PhotoBox Reviews - www.photobox.co.uk

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PhotoBox - www.photobox.co.uk
PhotoBox - www.photobox.co.uk
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PhotoBox - www.photobox.co.uk
PhotoBox - www.photobox.co.uk
PhotoBox - www.photobox.co.uk
PhotoBox - www.photobox.co.uk
PhotoBox - www.photobox.co.uk

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Latest Reviews

★★★★★

“Fantastic Service and excellent delivery time”

Written on: 15/12/2017 by owKlein193 (1 review written)

Photobox have just done 2 books for Christmas presents. Their chat is briliant - communication waas great and I found them very helpful and informative. The delivery was outstanding, and where I have had a problem it has been explained and sorted. I thoroughly recommend them - The website is consumer friendly, and the staff are extremely professional and helpful… Read Full Review

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★☆☆☆☆

“Crappy company with a crappier quality product”

Written on: 09/12/2017 by Bollocksbollocks123 (1 review written)

Go to tesco as their product is the equivalent of Harrods compared to b and m bargains.This company spam you for life with email after email if only their customer service would respond to mine after receiving such a crappy quality product and charging the earth for it… Read Full Review

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★☆☆☆☆

“Very very poor quality even after reprint-AVOID ,”

Written on: 07/11/2017 by Davesimkin (1 review written)

Order number 0516JCW I ordered 16 photo calendars and when they arrived the quality was very poor, ink marks mainly on the fronT cover. They repainted them and in actual fact the 2 nd batch was worse , No quality control in place. DO NOT USE AS THERE ARE PLENTY OF OTHER COMPANIES WHO TAKE PRIDE IN THEIR SERVICES… Read Full Review

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★☆☆☆☆

“Appalling service and customer care”

Written on: 29/03/2017 by CollinWiley444 (1 review written)

I ordered a poster to be delivered to my son's friend for his 21st birthday. I live in Manchester and my son is at university in Cardiff. I paid £7.99 for express delivery so that he would get the poster in time as I couldn't be there for an important milestone in his life and the poster was my way of being there on the day. I receive a text and email on the Monday to say my parcel will be delivered on Tuesday so I make arrangements as his friend is in all day only to receive another text on… Read Full Review

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★☆☆☆☆

“Hopeless”

Written on: 27/02/2017 by Elle397 (1 review written)

Hopeless waste of time. Didn't save my photobook, so when Iwent back to work on it, it was empty!! Will have to start all over.....but with a different company… Read Full Review

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★★★★☆

“Not so bad . . .”

Written on: 11/02/2017 by lucretia_ten (5 reviews written)

My experience with Photobox started with an offer code from another company to have a free canvas print. I ordered that along with 2 other canvas collage prints as they had a 40% off deal. Upon receipt of the canvases the background colours were white, I had ordered black so after trying online chat, I decided to ring them instead. The very pleasant young man completely sorted out my problem and now I'm having my canvasses reprinted with the correct colour backgrounds with no further costs to… Read Full Review

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★☆☆☆☆

“NEVER AGAIN”

Written on: 23/01/2017 by lynne04 (1 review written)

I ORDERED A BOOK FOR MY MUM'S 80TH BIRTHDAY PAID £11.49 POSTAGE FOR DELIVERY WITHIN THREE DAYS ONLY TO FIND I COULD NOT TRACK THE BOOK THREE DAYS AFTER THEY SAY IT HAD BEEN POSTED IT HAS NOT EVEN REACHED THE ROYAL MAIL. HER BIRTHDAY HAS GONE NOW WITH NO BOOK WHAT A COMPLETE JOKE OF A COMPANY NEVER AGAIN... I WILL USE SNAPFISH NEXT TIME GREAT SERVICE I ONLY USED THIS UK COMPANY AS I WAS UP AGAINST TIME… Read Full Review

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★☆☆☆☆

“Rubbish mug!”

Written on: 03/11/2016 by CasonMalloy81 (1 review written)

I received a 'Photomug' from my daughter for Mothers Day, that she ordered & purchased from PhotoBox.... The product has obviously been bought cheaply by PhotoBox, from China possibly, as there is no protective glaze inside. It ended up looking like a building site mug in a matter of 2 weeks. The concept is good, although not a new one, and the photos seem to be protected well... probably from the double glaze and firing that the pottery has had. I contacted PhotoBox and complained. Credit… Read Full Review

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★☆☆☆☆

“Rubbish customer service”

Written on: 09/09/2016

Hi I've been a UK customer of photobox for over 14 years now. A number of weeks ago now I emailed and rang them as I wanted to download the pictures I'd stored there for my son's 18th birthday party. Despite several calls, emails and private messages on Twitter they couldn't help me as it's a service they no longer provide. It was a service provided when I started by somewhere during those 14 years they've stopped it and now are unable to help me. They ONLY solution was for me to download the… Read Full Review

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★☆☆☆☆

“PhotoBox photo-book fail”

Written on: 19/08/2016 by Deegani87 (1 review written)

