Magnet Reviews - www.magnet.co.uk

★★★☆☆
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★☆☆☆☆

“Poor quality, dreadful customer service, suspicious...”

Written on: 21/10/2021 by G.Ougers (1 review written)

£11000 for a Magnet Trade Kitchen bought on my debit card. Items missing and damaged, units that didn’t fit because Magnet ‘measured incorrectly’. Bottom line they refused to deal with me hiding behind data protection laws stating they can only deal with the trade account holder who is the builder that left our house a mess. They are in cahoots… Read Full Review

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★☆☆☆☆

“Dreadful from start to finish”

Written on: 25/08/2021 by jas1988 (1 review written)

Dreadful customer service. Missing and damaged units. They then offered a compensation amount of 20% of the value of the replacement items. Not to mention I was missold the entire kitchen in the first place… Read Full Review

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★☆☆☆☆

“Horrible Staff & service”

Written on: 23/06/2021 by ysHogan134 (1 review written)

Magnet are absolute trash. Their trustpilot reviews are fake (very easy to do, TP are complicit in this behaviour). Their customer service is appalling. Kitchens are low quality vs the price (their new CEO probs just focussed on bottom line). The way they talk to customers and resolve (their own caused) issues is terrible. I've worked with multiple branches, all bad. Swansea and Bedford in particular = very bad… Read Full Review

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★☆☆☆☆

“Kitchen nightmare”

Written on: 16/05/2021 by Shyann224 (1 review written)

A year ago I was having my dream… A year ago I was having my dream kitchen installed total spend over 11.000 pounds I paid magnet for installation. Within weeks 5 cupboard doors had delaminated and compact laminate worktop blistered I had nova integra fitted.Nearly 9 months later after magnet refused to do anything to rectify, the ombudsman withheld my complaint of doors being replaced, it’s been extremely stressful, and upsetting and it’s certainly took the shine out of my dream kitchen… Read Full Review

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★☆☆☆☆

“I SINCERELY ADVISE YOU NOT TO USE MAGNET”

Written on: 05/01/2021 by NickRMC (1 review written)

From start to finish my experience was a shambles, I would never use Magnet again, nor recommend them. Kitchen design experience was OK, I had the basic layout I wanted, small kitchen and small budget so little room for creativity. I decided to try Magnet after seeing an offer online, I went to Magnet Trade, I couldn’t have the offer, but I could have 66% off trade prices (I’m not trade) this seemed like a fantastic offer on face value, however prices have been bumped up, so that they can… Read Full Review

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★☆☆☆☆

“New somerton kitchen Sept _ dec 2020 ”

Written on: 01/01/2021 by Moto8290 (1 review written)

Stay clear, Terrible customer service, absolutely shocking fitting ( Poole branches so called best fitter) No wall plugs had been used just 3inch screws driven straight into the walls. Extractor hood had actually slipped down the plasterboard wall within 24hrs of it being fitted. Kitchen wall units were also coming away from wall due to no plugs being used!! when we purchased the kitchen we paid for a weeks worth of fitting. The kitchen fitter brought along his mate a flooring fitter between… Read Full Review

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★☆☆☆☆

“COVID, LOCKDOWN and then MAGNET”

Written on: 27/11/2020 by nothingpersonal (1 review written)

I ordered a new kitchen for my elderly 80+ yr. old parents through one of the MAGNET authorized "contractors" who showed me all the Magnet brochures and and his five star platinum status with MAGNET and all that - he then insisted on full payment which I was suspicious of, but he maintained it was MAGNET policy. He then disappeared for four months, after we threatened legal action he came back - assembled a kitchen, in the wrong place and even put the sink 50 cm away from the electrical… Read Full Review

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★☆☆☆☆

“Terrible experience”

Written on: 20/10/2020 by MaxineAppiah (1 review written)

Terrible experience and would never recommend Magnet. From the start I started off with one designer then changed midway through. There was no handover so I had to explain the whole design again from scratch. Ended up with a poorly designed plan that didnt allow for height restrictions for the gas hob. If I hadn't mentioned it I would have set my cupboards alight. Had to change to an electric hob that I didnt want, pay an electrician to allow for this and compromise on cupboards/overall… Read Full Review

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★☆☆☆☆

“Very Disappointing”

Written on: 30/08/2020 by CTWilson (1 review written)

We purchased a new build house in April 2019, and were initially delighted at the fact it was a Magnet kitchen to be installed, as they are a very well known company and had a great reputation in the past. Upon moving into our house we discovered the cupboard doors did not fit properly. One in particular makes a very loud squeaking noise when you open/close it and doesn't "soft close" at all. In fact there are only 2 cupboards in the whole kitchen which do. Our kitchen sink leaks and the… Read Full Review

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★☆☆☆☆

“How standards have fallen”

Written on: 06/08/2020 by DavidPope (1 review written)

25 years ago, had a kitchen fitted by Magnet and it was a wonderful job. 12 months ago, I asked for another kitchen laid out like the original. That was my first mistake, the second was paying them the £15000+ before they started the work. The result was: - That the work surfaces were not the same as we thought we had ordered. The trim on the units in the utility room do not match the kitchen. The sink has had to be put in the wrong way around. Units are of a different size to the… Read Full Review

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★☆☆☆☆

“Do not buy from magnet!!”

