Matki Showering Reviews - www.matki.co.uk

★★★★★
4.7 / 5
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Latest Reviews

★★★★★

“Excellent Customer Service”

Written on: 02/09/2017 by rob747 (1 review written)

What excellent customer service! We had both of our bathrooms fitted out with Matki shower products in 2012 and did not image that 5 years later we would be eligible for product updates - at no cost. From the moment that I spoke to Customer Service on Monday to the call back within 3 hours from the lady who makes customer visit appointments (not the 3 days promised!), to a visit the very next day! (I know there was an element of luck there.) The site visit was to install product upgrades to… Read Full Review

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★★★★★

“Discoloured area of shower tray.....Fixed!”

Written on: 17/07/2017 by Morvendoc (1 review written)

A small area of our shower tray discoloured to yellow. Not cleanable etc. Fitter visited and gave opinions to no avail. Finally Makti was contacted and. photos sent. Team arrived last week. Courteous, professional, friendly, and got the job done swiftly. Part replaced and ill fitting door also addressed ( did not even know there was a problem!). The service was excellent and I would highly recommend this company… Read Full Review

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★★★★★

“Sliding glass shower enclosure”

Written on: 27/06/2017 by MadelineO'Hara (1 review written)

Incredible customer service! We had the a glass shower enclosure put in our custom bathroom as part of a wider renovation. Over time, the shower door came unhinged from the track and we lost the make and model information of the shower. Matki was able to work with the shower place we bought it from to identify the shower from pictures taken. Then a repairman was sent out, without charge, almost immediately after the request for a fix, and was able to fix it the same day. They were able to give… Read Full Review

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★★★★★

“Best customer service”

Written on: 01/06/2017 by busybee24 (1 review written)

I’ve just been speaking to a guy in the Technical Support help team who was really helpful - an absolute credit to this organisation. Excellent customer service - patient, helpful, polite, really putting the customer first. Found the right part for a seal on a 13 year old shower, checked all relevant parts on our shower to ensure we had the right thing and discussed and solved a little 'niggle' that has been there forever. Brilliant. Thank you. … Read Full Review

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★★★★★

“Finding a problem with my bathroom FRom :-( to :-) in...”

Written on: 24/03/2017 by laurenceelliott (1 review written)

I wanted to follow up on an occasion 2 weeks ago I had needed to contact your company. I had a fault in one of your mixer showers, causing a constant drip on the overhand shower head. I contacted your staff by phone with the problem and was talked through my problem and description of the problem, had a fantastic experience from your customer service person and was told how it seemed to be a valve problem allowing the water mix system to flow when switched off. The person checked my details… Read Full Review

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★★★★★

“1st class service”

Written on: 28/01/2017 by AbigayleRichards (1 review written)

From the day of my enquiry to the time it was delivered the service was 2nd to none. Had immediate response to emails. Had phone calls from Makita and a call from the driver to state delivery time. When they say 8am they meant 8am. He arrived bang on time. Great service and great product. Regards … Read Full Review

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★★★★★

“Fantastic customer service - above and beyond”

Written on: 23/01/2017 by ChloeS41 (1 review written)

I had moved into a house where there was a Matki New Classica straight corner shower uni fitted in 2008 and I was left the warranty as there was an issue with the sliding door fitting so I had emailed to inquire if this would be covered, Matki did advise the warranty was with the previous owner however they confirmed they would still replace the part and better still send an engineer to sort it out!! The engineer fixed the problem spent time checking it all over and even ordered us a… Read Full Review

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★★★★★

“What a difference today makes.”

Written on: 09/01/2017 by Dallas1965 (1 review written)

We had a large Matki Eurozone shower door fitted last April. From the off it was a bit sticky, but adjustments as per the instruction leaflet usually sorted the problem. Recently the do it myself adjustments weren't cutting the mustard so I contacted Matki who gave some extra advice over the phone. Better, but not perfect. I emailed again expecting a 'not our problem guv' response, but by return I was offered an appointment and today their very nice young engineer came to fix the problem… Read Full Review

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★★★★★

“After Sales”

Written on: 14/12/2016 by DallasGutierrez (1 review written)

Terrific service from first call to register a problem with a shower door running mechanism. Immediately given a service appointment. Engineer arrived on time , knowledgeable, pleasant and replaced a part with extreme professionalism. Would recommend this company and it's products to anyone… Read Full Review

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★☆☆☆☆

“Exploding Matki Glass”

Written on: 02/10/2016 by Caldwell4 (1 review written)

Nice looking showers but be prepared for the glass panels to explode then be prepared for Matki representatives not to take the matter at all seriously (stalling, delaying and generally wasting our time). Have googled what happened and I'm not the only customer to experience this, our shower glass panel exploded violently across the room during the early hours of the morning. Thank goodness we were not there at the time otherwise they would have suffered severe lacerations. As their rep said… Read Full Review

Matkishowering's Comment

Written on: 18/10/2016

We were sorry to hear of the damage to your shower enclosure and that you have been dissatisfied with the way our Customer Services team have dealt with it.

We would like to reassure you that it is very rare for the glass panels of our enclosures to shatter. All the toughened glass we use conforms to EN12150-1 and is specifically designed and tested to minimise risk of personal injury if the glass does shatter for any reason.

These days nickel sulphide contamination is very carefully screened for and controlled by our glass suppliers and is unlikely to be the cause of glass breakage, which is generally due to factors such as poor installation, parts failure or receiving a strong impact.

I would be very grateful if you could contact me if you would like to take up our offer of replacement glass panels, have any questions, or would like further assurances as to the safety of our products. I will then ensure that the relevant department comes back to you as soon as possible.

My email can be found on the Matki website under Contact and then Press Contact.

