Megabus Reviews - www.megabus.com

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Mega Bus the low cost intercity travel www.megabus.com
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Latest Reviews

★☆☆☆☆

“very basic service”

Written on: 14/08/2017 by Trippa1977 (1 review written)

I recently took the megabus on a new route from Devon. The service is very basic, the actual vehicles seem noisy. The drivers try to be too jokey; it's not meant to be a coach tour but an express service. The vehicle was basically pretty uncomfortable with seats very close together. Changing drivers at Bristol en route causes a great deal of delay and there are no real stopping points except in a side street. Megabus is clearly trying to compete with National Express and you like a rough ride… Read Full Review

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★☆☆☆☆

“Traumatic unsafe experience ”

Written on: 06/08/2017 by BLACK_FEMINIST (1 review written)

I was a passenger on the mega bus on August 4th 2017. There was an 3 hour delay. Apparently there was a sociopathic nymphomaniac who had been masturbating upstairs. This rationally caused a female passenger to be threatened. She informed the mega bus driver. The bus driver was suppose to escort the person who was masturbating since it was the person who was the cause of the disturbance. However we waited a few minutes for the police to come. But no one ever came to escort or arrest the… Read Full Review

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★☆☆☆☆

“Horrible Customer Service ”

Written on: 29/06/2017 by MarylouM (1 review written)

I purchased two tickets on Megabus to get my daughters out of Orlando during a hurricane. The buses were cancelled and I was refused a refund or credit. Against my wishes my daughters again used Mega Bus to travel to Orlando because it was cheaper. A young boy and his father, who did not speak English, were treated so rudely. The driver asked the boy how old he was and when he couldn't respond he motioned for him to get out of line. After all the passengers were on he was just going to leave… Read Full Review

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★☆☆☆☆

“misdirection and misschedule”

Written on: 24/05/2017 by silver4212 (1 review written)

The bus leaving NYC left 8 minutes early, with no concern for later arriving passengers. I asked the driver when I got off in New Brunswick where to get the returning bus and was told it was the same place as the drop off. On my return trip, no bus came. I asked the first driver who did stop and was told (1) the stop was diagonally across the street and (2) I had just missed the return bus. This was confirmed by a passenger. Rather than wait 2 hours for the next bus in the street with no… Read Full Review

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★★★★★

“Super driver”

Written on: 01/04/2017 by 1975Thompson (1 review written)

Yesterday we traveled to London from Cardiff the driver on our return from Victoria to Cardiff at 17.15 was excellent the driver was brilliant his information which he delivered to us all was fantastic very good humour will definitely travel with you again well done on excellent customer service and satisfaction… Read Full Review

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★☆☆☆☆

“Unacceptable ”

Written on: 21/02/2017 by Timekeeper24 (1 review written)

I boarded the service from Pembroke Dock to Cardiff Kingsway GQ. What could have been an efficient and pleasant journey was anything but. It immediately became apparent that the driver was being 'trained" and as such the service was incredibly late arriving in Cardiff. This nearly cost me an expensive connection to London and having had to run with an extremely heavy bag I became very nauseous and suffered a strained back. The driver and instructor were polite and professional, cannot fault… Read Full Review

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★☆☆☆☆

“Driver of megabus from Preston in January 2017 was...”

Written on: 09/02/2017 by Kayley1959 (1 review written)

I travelled with Megabus in the month of January 2017, a driver who took the bus from Preston was horrendous. The coach serial number was 54207 and the coach registration No. was SF62 CRZ. The driver that took over from Preston was very burly, arrogant, intimidating, and was very rude to passengers. It was freezing cold, passengers asked him to put the heating, he blatantantly said No, that he wouldnt do it, shouting at passengers, telling passengers to get off the coach if they dont like what… Read Full Review

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★★☆☆☆

“never lose your wallet”

Written on: 25/08/2016 by Londyn89 (1 review written)

I am battling with my Huntington's disease and my wallet accidentally fell out of my shorts on the bus trip leaving at Jun 26 at 10:25 from Knoxville to DC arriving on the 3rd at 7.pm.. Naturally some kept my wallet. I wish the person who kept my wallet and all your friends and relatives go straight to hell… Read Full Review

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★★★☆☆

“New York to Washington”

Written on: 18/08/2016

Booked for a day trip from NYC to Washington and back through the Megabus website in advance. Got a very good price (less than $25 per person after tax and fees) for premium seats around a table. The outward trip was excellent. We presented our reservations and boarded the bus, that took us quickly to our destination. The return journey was less straightforward and we arrived back in New York an hour later than expected. The delay was a combination of leaving Washington later than… Read Full Review

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★☆☆☆☆

“Worst possible service”

Written on: 15/08/2016

I'm waiting for my daughter to arrive from Glasgow. I'm in Perth...if she had walked from Glasgow she would have been here quicker. Her bus was scheduled to arrive here at 18.45. It's now 19.30 & it's not even left Glasgow!! Believe it or not but THE BUS HAS NO FUEL!!!! No information from staff, standing in the cold & rain...yes people...do NOT travel megabus, it's SO much quicker to walk!!… Read Full Review

