Severn Trent Water Reviews - www.stwater.co.uk

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Severn Trent Water www.stwater.co.uk

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Latest Reviews

★☆☆☆☆

“Rip off”

Written on: 18/06/2020 by SPark66 (1 review written)

Over a month ago I believed that I had ordered a water butt, but there was no debit on my bank statement. I tried to contact Severn Trent to find out if the order had been processed and the only telephone number that I could find was an 0900 number. I dialled the number , but when I realised what was happening I immediately put the phone down. The call had lasted 40 seconds apparently. When I have checked my telephone bill today, I have discovered that the call had gone to China and had cost me… Read Full Review

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★☆☆☆☆

“Workmen touched private property without asking permission”

Written on: 27/02/2020 by Fletcherib1987 (1 review written)

Awful service. Two workmen let themselves onto my property and start doing things to the drains. No warning. No knock at the door. When I asked them what they were doing they said they didn't think anyone was in. I complained via chat and was told that it is totally acceptable for Severn Trent to let themselves onto my property to access their "assets". Why? What's wrong with knocking first and asking permission? This is awful customer service. If I could change water company, I would… Read Full Review

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★★★★★

“Aqua kem blue ”

Written on: 12/07/2019 by davidattwood21 (1 review written)

Well I asked seven trent a unusual question based upon disposing of a chemical. Me being a single person of the public who didn't expect an answer not really. However seven trent not only promised an answer but updated me constantly for next few days until they had an answer for me today. O.M.G you are awesome for staying with it until I got my answer. THANK YOU SEVEN TRENT… Read Full Review

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★★★★★

“Blocked sewerage drain”

Written on: 19/03/2019 by Penkhull (1 review written)

Reported a problem with a blocked sewerage drain in the Penkhull area, the reporting were very helpful and supportive. Team came the next morning but unfortunately could not resolve the issue due to limited equipment but then arranged for a further team to come along and effected a repair. Excellent job well done… Read Full Review

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Unhappy71's Response to Penkhull's Review

Written on: 07/06/2019

Lucky you , can't say I had the same experience 14 days of sewage over my garden and every time I phoned they were very helpful and apologetic promised me it would be sorted 14 days later...not impressed

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★★★★★

“Super efficient service”

Written on: 22/04/2018

We contacted STW on a Sunday afternoon after discovering a sewerage blockage. They arrived within 2 hours and resolved the issue within 20 minutes. Very impressed with the service… Read Full Review

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★☆☆☆☆

“blocked road and no water”

Written on: 07/03/2018 by CorneliusPatterson265 (1 review written)

Totally useless: The road closed signs say it will be closed between Feb 28th and March 3rd. Sad that i have to get all the way to the closure on March 6th and find it closed! Also hilarious helpful text for those without water being told to travel to Ashbourne (from Duffield) to pick up bottled water. Will road be closed again tomorrow? Who knows!… Read Full Review

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★☆☆☆☆

“compenation claim”

Written on: 23/02/2018 by imperialcarcentre (1 review written)

had the misfortune of having severn trent work directly in front of the entrance to my company,the problem started on the 18 november 2017 and finished around February 9th 2018,we had our entrance blocked on so many occasions for hours at times we had meetings with severn trent and was told we would be eligable for compensation having sent over 3 years accounts then 156 weekly figure accounts the person I dealt with has emailed saying we have to wait a further 26 week to review our forcast… Read Full Review

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★☆☆☆☆

“Couldn't care less Terrible Terrible supplier.”

Written on: 28/09/2017 by bpWheeler464 (1 review written)

Not only don't this company do the work promised, but they don't even bother to turn up when promised or even phone when arranged. I have never come across such a disrespectful company as AMEY. I hope people like the two people I dealt with are treated with as much respect as they have me. How people keep their jobs nowadays beggars belief. I think this is reflective on the company they work for. Incompetence and ignorance seems to be an endemic problem with this company. After 3 weeks of… Read Full Review

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★★★★★

“Friendly efficient polite”

Written on: 23/05/2017 by ScarlettDrake94 (1 review written)

The guys I dealt with came to locate the manhole in the garden . They were polite friendly and very helpful and did a brilliant job thanks… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 19/05/2017 by Hillary331 (1 review written)

Avoid avoid this company always do mistakes from there site when i moved in after 4 months they send me bill £399.00 pound for 3 months 2 adults and 1 child living in the house how can we use so much water also working full time i call them up they admitted it is there mistake and resend the bill £100.00 after 4 months i am receiving another bill £700.00 i was what £700 I am so angry and disappointed that i need to waist my time these company is rubbish… Read Full Review

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★★★★★

“We received excellent service on Sewer problem”

Written on: 17/11/2016

I only made one phone call. Given 4 hour response for sewer leak into my building Call back afer an hour to say engineers will be in touch before arriving Engineers called Engineers arrived and cleared drains in 30 minutes Engineers booked drain survey That day got further call to ask if I was satisfied Two days later got call for further survey Two days later survey and booked in additional work required Three days later additional work carried out and sewer given ok Week later sent letter to… Read Full Review

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★★★★★

“Excellent !”