Written on: 06/08/2020 by Laura44444445 (1 review written)

So disappointed! Had our kitchen replaced 5 years ago and we have had nothing but problems. All the doors have been replaced numerous times due to the vinyl covering bubbling at the tops and bottoms of most of the doors. Last time we went to collect the remaining few for replacement we were told our kitchen had been discontinued due to this very issue!!! Well now the replaced (for the 5th time) doors are also bubbling and peeling off. After spending a lot of money we have been fobbed off, bad… Read Full Review

Sparkbridge's Response to Laura44444445's Review

Written on: 16/09/2020

What model kitchen was this please?

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Laura44444445's reply to Sparkbridge's Comment

Written on: 16/09/2020

It is the Boston (a fake beech colour)

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Jsmith48's Response to Laura44444445's Review

Written on: 24/10/2020

This has happened to my white nova kitchen after 6mths now 18mths on still battling with magnet they have said its the way they are washed and too much steam in kitchen. Total joke ombudsman side with magnet.

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★☆☆☆☆

“poor quality and appaling fitting service at Kingston...”

Written on: 09/07/2020 by BronsonPotter195 (1 review written)

I had a new kitchen ordered last year and delivered to be installed in October 2019. It was part of a major building work on site that included a newly built kitchen area. We did order a Soho integra charcoal as we liked the design and was promoted by the Magnet designer as top end quality. We spent 16k for the kitchen and 2k for the fitting. We ended up with a kitchen of poor quality with poor quality installation. To date the issues, almost one year after have not been resolved and I have… Read Full Review

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★☆☆☆☆

“Poor...avoid if you want good customer service”

Written on: 27/04/2020

Coventry Magnet...as a returning customer I'm really disappointed by the service offered. All appeared good at the point of design (apart from the prices of electrical items constantly changing)...chose my own fitters to complete the install. Became apparent the measurements were wrong for both the utility and kitchen. Cupboards had to be cut smaller meaning less storage space, measurements for the sink were incorrect - eventually found one that would fit (tried 3!) missing panels...delivered… Read Full Review

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★☆☆☆☆

“Absolutely Ridiculous”

Written on: 05/02/2020 by Mauricio1983 (1 review written)

Magnet are just a joke. After ordering well in advance they managed to still deliver it 2 days late with missing pieces. They kept giving times when the kitchen should arrive and then pushing them back, telling me different reasons why it was not there then saying conversations I had with them never happened, etc. Now they have the nerve to say that there was no reason for me to stay in all day on the days where they kept providing me times they would and so will pay only £100 for the trouble… Read Full Review

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★☆☆☆☆

“Terrible after sales service - just don't care”

Written on: 12/09/2019 by kuRollins486 (1 review written)

The truth of the matter is, Magnet ask for all their trustpilot reviews immediately after sale, at which point everybody is happy. But it's only once your kitchen gets fitted that you realise just how terrible the products are, how bad your design is in reality and how little the staff care. Magnet the organisation is set up so you can basically only deal with the store your bought from, with very little discourse to raise it up the chain, and honestly the store does not care when you have an… Read Full Review

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★☆☆☆☆

“Do not trust their guarantee”

Written on: 10/06/2019 by MasonMcLaughlin462 (1 review written)

When yu are deciding on buying a kitchen they will be very proud of their guarantee. Do not trust them. If you subsequently have a fault they will do everything they can to avoid having to honour the guarnatee and you will get no after sale support. Nevr again Magnet… Read Full Review

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★☆☆☆☆

“Rude and uncaring”

Written on: 02/04/2019 by JSmithAAB (1 review written)

Magnet value their rude staff over customers. We went to magnet to think about getting a kitchen, initially they were great, positive and had a ‘can do’ attitude. They spent time with us at the initial meeting and went through everything. Time came to measure up by the fitter and communication was really poor. When the fitter came they were extremely negative about what we were having done and left us feeling we had paid for a kitchen which wouldn’t work and couldn’t be fitted. It… Read Full Review

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★☆☆☆☆

“The first and last time I will use Magnet”

Written on: 16/12/2018 by Freddy01 (1 review written)

Magnet was a pleasant company to work with initially. The kitchen designers were friendly and worked tirelessly to design our dream kitchen. Just before the finance had been finalised, I read the reviews on this website and voiced my concerns about the fitting and after-sales service. The kitchen designer acknowledged these dissatisfied customers, however, she said she has worked in the Glasgow Sauchiehall Street branch for 8 years and has never received a complaint. She also talked me through… Read Full Review

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★☆☆☆☆

“Disgraceful After-Care and Customer Service”

Written on: 26/08/2018 by thmonkey (1 review written)

8 months on and I still have a gaping hole in my kitchen thanks to your Sealand Chester Magnet Branch - won't get this sorted - I wonder if Magnet be so laid back when it comes time for us to pay for the kitchen in full...? Maybe I'll leave a big gap in the financing. Does anyone at Magnet Kitchens take accountability or do we just keep playing this game of hide and seek? I originally had a problem with the induction hob and the person I dealt with did everything to avoid sorting it, then… Read Full Review

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★☆☆☆☆

“3 months with no worktops ”

Written on: 15/08/2018 by ofHarrington345 (1 review written)

I would not recommend a Magnet kitchen and will pass that message on to as many people as possible. Measurements not taken until the units and worktops were ordered. Units are now fitted but still waiting for handles and doors to replace damaged ones. Just been informed no one is available to fit our worktops until November so we have a kitchen without worktops for 3 months. Magnet Truro branch… Read Full Review

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