Connells Estate Agents Reviews

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Latest Reviews

★☆☆☆☆

“Shame, Shame, Shame ”

Written on: 19/10/2017 by RobertIstrate (1 review written)

Very unlikely Connells, because off you're unprofessional staff a family all most going to live in the street... you'll see very soon what to do business like that means.I was going to rent an house with this terrible Estate agents anyway everything was nice until the day when I've paid them all the money 4400£. That was within a day before moving in the house. They give me a key for the front door to put my stuff inside within a day before my contract start. all was done on the 27.09.2017 on… Read Full Review

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★★★★☆

“Landlords tenancy agreement and tenant finder”

Written on: 16/10/2017

Contacted Connells in August because they were local and had an office in the town, about finding a tenant and setting up the Landlords tenancy agreement. Agent contacted us immediately came down and viewed the property indicating what she thought we would be able to get in rent. We had let the property previously but it needed some work before re letting. She gave us plenty of advise of what needed doing and what was okay.We stated what sort of tenant we wanted and the criteria. As we intended… Read Full Review

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★☆☆☆☆

“Unprofessional! Incompetent! Shocking! Abusive! ”

Written on: 03/08/2017 by Preston406 (1 review written)

Unprofessional! Incompetent! Abusive! Shocking! Beyond poor service! Don't rent your property out with them, you may never get it back! Gave my tenants a 12 month contract when I insisted on 6 months as I wanted to sell it! I couldn't get the tenants out! They put elderly tenants in property, it wasn't suitable for elderly people! The tenants moved in other people! Connells didn't seem bothered. Wouldn't give me my fees back! They didn't manage this property! Just threw someone in it and took… Read Full Review

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★☆☆☆☆

“Poor attitude, pressurised sales, non-reactive - Aylesbury”

Written on: 06/03/2017

Unfortunately, my experience was a case of Connells doing what they want rather than what their Customer wants. My partner initially spoke on the phone to a sales agent who had agreed terms should we wish to continue. He arranged someone else to visit my property for a valuation only. This other sales agent then valued the property and wanted to discuss terms. I had advised we had already done that, however a contract was still being filled in by him with his expectation for me to sign there… Read Full Review

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★☆☆☆☆

“treated like garbage ”

Written on: 18/02/2017

I was a customer of Connells for nearly 5 years as a tenant in one of their properties. It was bad service from day one. They lied to me about being allowed pets in the house by saying that it was fine and then changing their mind after I had signed. They refused to fix problems noticed in the inventory such as very dirty cupboards and a crack in the front window, but said should this get any worse I would be charged. The house was in an awful state when i moved in but at the time i had just… Read Full Review

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★☆☆☆☆

“From start to end terrible experience ”

Written on: 04/02/2017 by Aktheblue (1 review written)

Unfortunately brought and sold thought them ......customer service and care near on non existent. Professionalism disgraceful example of this would be the girl we were dealing with took a dislike to me down to the fact I was honest with her on the job they were doing , I would call the branch (Amesbury) to talk to her and is she was out they said she would call me back . Instead she would call my wife just so she didn't have to talk to me. And as for their commission they tell you you house is… Read Full Review

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★☆☆☆☆

“No integrity”

Written on: 04/02/2017 by Jaquelinen64 (1 review written)

My offer was accepted on the Monday and on the Friday, after I had engaged solicitors etc was informed somebody had offered more. Obviously the new client was told that an offer had been made nevertheless an upped offer was accepted and offered to the seller who then accepted the new offer. I would like to add the week previous I had enquiried about a house through a different agent, similarly a house had just been taken off the market as the vendor had accepted an offer. Some agents work with… Read Full Review

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★☆☆☆☆

“DO NOT GO NEAR!”

Written on: 27/01/2017 by SteveCarr1 (1 review written)

Avoid! We were seriously left out of pocket by Connells in Dunstable. The situation was that we had found a new home through Connells in Dunstable, but still had to find a buyer for our property. We received in writing that our offer had been accepted, but we also agreed that it was only fair that the property could remain on the open market whilst we found a buyer and they would keep us informed of any interest in the property Over a period of six weeks, we kept Connells updated on the… Read Full Review

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★☆☆☆☆

“Bullies!”

Written on: 04/01/2017 by annflo (1 review written)

Have had nothing but problems and stress with them. The flat was available a good 2 weeks after we were told it would be, we received 1 set of keys (we are 2 people - which has never happened, I've always been given on set of keys for each tenants with other agencies), not given a mail box key so took a couple of weeks for Connells to have a new mail box lock changed (and for us to get into our mailbox to retrieve the 2nd set of keys we had to order by post), took them about 4 months to… Read Full Review

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★☆☆☆☆

“Disgusting Services”

Written on: 28/11/2016 by Toddington (1 review written)

I moved into property in April 2015, the property was dirty when I moved in remedial work was promised to be carried out on a couple of areas, I have continued to call the local office Luton, but no joy i am now calling the maintenance office based in Leighton Buzzard yet again they promise to look into my query and call me back, it is now November 2016. Two weeks days ago i spoke to someone that actually showed a bit more compassion and typed and sent off my query to a maintenance company to… Read Full Review

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★☆☆☆☆

“As pleasant as kidney stones”

Written on: 21/10/2016 by dmHarrington1961 (1 review written)