Written on: 06/09/2016 by 430Cruz (1 review written)

We had a blocked shared drain this morning. I rang Severn Trent and one hour later two men had arrived and cleared and disinfected the drain. I received phone calls before they arrived telling me what time they would arrive and another one afterwards asking if everything was no OK. Great service. Thanks… Read Full Review

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★★★★★

“A sewage problem”

Written on: 10/02/2016 by Stilesah136 (1 review written)

Many thanks to the kind lady who efficiently answered my phone call this morning. Two polite and professional gentlemen arrived as promised to sort a sewage problem out. I was delighted with the service I received from the two employees at Severn Trent Water… Read Full Review

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★★★★★

“my sister in laws message ”

Written on: 05/02/2016 by Tomas437 (1 review written)

My sister in law from Birmingham has put this lovely message on her facebook page,thought I would share it with you all. I would just like to share this story with everyone. One day last week I had to cancel my moms seven Trent account the girl that I was speaking to she was that lovely I cried the care and the love that was coming from this girl was unbelievable. This afternoon my door bell rang when I went to the door there was a man standing there with the most Beautiful bouquet when I… Read Full Review

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★★★★★

“water debt”

Written on: 25/12/2015 by Kirkpatrickmw445 (1 review written)

I had recently recieved a debt bill from lowell group who purchase debts off severn trent. The debt was clearly from 2013 and never shown up on my experian credit report and i was not made aware of it untill i showed up at the new property i am currently renting. upset and unhappy becasue this bill came a WEEK before christmas and I've already calculated my outgoing and wasnt anticipiating anything else going out lowell group werent helpful at first untill i rang them a second time and a kind… Read Full Review

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★☆☆☆☆

“Monopoly”

Written on: 12/12/2015 by MichaelFindlay (4 reviews written)

Their customer service has always been terrible since using them when i moved in, you have no choice but to use them because of the way the UK water systems are laid out. They have you by the neck and do not they know it. Again no letters to explain we were overdue and they had cancelled our direct debit, and then suddenly threatened with court after years of reliable payments. How it costs as much as it does to get water to my taps I will never understand, guess we just fund their… Read Full Review

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★☆☆☆☆

“Customer service is rubbish”

Written on: 05/11/2015

9 months of ringing up seven Trent water to get them to agree they supply our property. Even went to their search team who said they did not supply it. Finally got hold of the last house owner who said they had the same trouble and they have it down on the wrong postcode on their system. Since several phone calls and they still have it listed incorrect. Left in April after ringing up and clearing the bill. This week get a county court claim letter for a small amount owing they had not… Read Full Review

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★☆☆☆☆

“deduction from my benefit”

Written on: 14/03/2015 by ash23 (1 review written)

I was behind with my payments and did try to make an arrangement to pay my debt off with an amount i could afford. Severn Trent turned my offer down and are now deducting just over £18 out of my benefit leaving me with just £82 to Live on. After paying bills im left with just £10 for food for 2 weeks.glad they can eat because i can't… Read Full Review

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★☆☆☆☆

“Bully Boy Tactics”

Written on: 11/11/2014 by Agrah (1 review written)

I just received a call to say my bill was overdue by 4 weeks and could i pay immediately, i explained i was at work and my husband would pay as soon as i got home, the answer i got was "well i would hate for you to get court action" i was furious and asked for him to see my previous payment record, which he agreed was good, i understand i am late paying but surely its not good customer service to threaten people with court action unless reminders have been sent etc, We have not seen a bill or… Read Full Review

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★☆☆☆☆

“threatening court”

Written on: 24/10/2014 by johns162 (1 review written)

I have been with severn trent water for many years & have always paid my bills on time with them so have never had any previous problems so i was extremely disgusted to find that instead of sending me a reminder for my bill was due they send me a disgusting letter threatening to take me to court if i don't pay up. I found this extremely offensive particularly as i have never been late paying before & only due to the fact i have had a lot of family issues to deal with did it slip my mind the… Read Full Review

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