De Vere

De Vere

User reviews
2

Value For Money

write a review

De Vere

When you purchase through links on our site, we may earn an affiliate commission. Here's how it works.

De Vere
2.5 2 user reviews
50%
40%
350%
250%
10%
2

Value For Money

User Reviews

Guest
3

Value For Money

I Recently Booked A Room At The Village Newcastle

I recently booked a room at the Village Newcastle using their own web site and paid for the room in advance. When we tried to check out they tried to charge us for the room. When we pointed out that this was a mistake they discovered that they had checked us into a room booked under someone elses's name. They assured us that the problem was sorted. A few days later more money was taken from my account without authorisation. I have emailed several times with no reply. Really difficult to contact.

Guest
1

Value For Money

The Hotel Was Nice, Some Areas Not Quite 5 Star. W

The hotel was nice, some areas not quite 5 star. When we booked was told the spa was included in price. I expected to pay for treatments, but didn,t expect the cost of £65 per person for 2 hours to basically use the pool and steam room.

We had paid for an upgraded room which was unusable during the day as the room upstairs was being refurbished. Not at all relaxing

Also the boathouse restaurant advertised was closed for refurbishment. All in all not what was advertised. Also disappointed that our complaints were not addressed despite several e,mails

1 - 2 of 2 items displayed
1

Q&A

There are no questions yet. Be the first to ask a question.