Leeds Building Society Reviews

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Leeds Building Society
★☆☆☆☆
1.4
12.0% of users recommend this
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  • Customer Service

  • Telephone Banking

  • Internet Banking

  • Local Branch

  • Cash Point Facility

Summary

Leeds Building Society began as the Leeds and Holbeck Building Society in 1875.


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Latest Reviews

“Do not open a cash isa for 24/25 with this company”

★☆☆☆☆

written by Dodie2 on 10/04/2024

Opened a cash isa with this company, no problem until tried to send funds electronically. After a lot of wasted time I discovered you have to wait 3 days to do this! Santander would not accept the account number I had been given. Meanwhile I am losing out as my funds are waiting in my current account ready to be transferred. Get into the 21st century Leeds. You are lagging behind your competitors. Skipton BS did not have a problem.

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“Avoid online products”

★☆☆☆☆

written by on 30/11/2023

Leeds BS are an outdated business unable to provide an online savings product with the service expected today. Systems lack basic functionality, processes are slow and there is very poor communication. Telpehone support staff are very friendly and appear helpful however their advice contradicts online customer support staff. There are plenty of better banks out there.

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“No communication whatsoever!”

★☆☆☆☆

written by Maliao446 on 13/10/2023

Had a cash ISA maturing absolutely no communication from Leeds. Had problems transferring it. Matured early in the month but holding onto the money until the end of the month. Would it recommend Leeds Building Society at all.

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“WRONG NAME ON CHEQUE BOUNCED”

★☆☆☆☆

written by KatieAguirre on 14/08/2023

WITHDRAWAL + CLOSE ACCOUNT INSTRUCTION - CHEQUE ONLY ALLOWED CHEQUE BOUNCED BY RECEIVING BANK- WRONG NAME! NO REPLY TO CALLS ... DREADFUL

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“Worst building society to try and get your own money out ”

★☆☆☆☆

written by gAlkan on 12/03/2022

Worst building society to try and get your own money out The questions they ask are ridiculous! I only want my money back.... you used it over 4 years so that's it worse experience !

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“Beware”

★☆☆☆☆

written by Wehobso on 23/08/2021

After the death of my fater-in-law in January, probate was eventually granted 5 weeks ago. Since that time our Solicitor's phone calls have not been returned and the Building Society have made it extremely difficult in getting his money released to us. They received all relevant documents in 1 envelope, but have insisted on having it completed and returned again. Our Solicitor is having complaint escalated and informed us this is a recurring problem with this B.S. Shame on you Leeds BS!!! YOU CONTINUE TO HOLD ONTO THIS MONEY.

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“My Mortgage application experience ”

★☆☆☆☆

written by Olugbengasokan on 05/07/2020

Interestingly, I had to do a fact find about the vision and core values of LBS. Collaborative, Straightforward, Progressive, Integrity, Passionate and Responsible. The vision is to be Britains most successful Building Society. However, the present reality is a far cry, given my recent experience with LBS. I was on this platform some days ago, when I mentioned that LBS came recommended by a Broker. I immediately sanctioned the suggestion and went with LBS. DIP went through in a timely manner and my Broker informed me that the survey had been instructed 2 days later. Impressed by the initial steps, I was optimistic that all will be well. Having not heard from my Broker after 2 weeks, I called the mortgage dept for an update on my application. To my utter shock, I was informed that my application had been declined on the basis that I did not have an indefinite leave to remain (ILR) in the UK and I posed a great risk to LBS, as there was the potential for me to leave the country. I was also informed by the Advisor that this was also an LBS policy. It is interesting to note that I'm father and spouse to British citizens, and I'm currently in the process of obtaining my ILR. Therefore, it belies common sense and reason for me to leave my family in a country we call home and have our means of livelihood. Thus, from a risk based approach, I do not see the risk I pose to LBS. I hold the right to work and reside in the UK, which should suffice in their consideration of my application. What I found most intriguing was that my application wasn't declined on it's merit i.e affordability, credit history/score amongst others. It was declined on a policy which I find to be discriminatory, prejudicial and unfavourable to well meaning applicants like myself, seeking to climb up the property ladder. This also contravenes the spirit of one of the core values LBS stands for 'Progressive'. It is important to state that an institution that prides itself in being Progressive, will and should never put in place policies that are repugnant to equal opportunity and fairness, and also calculated to discriminate, marginalise and make disadvantaged applicants like myself, with genuine intent to be Home owners and who have the means. I have spent a huge amount on the said property, which I am now at a risk of losing. In such a season where there is a yearning and outcry for change for people who are of ethnic minority decent to be treated equally, and to also have a sense of inclusion, it beats my imagination that a progressive institution, with such laudable repute like LBS, will subject itself to such tarnishing and unethical policy. Also, in order to be Britains most successful Building Society, there must be a departure from the current policy that marginalises and discriminates. In assessing risk, a common sense approach and discretion should be adopted. The litmus test of which should be, what is the degree of risk posed by an applicant, whose spouse and kids are British citizens, have their livelihood in the UK and are permanently resident in the UK? More so, as the applicant ticks all other relevant boxes to qualify for a mortgage. I hope LBS and its Management team, can go back to the drawing board, review this draconian and discriminatory policy and demonstrate that they are indeed progressive. Only then will they be able to attain the status of being Britains most successful Building Society.

