Connells Estate Agents Reviews

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Connells Estate Agents
Connells Estate Agents
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Connells Estate Agents

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Latest Reviews

★☆☆☆☆

“They did next to nothing!”

Written on: 21/01/2020 by Mr.DJP (1 review written)

I recently sold my house through Connells in Kingswood and did most of the work myself. They consistently failed to provide any feedback of viewings unless I went to their office. This was especially irritating, as I was also viewing other properties and being chased by other estate agents requesting my own feedback. Emails and phone calls were ignore. Even when they (eventually) sold it, I found myself having to liaise directly with the buyer to ensure the sell proceeded smoothly. A clear case… Read Full Review

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★☆☆☆☆

“22years nothing changed!”

Written on: 26/02/2019 by davidpatrick81 (1 review written)

Myself and my wife had a VERY VERY bad experience with connells just over 22years ago with the sale of our first home and tonight 22years on seems like nothing has changed! My daughter and son in-law went to view a property as first time buyers, booked a viewing on saturday for tuesday evening as that was the earliest available, they both had to leave work early and turned up on time. No answer at the property so we waited and 15mins later we rang the dudley branch only to be told sorry the… Read Full Review

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★★★★★

“Efficient and fast letting service!”

Written on: 11/02/2019 by Jm21111 (1 review written)

A big thank you to Connells for finding us tenants in just 1 week! Very good service and friendly staff from the Cannock branch, nothing too much trouble to help you. Would definitely recommend them. … Read Full Review

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★☆☆☆☆

“Avoid !!!!”

Written on: 29/01/2019 by Skylat310 (1 review written)

In the 30 years I have been buying, selling and renting property, I have never come across an estate agent as bad as Connells in Kingswood, Bristol. If you have a choice, avoid these guys at all costs. Issues have included: Failing to pass information between buyer and seller; Failing to reply to calls and emails (in fact they have never replied to any of my emails); Mortgage advice is free, but you need to join Thier "club" at £500 to get this - a complete waste of money in my opinion. If… Read Full Review

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★☆☆☆☆

“The worst lettings agent I've ever dealt with”

Written on: 02/11/2018 by Galloway18 (1 review written)

Despite paying Full Management fees, I ended up doing more work than the agents. They failed to fulfil the most basic obligations, like finding a tenant, cancelling end of tenancy service providers etc. I had to do it for them! They are incompetent, unprofessional and dishonest. The worst part was they never owned up to their mistakes or admitted their failings, instead they kept covering up for each other and making out that I was in the wrong. Stay well away from them, they will extract… Read Full Review

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★☆☆☆☆

“Terrible Service”

Written on: 09/10/2018 by xgThomson82 (1 review written)

As far as letting agents go these people could be right up there with their terrible service and inexperienced staff. The simply have no clue about the level of service expect. They make you want to pull your hair out. You’re passed around with your queries. Feels like talking to a call centre. Would not recommend Connells as a letting agent… Read Full Review

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★☆☆☆☆

“Shocking service Connells Estate agents ”

Written on: 05/10/2018 by Angelinaf352 (1 review written)

Rented a property from Connells ended My tenancy agreement after 18 months didnt sign a new agreement to stay in the flat give one notice that I was leaving now they have said that must pay until the New tenant moves in change me arrears as well and have said that I will not get my depost back as well The property has now been re-let and a new tenant will taking up their tenancy on the 11th October meaning my rent liability will cease on the 10th October. We are unable to release the deposit… Read Full Review

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★☆☆☆☆

“Do you really want to sell your house?”

Written on: 16/07/2018 by Lockhartbp305 (1 review written)

If you are serious about selling your house, do not put it on with Connells. They will tie you into a 6 month contract and charge you for photographs. They will suggest an open house day usually a Saturday but unless you contact them on the Friday they will not let you know that they have not arranged as single person to view. On giving them a key for viewings to take place on two occasions they forgot to lock the back door. I have bought and sold many properties in my life and as yet for… Read Full Review

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★★★★★

“excellent”

Written on: 01/06/2018 by keithwattis (1 review written)

Connells weren't the first estate agent I visited about selling our house but they were the one that took notice & gave us the information we needed . From the time the person I dealt with visited to explain the process to us & start the sale , things ran smoothly from our side, constantly being updated & advised by the other person I dealt with. I can't thank the team at Cannock branch enough for making the whole process of selling so painless , 11 out of 10 , Would recommend them highly… Read Full Review

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★☆☆☆☆

“Paid our deposit to the landlord”

Written on: 19/05/2018 by Graham369 (1 review written)

Connells managed to return our deposit to the landlord by mistake. Now refusing to correct the mistake until the landlord returns the funds. So much for a secure scheme - suggest you use someone else as this lot are either dishonest or incompetent… Read Full Review

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★☆☆☆☆

“would give zero if possible”

