East Midlands Airport Reviews

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★★☆☆☆
2.2 / 5
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East Midlands Airport

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Latest Reviews

★☆☆☆☆

“I would give zero if i could, main gripe parking charges”

Written on: 14/11/2020 by RogerVaughn53 (1 review written)

terrible airport, staff are uninterested and unhelpful, after my partners last trip in october we will never ever use them again. Looking at other review forums it seems that I am not in the minority with my opinion. Come on east midlands you can do better than this!!!!… Read Full Review

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★★☆☆☆

“Delays both ways ”

Written on: 16/05/2017 by KD1956 (1 review written)

Only 3 security stations (out of 9) open on the way out - over 40 mins to get through. Delays on the way back at border control because of those ridiculous self serve stations which mostly fail to scan the photo part of your passport. Badly organised overall and seem only interested in taking your money at the Duty Free… Read Full Review

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★☆☆☆☆

“AWFUL SECURITY ARRANGEMENTS”

Written on: 24/02/2017 by Dicksonls271 (1 review written)

HUGE LINES AT SECURITY AT RUSH HOUR THROUGH INCOMPETENT STAFF AND POOR PROCESS. STAFF UNFRIENDLY AND UNHELPFUL. BADLY TRAINED. NOT CAPABLE OF REACTING TO NEEDS OF PASSENGERS. IN COMPARISON TO MY NORMAL EXPEREINCE AT EAST MIDLANDS 20 FEB 17 AT 0800 WAS VERY BADLY ORGANISED. MAYBE 25% OF THE STAFF WERE EFFECTIVE, REMAINDER CONTRIBUTED ( AND APPEARED TO DELIGHT IN ) SLOWING UP THE WHOLE PROCESS - ONE GUY REFUSING TO MOVE ANY OF THE TRAYS HIMSELF. NEEDS SORTING WITH IMPROVED TRAINING OR GET… Read Full Review

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Johnbernard123's Comment

Written on: 19/07/2017

Fully agree - rude and unhelpful at security. Airport has become too busy for its own good and I now avoid it twice per month

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★★☆☆☆

“Wait on airplane ”

Written on: 13/02/2017 by heSalazar393 (1 review written)

Waited on the aircraft to be de-iced for an hour and a half. Watched them de-ice a plane that had boarded a long time after us! It took less than 5 minutes to do it!!!! They knew we were going to be delayed a long time but still boarded us for our hour and a half flight and made us wait onboard. The flight is shorter than our time on the runway!!!!!!!… Read Full Review

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★☆☆☆☆

“Terrible Customs Delay's”

Written on: 04/10/2016 by Andy1Traffic (1 review written)

Second time at this airport this year the situation was bad enough in the Summer .An Absolute nightmare getting through customs this time around : Landed at 13:30 3rd September 2016.. left us queuing next to the runway for 40 minutes luckily the sun was shining. This is Surely a breech of Health & Safety regulations ,planes being re-fuelled less than 150 meters away.The Infrastructure at airport is not good enough to accommodate the amount of flights landing from my observation there where… Read Full Review

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★★☆☆☆

“Disabled unfriendly and poor cateringservice”

Written on: 11/09/2016

Travelled 17th Auguston Ryanair tO Carcassonne.Had to walk long way to terminal, then was walked long way for wheelchair. The woman ringing it was curt and unpleasant.When I tried to explain something she retorted "I know, I'm not stupid you know" Though I rrquested she take me to join my family in the Duty free she dumped me at the gate.I managed to get a cup of lukewarm un drinkable expensiver coffee saved by couldn't care less staff. The men who took me on to the plane were much better and… Read Full Review

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★☆☆☆☆

“a nightmare”

Written on: 27/07/2016 by Hackettsr81 (1 review written)

Second time at this airport this year , a nightmare getting through early in mornings, do they want us to arrive five hours before flights ,queuing for ages to book in ,then same at security check in.No time left to have anything to eat or look around shops etc. Will do any thing to avoid this airport in future .Infrastructure at airport not good enough for all the flights ,staff grumpy ,because they fed up of everyone moaning at them. Management need to get there heads out of sand and sort it… Read Full Review

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★☆☆☆☆

“Hate this dingy outdated AP never again ”

Written on: 16/07/2016 by Josiem335 (1 review written)

Hate this dingy outdated AP never again… Read Full Review

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★★☆☆☆

“Not enough customer service during Download Festival...”

Written on: 24/06/2016 by vegmanbl56 (1 review written)

Poor customer consideration ring download festival week, total gridlock with people having to walk from M1 services to get to terminal. There has to be better planning to provide transportation to people who have paid many hundreds of pound for flights/holiday to find access to the terminal/car parks from any direction impossible. Took us 1 hour 20 minutes to travel 1 mile and only just made our flight because we left home early. Designated travel lanes must be sorted to ensure that not only… Read Full Review

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★★☆☆☆

“Grim”

Written on: 11/08/2015 by urMilne229 (1 review written)

An unfriendly, grim, charmless box. It has almost as many columns holding up the ceiling as it does shops. All journeys through this sad little box are like a slalom course to a skier. When you come out of the low-ceilinged section gasping for air and desperate for a comfortable seat you are greeted by a white shed full of columns. Who the hell designed this place! Some rich plonker who never has to use it?… Read Full Review

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★☆☆☆☆

“Meet and Greet a joke !”

