Magnet Reviews - www.magnet.co.uk

★★★☆☆
3.3 / 5
57% of users recommend this
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Latest Reviews

★☆☆☆☆

“Poor...avoid if you want good customer service”

Written on: 27/04/2020

Coventry Magnet...as a returning customer I'm really disappointed by the service offered. All appeared good at the point of design (apart from the prices of electrical items constantly changing)...chose my own fitters to complete the install. Became apparent the measurements were wrong for both the utility and kitchen. Cupboards had to be cut smaller meaning less storage space, measurements for the sink were incorrect - eventually found one that would fit (tried 3!) missing panels...delivered… Read Full Review

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★★★☆☆

“Yuck”

Written on: 10/03/2020 by Jet666 (1 review written)

Once they have your money I don't think they actually care. Nice product, Shame about the fitters and service. Nearly 4 months after they started im still chasing for the final bits. For what should have been a joy to show off as one of the biggest expenses you'll have after buying your house sadly it is a stressful disappointment. I would never recommend it to a friend. Shame that on the island there is little choice in picking a kitchen… Read Full Review

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★☆☆☆☆

“Absolutely Ridiculous”

Written on: 05/02/2020 by Mauricio1983 (1 review written)

Magnet are just a joke. After ordering well in advance they managed to still deliver it 2 days late with missing pieces. They kept giving times when the kitchen should arrive and then pushing them back, telling me different reasons why it was not there then saying conversations I had with them never happened, etc. Now they have the nerve to say that there was no reason for me to stay in all day on the days where they kept providing me times they would and so will pay only £100 for the trouble… Read Full Review

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★★★★★

“Great customer service from Magnet”

Written on: 04/02/2020 by Kitchen28 (1 review written)

The staff at Melton Mowbray couldn't have been more helpful from the moment we entered the store to the culmination of our kitchen project. We were able to have a kitchen designed at our local Magnet store, yet delivered to an address in County Durham. We had an initial meeting with the designer, who took the measurements from us along with our wish list. Within just a couple of days, he produced a design for us to discuss. We made several changes, both in the store and over the phone. Nothing… Read Full Review

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★★★★★

“fantastic ”

Written on: 13/11/2019

We had our kitchen from Magnet and really love it .Thanks to both the people I dealt with and the gaffer of course great team work so we could get a dream kitchen .Sorry for the delay in completion of the extension but you jumped in to make sure we still get ready before Christmas . The fitting was done professionally and would recommend anyone .Thanks again Team Magnet Dudley… Read Full Review

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★★★★☆

“Excellent Service”

Written on: 23/09/2019 by Andym678 (1 review written)

Every step was well explained and installation was carried out exactly as agreed and to a high standard… Read Full Review

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★☆☆☆☆

“Terrible after sales service - just don't care”

Written on: 12/09/2019 by kuRollins486 (1 review written)

The truth of the matter is, Magnet ask for all their trustpilot reviews immediately after sale, at which point everybody is happy. But it's only once your kitchen gets fitted that you realise just how terrible the products are, how bad your design is in reality and how little the staff care. Magnet the organisation is set up so you can basically only deal with the store your bought from, with very little discourse to raise it up the chain, and honestly the store does not care when you have an… Read Full Review

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★★★★★

“We love our new kitchen”

Written on: 07/09/2019 by BevCrook (1 review written)

Many thanks to our designer for all the attention put into helping us put together our kitchen, it took a while but it was worth it. Now that it is in, we are very pleased with the style and functionality, it works great in all the ways we hoped. The installation process was pretty seamless with very few issues that were quickly resolved, and thanks also to the project manager and fitters who all did a great job. We are very happy with our new kitchen and would definitely recommend Magnet… Read Full Review

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★★★★★

“Magnet Kitchens ”

Written on: 29/08/2019 by Thelmachic (1 review written)

Recently we purchased a new kitchen from Magnet, Gosport I cannot praise the company enough the person I dealt with helped with the design and arranged for all the fitting he was very helpful. The fitters were superb with nothing being too much trouble even after changing what we wanted several times, thankyou to them. We highly recommend Magnet. Great choices, excellent service and superb value. Thankyou Magnet for my lovely new kitchen… Read Full Review

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★★★★★

“Milton Keynes Magnet - simply superb”

Written on: 22/07/2019 by marksear (1 review written)

I went to magnet purely to look around, having been let down by a German kitchen company. Didn't expect to find anything worthwhile but I was incredibly surprised. A great range of kitchens as good prices and the main reason for my purchase - the staff. Kam designed a great kitchen and went out of his way to make sure everything was delivered and worked. Its a fun place to visit when buying a kitchen and the advice given is both top quality and honest. Would recommend all day long… Read Full Review

