Just had a young chap to fit my new meter..He was very polite,very tidy and very knowledgeable about his job..he is a credit to Severn trent..we asked him questions about the new meter and he was willing to answer them which put our mind at ease. Thank you for sending him to us. The work that was carried out was very professional. And he didn't leave until he was satisfied that there wasn't any leaks or air in the pipes. He left us a card with information about the old meter readings and the new one. Overall I'm a very satisfied customer.

Due to a blocked drain in a shared line, I have been unable to use my toilet, or any water facilities for 3 days - myself and my 4 year old have been unable to wash, use the washing machine, empty the tap, or flush the toilet, attempted to call almost every hour to be told they do not know when they will visit, but it could be before Wednesday - with in the 3 day emergency call out limit! Now we are living with raw sewage leaking into our driveway from the blocked drain. Unsafe for a 4 year old.

Several times I have used their chat system on WhatsApp and majority of the time it's a waste of time. I don't think they even read the messages properly. Among other issues I had with them in the past, my account doesn't allow me to go paperless. I can't have access to the so called smart meter details which was installed as a result of so many billing issues! The only thing they capable of is to demand the money upfront. Thanks to our esteemed government there is no competition for them either hence giving their shareholders £260M in dividend last time!!!

After years of not knowing where or how to turn our water off in the street (we never could find the stop valve) agent came to fit a new type stop valve outside our property, the main was expertly found by agent, he was followed shortly after by the dig team who made short work of fitting the new valve, after the job was finished they cleaned up and you could hardly tell where they had been working, a good job MANY THANKS to you all 10/10.

Sir/Madam, I wish to register a Formal Complaint against Severn Trent in that I have recently been informed that from January 2023 they will start sharing my data with credit reference agencies.I fundamentallty object to this. The sharing of my private and confidential information with such 3rd parties, having no connection with a water service provider " beggars belief ", at such high handed attitude towards it's customers. Where is Severn Trent's "Duty of Care" in this fiasco.

The Customer service is absolutely disgusting, I have made over 50 calls , because the drain in alleyway collapsed 2 years ago and at first severn trent blamed the drain in my garden so I claimed on my insurance who came out and it was not. Severn trent in April this year finally admitted fault but still have not resolved this. My extension was taken down, garden wall and gate removed, still not fixed it. When I ring I keep being told someone will ring me back but still not fixed and they really don't care the distressing state I am having to live with.

I had a blocked drains and sewage was everywhere. I called Severn Trent who sent out two workmen to fix the problem. They were the most helpful, polite, and friendly workmen and did not leave until they were sure the problem was 100% fixed. They did a fantastic job and are a credit to Severn Trent.

According to Severn Trent they are one of the cheapest water providers in the country. I think they are extremely disillusioned by this statement. I recently queried their cubic meter cost as it is about 50% more expensive than my previous London supplier. Severn Trent say the charges are correct. How can they get away with this?  I have given 1 star as their Customer Services representatives are good.

The water leak which was their side of the meter under the pavement outside my house was fixed in one visit. It was a bit messy, mud etc, but was cleaned up the following day so all good.

Taking weeks to transfer to them...still not sorted...nobody seems to answer the phones and the reply on WhatsApp sooooo slow...rubbish

Im on UC and moved 6 months ago,their BIG DIFFERENCE SCHEME has ignored me twice about not being able to afford their bill,paid what I can every month,got debt down to £27 now they are threatening me with court which they say will add £85 to my account and black mark my credit,I get £50 a week to live on so get in line Severn Trent

Twice now I have received a reminder saying I haven't paid my bill. I haven't had a any bill either by post or email. I have tried ringing - there is no answer. I have tried to email - the address is not given. I would love to arrange a call back as per the website but when I telephone this is not an option. I do not have social media so cannot use this but given my experience I doubt this option is valid. Also, the opening times given on the reminder are not those given on the website.

Customer service is non existent. Water supply cut off today, no warning, no reason. Checked website, a problem was noted but even severn trent don't know what it is. Odd as they provide the water. Were in contact with them a few weeks ago for a different issue, they were totally confused and unhelpful.

After moving away from my property and closing the account there was a time lapse which caused me to owe Severn Trent £29. For 14 months (as I wasn't at the correspondence address). I spotted it on my credit report, I've paid but Severn Trent won't consider removing the credit score black mark for the 14 month period (for such a small amount!), because they are not viewed as 'directly liable'. Brutal. So much for customer experience and loyalty.

Over a month ago I believed that I had ordered a water butt, but there was no debit on my bank statement. I tried to contact Severn Trent to find out if the order had been processed and the only telephone number that I could find was an 0900 number. I dialled the number , but when I realised what was happening I immediately put the phone down. The call had lasted 40 seconds apparently. When I have checked my telephone bill today, I have discovered that the call had gone to China and had cost me £6. I did receive an e-mail saying that there had been a problem with distributing water butts, but that was weeks ago. How can they even entertain these telephone connections? Dissatisfied, Chesterfield.

Awful service. Two workmen let themselves onto my property and start doing things to the drains. No warning. No knock at the door. When I asked them what they were doing they said they didn't think anyone was in. I complained via chat and was told that it is totally acceptable for Severn Trent to let themselves onto my property to access their "assets". Why? What's wrong with knocking first and asking permission? This is awful customer service. If I could change water company, I would.

Well I asked seven trent a unusual question based upon disposing of a chemical. Me being a single person of the public who didn't expect an answer not really. However seven trent not only promised an answer but updated me constantly for next few days until they had an answer for me today. O.M.G you are awesome for staying with it until I got my answer. THANK YOU SEVEN TRENT.

Reported a problem with a blocked sewerage drain in the Penkhull area, the reporting were very helpful and supportive. Team came the next morning but unfortunately could not resolve the issue due to limited equipment but then arranged for a further team to come along and effected a repair. Excellent job well done

We contacted STW on a Sunday afternoon after discovering a sewerage blockage. They arrived within 2 hours and resolved the issue within 20 minutes. Very impressed with the service