Skipton Building Society Reviews

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★★☆☆☆
1.8 / 5
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  • Customer Service

  • Telephone Banking

  • Internet Banking

  • Local Branch

  • Cash Point Facility

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Skipton Building Society
Skipton Building Society

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Latest Reviews

★☆☆☆☆

“Disgraceful...Skipton won't let you withdraw your own...”

Written on: 12/10/2021 by AudreyPeters (1 review written)

If you ever need to withdraw your entire funds from a savings account at Skipton to buy a house, you'll go through hell and high water to get YOUR money out, even from a flexible savings account. They will drag it out 4 weeks or so and many many calls of absolute misinformation. First they tell you it is being processed one week. Two weeks later someone will tell you they need a letter from your solicitor to authorise a withdrawal of YOUR funds. Unbelievable! Their customer service is… Read Full Review

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★☆☆☆☆

“Dreadful invest elsewhere”

Written on: 15/09/2021 by Joel197 (1 review written)

Absolutely awful experience trying get my money out. Still ongoing I am very concerned that that want to see my bank statement (personal data) which will show my incomings and outgoings before transferring my money to me.I would be interested to know if this is breaking GDPR… Read Full Review

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★☆☆☆☆

“Dreadful, Disgraceful. Avoid”

Written on: 18/06/2019 by Emilior469 (1 review written)

Please Avoid this company as they are useless and time wasters. One rep will decide one something ably for the next phone call to decide against that decision. Unskilled and poorly trained staff. Do Not contact this mortgage company as they are old and not competitive. Decisions in principle will be denied and argued against by their own staff and you will be left waiting way too long for any decisions to eventually be made in writing… Read Full Review

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★☆☆☆☆

“Worst in every way best avoided”

Written on: 16/06/2019 by AgustinHackett378 (1 review written)

We were talked into "can we interest you into our will service" paid £180 I kept updated added my son for £24 instead NO WILL was done day after his death told to get a solicitor refer to ombudsman who reiterated a fabricated untrue story when FSO don't deal with unregulated firms Redstone Wills Manager confirmed no Will was ever completed Skiptons through their solicitors Clarions claimed 1000's for my loss also Vincents Sltrs claimed 1000's I never received fee paid for failure to do… Read Full Review

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Was this review helpful? 2 0
★☆☆☆☆

“New Mortgage: Dissappointed at customer service times”

Written on: 22/11/2017

I was really pleased my mortgage offer which came through very quick within 5 days, the survey was carried out about 5 days later and all was going well. I'd had my offer through but realised it had also gone through to the wrong solicitor. Now, I admit this was my fault as I'd changed solicitors and forgot to update my FA, but 5 WEEKS later and weekly phone calls to follow it up and I still haven't got an offer! Initially I telephoned to advise the change and I was told they'd send a form… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“Waste of time”

Written on: 03/06/2017 by Pennington1987 (1 review written)

I had a large lump sum to invest and having many years experience of investing in the stock market I knew what I wanted to do with this particular pot of money. I had decided to put it in cash ISA and Skipton BS had the best rate. I would have had no problem transferring this money as it was currently in a share ISA. I made an appointment with Skipton BS and told them my plans but they were not interested they wanted me to see someone else re a different way of investing my money. I… Read Full Review

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Was this review helpful? 2 0
★★★☆☆

“Not able to top up my isa”

Written on: 31/01/2017 by Becks2001 (1 review written)

Although the ISA rate is good, I have only been allowed to deposit £2500 into my account this year, they have not let me deposit any more money, waste of time wish I'd gone elsewhere to enable me to save the full yearly allowance, disappointed… Read Full Review

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★★★★★

“Efficient ISA Service”

Written on: 20/10/2016 by GeoffNT (1 review written)

I have used my local Skipton Building Society on two different occasions to open ISA accounts. Confidentiality and service were excellent on both occasions. I was not hurried and everything clearly explained. Transfers in from other Societies quick and easy. I was given the feeling of being a valued customer, same day appointment, not feeling hurried, private room, refreshments all helped. The adviser I met with did offer their free initial financial planning consultation - however, no… Read Full Review

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★☆☆☆☆

“Do not get a mortgage from them avoid at all costs”

Written on: 07/10/2016 by 268Upton (1 review written)

Had the DIP agreed,and paid the deposit on our new home. The survey was done pretty quickly ,however they kept telling different stories when I called to find out how things were going and after two weeks of waiting they declined our full application.They made assumptions as part of their explanation why they decided to decline our application and didn't look at the bigger picture. Both my partner and I have excellent credit scores it seems this is not enough for them. Avoid at all costs… Read Full Review

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Was this review helpful? 2 0
★☆☆☆☆

“The slowest building society ever”

Written on: 24/05/2016

We are trying to remortgage for a other house was going to transport it but thought i would borrow more and get my wife on the mortgage its taken over two months and only due to us phoning we would of not known that they needed even more stuff its not a good service good job the people in the house chain are understanding as they got there mortgages within a month. You cannot even go in and see them its over the phone not good will never use them again and its still not sorted out… Read Full Review

