Lastminute Reviews - www.lastminute.com

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Latest Reviews

★☆☆☆☆

“WORST COMPANY EVER! ”

Written on: 01/12/2021 by Mtozoni (1 review written)

WORST COMPANY EVER! RUN AWAY FROM THEM, BUY A TICKET FROM DE DEVIL HIMSELF BUT NOT FROM THEM!I regret so much for not searching the reviews before booking with them. They cancelled my reservation without my authorization TWO DAYS BEFORE MY FLIGHT!… Read Full Review

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★☆☆☆☆

“Lastminute.com - terrible experience”

Written on: 15/11/2021 by alexole74 (1 review written)

We booked flights with lastminute. At some point they (allegedly) sent us an EMAIL to notify that the airline has decided to cancel the return flight. Then as I have never received it the airline's flight left (6 days earlier) and we discovered it on the day when we were trying to check in. Clearly, apart from this mythical email notification, lastminute never moved a finger to let us know that our return flights are no longer there. No texts, no calls. Customer services are now saying that… Read Full Review

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★☆☆☆☆

“Dreadful Service ”

Written on: 22/10/2021 by ozCallahan365 (1 review written)

Despite numerous calls re refund still have yet to receive it after 6 months, stating it is still being processed! Would never go anywhere near them again and can only describe their customer service as abysmal. … Read Full Review

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★☆☆☆☆

“Missing refund, terrible customer service!!!”

Written on: 20/10/2021 by JusticeClark385 (1 review written)

Me and my friends booked an apartment to stay in at leeds for one of there 21st birthdays, that week we got an email to say this people who was in it at the time had covid and had to isolate there, meaning we wouldn’t be able to go. I was told to make a cancellation request and I would receive my £229 refund. I did this within minutes of getting the email, I rang last minute a week after to see how long my refund be I was told it was processing and they didn’t have a time scale, so I… Read Full Review

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★☆☆☆☆

“DO NOT book through LastMinute.com - you will regret it”

Written on: 26/08/2021 by Jaliyah179 (1 review written)

Appalling company, with the worst customer service I've ever experienced. Had a small issue which could have easily been resolved in one phonecall, and I spent a week trying to get through to their customer service, only to be told they'd call me back and my case had been flagged as 'urgent'. They never called me back, and because of the issue, we missed our holiday and they won't issue a refund. Please avoid at all costs- they have a shocking reputation and shouldn't be in business… Read Full Review

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★☆☆☆☆

“no refund expected”

Written on: 09/08/2021 by Allisson194 (1 review written)

i ordered thru this firm and bravofly they didnt confirm my reservataion, no email was sent to me, no invoice, not ticket - but I was cherged with 150 dollars anyway! of curse no reply on phone or e-mail and no refund never never order from them!!!!!!!!!!!!… Read Full Review

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★☆☆☆☆

“be careful booking with Lastminute.com”

Written on: 03/08/2021 by 39Caldwell (1 review written)

Be very careful booking with Lastminute. We choose to pay the extra FullyFlex (fully flexible tickets) option for our flights to the USA given we were unsure regards the Covid situation. As the Covid situation in the US became clear that we would not be allowed entry we made a request on cancellation or changing our dates to next year. Lastminute simply informed us that a cancellation request had been made and we would only be offered approximately 50% of the flight costs. We sent multiple… Read Full Review

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★☆☆☆☆

“One worse and terrible travel agency”

Written on: 19/06/2021 by NathenHorton410 (1 review written)

Please please please don't waste your time with this terrible company they took money of me and never reply back had to contact with and reverse my money… Read Full Review

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★☆☆☆☆

“Not recommended to WORST ENEMY”

Written on: 12/06/2021 by dcirulis (3 reviews written)

ell where to start These so called Travel agents are nothing more than money. I booked flights to turkey using this shower and they didnt even tell me flight was canceled! I only found out by chance, No Emails no nothing once they have your cash they are not interested The ROT is from the Managing director down. Book with the at your peril also avoid their sister companies (Bravofly, Volagratis, Rumbo,Weg.de, Jetcost Hotelscan and FWD ) all the same company all the same ''Poop service'' Pay… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 26/05/2021 by Joanna144 (1 review written)

I would have given no stars if I could. Really poor customer service. Have been the worst travel company to deal with in terms of the pandemic and cancelations. Totally not helpful. Will never use them again. Least helpful customer service people I have ever spoken to and no way to escalate the problem… Read Full Review

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★☆☆☆☆

“Don't bother!!!”

Written on: 19/03/2021 by antonionereu (1 review written)

Sometimes, when you think that they sell cheaper tickets, it's just a foolish... don't bother buying anything from lastminute.com, they simply doesn't solve your problems and get some new ones! Due to the pandemic of coronavirus, i am not allowed to travel to norway, since frontiers are closed to foreign people... So, i tried to rebook a flight, which was supposed to be made by airfrance airline company! The hotel changed my stay,to some months after, however, when i tried to do the same in… Read Full Review

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★☆☆☆☆

“Absolutely horrible company avoid avoid avoid! I...”

