More Than Pet Insurance Reviews - www.morethan.com

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Latest Reviews

★★☆☆☆

“Avoid the Morethan like the plague”

Written on: 29/05/2017 by arRichardson497 (1 review written)

If you need pet insurance, avoid Morethan like the plague. I had to take Morethem to the financial ombudsman because they would not pay my claim. Morethan did not respect or follow the ombudsman instruction. please note that once your pet has a condition, no other pet insurance company will insure that pre-exiting condition. Morethan, are fully aware of this, as result they will increase your policy to an outrageous price. I would never recommend Morethan to anybody. If there was option… Read Full Review

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★☆☆☆☆

“Pushy sales call”

Written on: 21/04/2017

I obtained an online quote from Morethan Pet Insurance for my new puppy as they are a well known company and I know people who have insured with them. When I realised that the quote had a 25% first year discount applied, other company's premiums seemed better value - when the 25% is added on at renewal it makes the Morethan policy a lot more expensive and if I need to claim this year I'd then be stuck with them paying more than I need to. I received an outbound telephone call from Morethan 20… Read Full Review

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★☆☆☆☆

“Increased Premium”

Written on: 27/03/2017 by srwilson (2 reviews written)

The RSPCA transferred our policy to More Than. The company was fully aware that our dog, Bertie, had a prior condition, covered under the RSPCA policy. We claim on an annual basis for tablets. More Than have increased our premium by 140% over two years - despite taking on the policy from the RSPCA on the understanding that prior conditions would be covered after the transfer. This is one of the most disreputable companies I have ever encountered. They ruthlessly exploit responsible pet owners… Read Full Review

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★☆☆☆☆

“Still waiting for claim to be processed weeks later.”

Written on: 11/03/2017 by qoLevesque481 (1 review written)

I am still waiting for my claim to be processed after weeks of being told it had to go to sales and services as my dog was wrongly registered as passed away. Have spoken to numerous advisors all telling me different Information. I then then received a letter Monday confirming my dog had died and my policy had been stopped. I rang again and asked to speak to a manager and that I wanted to make a formal comp!aint. Still waiting 3 days later for manager to call me. … Read Full Review

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★★★★★

“Really helpful”

Written on: 01/03/2017 by Genevieves57 (1 review written)

I recently had a problem with one of my cats being ill. I was insured with Morethan so I phoned their helpline. They were really helpful and knowledgeable and advised me to take my cat to the out of hours emergency vet clinic. It transpired my cat had a liver problem and needed a few days in hospital on a drip with antibiotics and numerous tests were carried out. As a result we had to cancel out holiday. The vet fees were paid direct to the vets without any fuss minus the £75 excess and 10%… Read Full Review

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★☆☆☆☆

“Avoid if you value your Sanity!”

Written on: 21/02/2017 by AgustinWare85 (1 review written)

This company drive me insane. They've 'MORE THN' doubled my premiums in 3 years. I'm trying to cancel my policy. I got through via telephone after 40 minutes on hold asked about another query, was put through to the right department only to be on hold for another 15+++ minutes until I gave up!! Phoned again next day, on hold again, gave up after 20 minutes. Tried phoning again today but on hold AGAIN!!! Gave up. Tried on-line only to go round in circles 4 times. No other way of contacting… Read Full Review

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★★★★★

“Highly recommend ”

Written on: 21/11/2016 by BrielleMaher (1 review written)

It took me ages to decide on who to choose, I eventually chose more than because it was recommended by someone I met walking my French bulldog Lulu. Lulu fell very ill and has needed a lot of treatment, More than have made a very difficult time a lot easier, they are amazing and I can't fault them. Lulu is now doing a lot better and its so good to know that she will always be in safe hands thanks to More Than. Cant rate them enough… Read Full Review

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★★★★★

“Well worth the money”

Written on: 17/11/2016 by qjO'Connell416 (1 review written)

I insured my Siamese cat with More Than Lifetime Cover. She had cancer and many treatments costing thousands, and More Than paid up quickly and with no hassle.I read negative reviews here and was amazed. To my mind they are excellent and the 24/7 Helpline is great too. The only negative thing was the excess of £150. I expected the Premium to increase through time and with her illness, but it was still reasonable.Payment was quick if the vet sent off the claim form quickly. I would have liked… Read Full Review

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★★★★★

“Excellent ”

Written on: 30/09/2016 by Sophie480 (1 review written)

MoreThan have been absolutely fantastic over the years. We had two dogs, sadly now one, but MoreThan have been great. We took the policy out in October 2014, then in February 2015 my dog had a very expensive claim for spinal issues at over £7k. The claims process was easy, even though we used our local vet and a specialist, MoreThan dealt with both directly and there was no stress for me at all. Just completed one form and MoreThan did the rest with the vets. Then our renewal came around and I… Read Full Review

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★☆☆☆☆

“Worst insurance ”

Written on: 27/09/2016 by luMalloy107 (1 review written)

Do not waste your time or money on this insurance company. They thrive on putting up the renewals every year and ours has gone to 43% and don't care at all about customer loyalty no matter how long you have been with them. Endless money pit that in the end also don't cover hardly anything when you do need to make a claim even on the classic pet plan which is not cheap… Read Full Review

