Magnet Reviews - www.magnet.co.uk

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Latest Reviews

★☆☆☆☆

“I SINCERELY ADVISE YOU NOT TO USE MAGNET”

Written on: 05/01/2021 by NickRMC (1 review written)

From start to finish my experience was a shambles, I would never use Magnet again, nor recommend them. Kitchen design experience was OK, I had the basic layout I wanted, small kitchen and small budget so little room for creativity. I decided to try Magnet after seeing an offer online, I went to Magnet Trade, I couldn’t have the offer, but I could have 66% off trade prices (I’m not trade) this seemed like a fantastic offer on face value, however prices have been bumped up, so that they can… Read Full Review

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★☆☆☆☆

“New somerton kitchen Sept _ dec 2020 ”

Written on: 01/01/2021 by Moto8290 (1 review written)

Stay clear, Terrible customer service, absolutely shocking fitting ( Poole branches so called best fitter) No wall plugs had been used just 3inch screws driven straight into the walls. Extractor hood had actually slipped down the plasterboard wall within 24hrs of it being fitted. Kitchen wall units were also coming away from wall due to no plugs being used!! when we purchased the kitchen we paid for a weeks worth of fitting. The kitchen fitter brought along his mate a flooring fitter between… Read Full Review

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★☆☆☆☆

“COVID, LOCKDOWN and then MAGNET”

Written on: 27/11/2020 by nothingpersonal (1 review written)

I ordered a new kitchen for my elderly 80+ yr. old parents through one of the MAGNET authorized "contractors" who showed me all the Magnet brochures and and his five star platinum status with MAGNET and all that - he then insisted on full payment which I was suspicious of, but he maintained it was MAGNET policy. He then disappeared for four months, after we threatened legal action he came back - assembled a kitchen, in the wrong place and even put the sink 50 cm away from the electrical… Read Full Review

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★☆☆☆☆

“Terrible experience”

Written on: 20/10/2020 by MaxineAppiah (1 review written)

Terrible experience and would never recommend Magnet. From the start I started off with one designer then changed midway through. There was no handover so I had to explain the whole design again from scratch. Ended up with a poorly designed plan that didnt allow for height restrictions for the gas hob. If I hadn't mentioned it I would have set my cupboards alight. Had to change to an electric hob that I didnt want, pay an electrician to allow for this and compromise on cupboards/overall… Read Full Review

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★☆☆☆☆

“Very Disappointing”

Written on: 30/08/2020 by CTWilson (1 review written)

We purchased a new build house in April 2019, and were initially delighted at the fact it was a Magnet kitchen to be installed, as they are a very well known company and had a great reputation in the past. Upon moving into our house we discovered the cupboard doors did not fit properly. One in particular makes a very loud squeaking noise when you open/close it and doesn't "soft close" at all. In fact there are only 2 cupboards in the whole kitchen which do. Our kitchen sink leaks and the… Read Full Review

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★☆☆☆☆

“How standards have fallen”

Written on: 06/08/2020 by DavidPope (1 review written)

25 years ago, had a kitchen fitted by Magnet and it was a wonderful job. 12 months ago, I asked for another kitchen laid out like the original. That was my first mistake, the second was paying them the £15000+ before they started the work. The result was: - That the work surfaces were not the same as we thought we had ordered. The trim on the units in the utility room do not match the kitchen. The sink has had to be put in the wrong way around. Units are of a different size to the… Read Full Review

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★☆☆☆☆

“Do not buy from magnet!!”

Written on: 06/08/2020 by Laura44444445 (1 review written)

So disappointed! Had our kitchen replaced 5 years ago and we have had nothing but problems. All the doors have been replaced numerous times due to the vinyl covering bubbling at the tops and bottoms of most of the doors. Last time we went to collect the remaining few for replacement we were told our kitchen had been discontinued due to this very issue!!! Well now the replaced (for the 5th time) doors are also bubbling and peeling off. After spending a lot of money we have been fobbed off, bad… Read Full Review

Sparkbridge's Response to Laura44444445's Review

Written on: 16/09/2020

What model kitchen was this please?

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Laura44444445's reply to Sparkbridge's Comment

Written on: 16/09/2020

It is the Boston (a fake beech colour)

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Jsmith48's Response to Laura44444445's Review

Written on: 24/10/2020

This has happened to my white nova kitchen after 6mths now 18mths on still battling with magnet they have said its the way they are washed and too much steam in kitchen. Total joke ombudsman side with magnet.

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★☆☆☆☆

“poor quality and appaling fitting service at Kingston...”