Written on: 05/04/2018 by Camrynr418 (1 review written)

Appalling agents who claimed to not be able to put our offer forward until we had seen the in house mortgage broker. They tried to slate my provider and tell me that things would be much smoother using them while charging £600 fees for the pleasure. The failed to provide very important details about the property and after our property being on the market only 3 days were pushing us to get a bridging loan principle agreed after we had already told them we would get one weeks down the line if… Read Full Review

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★☆☆☆☆

“Not worth bothering with”

Written on: 24/03/2018

Birmingham City Centre branch total rubbish. They do not follow anything up with the tenant. They say they do but it is always vague "we sent an email" and they apparently never get answers back. This is with multiple tenants on multiple properties. I deal with other agents who are much better so why bother with Connels… Read Full Review

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★☆☆☆☆

“Shambles ”

Written on: 28/11/2017 by MEHMK41190 (1 review written)

Wouldn’t use Connells again if I was paid to absolutely discussed with there office in Dunstable had a lot of trouble with repairs in a rented property all the senior members of management are interested in is getting there money each month couldn’t give a rats backside about the tennant thought we was getting somewhere when a manager contacted us but only made things even worse. Paying rent on time each month to have no hot water for 3 month always promising will be fixed and never was… Read Full Review

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★☆☆☆☆

“Shame, Shame, Shame ”

Written on: 19/10/2017 by RobertIstrate (1 review written)

Very unlikely Connells, because off you're unprofessional staff a family all most going to live in the street... you'll see very soon what to do business like that means.I was going to rent an house with this terrible Estate agents anyway everything was nice until the day when I've paid them all the money 4400£. That was within a day before moving in the house. They give me a key for the front door to put my stuff inside within a day before my contract start. all was done on the 27.09.2017 on… Read Full Review

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★★★★☆

“Landlords tenancy agreement and tenant finder”

Written on: 16/10/2017

Contacted Connells in August because they were local and had an office in the town, about finding a tenant and setting up the Landlords tenancy agreement. Agent contacted us immediately came down and viewed the property indicating what she thought we would be able to get in rent. We had let the property previously but it needed some work before re letting. She gave us plenty of advise of what needed doing and what was okay.We stated what sort of tenant we wanted and the criteria. As we intended… Read Full Review

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★☆☆☆☆

“Unprofessional! Incompetent! Shocking! Abusive! ”

Written on: 03/08/2017 by Preston406 (1 review written)

Unprofessional! Incompetent! Abusive! Shocking! Beyond poor service! Don't rent your property out with them, you may never get it back! Gave my tenants a 12 month contract when I insisted on 6 months as I wanted to sell it! I couldn't get the tenants out! They put elderly tenants in property, it wasn't suitable for elderly people! The tenants moved in other people! Connells didn't seem bothered. Wouldn't give me my fees back! They didn't manage this property! Just threw someone in it and took… Read Full Review

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★☆☆☆☆

“Poor attitude, pressurised sales, non-reactive - Aylesbury”

Written on: 06/03/2017

Unfortunately, my experience was a case of Connells doing what they want rather than what their Customer wants. My partner initially spoke on the phone to a sales agent who had agreed terms should we wish to continue. He arranged someone else to visit my property for a valuation only. This other sales agent then valued the property and wanted to discuss terms. I had advised we had already done that, however a contract was still being filled in by him with his expectation for me to sign there… Read Full Review

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★☆☆☆☆

“treated like garbage ”

Written on: 18/02/2017

I was a customer of Connells for nearly 5 years as a tenant in one of their properties. It was bad service from day one. They lied to me about being allowed pets in the house by saying that it was fine and then changing their mind after I had signed. They refused to fix problems noticed in the inventory such as very dirty cupboards and a crack in the front window, but said should this get any worse I would be charged. The house was in an awful state when i moved in but at the time i had just… Read Full Review

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★☆☆☆☆

“From start to end terrible experience ”

Written on: 04/02/2017 by Aktheblue (1 review written)

Unfortunately brought and sold thought them ......customer service and care near on non existent. Professionalism disgraceful example of this would be the girl we were dealing with took a dislike to me down to the fact I was honest with her on the job they were doing , I would call the branch (Amesbury) to talk to her and is she was out they said she would call me back . Instead she would call my wife just so she didn't have to talk to me. And as for their commission they tell you you house is… Read Full Review

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★☆☆☆☆

“No integrity”

Written on: 04/02/2017 by Jaquelinen64 (1 review written)

My offer was accepted on the Monday and on the Friday, after I had engaged solicitors etc was informed somebody had offered more. Obviously the new client was told that an offer had been made nevertheless an upped offer was accepted and offered to the seller who then accepted the new offer. I would like to add the week previous I had enquiried about a house through a different agent, similarly a house had just been taken off the market as the vendor had accepted an offer. Some agents work with… Read Full Review

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