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Latest Reviews

★☆☆☆☆

“Misleading photos of hotel room sold- hard to get...”

Written on: 04/12/2017 by LisaM123 (1 review written)

Falsely represented room - told to wait by customer service, and then told that I waited too long in the hotel and they don't want to give me my money back I booked a hotel room by them. It was completely different to the images shown, it was very old, had cracks and it was not clean. I arrived late in the evening around 9pm at the hotel. When I finally checked in and entered the room, I was most horrified. I took photos and called lastminute.com. The hotel rep said that the UK dept was… Read Full Review

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★☆☆☆☆

“Monarch Flight Booked Through lastminute.com”

Written on: 29/10/2017 by GarethWBarrett (3 reviews written)

An absolutely shocking service from this travel 'agency'. I booked two flights through them, the outbound which was with Monarch and paid via debit card. When the Monarch collapse was announced, I made several calls to their call centre to be told '...not our problem...' in essence. There was no protection under ABTA as these were flights only, they were unwilling to locate alternate outbound flights and totally unable to amend my return flights to alternate travel dates (easyjet). I have never… Read Full Review

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★☆☆☆☆

“Be Aware”

Written on: 20/10/2017

On Monday 16th October , I telephoned the customer service on 0800 number as I was sent an email to pay the pending balance by 24th October. The lady answered the phoned had all my details and knew I was going pay the pending balance. She took down my card details and said the card is not going through, she tried this 3 times and asked me to check with my bank as the card kept failing. Told the lady, I never had problems before how can this be an error - this call was made in the morning so, at… Read Full Review

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★☆☆☆☆

“The worst experience ever”

Written on: 12/10/2017 by Veryupsettraveller (1 review written)

Booked hotel with lastminute.com Hotel I booked wasn't confirmed but my money was taken. Next day I got email that hotel is not available and I have to choose another hotel, again hotel not available. In the end I was place in hotel far from centre. Stay away from lastminute.com… Read Full Review

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★☆☆☆☆

“Cheaters”

Written on: 16/09/2017 by Cmh30 (1 review written)

Horrible experience from lastminute.com- was charged for three people and they only sent a voucher for a twin room. When I called customer service I was told it was my fault even though the hotel confirmed it was a mistake on the part of lastminute.com… Read Full Review

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Veryupsettraveller's Response to Cmh30's Review

Written on: 12/10/2017

Had a worst experience with lastminute.com.

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★★★★☆

“Flight with Hotel and parking”

Written on: 07/09/2017 by McIntyre127 (1 review written)

We booked package holiday but realised it had confirmed wrong flight out of stn and returning LGW - We called up which was after hours @7 and was advised we could amend next day or cancel. We chose to cancel incase flight prices changed and were then stuck. We were assured the cancellation would take place and we did received email next day and funds were back within 2 days. We did rebook with correct flights and a car although the car is not available and we have had to do a little chasing… Read Full Review

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★☆☆☆☆

“Do not use lastminute.com”

Written on: 31/08/2017 by Nicoleamdurer (1 review written)

Absolutely despicable behaviour. Booked what was meant to be a three star hotel on lastminute.com, when we got there it was like a dungeon. A small room in a basement that was filthy, unhygienic and frankly unsafe. There was no bathroom door, the ceiling was leaking a brown coloured fluid and the room stunk of damp. They don't even check the hotels before they post them on their website. They are refusing to give compensation. Avoid this company like the plague. They have disgusting customer… Read Full Review

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Veryupsettraveller's Response to Nicoleamdurer's Review

Written on: 12/10/2017

I had a similar experience. Lastminute -worst company ever

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★☆☆☆☆

“AVOID AT ALL COSTS ”

Written on: 24/08/2017

I work in travel and please avoid last minute .com at all cost they are based in idea and take your money and if you need to change or amend flights hotels they tell you that it cannot be done they hardly speak english and you are kept waiting for ages if you must book use Expedia or Opodo or go direct to the airline and hotel saves you time and money AVOID AVOID AVOID… Read Full Review

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Veryupsettraveller's Comment

Written on: 12/10/2017

Thank you, I wish I read your comment before. Had a terrible experience with lastminute, they are terrible.

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★☆☆☆☆

“Avoid at all costs ”

Written on: 16/08/2017 by Susanbyford (1 review written)

They buy up airline seats at cheap rates and then sell them onto you and make a 'small' profit as advised by the very unhelpful customer service agent who constantly talked over me and then decided to mute the call several times. If you need to book a flight - go directly to the airline and book directly with them. That way you know exactly where you stand. These people have no idea what is going on. They told me a pack of stories which I only found out when I spoke with the airline when I… Read Full Review

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★☆☆☆☆

“Failed to either confirm or cancel flights”

Written on: 11/05/2017

Absolutely terrible, for over 10 hours they were unable to confirm or deny my flights had been secured (I was flying the next morning). I ended up going direct to the airline and receiving confirmation in seconds. Even now I don't know if my flights have been secured by lastminute. Joke of a company. I have spoken to 6+ agents and management, all refused to confirm or deny that I had a booking. Do not use them. Chances of me getting my money back are next to none, I don't believe the… Read Full Review

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★☆☆☆☆

“No service provided!”