If I’d have to choose between dealing with Connells again, or cutting my own eye out, I’d politely ask for a spoon. Despite making it clear at the start that I definitely have to move until the end of August, the agent lied about the availability of the property right till the end of deadline when the apartment renovation still was not finished. Then, she tried to deny ever making any promises until the moment when I started reciting back her own email where she clearly stated the… Read Full Review

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★★★★★

“Superb local agent ”

Written on: 14/09/2016 by LeonelGeorge (1 review written)

I must say really good helpful team. I have some new homes to sell in Dunstable, so I decided to go into each estate agency office to get some good local advice. Most of the sales guys did not even acknowledge me how they are going to sell houses I don't know? This agent took time to discuss the local market and increases and how properties are increasing in value so quickly. Local infrastructure such as Amazon coming into the town and offering more work. He spoke about reasons to invest in… Read Full Review

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★☆☆☆☆

“Never ever rent with this agency”

Written on: 14/09/2016 by CamronMeier286 (1 review written)

Horrible people who think they can make you feel small. Thank God I found out in time what a bunch of disonest and liars they are before I rented with them. Please don't get yourself into business with them… Read Full Review

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★☆☆☆☆

“Kicked out”

Written on: 07/09/2016 by Angrymom1 (1 review written)

Myself my partner and our three children have been kicked out of our house as the landlord thought we was in 5 months worth of rent arrears when intact the account department didn't give our rent payments to the landlord until the begining of August we are now homeless I'm am very angry and frustrated as we trusted them to give the payments to the landlord we wil be contacting all the relevant people to sort this out as what we have gone through the past few months I wouldn't wish my worse… Read Full Review

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★☆☆☆☆

“Absolutely diabolical bunch of liars”

Written on: 17/08/2016 by Rileyp1953 (1 review written)

Now evicted because Connells didn't pass on the deposit and upfront rent payment to my land lord. Every time i ring they hang up and they do the same with my landlord. 4 weeks and my landlord has had enough and Taking this further to the ombudsman and to local papers… Read Full Review

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★☆☆☆☆

“Unprofessional, lazy and borderline deceitful estate...”

Written on: 03/08/2016 by amwallace8 (2 reviews written)

An experience that has done nothing to endear us to estate agents. Right from the start when their representative was 45 minutes late arriving for the appointment, through to not informing me that the sale had collapsed, it was a soul destroying experience. Between them and their preferred solicitor (but more of them later), they managed to collapse a transaction involving a vacant property with no chain at either end, and took nine months to do it. A very high turnover of staff with seemingly… Read Full Review

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Cotswoldjohnb's Response to amwallace8's Review

Written on: 12/08/2016

I wish I had seen this before I instructed them. Awful in all respects. Underhand, deceitful and disinterested as soon as they have your instructions. Would NEVER deal with them again. They don't even have the courtesy to reply to complaints.

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Amwallace8's reply to Cotswoldjohnb's Comment

Written on: 15/08/2016

I strongly advise taking up your complaint with them via their complaints procedure. It's the only way to get them to take any notice at all. They will go on giving appalling service unless people act to stop them.

We've been dealing with someone at the Connells head office called Louis Court, Compliance Controller. Our official complaint is with them now and they have 28 days (unbelievable, but true) to respond. I fully expect to be going to the next stage.

I'll also continue to draw as much attention as possible to how shoddy they are through reviews and Twitter. Maybe some negative publicity will finally make them wake up.

Good luck!

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★☆☆☆☆

“Can you be anymore rude and patronising?”

Written on: 30/07/2016 by Thaddeus288 (1 review written)

My friend and I were looking to rent a property with Connells. We found an amazing flat which we both fell in love with. Oh how I wish I hadn't agreed to anything!! The letting agent was nice enough at the beginning but as soon as we had agreed to having the flat it all went downhill. There was no communication between them and us, they failed to tell us about deadlines on our references and tenancy's. We had to keep ringing them to find out what the next step was, the women in the office are… Read Full Review

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★☆☆☆☆

“Do not agree to meet their mortgage advisors!”

Written on: 26/05/2016 by tryingtobuy (1 review written)

Completely taken in by their mortgage advisor. This is my first time buying a property and I was very nervous about it, and I'm afraid to say they saw me coming. Went in to meet the agent, didn't even realize I was meeting a mortgage advisor! Lured in with promises of a better rate than my bank, friendly first meeting. Turned out I wasn't eligible for that mortgage, second meeting got the hard more aggressive sell and I'm ashamed to say that he succeeded in rattling my nerves and I had signed… Read Full Review

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★☆☆☆☆

“Very poor communication”

Written on: 10/05/2016 by Elle100 (1 review written)

When renting, extortionate charges do not equate to good service. They are very quick to take your money and almost imposible to get any over payment back from!… Read Full Review

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★☆☆☆☆

“Give us your money”

Written on: 22/04/2016 by DejaCollier62 (1 review written)

First the good part - they introduced my buyer. Thereafter it was pretty much downhill all the way. Poor communication, mistakes on property details. The deal was concluded due to a good relationship between my buyer and myself, had we relied on Connells it may not have happened. Despite their lousy service they made aggressive calls, sent aggressive emails and letters while I awaited a response to my complaint(s).They are interested only in getting the payout and are prepared to pull strokes… Read Full Review

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