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Latest Reviews

★☆☆☆☆

“Poor hotel Begged to come home. ”

Written on: 24/10/2017 by Panrucker123 (1 review written)

Hotel:- St George gardens in Cyprus, Papos. I have always booked my holidays through first choice and never been disappointed. However this time round I could not have been more disappointed the hotel pictures had been severely photo shopped and our holiday was described as a family friendly hotel with lots of day and night time activities, this description of the holiday could not have been more wrong the hotel was spread out over 5 floors lift one took you to floor 5 and 4 witch where… Read Full Review

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★☆☆☆☆

“Not even 1*!!!!”

Written on: 22/08/2017 by Praterzh242 (1 review written)

WOULDN'T EVEN GIVE IT 1*. Absolute disgrace of a company with appaling customer service. They cancelled my flights and changed me to an airport 5 hours away! And not only that I ring to complain and see if I can change to a closer airport and be put on hold for 6 hours 46 minutes solid!!!! (Never even got through) cos I ended the call with frustration. Never mind the whole 2 weeks before that, calling every morning and evening before and after work with no answer still!!! Just a sky high phone… Read Full Review

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★☆☆☆☆

“Very poor customer service”

Written on: 28/07/2017

First Choice without any consultation decided to change our Christmas holiday booking from 22-29 December to 25Dec-1Jan. Completely unacceptable as we have booked to spend New Year away as well. All this in spite of payment in full in April for a December holiday and then to see on line if we cancelled we are liable for a £400 cancellation fee. The phone line is so blocked that after waiting 12 minutes I gave up. Really preferring to talk to someone, rather than on-line. 'Chat' was also… Read Full Review

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★☆☆☆☆

“Ridiculous charges ”

Written on: 28/07/2017 by Matias74 (1 review written)

When booking your next holiday think twice before using First Choice or Thomson. They've charged us £1258 in fees before we've stepped on the plane. Majority has been their error and they will NOT budge or refund. It has certainly been extremely upsetting and frustrating. I WILL NEVER book with them again. There is no place for companies like this in today's market. I can honestly say I have never experienced such appalling charges and customer service in my life. This was our wedding… Read Full Review

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★★★★★

“Brilliant”

Written on: 14/07/2017 by Juder72 (2 reviews written)

I booked my holiday over a year ago and due to my own extenuating circumstances needed to change my booking. The cancellation/amendment fee was massive, but it wasn't down to First Choice, it was my problem. However, they have bent over backwards to help me and I could not be more happy with them. They have guaranteed me continuing to use them for many years… Read Full Review

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★☆☆☆☆

“Terrible customer service ”

Written on: 18/06/2017 by Colmitchell (1 review written)

We booked with first choice thinkingg that we were booking with a reputable company, and as such expected good service. Unfortunately this was far from accurate. Firstly one I had booked our holiday to the Atlantica Mare Village, which was undertaking a full refurbishment fir 2017 I eargely awaited photos of completed rooms. To get the most up to date info I added the Atlantica Mare Village on my Facebook page. I was shocked to find out that the hotel did not open on the due date of the 1st… Read Full Review

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★☆☆☆☆

“UP RATING HOTELS”

Written on: 24/01/2017 by davewragg (2 reviews written)

booked a 4 star holiday but have now found out the hotel is only 3star and have contacted first choice but they are not interested as we have paid in full. There reply is we rate the hotels and don't use the official ratings… Read Full Review

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★☆☆☆☆

“Cancellation policy too strict”

Written on: 09/07/2016

Booked our dream holiday to Mexico through First Choice a couple of months ago which we had saved up hard for. I found out on Monday that I am pregnant and can no longer travel to Mexico with the Zika virus being present. I called First Choice that evening to say we would have to cancel the holiday, explained the situation to them and offered to send them proof of the pregnancy. I was told that because I had called 69 days before the departure date, we would lose £1177, had I called the day… Read Full Review

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★★☆☆☆

“Holiday”

Written on: 30/06/2016 by Stevierich63 (1 review written)

Food was poor quality hotel staff not very friendly hotel entertainment very poor evening entertainment very poor to was my first all inclusive holiday and spent every evening out of hotel because of the poor entertainment notice board for entertainment in Spanish good points clean hotel and a very good first choice tui rep who went the extra mile for us been a first choice customer since 2001 and must say was worse holiday I have experienced… Read Full Review

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★☆☆☆☆

“An unforgettable holiday even before departure”

Written on: 17/06/2016 by davidcasey1970 (1 review written)

This is a write up of my son-in-laws experience of dealing with the first choice call center this evening. The following is my son-in-laws message to first choice through the complaints page. --------------------------------------------------------------------- This isn't actually about the holiday experience but about the experience of dealing with your call center prior to our holiday. I phoned to change our luggage allowance due to our babies food weighing more than we expected, I would… Read Full Review

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★☆☆☆☆

“Absolutely disgusting customer service! ”

Written on: 07/06/2016 by LiamMoore (1 review written)