Written on: 01/05/2017 by VivLew (1 review written)

Very poor service with no regard for customer. I booked a flight with Lastminute.com however due to unforeseen circumstances I was unable to take the flight. I provided 14 days notice and requested a refund. I was told an agent would call me back. After 2 days I called again to be told someone would call me back. After another two days I spoke to a gentleman that told me he would email me, which he did. My refund request had been turned down but no reasons were supplied. I checked the… Read Full Review

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★☆☆☆☆

“Misadvertised Hotel”

Written on: 15/04/2017 by RowanFischer (1 review written)

Misadvertised Hotel, misleading (false) description about the location. When raised the issue it has been ignored and they refused to cancel the booking. No apologies or any sort of acknowledgment of the fact that lastminute.com showed false information about the hotel on the website… Read Full Review

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★☆☆☆☆

“It's all your fault”

Written on: 27/03/2017 by Simond0 (1 review written)

I wanted to surprise my girlfriend with a trip to Barcelona. I found a fabulous hotel at a good price at lastminute.com. The flight times were really early both outbound and return so I phoned lastminute to see if they could find me any better flights. The lady was really helpful and gave me two options, one for three days and one for four. BOTH had much better flight times. She called me back later that day to take a payment. I went for option 2, leaving Manchester at 12.55pm and returning… Read Full Review

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★☆☆☆☆

“how many people lost flights and money because of...”

Written on: 23/03/2017 by yurishvets (1 review written)

how many people lost flights and money because of you?! You cancelled my flight and told ... about high-priority list and some team working on my case which is absolutely nonsense because I waited for the refund from you for a MONTH! Another phone asks credit card details! Are you serious?! You promised the refund. WHEN? the WORST experience I ever had flying. They stole $ 556 from me… Read Full Review

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★☆☆☆☆

“Very bad experience with Lastminute.com”

Written on: 18/03/2017 by dissatisfiedcustomer1234 (1 review written)

Flight was cancelled. All my emails return with automated responses. Phone call promises to find an alternative flight during a week are not fulfilled and even denied. Nobody gets back, even after promising to escalate my issue and to find a solution in 24 hours. Terrible customer service and stolen money. Never ever even think to buy at Lastminute.com!… Read Full Review

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★☆☆☆☆

“Disgusting Customer Service”

Written on: 18/03/2017 by Aryanna399 (1 review written)

I contacted lastminute.com due to me not being able to stay at a hotel, due to the family emergency of my father-in-law falling terminally ill. I initially spoke to the hotel direct, who agreed they would accept an amended booking date due to the circumstances, however I would have contact lastminute.com first because booking was through lastminute.com. I spoke with the team on 15.03.17 at around 20:00 and was informed that this amendment would be no issue providing the hotel agreed the… Read Full Review

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★☆☆☆☆

“DON`T HONOUR PRICES”

Written on: 16/03/2017 by CParker1957 (1 review written)

We decided to book a last minute break to Italy, so naturally thought of last minute.com. The price for the holiday was given and agreed over the phone, with the agent confirming that this was so. Later that night we came to print the documents for the holiday, we were told these would be sent but instead found an E-Mail telling us that the holiday was not confirmed. Upon calling Last Minute.com they told us that the price had gone up by over £170. No amount of arguing the point made any… Read Full Review

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★☆☆☆☆

“attempting to changer flight dates due to bereavement ”

Written on: 09/03/2017 by jenheron1984 (1 review written)

Unwilling or unable to change flight dates due to bereavement. Pensioner travelling from uk to visit his family in Australia and forced to pay FULL fare TWICE to change the dates by 2 weeks to allow him to attend his sisters funeral. Spoke to Emirates directly and had we booked direct they would have changed the dates no problem and only paid a small fee. Disgusting abuse of someone else's misfortune. Should be ashamed of yourselves… Read Full Review

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★☆☆☆☆

“lies lies and more lies”

Written on: 19/02/2017 by davidllll (1 review written)

Do not ever ever use this company. They will ruin your holiday and never refund you. They just give you a load of broken promises, keep you holding on,promise to call you back and never do. Something should be done to close them down as they are nothing but a bunch of charlatans. YOU HAVE BEEN WARNED!!!!!!… Read Full Review

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★☆☆☆☆

“The LAST company you need at the last minute!”

Written on: 29/01/2017 by ALAr (1 review written)

It's as if Lastminute.com is set up intentionally to sabotage your travel plans. I booked a flight and car package from the UK to Melbourne.  had to go over on short notice and booked late on Friday (or in early minutes/hours of Saturday) for a Monday departure. You know... last minute. The price changed which lastminute.com notified me of. That's fine. I agreed to pay the difference/new price. They said someone from accounts would be in touch to collect the payment. No one called after a day… Read Full Review

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