienced complacency, arrogance and a 'couldn't care attitude' when we recently used William H Brown one of the young girls in their Lowestoft branch had very poor people skills and seemed more interested in her nails and her hair than helping any potential customers .....very poor overall , a real let down & suffice to say they will not be getting any of our money ....it's a shame because one of their mortgage advisors in the Great Yarmouth branch was really nice and… Read Full Review

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★☆☆☆☆

“Lied to us”

Written on: 22/02/2018 by AllissonBroussard (1 review written)

We decided we no longer wished to sell our home with W H Brown and was told over the phone we would receive a full refund, since we cancelled a couple days after signing up (within the 14 day cancellation period) and was told since we had received no services we would get a full refund. 1 week later received an email saying they had changed their mind and we would get nothing. Over priced and under value properties. … Read Full Review

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★☆☆☆☆

“Once hooked the service is rubbish”

Written on: 09/12/2017 by Dunnum281 (1 review written)

The service we received has been utterly appalling over a sale of a property in Watton. The contact with WHB has been dealt with in a way that it makes you wonder who is paying who for a service? Indeed, myself has had to make several calls regarding the sale culminating in a formal complaint been made to their HQ. We have been given the runaround with false information regarding an Exchange of Contract date, bad communications, staff not in the office or no one to cover and a rubbish advert… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“Avoid if possible”

Written on: 07/12/2017 by Keely1234 (1 review written)

I would avoid using these Estate Agents. Mortgage Advisor recommended expensive Solicitors who were amazingly slow, I guess the commission for the advisor must have been worth the bad reputation. He provided incorrect advise and was very unprofessional including laughing at my query that there may be a rat problem in the property which turned out to be an infestation and expensive to fix. She was very helpful and assisted my queries very quickly and seemed out of place in this very… Read Full Review

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★☆☆☆☆

“Only interested in the money not the client”

Written on: 12/11/2017 by spam27 (1 review written)

Where do I begin - the only good experience we had with Wiliiam H Brown was the day we had the valuation done excellent and polite guy who said he would be with us all the way through. We never saw him again. H house sold quickly In all we only had 4 viewings in 4 weeks one of which we had to do ourselves as the agent turned up at 2.20 instead of 1.30, although in hindsight we think was in our favour as it was the couple who purchased our property. The agent took over for the last 10 minutes… Read Full Review

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★☆☆☆☆

“Shocking!”

Written on: 20/10/2017 by SpencerHolder171 (1 review written)

Well what can I say about William H Brown Norwich Branch! The lack on care and communication on there part is an absolute joke! On signing contracts it took 2 weeks before our property was advertised. This was after I chased them a number of times. The description on the site was all wrong and again took a few phone calls and emails to get things sorted. People came round who's own home wasn't even on the market so wouldn't of been in a position to move forward. I cancelled the contract, sent 2… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 16/10/2017 by HMose (1 review written)

We would highly recommend you DO NOT use this branch of William H Brown. As first time buyers we expected to have been moved into the property we'd had an offer accepted on within about 3 months. However, 5 and a half months later we'd had very little (if any) communication from them regarding the vendor's intentions. We'd always have to chase them; asking if he was still keen to sell and every single time we would get the same response: "We've been in contact with the vendors and they're… Read Full Review

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★☆☆☆☆

“DO NOT USE - Deceitful and awful customer service!”

Written on: 11/09/2017 by mj123456 (1 review written)

I wish I'd read some of these reviews before deciding to put my house on the market with William H Brown in Suffolk. Very pleased with the first few weeks when we received two very good offers, however after that the communication rapidly went downhill. Never heard a word unless I did the chasing for an update. I needed the house sale to go through quickly due to personal circumstances and was promised a completion date within two months. Sadly, four months later I still don't even have an… Read Full Review

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★☆☆☆☆

“Take the money and run”

Written on: 04/07/2017 by Mckinley394 (1 review written)

My son bought an house through this estate agent and I wasn't there due to work commitments.when he told me his offer had been accepted I couldn't wait to get home to see it.To my shock the house was left with rubbish absolutely everywhere in every room the shower doesn't look like it can be salvaged the toilet had the water turned off to it because when I turned it on it leaked badly and the whole thing wants replacing as it's filthy and full of grime these area's were not on any of William H… Read Full Review

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