Furniture Village Reviews - www.furniturevillage.co.uk

★★☆☆☆
1.9 / 5
22% of users recommend this
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Latest Reviews

★☆☆☆☆

“Worst company and customer service.”

Written on: 05/10/2021 by Ashleigh16Hew (1 review written)

I ordered 6 dining chairs in May. I was told they would arrive in 7 weeks. At the payment point it changed to 9 weeks. I was still happy to proceed with this. This meant it would be due at the end of August. In August I was advised I needed to pay for the final balance before delivery, I paid. I then was told I would recieve a call within 2 weeks to arrange delivery. No call, I rang back (40 minutes to get through) to be told, there was a delay and to expect them at the end of September. No… Read Full Review

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★☆☆☆☆

“Poor quality/misleading ”

Written on: 04/10/2021 by Marcus1968 (1 review written)

I purchased leather sofas from FV that looked awful after just 6 weeks minimal use. I have been told by the technician that came to inspect them that there is nothing wrong with the sofas they are Italian and a loose fit style as the Italians favour a lived in look. I was not told this during the purchasing process as if I’d wanted a lived in look after six weeks I could have purchased second hand sofas! Avoid at all costs… Read Full Review

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★☆☆☆☆

“AVOID, AVOID, AVOID.”

Written on: 31/08/2021 by Kent481 (1 review written)

What an absolute shower of the proverbial this company is. They do not answer the phone, they do not keep you updated with any delays, changes or issues with your order whatsoever. You have to chase them constantly if you want any info, and good luck actually trying to ever speak to anyone over the phone. Initially my order was delayed by several weeks, despite a promised 11 week delivery time. Apparently I was informed about this. No, I wasn't. Eventually, I was given a date that the item… Read Full Review

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★☆☆☆☆

“Terrible Company and extremely bad customer service”

Written on: 25/08/2021

Lets just say never in a million years will i purchase any goods from furniture village or recommend this company to anyone. I purchased a sofa in May and was told it would take 9 weeks for delivery, but there was no follow up until I made my own enquiries. I was told someone would call me back but no one did, i then received an email in July on a Friday afternoon saying my delivery will be made the next day without checking if this would be suitable which it wasn't as i work in the nhs and… Read Full Review

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★☆☆☆☆

“Please be warned not to shop in this store. Worst...”

Written on: 20/08/2021 by tjGriffin-Alt1978 (1 review written)

Bought my bed it broke down within weeks. Still chasing for my refund and bed collection. Poor customer service. Rude managers in store and rude staff online. No staff ever knows head office number. You basically at nmdeard end all the time when you ask a question… Read Full Review

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★★★☆☆

“It all started so well”

Written on: 16/08/2021 by scotthalsey (1 review written)

It all started so well, really good instore experience, sales person extremely helpful and we ordered a table and chairs, paying in full on ordering. I think a serious case of 'they have our money so no need to look after us further'! We ordered on the 24th April, being told that delivery would be the end of June / first week of July. Each time we spoke to Furniture Village subsequently was us chasing them for information. We completely understand that there are supply chain issues and delays… Read Full Review

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★☆☆☆☆

“Worst experiance Ever”

Written on: 02/08/2021 by mandamoses (1 review written)

i have ordered all my furniture in may 2021 we are in August we ordered 2 beds and 1 mattress which is supposed to be delivered first then remaining furniture follows this was the agreement. they said they will deliver 2 beds and 1 mattress last week i took day off and waiting for it, guy turned up with 1 bed and 1 mattress i agreed to fit atleast that 1 bed after 30mins he says its faulty we cannot fix it and the guys left the house leaving all the mess and told me to contact Furniture village… Read Full Review

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★☆☆☆☆

“DO NOT BUY FROM THIS PLACE”

Written on: 29/07/2021 by White270 (1 review written)

DO NOT BUY FROM THIS PLACE. THIS IS THE WORST FURNITURE SHOP!! I have had by far the worst experience shopping from furniture villlage. I had ordered a dining table with 2 benches and 2 chairs on 24th March and have called at least 20 times since June this year being on hold for 2 hours each time. Initially i was told that the item is sitting in their warehouse and they will arrange a delivery soon after almost 2 months i managed to get the delivery arranged for last friday and it was supposed… Read Full Review

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★☆☆☆☆

“Terrible customer service ”

Written on: 14/07/2021 by drewer22 (1 review written)

I don’t think I’ll be able to get across to everyone just how awful their customer service is. Ordered three chairs on the 21st of March. Two chairs are in the Plymouth store, one in Dartford, so they don’t even have to be made. It is now the 14th of July and they still haven’t even left the store! I’m starting to think they’ve sold them and don’t want to tell me! The process goes: call Furniture Village, ask what’s going on, get apology and that chairs are still in store, they… Read Full Review

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★☆☆☆☆

“RECLINER HARD & UNCOMFORTABLE, NOT LIKE THE ONE ON DISPLAY”

Written on: 02/06/2021 by Gage338 (1 review written)

Ordered a leather recliner from Furniture Village, after trying it out in the shop. I found the salesman to be very impatient and unhelpful. Had to wait several weeks for the recliner to arrive. The chair that arrived was hard and uncomfortable, not at all like the one in the shop. Will not be buying from Furniture Village again, and would not recommend… Read Full Review