Written on: 02/06/2015 by scorchio45 (1 review written)

Nobody meets you and certainly nobody greets you. 10 minute queue to get through the barrier into the car park. Then 10 minute queue into the car park office where both departures and arrivals queue at the same desk. Staff pleasant enough but seem intent on chatting to every customer excessively when there is a queue of 15 people out of the door. Compare this to Birmingham where you bowl up, get our your car, unload your luggage and hand your key to the nice friendly gentleman then you are on… Read Full Review

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★☆☆☆☆

“Avoid at all costs - fly from somewhere else. Anywhere...”

Written on: 27/05/2015 by AvrilJ (1 review written)

East Midlands used to be a pleasant airport from which to fly. Now it is simply awful - particularly the car park/departures area and drop off arrangements for anyone elderly and/or infirm but without a disabled sticker. I visited today with a friend who was travelling. I selected the short stay car park because I knew I would be longer helping him into Departures than the 10 minutes allowed in the PAY drop off zone (yes, they now charge to drop off - including the taxi drop off). The short… Read Full Review

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★★★★★

“Nice friendly airport- just what is wanted!!!”

Written on: 19/03/2015 by Loopyloo2k15 (1 review written)

Having read the reviews I felt it was unfair to dismiss this airport just because of the security proceedures (you would moan if something bad happened). I am glad I flew from this airport afterall, staff were friendly and very helpful and made a good start to my holiday. I love the way it feels like a free flow to every step and very well planned out. Good Work East Midlands Airport!!! … Read Full Review

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★☆☆☆☆

“ALWAYS WORKS GOING ON BUT NO IMPROVEMENT”

Written on: 02/03/2015 by walkersparadise (1 review written)

This place has issues with car park payment machines, exit and entry barriers and 3 years on no improvement. Landed tonight at East Midlands only to be delayed because the car park payment machine swallowed our taxi driver's money and wouldn't refund......this happened before some months ago and machines are not repaired or upgraded. Is this an East Midlands Airport rouse to make some easy cash? Also at 87 the taxi is parking further and further away from the terminal building due to the… Read Full Review

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★★☆☆☆

“security is the achillies heel”

Written on: 08/02/2015 by kenandjill (1 review written)

Parking options are very good, the shops and restaurants are fine, but the security dept is not fit for purpose. The layout would be fine for herding cattle, but not paying customers. The process of checking the bags is so slow and the staff just don't show any urgency, so the queues are ridiculous… Read Full Review

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Steve_E007's Response to kenandjill's Review

Written on: 19/02/2015

If you are unlucky enough to hit it at the wrong time - then yes the queues can get a bit long. Just be sure to leave yourself enough time. It is only usually just the one long queue, though (some airports have you queuing at check in, baggage drop off, security, passport control and sometime a second security area (e.g. Charles De Gaul and Frankfurt).. It is never that bad here) Apart from that the airport is compact and friendly. I quite like flying from here in preference to the more stressful and overcrowded Manchester, Birmingham and (heaven forbid) Heathrow!

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★☆☆☆☆

“5 min snow shuts runway!”

Written on: 31/01/2015 by Yamilet205 (1 review written)

Barely any snow now blue sky has shut runway for 2 hours at least, tens of staff walking around with high vis jackets doing very little. No information just a joke. No apparent effort or care, ashamed this is a UK airports… Read Full Review

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★★☆☆☆

“Security could not care less”

Written on: 04/11/2014 by Ralph213 (1 review written)

Flew to Glasgow 28 October. No problem with flight. Going through security was awful. Kept waiting ages as only 2 channels open and the remainder closed. Staff completely uninterested in their jobs and it showed. East Midlands seems to be doing refurbishment work but not exactly advising on what is being done. This place is a mess and needs a good clear out ie. staff wise. Customers should be kept up to date with info. It is pretty obvious that this place caters for the budget end of… Read Full Review

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★★★★☆

“Easy experience”

Written on: 28/08/2014 by Serenmonkey (3 reviews written)

Travelled Monday 11th August, 11.30 am flight. Arrived 9.15, check in area literally deserted, no queue for Ryanair bag drop. Through to Security, only one lane open, about 5 people in front of us - took just a few minutes to get our family through. Fairly basic facilities once in departures, but everything we needed, and really quiet. Got seats overlooking Tarmac so kids could see out, grabbed some food, all fine. Bit of a scrum boarding, but nothing too bad. Left on time. Returned 4pm… Read Full Review

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★☆☆☆☆

“absolutely terrible worse ever been to”

Written on: 20/08/2014 by Peters301 (1 review written)

This is the worse organised airport I have ever been to and I/we will never fly from there again even if I won a free holiday. Please avoid even if you get a good holiday deal...you may just miss your flight like others. Flight out was at 0715 arrived at airport at 0515. Pre online check in already done took 1hr 50 mins to get through security. 50 mins queue to just get our boarding cards stamped- now flying on other budget airlines the same length of questions 10 - 15 mins.( no organised… Read Full Review

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★☆☆☆☆

“absolutely terrible worse ever been to”

Written on: 18/08/2014 by barry.scanlon.9 (1 review written)

This is the worse organised airport I have ever been to and I/we will never fly from there again even if I won a free holiday. Please avoid even if you get a good holiday deal...you may just miss your flight like others. Flight out was at 0715 arrived at airport at 0515. Pre online check in already done took 1hr 50 mins to get through security. 50 mins queue to just get our boarding cards stamped- now flying on other budget airlines the same length of questions 10 - 15 mins.( no organised… Read Full Review

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