Booked my summer holiday last year and not had 1 single payment reminder (regardless of what your 'system' says) until receiving a 'FINAL' reminder text alert giving me 24 hours to pay the full £3.5k balance or my holiday would be cancelled! To make matters worse, whenever I have tried to sign in to the 'Manage My Booking' interface, it doesn't work! Asked for a slight extension so it would no interfere with other bills in light of this failing in comms and was told 'I can't do that' and the… Read Full Review

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★☆☆☆☆

“disgusting”

Written on: 13/03/2016 by Landon474 (1 review written)

Absolutely disgusting treatment from First choice/TUI. went to Tenerife in December to be live cost los gigantes/holiday village tenerife. The pools were closed for 10 out of 11 days because of problems with filtration system. looked into it and the hotel had a serious cryptosporidium outbreak earlier in the year so problems still not resolved. Returned home with 2 of the party suffering food poisoning like illness which ruined Christmas. The hotel and first choice/Thompsons handling of the… Read Full Review

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★★★☆☆

“Poor service before we travel”

Written on: 10/02/2016

Have booked an all inclusive holiday to Majorca at the end of May. We were due to fly at 06.10am but this has now been changed to 07.10pm. This means that we miss a full day of our holiday really. Also not travelling with Thomson but with a carrier we have never heard of called Atlas I think. Have contacted First Choice by email and was told it would take 8 days to respond but it is now over 14 days. I travel with them regularly and want to know what compensation they are prepared to offer for… Read Full Review

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★☆☆☆☆

“Never again”

Written on: 01/07/2015

Just checked my paperwork to find i've been given the wrong accomodation AGAIN, apparently someone their end has changed it but they don't know why, i have to wait 5 days for an answer, meant to be going in two weeks. This happened a few years ago as well, you'd think i would have learned, last time paid £5000 for the best part of the hotel, got the noisy part which should have been £2000 cheaper, assured me when i got to hotel i would be put in right part, didn't happen, just wasted 2 days… Read Full Review

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★☆☆☆☆

“Customer service at its worst”

Written on: 30/05/2015 by Maryh01 (2 reviews written)

Firstly please beware of booking trips in resort, we recently went to Jamaica and were charged twice. The bank have investigated and discovered fraud. At the welcome meeting they tell us to book with rep because they guarantee safety and security. If you do book trips I advise to pay cash. Secondly I had raised a number of other issues with them including rudeness from a telephone advisor and have still to receive a response 5 weeks later. This is the first time I have ever had to make a… Read Full Review

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★☆☆☆☆

“Anything tomake money”

Written on: 06/04/2015

An error was made on our surname which I discovered a month and a half before our flight, we contacted First choice and they said yes they can change it straight away this involved taking one letter out of our surname, the man on the other end of the line said yes madam this is all done for you I just need to take the payment of £25.00 from you, WHAT for a 5 minute job you want to charge me £25.00 for taking one letter out of my surname, yes madam it's for the admin, Admin you have not even… Read Full Review

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★☆☆☆☆

“terrible customer service”

Written on: 15/10/2014 by xyColeman44 (1 review written)

I booked a week AI at Tabaiba Princess hotel in Gran Canaria based on the reviews on Tripadvisor through First Choice. Two months prior to going on holiday the reviews were terrible describing the hotel as not even a 3* instead of the First Choice description of a 5* I had already fully paid for the holiday and contacted First Choice, twice by telephone and after being kept on hold for 30mins each time followed this by e mails explaining that the reviews were terrible. They explained that they… Read Full Review

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★☆☆☆☆

“Holiday makers just numbers ”

Written on: 07/09/2014

Holiday booking from 4/9/2014 to 19/9/2014 ref no 1377662 I have contacted the help line 3 times and still no answer so forced into this route to warn others In April 2014 we booked a holiday to Cape Verdi following a wonderful holiday there last year and paid the £1884.96. My wife was rushed into hospital with a terrible bloating to the stomach and was admitted the same day 2/9/2014 and was advised to cancel our holiday as the condition was very likely to get worse and could end up in… Read Full Review

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Acrobat's Comment

Written on: 22/10/2014

I thought that's what health insurance is for?!!!!

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★☆☆☆☆

“WHAT A DIFFERENCE!!!!”

Written on: 30/07/2014 by DIANDKEV (1 review written)

I have been looking for next years holiday and have looked at a number of hotels in Sharm El Sheikh as we are a family of 8 we like to book early. We have found a hotel that we like and have decided that's where we would like to go. I have look on numerous websites, for the same hotel flying out on the same day and First Choice are over £3000.00 more. I have just called First Choice to ask what I get with them for £3000.00 more to be told we are First Choice she didn't really answer my… Read Full Review

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★☆☆☆☆

“Diarrhoea and Vomiting”

Written on: 05/07/2014 by Rubyw370 (1 review written)

First choice is knowingly sending a family to the Club Mac Resort, Majorca on Monday which has a current outbreak of diarrhoea and vomiting. We have been told that we cannot transfer to another resort and if we cancel we will lose all our money. We have to either take our children to Club Mac Resort and gamble to see if we get ill, or we don’t go and lose all our money. The Branch, Head Office and Customer Welfare team are not interested, we just keep getting told that they are monitoring… Read Full Review

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