Written on: 09/07/2020 by BronsonPotter195 (1 review written)

I had a new kitchen ordered last year and delivered to be installed in October 2019. It was part of a major building work on site that included a newly built kitchen area. We did order a Soho integra charcoal as we liked the design and was promoted by the Magnet designer as top end quality. We spent 16k for the kitchen and 2k for the fitting. We ended up with a kitchen of poor quality with poor quality installation. To date the issues, almost one year after have not been resolved and I have… Read Full Review

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★☆☆☆☆

“Poor...avoid if you want good customer service”

Written on: 27/04/2020

Coventry Magnet...as a returning customer I'm really disappointed by the service offered. All appeared good at the point of design (apart from the prices of electrical items constantly changing)...chose my own fitters to complete the install. Became apparent the measurements were wrong for both the utility and kitchen. Cupboards had to be cut smaller meaning less storage space, measurements for the sink were incorrect - eventually found one that would fit (tried 3!) missing panels...delivered… Read Full Review

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★★★☆☆

“Yuck”

Written on: 10/03/2020 by Jet666 (1 review written)

Once they have your money I don't think they actually care. Nice product, Shame about the fitters and service. Nearly 4 months after they started im still chasing for the final bits. For what should have been a joy to show off as one of the biggest expenses you'll have after buying your house sadly it is a stressful disappointment. I would never recommend it to a friend. Shame that on the island there is little choice in picking a kitchen… Read Full Review

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★☆☆☆☆

“Absolutely Ridiculous”

Written on: 05/02/2020 by Mauricio1983 (1 review written)

Magnet are just a joke. After ordering well in advance they managed to still deliver it 2 days late with missing pieces. They kept giving times when the kitchen should arrive and then pushing them back, telling me different reasons why it was not there then saying conversations I had with them never happened, etc. Now they have the nerve to say that there was no reason for me to stay in all day on the days where they kept providing me times they would and so will pay only £100 for the trouble… Read Full Review

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★★★★★

“Great customer service from Magnet”

Written on: 04/02/2020 by Kitchen28 (1 review written)

The staff at Melton Mowbray couldn't have been more helpful from the moment we entered the store to the culmination of our kitchen project. We were able to have a kitchen designed at our local Magnet store, yet delivered to an address in County Durham. We had an initial meeting with the designer, who took the measurements from us along with our wish list. Within just a couple of days, he produced a design for us to discuss. We made several changes, both in the store and over the phone. Nothing… Read Full Review

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★★★★★

“fantastic ”

Written on: 13/11/2019

We had our kitchen from Magnet and really love it .Thanks to both the people I dealt with and the gaffer of course great team work so we could get a dream kitchen .Sorry for the delay in completion of the extension but you jumped in to make sure we still get ready before Christmas . The fitting was done professionally and would recommend anyone .Thanks again Team Magnet Dudley… Read Full Review

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★★★★☆

“Excellent Service”

Written on: 23/09/2019 by Andym678 (1 review written)

Every step was well explained and installation was carried out exactly as agreed and to a high standard… Read Full Review

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★☆☆☆☆

“Terrible after sales service - just don't care”

Written on: 12/09/2019 by kuRollins486 (1 review written)

The truth of the matter is, Magnet ask for all their trustpilot reviews immediately after sale, at which point everybody is happy. But it's only once your kitchen gets fitted that you realise just how terrible the products are, how bad your design is in reality and how little the staff care. Magnet the organisation is set up so you can basically only deal with the store your bought from, with very little discourse to raise it up the chain, and honestly the store does not care when you have an… Read Full Review

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★★★★★

“We love our new kitchen”

Written on: 07/09/2019 by BevCrook (1 review written)

Many thanks to our designer for all the attention put into helping us put together our kitchen, it took a while but it was worth it. Now that it is in, we are very pleased with the style and functionality, it works great in all the ways we hoped. The installation process was pretty seamless with very few issues that were quickly resolved, and thanks also to the project manager and fitters who all did a great job. We are very happy with our new kitchen and would definitely recommend Magnet… Read Full Review

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★★★★★

“Magnet Kitchens ”

Written on: 29/08/2019 by Thelmachic (1 review written)

Recently we purchased a new kitchen from Magnet, Gosport I cannot praise the company enough the person I dealt with helped with the design and arranged for all the fitting he was very helpful. The fitters were superb with nothing being too much trouble even after changing what we wanted several times, thankyou to them. We highly recommend Magnet. Great choices, excellent service and superb value. Thankyou Magnet for my lovely new kitchen… Read Full Review

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★★★★★

“Milton Keynes Magnet - simply superb”

Written on: 22/07/2019 by marksear (1 review written)

I went to magnet purely to look around, having been let down by a German kitchen company. Didn't expect to find anything worthwhile but I was incredibly surprised. A great range of kitchens as good prices and the main reason for my purchase - the staff. Kam designed a great kitchen and went out of his way to make sure everything was delivered and worked. Its a fun place to visit when buying a kitchen and the advice given is both top quality and honest. Would recommend all day long… Read Full Review

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★★★★☆

“Knife block”

Written on: 21/07/2019 by Abdiel257 (1 review written)

Very pleased with kitchen, have integral built in knife block that will not stay down. Magnets say they do not now supply and cannot help, anybody have details of manufacturers or have similar problems?… Read Full Review

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★☆☆☆☆

“Do not trust their guarantee”

Written on: 10/06/2019 by MasonMcLaughlin462 (1 review written)

When yu are deciding on buying a kitchen they will be very proud of their guarantee. Do not trust them. If you subsequently have a fault they will do everything they can to avoid having to honour the guarnatee and you will get no after sale support. Nevr again Magnet… Read Full Review

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