PhotoBox Uploaded pictures to make photo book spent 4 hours arranging photo book with regular presses of save. The photos apparently are not uploaded at this point only thumbnails. The upload process after book done then fails always getting to 1% left and stalling. Photo book thus ruined. A quick google finds numerous users with this problem spanning back 3 years... if they have not addressed this problem for those users somehow I doubt they will put much effort into fixing it because I… Read Full Review

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★★★★☆

“Can't complain”

Written on: 29/07/2016 by KristinaKelleher (1 review written)

I ordered over 200 photos on Sunday. After going through all my holiday photos and selecting them so they can be shrunk to size they only cost me £25! What a bargain and they turned up on Thursday! Only 4 days. Quality is really good, better then boots and tesco and they came in photo holders to protect the photos. Quick delivery considering the quantity of photos I ordered!… Read Full Review

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★☆☆☆☆

“Never Again!!! ”

Written on: 08/06/2016 by Nathalia462 (1 review written)

I wish I had looked at the Photobox Facebook page before I placed an order with them. Full of unhappy customers complaining about bad customer service and poor quality products. Something I have experienced myself this week. A returning customer- I received a good service in 2014 but following the way I have been treated when ordering a photo book this month I will never be using Photobox again. I placed an order for a book 2 weeks ago. It was sent to print five times and each time the order… Read Full Review

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Kerryleep's Comment

Written on: 07/07/2016

Hi I am so sorry to hear that you did have such a negative experience. This really isn't the level of service that we aim to offer. If you could please send me your details to us I would like to make this right for you.

Kind Regards

Kerry

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★☆☆☆☆

“Poor service, poor com's, don't use”

Written on: 02/06/2016

I ordered a photo on canvas at the beginning of may, and was communicated that my canvas would be with me within 5days. Three weeks later I received my canvas, which must of missed quality control as it is not straight,it missing part of the picture, it's slightly blurry. In all poor service,print and lack of customer service. Will not be returning and spreading the word as shocking service… Read Full Review

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★☆☆☆☆

“Avoid this company at all costs - truly awful and...”

Written on: 18/05/2016 by Saul136 (1 review written)

I spent hours and hours uploading photos to a phonebook for a special present. I saved the book as I went along. When I then clicked to order and pay for the finished book it wiped the entire contents that I had previously saved. I wrote a complaint and received advice about not uploading too many photographs at one time (NOT mentioned any where on the website). I've wasted hours and hours putting together a special present and now having nothing to show for it. The customer service department… Read Full Review

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★★☆☆☆

“Rip off on P&P and costs”

Written on: 09/05/2016 by NickGriffin312 (1 review written)

I ordered a lot of canvases and prints from photobox under their sale with a months credit to order them. On ordering I was amazed to see that EACH item has a pretty extortionate P&P cost despite them all being of the same size, style and ordered together, I was charge nearly £5 per item on top of the printing costs. That adds up to a lot when you order more than 1. They should have reduced P&P the more you order as they can all be grouped into one delivery! Not impressed and won't be using… Read Full Review

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★★☆☆☆

“Rip off on P&P and costs”

Written on: 09/05/2016 by NickGriffin312 (1 review written)

I ordered a lot of canvases and prints from photobox under their sale with a months credit to order them. On ordering I was amazed to see that EACH item has a pretty extortionate P&P cost despite them all being of the same size, style and ordered together, I was charge nearly £5 per item on top of the printing costs. That adds up to a lot when you order more than 1. They should have reduced P&P the more you order as they can all be grouped into one delivery! Not impressed and won't be using… Read Full Review

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★☆☆☆☆

“Order not received, No response to emails”

Written on: 25/01/2016 by Aligutt (1 review written)

I purchased some gift vouchers before Christmas as a present for my father in law. They didn't arrive in time for Christmas, so I bought something else. It's now a month after Christmas and they still haven't arrived. I have sent them numerous emails, all of which had no response. As I paid via PayPal, I contacted them through that. Still no response. So I raised a case with PayPal, who were also unable to get a response from them. I have now received a refund from PayPal directly who recovered… Read Full Review

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★☆☆☆☆

“never purchase here”

Written on: 23/01/2016 by bobbybob53445344 (1 review written)

I received my phone case A MONTH LATE! after paying for sooner postage. It was damaged on the side. Disformed and just plane bad! It was cracked. I couldnt believe the price for such a terrible item!… Read Full Review

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★☆☆☆☆

“never purchase here”

Written on: 23/01/2016 by bobbybob5344 (1 review written)

I received my phone case A MONTH LATE! after paying for sooner postage. It was damaged on the side. Disformed and just plane bad! It was cracked. I couldnt believe the price for such a terrible item!… Read Full Review

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★☆☆☆☆

“Worst online purchase experience ever”

Written on: 23/12/2015 by Monga (1 review written)

They don't give the choice of the delivery method (I live in Canada). So I don't have any tracking numbers. It's been more than 2 weeks since I have ordered and it has not arrived yet and I cannot know where it is. I asked the customer service and of course they don't know eider. Also, I didn't see that there was a code for 30% off. I asked them (after the order was placed) if I can get my 30% back. Of course not. I will definitely never buy anything at Photobox again. First time in my… Read Full Review

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