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★☆☆☆☆

“Awful service and quality ”

Written on: 17/04/2021 by LauraRosca (1 review written)

No one should use this company as it’s a completely waste of money !!!! We bought a £1900 mattress with an extremely poor quality and when we went back in store to return or change it, after only 1 month, we met unprofessional and disrespectful staff and manager who were literally shouting at us saying that there is no way to return or change the product and next time we should think more careful before making a purchase!!!… Read Full Review

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★☆☆☆☆

“Sofas last less than two years ”

Written on: 24/02/2021 by mill2014 (2 reviews written)

Sofas are shocking. Less than two years old and they look like twenty. Saggy, poor quality. Furniture village response was for me to buy new inners and stuffing. Yep less than two years on for me to pay to fix them.... AVOID THIS COMPANY… Read Full Review

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★☆☆☆☆

“recliner repair”

Written on: 05/01/2021 by davidmadell (1 review written)

you refused to repair my recliner although it was under 2 years old. You said that you should have been told eelier, this is clearly nonsense No one should use Furmiture Village… Read Full Review

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★☆☆☆☆

“Warning !!!!!This company an un approved Sofas. Read...”

Written on: 23/12/2020 by Honda123 (3 reviews written)

Not even worth for one Star, there is no option not to select STAR. Warning!!!!!This company (Furniture Village Staines) is selling poor Quality, Unapproved Approved by QC, Safety Critical issue and Health Risk SOFAs and the store management are cheaters. I can't believe, how he can sell a faulty ex-Display Sofas to a patient. First instant, it shouldn't be displayed on the retail floor My Wife is Rheumatoid Arthritis and Crohn's patients. She wanted to a recliner and A relaxing Sofa. I went… Read Full Review

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★☆☆☆☆

“Due in 10 weeks, then 20, now delayed again?”

Written on: 25/11/2020 by Unhappygirl123 (1 review written)

Ordered a table and chairs in August. Was told 10 weeks delivery but could be less. After 10 weeks got a call to say it would be another 10. As prob due to Covid, I was ok to wait longer, though not overly happy. It’s now been almost 20 weeks and they’ve now said to wait until the new year. Hardly any contact and hardly an apology muttered. I want to cancel but they will still charge 25% even though not really our fault.I feel we’ve been more than patient. I honestly have no trust in them… Read Full Review

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★★★★★

“Gallows Corner - Well done ”

Written on: 19/10/2020 by mariaonslow (1 review written)

I would like to say what a pleasure our visit was a staff member greeted us as we were looking around for new sofas, she walked around with us, explained each one in detailed, talked through colours, sizes, etc. I have an invisable disability and find standing for any length of time and on this occasion was using a cain, The staff member asked me if I'd like to sit on one of the sofas we were considering and offered us tea or coffee, my husband even had a cookie, which I thought was lovley… Read Full Review

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★★★★★

“SANDRA TIPTON CHESTER”

Written on: 07/09/2020 by SANDRATIPTONCHESTER (1 review written)

I visited Furniture Village Chester on Saturday 05 September 2020. I was greeted by a lady who was friendly and professional in her manner. She thoroughly explained regarding the 4 seater sofa and 3 seater bed settee in which I had expressed an interest. She gave detailed information on cushion fillers, fabric colours, scotch guard protection and financial options for my purchase. I work as a GP and Medicolegal Expert and was extremely impressed and pleased with the high level of service I… Read Full Review

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★☆☆☆☆

“Poor after-care service”

Written on: 29/07/2020 by Imran79 (1 review written)

We ordered a bed frame and mattress 6 weeks ago from the Watford branch. Service in the store was good and was told both items would arrive by 6 weeks. After 5 weeks had passed, I called to ask when the delivery would be as it was getting close and then was told that there would be a delay in my mattress by a few weeks.This was worrying for me as my wife was 7.5 months pregnant at the time and didn't want her sleeping on the floor without a mattress! I then called again the day after to see… Read Full Review

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★☆☆☆☆

“Worst ever furniture shop”

Written on: 08/07/2020 by Moin (1 review written)

Bought a mattress for my special need child. Found out later on the same size mattress will not go through my staircase as there is two sharp bend. Had to return another mattress from ikea for same reason. Tried to call furniture village not to send the mattress and to refund. Gone through voice mail, left message, a very rude lady said it’s ready and I have to pay 100% of mattress price as cancellation fees as it has been made. Finally told me to speak to manager of the branch. I called… Read Full Review

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★☆☆☆☆

“Almost 6 months yet dinning in sofa”

Written on: 10/06/2020 by sumayalopes (1 review written)

I bought a table from Furniture Village on 26/12/2019 - expected delivery at the time was 7-8 weeks (early February). The table had been delivered 3 months later on 25/03/2020. Although I have paid it to be assembled they just left the package. I understand this is a result of Covid 19. However they have now reopened the stores/deliveries, are accepting new orders and my table still hasn’t been assembled. Since 28/05 we are calling them and only after contacting the manufacturer we managed to… Read Full Review

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