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★★★★★

“Very good company”

Written on: 24/06/2016 by Elrick (1 review written)

I booked with this company to go from doncaster to london very cheap prices it cost me £23.70 . Bus driver and staff very friendly and helpfull . Will defo use this company again :)… Read Full Review

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★☆☆☆☆

“Reservations”

Written on: 16/06/2016 by fvMorales138 (1 review written)

I reserved a trip from Providence RI to New York City for two people early in the morning. I then reserved a trip from New York back to Providence. Megabus decided that I had reserved a trip for two people to take two seats each on the bus from Providence to New York and had no intention of returning. Their response to my attempts to resolve the obvious mistake. 1. You need to read our terms of sale 2. We got you, too bad, your money is lost, cough up if you want to get home. I will never… Read Full Review

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★☆☆☆☆

“worst service ever - need knew drivers”

Written on: 20/05/2016 by HezekiahOliver (1 review written)

Trip from New York to Boston Supposed to leave at 10:10 - left at 10:40 Supposed to arrive at 2:40 - arrived at 5:30 Worst experience ever: - the driver speeds and steps on the brake so strong, the whole bus trembles - the seats stink and are dirty - the floors are dirty - the bathroom has no water - the toilet is a hole with floating blue water, no where to flush, no desire to use it - the air conditioner has no power, there is barely air coming out of it - the air conditioner is placed over… Read Full Review

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★★★★☆

“Megabus seems to have improved”

Written on: 01/05/2016 by Yandelq119 (1 review written)

I took another trip on Megabus hesitantly. My previous trip had been a disaster. The bus broke down several time, my luggage was lost,etc. I had said I would never subject myself again but had decided to give it another try. I'm glad I did. My recent trip was much improved. It was enjoyable, comfortable and the driver was professional and polite. I'm not sure what has changed but keep up the good work because the customers can see a big difference. Thank you… Read Full Review

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★☆☆☆☆

“threatened during trip”

Written on: 28/04/2016 by Keshawn195 (1 review written)

Horrible experience today traveling from NYC to Philly. Wanted to work during trip and had the lights on. The tooth-sucking ghetto-whore sitting next to me decided that it was her right to turn off the lights because it interfered with watching of some dumb ass show on her phone. After she turned off the lights...I turned them back on...she turned them off and threatened me with her pepper spray. I went to complain but the driver was from her hood and refused to do anything… Read Full Review

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★☆☆☆☆

“Horrible experienced”

Written on: 24/04/2016 by Benjamima123 (1 review written)

Travelled on the megabus today from London Victoria to preston, before I start the review I know it Is a cheap service and you get what you pay for but the driver ended up in a racist attack on a passenger refused us to get of the bus after sitting on for 4 hours to have a stretch for two minutes would not inform us where in Bolton the bus was stopping and ended with a rant at a cyclist in Manchester I vacated the bus in Manchester after paying to Preston because the driving was vile would not… Read Full Review

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★☆☆☆☆

“horrible customer service”

Written on: 24/04/2016 by lala93 (1 review written)

Megabus was suppose to pick up in Princeton. They changed the pickup location did not notify the passengers or update their web page. we had to drive from Princeton to NY and the customer service rep said it wasn't their fault. I asked for a supervisor she said there are none, told me send an email and hung up on me. we will not be using their services again… Read Full Review

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★☆☆☆☆

“Customer Service Sucks and Service Terrible”

Written on: 13/04/2016

This is the first time my daughter and I have tried using the megabus as a method to go to New York. The bus kept breaking down, the driver did not communicate with the passengers, no air circulation on the bus, and customer service could not provide any details. The bus was scheduled to arrive in New York at 10:34. We were sitting in Baltimore at 9:30 am not making any progress during this trip. I called to have my monies refunded simply because I had to utilize another method of… Read Full Review

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★☆☆☆☆

“Ridiculous !!”

Written on: 24/03/2016 by Lada88 (1 review written)

From London to carmarthen (South wales) journey time appx 5hrs we did seven and a half without a stop!! Disgusted with the service. Will never use again, National express all the way!! No problems with them going to London, no messing about two stops maybe three maximum with a service break for basic human needs such as food and bathroom facilities. Whereas i have no idea Who the idiot that mapped out the route for megabus......all small backstreets and around the houses. Bus also broke down… Read Full Review

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★☆☆☆☆

“Ridiculous !!”

Written on: 24/03/2016 by Lada178 (1 review written)

From London to carmarthen (South wales) journey time appx 5hrs we did seven and a half without a stop!! Disgusted with the service. Will never use again, National express all the way!! No problems with them going to London, no messing about two stops maybe three maximum with a service break for basic human needs such as food and bathroom facilities. Whereas i have no idea Who the idiot that mapped out the route for megabus......all small backstreets and around the houses. Bus also broke down… Read Full Review

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