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★☆☆☆☆

“A change for the worse”

Written on: 22/09/2016 by Fitch95 (1 review written)

Dog has been with more than his whole life - a claim a few years ago was dealt with very speedily and dog even wished a speedy recovery by an appointed named claim handler ! However service clearly gone down hill - Claimed again early this year and my vet and I both spent weeks chasing the claim - passed from pillar to post / info from vet failing to be logged by more than and then requested again - more than were so slow and difficult that the money owed to my very helpful caring vet became… Read Full Review

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★☆☆☆☆

“Would not recommend”

Written on: 22/07/2016 by Ethen45 (1 review written)

We have used more than since 2008 and have paid over £2500 in premiums for our two dogs. We have never made a claim until this year, and have paid many bills we probably could have claimed for to avoid premium increases. This year our border terrier developed a cruciate problem and was going to have an operation but after hydrotherapy, rest and diet changes it was decided not to proceed with the operation. However we decided to claim for hydrotherapy, X rays and the consultations. After taking… Read Full Review

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★☆☆☆☆

“More than pet insurance very poor service”

Written on: 21/07/2016 by Redannette27 (1 review written)

I've been with more than pet insurance for quite a few years but not for much longer. They are very slow to pay out when you try to claim from them. They increase their policies by a large amount each year then you have to phone them and eventually they decrease it and offer you Argos vouchers. When I phoned them today asking why I still hadn't received a claim form after five days, the guy actually said that they have a large volume of claims to deal with!!! But they are quick enough to take… Read Full Review

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★☆☆☆☆

“Do not use. ”

Written on: 07/04/2016 by Maldonadori366 (1 review written)

I have insured my dog with them for 8 years and claimed only once. My dog has just passed away and they refuse to pay any insurance to the vets. He was 13 and I agree with the previous review. Excessive charges for elderly animals then refuse to pay out after paying them £56.83 a month. I might as well thrown my money into the bin!! My advice is 'd not use them'. My other dog is insured through Tesco and they are brilliant… Read Full Review

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Watkinsemma's Comment

Written on: 12/12/2016

Did you know that More Than provide Tesco with their insurance so it's the same company?

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★★★★★

“Good cover, no hassle claims”

Written on: 05/01/2016 by madterrier (7 reviews written)

Very happy with our pet insurance with More Than. Good level of cover. When we lost our cat Button, they were prompt to settle the claim and easy to deal with. They even allowed us to backdate a claim that was old and out of date (had not realised at the time it was claimable). Quite a contrast with the massively overrated Petplan. Expensive and hide behind the small print to wriggle out of paying claims. Did not have this problem with More Than, fund their claim procedure quick, efficient and… Read Full Review

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★★★★★

“Good cover, no hassle claims”

Written on: 05/01/2016 by madterrier (7 reviews written)

Very happy with our pet insurance with More Than. Good level of cover. When we lost our cat Button, they were prompt to settle the claim and easy to deal with. They even allowed us to backdate a claim that was old and out of date (had not realised at the time it was claimable). Quite a contrast with the massively overrated Petplan. Expensive and hide behind the small print to wriggle out of paying claims. Did not have this problem with More Than, fund their claim procedure quick, efficient and… Read Full Review

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★★★☆☆

“Huge price increases”

Written on: 13/11/2015 by king1960 (1 review written)

We have insured our Cocker through More Than for the last eight years and have only made one claim , was very disappointed when this years renewal came through with a 25% increase on the premium , together with a higher excess and an increase in the amount we have to pay for treatment Have now cancelled the policy which is a shame but clearly MoreThan not keen on insuring dogs as they get older !!… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 21/10/2015 by EmeryMurdock32 (1 review written)

Took out the insurance last year on two puppies. Unfortunately one of the puppies had a retained baby tooth which needed removing. Was informed policy did not cover it (despite being a substantial policy) as it wasn't an accident. Could have coped with this but staff on phone were consistently rude, kept getting my details wrong such as my name and was past from pillar to post. To add insult to injury I only took out the insurance based on potential quidco cashback - which has been… Read Full Review

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★★★★★

“brilliant service and lovley gesture”

Written on: 15/10/2015 by uwJohnson218 (1 review written)

I was in a panic wen I realise my 6 year old dog was seriously ill. He has had 3 operations in two weeks and maxed out our policy allowance of £7000.00. I called Morethan to confirm the top limit, the lady I spoke to was very nice and efficient and my claim form was sent directly to the vets. Three days later received a lovely bunch of flowers from the company.......such a nice gesture that won't be forgotten...thankyou Morethan… Read Full Review

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★★★★☆

“Amazing help switching from RSPCA insurance”

Written on: 17/09/2015 by Keith178 (1 review written)

My parents went away on holiday, leaving me to take care of the cats. One cat had broken her leg in the past and unfortunately 1 week into their holiday she broke it again. When I went to find the pet insurance details expecting bills of £2000 similar to the last time, I found that the previous RSPCA insurance had been stopped and an offer to join More Than was given to customers. My parents had wrongly assumed that the policy would automatically start, they never read the paperwork properly… Read Full Review

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