Best Regards,

Lianne from Matki

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Aj4Cks's Comment

Written on: 12/12/2016

Happened to me last night. Fortunately no one was in the shower and it had not been used that day. We were satin the lounge when at around 7.30pm there were two loud explosions. When openening the bathroom there was glass everywhere. Both the door and the small curved screen had gone.
My wife reported it to the company and the supplier today so awaiting their feedback. The shower was professionally installed 2 years ago. It has not been mistreated and has suffered no knocks.

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★★★★★

“Warranty repair”

Written on: 18/08/2016 by Inshallah (1 review written)

I was visited 17/08/16 by the Matki Engineer, to carry out warranty repairs to my shower cubicle. I wish to state that the service rendered was superb and he was an absolute pleasure to deal with. The warranty repair was rapidly and effectively completed. I wiah that other companies would provide a similar effective and efficient service. Congratulations Matki… Read Full Review

Tansysue's Response to Inshallah's Review

Written on: 06/12/2016

How old was your product? We had a Matki shower enclosure fitted in December 2008 and have a 10 year guarantee. Certain items have broken and on speaking to Matki they advised that they do not send out engineers but we would need to find our own fitter to make the repairs. We are now being asked to provide photographs of the offending items for them to ascertain the replacements needed.

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★★★★★

“Excellent Service from Matki”

Written on: 15/08/2016 by HanaMorrison (1 review written)

We had a problem with our very old Matki shower door. The customer service department were so hopeful and in the end replaced the door for us. Couldn't have asked for better support and will definitely buy Matki products in the future… Read Full Review

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★★★★★

“Matki Customer Service”

Written on: 13/07/2016 by CharlizeOwens153 (1 review written)

Our excellent Matki shower recently developed a fault. The customer service could not have been better. The problem I reported was dealt with very efficiently and I was called back the same day with a date and time of a visit from a service engineer. The service engineer was very experienced, instantly identified what the problem was and carried all the parts necessary to carry out the repair. A great ambassador for the company and it completely justified our decision to spend a little more at… Read Full Review

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★★★★☆

“First rate service”

Written on: 01/07/2016 by Abagailx1945 (1 review written)

My telephone request for advice and help with a malfunctioning waste was dealt with exceptionally promptly and helpfully and the promise given to mail the necessary replacement part was fulfilled. Although I am out of the guarantee period this was sent free of charge. It was successfully fitted by my plumber the next day. I have had my Matki shower enclosure for over 11 years and have always recommended Matki to family and friends. I shall continue to do so with even more enthusiasm than… Read Full Review

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★★★★★

“Excellent Service”

Written on: 08/04/2016

I had a problem with my Makti Radiance Shower and event though I had the receipts I had not registered it. However I contacted the service department with the expectation that I would likely have to order a part and get my plumber to fit it. Instead they accepted the guarantee arranged for an engineer to come out and replace the part, all within a matter of days. The unit is now as good a new. Truly excellent service and response and this went so far beyond my expectations. I would certainly… Read Full Review

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★★★★★

“Great service”

Written on: 06/04/2016

We recently had cause to ask Matki to look at a shower screen that was not working properly. They sent an engineer who sorted out the problem and we have now received new seals by post. We were very impressed with the prompt and efficient service that we have received. Great after sales service!… Read Full Review

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★★★★★

“Best Customer Service”

Written on: 05/04/2016 by LouRowles (1 review written)

I have a Matki alcove shower door and side screen that I fitted a long time ago. Have always been happy with the product but finally some parts began to wear out and I wanted to replace them. First port of call was Google (as usual) and it directed me to third party suppliers that claimed to specialise but clearly didn't and I wasted a lot of time and money with bad advice. Finally came to my senses and contacted Matki Support directly and, to be quite frank, received the best customer… Read Full Review

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★★★★★

“Efficiency of MATKI”

Written on: 03/03/2016 by Sinclair3 (1 review written)

THE EFFICIENCY OF THIS COMPANY MATKI IS SECOND TO NON WITHOUT DOUBT ,MORE A FAMILY ,FROM THE HELPLINE , CUSTOMER SUPPORT SERVICE ,TECHNICAL SUPPORT, BOOKING APPOINTMENTS DEPARTMENT TO DELIVERY AND PRODUCT FITTER ONWARDS . MY WIFE AND I ALTHOUGH WE FIND IT VERY NICE AND HUMBLING , FOUND THE EFFICIENCY OF MATKI HARD TO BELIEVE , THIS IS A QUALITY YOU DEFINITELY DO NOT FIND NOWADAYS , BUT WE CAN ,VOUCH FOR THEIR GENUINENESS . FROM THE MAYHAM OF A BROKEN DOOR TO SERENETY ALL IN THE MATTER OF A… Read Full Review

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★★★★★

“After Sales Care Guarantee”

Written on: 22/02/2016 by Cookexp34 (1 review written)

A couple of parts on my shower screen has started to erode. I luckily found the guarantee that I registered in 2009. I was a bit doubtful if I would be able to get anywhere when I phoned.

However, I was amazed with the service I received-it was fantastic. He was very polite, professional and his product knowledge was outstanding. I was trying to describe (very badly) the parts that were broken and he immediately was able to identify the specific parts. 

Without asking or prompting, he offered to
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★★★★★

“Excellent Customer Service”

Written on: 22/02/2016 by psAdams104 (1 review written)

I purchased a Matki Shower Eauzone Plus Sliding door and side panel with a continental 40 shower tray from Bathroom Solutions, Bristol. I employed a local builder to install the shower unit. Unfortunately the builder didn't install the unit correctly to the instruction sheet which resulted in many leaks. Matki took this problem very seriously and arranged for three reps over 4 weeks to inspect and try to sort out the problems. Each rep discussed the problem with the builder which ended up with… Read Full Review

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