Written on: 03/11/2020 by Hhfb (1 review written)

Absolutely horrible company avoid avoid avoid! I picked the option for free cancellation which obviously charges more! And it does not say anywhere on the website that I will have to pay more money out of my pocket to cancel booking! They refusing to give my £300 back on top they asking me to pay £100 more to cancel my booking! WTH! I want my money back I'm not paying single penny extra… Read Full Review

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★☆☆☆☆

“Appealing customer service.”

Written on: 25/09/2020

They said they phoned me and emailed me, I had no record of them phoning me or emailing me. I tried to transfer my flights but by the time t got through they said I was to late and that cost me £638. I will never use this company again and I have warned my family and friends not to use this company… Read Full Review

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★☆☆☆☆

“Need Negative Stara”

Written on: 04/09/2020 by Mickrtsm (1 review written)

If i could use negative stars I would. Our flights were cancelled, by the airline, as were all their flights out of Glasgow. This was due to corona and the restrictions applied to UK citizens into USA, as a result. I tried to contact Lastminute and they made it impossible, their “customer service” lines were only playing recorded messages and there was no response to any emails, even those sent to their Italian Directors. This was a package holiday and therefore entitled us to full refund… Read Full Review

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★☆☆☆☆

“Competition Markets Authority - Complaint being looked...”

Written on: 01/07/2020 by uoSoto455 (1 review written)

Dreadful service. I have been trying for weeks to get a refund for a holiday to New York at the beginning of April. They repeatedly promised to refund my holiday costs and keep saying that it is being processed. I have managed to get through today to be told another story that now instead of 15 days to process a refund it will take about 5 weeks. Now I have opened a case with CMA who are looking into the company for not refunding customers. I also requested details of their legal team. They… Read Full Review

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Helene123's Comment

Written on: 13/07/2020

You can also join the group VICTIMS OF LASTMINUTE on Facebook. There are already over 3,000 members who are all still waiting for refunds. Emailing ABTA is pretty pointless as they are not the least concerned. I never believed that your money is financially protected with them.

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★☆☆☆☆

“Don't spend a minute on this website”

Written on: 01/07/2020 by Helene123 (11 reviews written)

On 1st January I booked a holiday. On 15th June I was supposed to pay the balance but I didn't pay it. On 16th June I received an email telling me that my holiday had been cancelled - that's why I didn't pay the balance. There was availability at the hotel for my dates and, although my flights had been cancelled, there were plenty of other flights available. There doesn't even appear to be an email address for this company. Their parent company is Swiss. This company cannot possibly still be… Read Full Review

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★☆☆☆☆

“Lastminute.com - bottom of the pile”

Written on: 20/05/2020 by KRC1 (2 reviews written)

I wont be booking with them again and I would advise anyone not to book with them. We paid £3000 for a 10 day holiday in Cancun where the hotel was not up to standard, all the facilities were closed (the hotel not as described) and sub-standard food gave me food poisoning. In short I received: • Poor service provision, (in not providing the standard of holiday I paid for) • Misrepresentation of facts, (Complaints team subsequently that I had sought to cancel my holiday after I had it - I… Read Full Review

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★☆☆☆☆

“Would give 0 star if I could”

Written on: 18/05/2020 by Sheridanfy413 (1 review written)

Have been waiting for refund more than 3 months! No reply, no calls, and no emails. Very very terrible. There is no way to talk to anyone. Always showing that they experience high volume of calls. Would not recommend to anyone… Read Full Review

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Helene123's Comment

Written on: 27/05/2020

Thanks for this. I am supposed to be going away on 1st July but am nervous about paying the balance. I'll re-book it on different websites. British travel companies seem to think that they can use people's money to pay their salaries. ABTA should be paying all refunds where travel companies have cancelled your holiday. They must have run out of money a long time ago.

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★☆☆☆☆

“Very disappointing and appalling customer service. The...”

Written on: 21/04/2020 by Mynhardt (1 review written)

Our small family found ourselves in the UK on holiday(We from South Africa) during the middle of March 2020. We were due to return to South Africa on the 19th of March 2020. As from the 14 th of March things really stared getting heretic in the sense that countries started to announce lock downs,ban and cancel flights with no alternatives etc.I think it was on the 15 th March that the South African president announced that all flights from the UK entering South Africa would be banned as from… Read Full Review

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★☆☆☆☆

“Never again”

Written on: 08/04/2020 by Goodman159 (1 review written)

They are useless.Never again any tickets with them. In a middle of conversation they just hung up… Read Full Review

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