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Was this review helpful? 1 0
★★★★★

“Excellent Service”

Written on: 17/05/2016 by Rolando11 (1 review written)

I set up my savings account online really easily and once I had forwarded the relevant documents, it was all complete. Both times I have phoned the Building society they have called me back rather than leaving me waiting for ages for someone to answer which was great. The lady I spoke to was very helpful and her knowledge of what I needed saved me time and money… Read Full Review

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Was this review helpful? 0 1
★★★★☆

“MY ONLINE EXPERIENCE”

Written on: 14/04/2016

As a savings institution, Skipton have provided a good online service. I had no problems in setting up an account and they have responded promptly to enquiries. In these dire times of low interest returns, they are also providing a competitive rate of interest on savings bonds… Read Full Review

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★☆☆☆☆

“Slow, unhelpful, rigid dinosaurs facing extinction...”

Written on: 09/03/2016 by Leachyw326 (1 review written)

Skipton Building Society simply do not belong to the internet age. Slow to respond to requests and extremely rigid in their approach. I do not blame individual staff, who I am sure are working to a predefined script and set-in-stone company procedures, but this, I am afraid, is no longer sufficient in a digital era. It seems my experience is repeated among the vast majority of Skipton reviewers, without any indication that the Society is prepared to up their game, negatives being repeated… Read Full Review

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Was this review helpful? 2 0
★☆☆☆☆

“Misleading ”

Written on: 25/11/2015

My fixed rate Skipton mortgage was coming to an end and was due to move to the variable rate. I approached Skipton to arranged a mortgage interview and discuss a mortgage review. At the time I was considering moving house and was rightfully told by the mortgage advisor that if I moved after arranging a new mortgage I would incur charges and would be better off sitting on the variable rate until I knew what was happening with my property. I pointed out that the variable rate was in the region of… Read Full Review

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Was this review helpful? 1 0
★☆☆☆☆

“Poor customer service on mortgages”

Written on: 25/11/2015 by Cherish245 (1 review written)

Very poor customer service on mortgages/ applications/ processing. Won't be using again… Read Full Review

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★☆☆☆☆

“Wrongful advice caused mortgage decline ”

Written on: 17/09/2015 by Asohal (1 review written)

Me and my husband waited 1 month for a mortgage appointment. Then we went through the questions, then 9 weeks later we got told ot was declined because the mortgage Advisor gave the wrong advice however all they said was sorry. We lost our house and £1000 in fees which they never refunded. the person I dealt with  is the worst Mortgage advisor of all time. Go to Yorkshire building society … Read Full Review

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★☆☆☆☆

“RUBBISH”

Written on: 11/08/2015 by russbear8 (1 review written)

I HAVE BEEN TRYING TO CLOSE MY ONLINE ACCOUNT I KEEP GETTING ERROR MESSAGE PHONED CUSTOMER SERVICE THEY TOLD ME THEY COULDN`T CLOSE IT AS THEY DON`T HAVE A SIGNATURE I HAVE SENT 2 COPIES OF MY SIGNATURE WHICH THEY SAY THEY HAVEN`T RECEIVED PHONED AGAIN CUSTOMER SERVICE ADVISED ME THEY WAS LOOKING INTO IT AND WOULD PHONE ME STRAIGHT BACK HAD NO CALL BACK WOULDN`T RECOMMEND TO MY BEST FRIEND SHABBY SERVICE… Read Full Review

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★☆☆☆☆

“Avoid dealing with Skipton if at all possible”

Written on: 03/07/2015

As with most of us who need a mortgage and don't have the time to 'shop around' I approached a recommended broker who got me a mortgage through Skipton. The broker clearly had a relationship with the building society and so he managed to get everything sorted and got me a 2 year fix mortgage. So far so good, no complaints. For two years my relationship with Skipton was for me making the necessary monthly amount available in my bank account and for them to take it. So far so good, no… Read Full Review

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★☆☆☆☆

“Painfully slow service”

Written on: 21/05/2015 by Benjaminy89 (1 review written)

we are trying to switch products when a fixed term mortgage ends. What a performance! for existing an existing customer of 12 years, it should be easier than this. We have to wait 1 month for an advisor call, which will be 1 hour long and many questions and paperwork required just to switch. Customer service ops cannot advise on anything they just answer the phones!! appalling… Read Full Review

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★☆☆☆☆

“worst banking experience ever ”

Written on: 11/05/2015 by White427 (1 review written)

I have banked with many building societies over the years, however this one is outstanding, the poor customer service, the online banking was problematic, calls unreturned, one problem after another, It took more than a month to open the account, where I had no access to my funds, I have had the account for 2 months with nothing but problems and I am now closing it down. Unbelievable and unacceptable poor service !!! unfortunately I had to give it one star as there was no option to say " no… Read Full Review

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