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Chengsing's Response to Olugbengasokan's Review

Written on: 10/07/2021

Hi I have just received a mortgage in principle from Leeds and they asked the same thing, considering I have never left Britian since I came to this country 58 years and am 59 years old. I find this discriminatory, prejudicial and unfavourable.

TOTALLY AGREE

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“Appalling”

★★☆☆☆

written by Phil Clay on 30/10/2019

This company is appalling. When you ring up the phone system takes you in circles and you end up either back to the first keypad menu or getting cut off. You can never get to speak to anyone directly. They can only offer appointments weeks away but if you kick up a fuss they will give you one sooner. When you sort anything in branch they don't communicate it to the rest of the company. I took a document in to be scanned and emailed and it took 4 days to do this (she actually said it would be quicker than internal post, 4 days) I have paid 2 sets of surveyor payments at the counter then got correspondence saying you still need to make this payment so then have to forward the receipt numbers. Automated banking in 2019. When you do finally get to speak to human and mouse want to complain to a manager no one will speak to you. Yo have to fill out another form to complain. I only use them as they have huge fee's to exit their mortgages so can't afford to move. Don't both emailing staff either as they say they will sort stuff and nothing happens.

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Rammagsaysay's Response to Phil Clay's Review

Written on: 24/07/2020

Scandalous cruel
Scandalous cruel. Jewish. Manager Epsom evil.. Locked 2 nurses univ credit monies... Cheque eared but they locked illegally n unlawfully bbc advised.. Evil spawns

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Rammagsaysay's Response to Phil Clay's Review

Written on: 24/07/2020

Scandalous cruel
Scandalous cruel. Jewish. Manager Epsom evil.. Locked 2 nurses univ credit monies... Cheque eared but they locked illegally n unlawfully bbc advised.. Evil spawns

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“Mortgage”

★★★★★

written by Davies82 on 20/05/2019

Cant fault Leeds building society at all. Mortgage went through very quuck. I phoned them a couple of times along with my mortgage broker and they were very prompt at answering questions . All correspondence was also quickly,prompt and professional. Massive thank you LBS

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“ISA transfer”

★☆☆☆☆

written by JMC2017 on 20/03/2017

I switched an ISA - £51,000+ - to them and rec'd notification that the money had been transferred. 14 days later I have rec'd no letter from them acknowledging receipt or new account details and cannot get them to even tell me if they have these funds or not. Of course, I cannot access my money if I want to. I now have to wait at least 14 days, or even 8 weeks, for them to reply. In the past, they have lost a pension payment - which was always sat in their accounts - opened a wrong account, and issued two cheques for me which I had to hand straight back as they contained errors. For an institution handing customers money, they seem incapable of carrying out the simplest of tasks and, when things go wrong, of dealing with the problem. I find their attitude a total disgrace, arrogant and cavalier in the extreme. When I can sort out this mess, I will not be investing my precious savings with them ever again. I'm actually surprised to see all the bad reviews below and wish I'd found them before choosing a new home for my savings.

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“Dangerous incidious people”

★☆☆☆☆

written by 381Rivera on 11/01/2017

I had a total lack of communication from them whilst setting up a new mortgage with them. They dont ring when they say they will and when you ring them it can take forever to get through to someone. Recently I ask for a balance statement whilst overseas and without my mortgage number and after three emails I have given up trying. They sent me stupid, unintelligible instructions to get into some kind of secret hiding place where I would find utopia. I can't wait until my fixed term contract ends with them.

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“Remortgage went through easily”

★★★★☆

written by 363Compton on 23/11/2016

I used Leeds for a BTL remortgage recently (I already have savings with them) and applied through the online system. This was simple enough, although a bit clunky. I received my tracking dashboard from Optima which was self explanatory and sent in the documentation required (which was a little more than usual). Things then went ahead although and I had to ring Leeds/Optima a couple of times to chase some things up. Overall it was set up well, the communications were OK (could have been better), but the rate was great and the service/atitude of the people on the phones was very helpful. Overall pretty painless and was happy with the result.

