Just had our easyJet flights cancelled on the actual day of flight,we were left on holiday and next available easyJet flight was in 3 days,decided to use our initiative and book flights with BA to get us home at a cost of £600!!!on our return we tried to claim flight delay from post office travel insurance,we were not claiming the cost of new flights.they refused within 10mins.so annoyed with them.we could have stayed the 3 days and claimed hotel expenses.i am 75 and had travel insurance for 50+ years and this was our 1st ever claim.we still have 9 months cover left of this worthless annual travel insurance!!!avoid them and buy from a reputable company.we thought post office were reputable.

Tried to book insurance, on 25/05/2022 by phone, for a family holiday to the IOM starting on Friday 27th May 2022. After 25 minutes of answering personal/medical questions got to the point of destination. According to the Operator, Temi, the IOM is in the UK and I could not get upgraded to delay/abandonment/cancellation as we are not leaving the UK. (Which is what I definitely wanted). The IOM has never been part of the UK nor in the European Union. To make matters worse a baby was gurgling and making noises throughout the conversation which made it very difficult to understand her questions and I had to repeat my answers several times for her to understand me. Not professional in any way. Needless to say, I never got insurance through the PO by phone.

absolute shambles, wish I had never paid the post office for travel insurance. making a claim seemed straight forward , however nearly 6 weeks after my accident i get put on hold, lied to, passed to other departments, cut off and the people I am speaking to have no understanding of what is going on. They simply put you to the back of another 1hr phone queue. Still no closer to getting my extremely straight forward claim settled. The use a company called CSA to handle their claims which are a joke

Tryed to get quote online got as far as medical screening page would not let us go any further tryed 3 different devices same thing with all 3 So phoned spent 20 minutes giving medical history suddenly cut off phoned again was got a different person who couldn't pick quote up Waited for call back but nothing Everyone has last number display in this day and age so gave up!

I made a mistake on the name but to get it correct it is very hard to talk any one in persons and three different people on the phone just said that they need to transfer the calls twice they just cut the line of after nearly 55mins on hold . Spoke to third agent even he did the same just said he will transfer my call but then just got my call cut off someone just put the phone this happen on 14.09.2021 from 3.30pm to 4.35pm still no one can help me. I am not sure why they have agent to answer the call and decide to pass to someone else instead of sorting out the issue very un professional company to have travel insurance

My Annual Travel Insurance was a Complete waste of money due to Covid pandemic & government travel restrictions. Neither the Post Office or the underwriters communicated or provided any information as to the implications & how the restrictions on travel would affect the annual travel insurance. Other Companies at least gave timely information together with alternative options e.g.for a refund or vouchers. The Post Office just took my money & kept quiet. I will not recommended them & I will never use them again.

I had to go to hospital for a infection had blood tests , intravenous antibiotics and rang post office insurance next day spoke to someone who took all the information and agreed to pay me , the full cost of hospital charges ', money was in my bank 3days later , excellent service

The thing about an insurance company is you actually need someone there to talk to, someone to answer the phone. This basic requirement has been overlooked by the idiots at the post office. If you are stranded in a foreign country, need medical assistance or have lost your luggage and have post office insurance you are screwed!

We took out a worldwide travel policy thinking we had a good deal.Unfortunatley we endured 3 separate issues which resulted in two separate medical incidents and one missed connection.Total cost approx. £450. On trying to make a claim after first MEDICAL incident I am informed "sorry deduction of the excess negates the value of the claim".Then through no fault of ours a delayed flight meant we missed a connection and consequently one night of prepaid accommodation "sorry missed connections caused by delay are not covered by Economy policy " Unfortunately we had to take another trip to physician "if we deduct excess you can claim £5 " Can I put two of the issues together as they occurred during the same trip?. Reply No they must be separate .In total spent £317 on insurance and £450 on "incidents "Staff at call centre were condescending and unhelpful. Policy wording on Policy Certificate is NOT CLEAR. Unless you die on holiday or take seriously ill an Economy policy is a waste of money from my experience at least from Post Office

I so wish I had read these reviews prior to throwing my money away. I accidently left my suitcase on a weekend away and was informed that I had not being pay due care and attention to it so they will not even consider my claim !!!

Make sure your policy reflects your doctors records! I thought I had fully declared my medical conditions, but turns out you MUST declare being treated for Urine Infections; or any other minor infections and even if you suffer from the "Menapause" - so watch out ladies if that is on your docs records. Seems the definition of "condition" may be different from what you think! Never had to update insurance companies in the past with this level of detail,so definately won't be renewing.

I will summarise my experience of the Post Office travel insurance service in 3 points: Firstly, when I initially sent my claim in, I was sent someone else's details full of sensitive information like their name, DOB, address and medical conditions. Secondly, the sheer length of time it takes to settle a claim - supposedly 10 days but in reality well over a month and knocking on the door of two. Thirdly, transferring me totally the wrong amount of money when I finally reach the end due to a silly error in reading my bank statement. I don't understand how they are rated #1 in the UK, they are a very unprofessional outfit and I won't be purchasing from them again.

Paid for single trip cover don't receive any confirmation email all the money was taken from my account , messaged 4 times from 2 different email addresses to ask for policy details before I left for holiday although I received acknowledgement emails tell me they would respond within 10 days ( trip was two days after I bought it) i've still had no response after buying additional insurance elsewhere . I have since asked for a refund and again no response . No return from the trip and still nothing . Customer service appalling if you can't even get the information before you travel and they don't respond

Had my flight canceled, and aparently a cancelled flight isnt cancelled its just delayed, i had to fly so i had to book another flight and get to another airport, wont cover cost of the other flight, wont cover costs of getting to the other airport, and wont reimburse my money for my "delayed" cancelled flight. ABSOLUTE JOKE. RIP OFF. AVOID. DISGRACE.

I have just had a change in medical circumstance's and going on holiday within one week and only have one month left on my policy. I called the Post Office and took over 20 minutes to get through. I tried to tell the adviser what my medical condition was and he insisted on going through every thing. After another 15 minutes was told that there would be a surcharge but didn't expect it to be nearly £90!! My condition shouldn't result in any claim.

Have tried on 4 seperate occasions to get through on phone waiting 30 minuites without a reply a very poor response service.Only wanted to update my insurance policy

I've been buying Post Office travel Insurance for 10+ years and never needed to make a claim. Not that it's particularly good value but I naively thought I was dealing with a decent outfit. Last holiday in Majorca my wife tripped and broke her arm. I did everything right, all documentation as requested , signed ,countersigned medical records, everything proved. What a performance to get a pay out. I also found that I was suddenly dealing ,not with the Post Office, but their agents " Sentanta" (?) who are obviously tasked with making the claim process as difficult and stressful as possible. Really difficult, evasive, discourteous people to deal with. Eventually I got paid out but only because I'm stubborn and stuck at it. Next time I need insurance it will be anybody but the Post Office.