Western Union Money Transfer Reviews

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1.3 / 5
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Western Union Money Transfer

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★★☆☆☆

“Better communication needed”

Written on: 24/11/2016 by 412Fagan (1 review written)

The first lady I talked with was nice. Transferred me to someone who could assist with my payments. The second person I spoke with treated me like an idiot stating I was clicking the wrong button and kept telling me to look at the top of the page. After closer look at the screen, there were 3 buttons that stated exactly what she was saying (one at the top and two in the middle). I informed the person assisting me that there were 3 buttons and they continued to inform me I was incorrect and… Read Full Review

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★★☆☆☆

“What's the Point????”

Written on: 28/07/2015 by JimmyG2000 (1 review written)

Once again...for the third successive time I've had to traverse London to find a Western Union oultlet that works to receive money.. The Western Union sign is everywhere but 90% of the little shops and so called outlets don't work, technical problems, computer not working, unbelievable poor standards and service! WORDS OF ADVICE!! Shut down these little outlets, shops and take your badge off the displays..Your reputation is being destroyed .. Concentrate only on main solid and dependable… Read Full Review

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★★☆☆☆

“USD Exchange rate ”

Written on: 10/07/2015 by peConley423 (1 review written)

I send Money to the Philippines in USD and it gets exchanged for local currency, how is it or how is it calculated your getting less then the current rate Internationally. who sets the exchange rate I pay a fee in U.S. and in reality the receiver pays a fee also. are Western union's independently owned. just does not seem fair getting charged to send and for the receiver to get… Read Full Review

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★★☆☆☆

“nightmare to get a balance”

Written on: 24/02/2015 by 434Lloyd (1 review written)

I was urged to get a money transfer balance, I have 5 weeks in this deal till today I DONT HAVE NOTHING, is a truly nightmare, I called in Spanish and English, everyone told me that my problem is fixed but then call me to tell me that they need more information about me, ???, I don not what else to do with this company… Read Full Review

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★★☆☆☆

“I will never use Western Union again”

Written on: 08/06/2014 by Alexandra100 (1 review written)

It is too stressful and time consuming to use Western Union. They took too much personal information. Then, they put money on hold, without any notice or explanation. Then, I spent hours on phone trying to reach them and answer more very personal questions. Meanwhile, I got a call from a notorious scam number who impersonates Western Union Security. Somehow, he already knew about that transaction… Read Full Review

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★★☆☆☆

“" no data base of regular customer"”

Written on: 18/07/2013

Western Union, I am truly appreciated your "bilis padala" But your so POOR in your Data Base. I am a money sender since 2010 or way back 2008 pa since I'm in UAE until now it's 2013 na laging nag-e-encode ang mga Agent niyo sa Computer pag may ipapadala ako??? since 2010 pa ako nakapag-register sa Data System niyo dapat sa Name or WU number palang Trackable niyo na! Like in LBC nakaka-bilib sila dahil once ka lang magpadala sa kanila, next time na maka-pagpadala ka boom! ask lang nila Name mo… Read Full Review

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★★☆☆☆

“lost money i sent”

Written on: 21/04/2013

sent money to kenya using the new system mobile transaction but when the receiver went to cash the money was told the money has already been cashed.when i called customer service was transfered to costa rica .poor service it was a merry go round for seven days now. how can some one cash money sent to some one else??? thinking twice using the system after using it for 14 years … Read Full Review

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★★☆☆☆

“Generally Rude or not friendly operators”

Written on: 07/10/2012 by rizwasti (1 review written)

I have been using Western Union for may be 4 years sending money home every month. The only reason I stick to WU is it's convenient for my receiver to collect money from local Western Union place. I have spoken to hundreds of companies over the phone but Western Union is by far the rudest one. It is as if I have made a call to some third world police department and I'm getting interrogated! I have always had problems with them whenever I had changed address or phone number etc. They REALLY… Read Full Review

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★★☆☆☆

“Western Union Gets All Your Money”

Written on: 15/11/2011

I just started checkin out the Remithome.com because I am extremely tired of sending through Western Union. Though I like the fact that the receiver can get it in minutes, I think the transfer fee is ridiculously high and it changes all the time. I don't know where they base their fee increased but it seems like they base it from low tides and high tides. Then they offered a reward point system where you can have service fee reduction once you have accumulated the amount they set but you also… Read Full Review

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★★☆☆☆

“i like to know how can i get a confirmation mail from...”

Written on: 20/02/2011

i like to know how can i get a confirmation mail from your central office ?… Read Full Review

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★★☆☆☆

“I am beset by a bizarre problem with a money transfer...”

Written on: 13/08/2010

I am beset by a bizarre problem with a money transfer from Poland to me in the UK via an agent. Their online tracking system shows that the money is available for collection; their computer system cannot find any trace of the transaction. This is crazy! I have spoken to their UK customer services and they cannot explain how this can happen.
This is thje 3rd day of the problem. I have to await the Polish couple's reply after they have interrogated the agent they sent the money from.
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★★☆☆☆

“I have successfully sent money to Russia and Belarus....”

Written on: 23/02/2008 by letik (14 reviews written)

I have successfully sent money to Russia and Belarus. I went to an agent, filled in the form and paid cash. Everything proceeded smoothly. I haven't tried their web or telephone service. To avoid disappointment, get the form in advance and make sure you fill in all the details correctly. However it is expensive, because of 1) high charges, 2) poor exchange rates. A cheaper option is a bank transfer (SWIFT), but that is slower and requires more paperwork. Consider the alternatives before using… Read Full Review

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