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“Worst experience AVOID”

★☆☆☆☆

written by Graham194 on 25/07/2016

Couldn't agree with the below review enough. Mimics our situation completely. Leeds changed mortgage offer a further two times after instructing a valuation. Even disputed my signature "and advised this was the last bit of information before mortgage offer was supplied" so I had to go into branch to verify (the nearest branch an hour away). Caused such delays and over two months for Leeds to make a decision and then put a cap on mortgage offer and £15k less than original 3 offer amounts. Waste of time.

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“Disappointed ”

★★☆☆☆

written by AspenGreenwood on 08/07/2015

Having obtained a mortgage I find it is very difficult to speak with staff at Leeds Building Society. Telephone calls are hit and miss whether you receive a reply so I'd much prefer to use emails. I don't mind the wait of a few days but every reply is on a secure attachment which I have never been able to open. I therefore have no idea on what has been written and have to enquire again by letter.

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“Poor Service ”

★☆☆☆☆

written by Carlsonon441 on 02/07/2015

I obtained an Agreement in Principle from LBS as I was making an offer on a property. Whilst the online application form is easy enough to use, the output upon completion of the form is awful. You simply receive a screen saying the application is approved but there is absolutely no supporting information in terms of amounts etc. This is completely useless to show an estate agent when trying to prove funds for a new house purchase. When I called LBS it was a real struggle to get them to send me details of the agreement and then when they did it did not include a proper breakdown of the agreed lending amount or upper lending limit etc. When I called to request this they kept me waiting for 15 minutes before advising that they could not alter what they had already sent. I now have to go through another provider (incurring a further credit check) in order to make sure I obtain the information that 99% of other mortgage providers provide as standard. Would not recommend.

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“branch closed saturday”

★★★☆☆

written by Faichney on 21/04/2015

I made a journey into town to have my passbook updated with my yearly interest last Saturday only to find the office closed. I went again Monday but this time IT problems prevented my passbook from being updated. The staff apologised and said we should have received a letter informing us the branch would be closed Saturday for software update but we didn't receive any letter. 2 wasted journeys!

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“Leeds Building Society Customer Service is non existent ”

★☆☆☆☆

written by Cullen150 on 14/04/2015

On 2 occasions now i have waited over 20 mins to get through to Leeds. Member of staff unable to help so asked to speak to a manager and told a manager is not in so will call me back tomorrow. What kind of service is this? Was told to go into a local branch but living in the south west there are no branches - they need to think before they speak....

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“Leeds building society are rubbish and slow”

★☆☆☆☆

written by shimadzu on 03/04/2015

we have to go through Leeds BS to get a shared ownership mortgage it is taking forever and my buyers are now thinking of pulling out because of the time it is taking. I can't tell how much paperwork we have given them and then that wasn't good enough. We have had to move out of our rental property and rent somewhere else because of the time is has taken. I keep having to go to my estate agent and say they need this and she can't believe how much stuff they ask for. Is this normal for it to take so long? I haven't even got my mortgage agreed yet and we about 2 months in and still waiting to have a AIP and a survey. Going to loose the flat if they don't hurry up.

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“Don't listen and don't do anything to help”

★☆☆☆☆

written by ohPatterson476 on 02/03/2015

Terrible tried to stay with them for a new rate of mortgage and had to wait for two months for an appt and when they did eventually phone it was to start the whole process again I have had problems getting my account in ISAS sorted and they also lost my book and now over a month ago I finalised my mortgage and paid it in full and it is still showing as a secured loan on my credit report . They have not apologised and also will not do anything to send a message to the credit agencies that it is settled .

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“I opened a savings account with the Leeds and supplied...”

★☆☆☆☆

written by happy-happy on 03/07/2014

I opened a savings account with the Leeds and supplied them with the required ID only to be contacted a week later and asked for even more ID which I supplied and was assured would be Sufficient ,Unbelievably I was then contacted a third time a week later and asked for 2 more ID documents and threatened with account closure with denied access to the £5940 I had invested in good faith , at this stage I had already produced my Passport/Driving licence /National insurance Number /Utility bill and Halifax Bank statement for the last 3 months . I have opened Skipton/Barclays and Santander accounts in the last 3 years and all have accepted A Passport and Utility bill as proof of ID , The Leeds made me feel like a criminal and I am in the complaints procedure currently trying to access my funds . stay clear is my advice .

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