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★★★★☆

“Knife block”

Written on: 21/07/2019 by Abdiel257 (1 review written)

Very pleased with kitchen, have integral built in knife block that will not stay down. Magnets say they do not now supply and cannot help, anybody have details of manufacturers or have similar problems?… Read Full Review

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★☆☆☆☆

“Do not trust their guarantee”

Written on: 10/06/2019 by MasonMcLaughlin462 (1 review written)

When yu are deciding on buying a kitchen they will be very proud of their guarantee. Do not trust them. If you subsequently have a fault they will do everything they can to avoid having to honour the guarnatee and you will get no after sale support. Nevr again Magnet… Read Full Review

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★★★★★

“Kitchen”

Written on: 02/06/2019 by sharonlaidlaw (1 review written)

We had our kitchen fitted last May from Magnet & Southerns & couldn’t be more pleased with the results. From start to finish communication was fantastic. Our sales lady was lovely. We told her what our budget was & what we were looking for. We got exactly what we asked for. Our fitter along with the other guy were fantastic. Polite caring & fitted our kitchen beautifully. Polite & respectful, leaving everything clean & tidy. All went smoothly from start to finish. I would certainly recommend… Read Full Review

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★★★★★

“Excellent service from start to finish”

Written on: 29/05/2019 by LIMEVIEW (1 review written)

Excellent service by all concerned . Designer knew what we wanted and worked to our initial thoughts, made the whole process simple. The Magnet Project card came in very useful for other aspects of our current refurbishments. We selected a style of door fitting that was believed to be discontinued in the near future and we were able to purchase all that we needed in advance. Delivery was prompt and on time, with the drivers making sure the units were off loaded and placed securely in the… Read Full Review

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★★★★★

“Outstanding quality and service from Magnet Hitchin Branch”

Written on: 03/05/2019 by PLardner (1 review written)

Outstanding service and quality was provided by the person I dealt with and her team at Magnet Hitchin . I can't praise the service and efficiency enough from everyone connected with Magnet in Hitchin. We received excellent professional advise about choice and colour of our new Kitchen and the installation from the fitters was first class. The old Kitchen was removed within 48 hours of installation. The whole team from delivery to finish was exceptional. Thank you for building an excellent… Read Full Review

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★☆☆☆☆

“Rude and uncaring”

Written on: 02/04/2019 by JSmithAAB (1 review written)

Magnet value their rude staff over customers. We went to magnet to think about getting a kitchen, initially they were great, positive and had a ‘can do’ attitude. They spent time with us at the initial meeting and went through everything. Time came to measure up by the fitter and communication was really poor. When the fitter came they were extremely negative about what we were having done and left us feeling we had paid for a kitchen which wouldn’t work and couldn’t be fitted. It… Read Full Review

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★★★★★

“Five Stars Magnet Chingford”

Written on: 24/03/2019

Five stars to the designer at Magnet Chingford for designing and supplying a beautiful kitchen. All my dealings with the staff were very positive from my initial visit to the showroom when the sales person was informative, enthusiastic and patient as I deliberated on the choices available. At all times I was kept up to date about delivery dates and arrangements. When some changes had to be made regarding repositioning the sink unit the provision of alternative cabinets was no problem. I… Read Full Review

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★★★★★

“A beautiful kitchen ”

Written on: 18/03/2019 by mtLamb1978 (1 review written)

The project from start to finish was made really simple by Magnet. The kitchen designer gave us clear information, costs and was very attentive to our requests. The fitter - was extremely friendly and helpful, and he went above and beyond to assist. There was one slight issue as the door handles hadn’t been ordered and the person I dealt with rectified it immediately and with no hassles. The quality of the kitchen and of its fit is excellent. Would highly recommend Magnet… Read Full Review

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★★★★★

“Kitchen Design and Installation...”

Written on: 03/03/2019 by stevep789 (1 review written)

The whole experience of our kitchen purchase from Magnet in Aylesbury from design and communication through to installation was first class. The salesman provided excellent advice and the installation contractors were always prompt, clean and professional...nothing was too much trouble. Thoroughly recommended… Read Full Review

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★★★★★

“Exceeded all of our expectations”

Written on: 21/01/2019 by MelanieHarris (1 review written)

Magnet was not my first point of call in fact I just considered them too expensive so when my husband suggested going there I thought it would be a waste of time - HOW WRONG I WAS!!!.....WE told them our budget and unlike most other big named places we had gone too they never once suggested going over instead working within our budget later enabling us to even choose some fancy gadgets. The customer service was extraordinary and the communication regarding delivery was second to none. The… Read Full Review

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