PhotoBox Reviews - www.photobox.co.uk

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★★★☆☆
3.4 / 5
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PhotoBox - www.photobox.co.uk
PhotoBox - www.photobox.co.uk
PhotoBox - www.photobox.co.uk
PhotoBox - www.photobox.co.uk

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Latest Reviews

★☆☆☆☆

“Poor service 2018”

Written on: 26/12/2018 by Presley112 (1 review written)

Pretty poor service. Despite ordering 4 or 5 day before their own get it for Christmas date the order still hasn`t arrived. Order out in 10th December 2018 and they stated posted 11th. Now 26th no order. No answer on phone. Sent 5 emails and 3 facebook messages. Nothing, Totally ignored. The took the money on the 11th, funny that. As you can see on other reviews this company do not care about its customs. I have spoken to my local print shop and they have agreed they will always match photobox… Read Full Review

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★★☆☆☆

“Dissapointed before xmas”

Written on: 24/12/2018 by Urijahj305 (1 review written)

I ordered a E Gift voucher £30 on 9th December, unresolved by 24th December. voucher did not appear.. trying to get through to Photobox is like wading through treacle. once i got through on live chat x2 both people I dealt with gave me a number for an out-sourcer that deals with vouchers, managed to contact them who said they would resolve. no joy. I give in to be honest. awful service… Read Full Review

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★★★★★

“Brilliant items ”

Written on: 06/12/2018 by mariannemazbrown (2 reviews written)

Absolutely fantastic quality, loved the ease of the site and the ability to edit the photos. The products are great, prices are excellent and the choice in styles and how to produce the finished article was great. Fast delivery and well packaged, plus they use a reputable delivery and not a cheap courier. I don’t think people on here realise that if you pick low quality pictures (which photobox warm you about) or stretch or enlarge them too much, that the quality will reduce. Pick the… Read Full Review

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★☆☆☆☆

“Wonky canvas ”

Written on: 09/08/2018 by Fiarli (1 review written)

I ordered a lite canvas for a present to my Aupair. It had four pictures on of her and my children as a memory of her summer with us, I needed it for her leaving present. It arrived today and its so wonky its awful, I can give it to her. I don't mean a tiny bit wonky I mean I measured the difference and its a few centimetres different. I called them to see if they could send me a new one quickly so that I still had something to give her, but they said no they cant and that's it basically… Read Full Review

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★★★☆☆

“Expensive and disappointing”

Written on: 17/07/2018

I think that for what I paid for a Wedding Album and photo's the end result was quite disappointing. The colours did not seem to be "true". I would not use this Company again and would not recommend… Read Full Review

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★☆☆☆☆

“Poor quality”

Written on: 29/06/2018 by suzannemooney (1 review written)

I just received my second canvas today from photobox and wish I Haden ordered at all.the first canvas I received was large and rather pixalated,I gave them the benefit of the doubt because it was large but I received a very small canvas today that is ment to be a gift and it is still very pixalated,I would not recommend photobox to anyone,it is a waste of a lot of money,both of my items were gifts for family members and I'm sop disappointed… Read Full Review

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★★☆☆☆

“Complicated website”

Written on: 22/05/2018 by 472Ford (1 review written)

I have been happy with the photographs I received, however the website is probably the most user unfriendly and complicated site I have ever used. I could not review my order, it is difficult to select sizes and products easily and is overly complicated. I tried to contact the company for help but despite searching on the website for ages, couldn't find an e mail address or telephone number. Needs a lot of improvement… Read Full Review

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★★★★★

“Fantastic Service and excellent delivery time”

Written on: 15/12/2017 by owKlein193 (1 review written)

Photobox have just done 2 books for Christmas presents. Their chat is briliant - communication waas great and I found them very helpful and informative. The delivery was outstanding, and where I have had a problem it has been explained and sorted. I thoroughly recommend them - The website is consumer friendly, and the staff are extremely professional and helpful… Read Full Review

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★☆☆☆☆

“Crappy company with a crappier quality product”

Written on: 09/12/2017 by Bollocksbollocks123 (1 review written)

Go to tesco as their product is the equivalent of Harrods compared to b and m bargains.This company spam you for life with email after email if only their customer service would respond to mine after receiving such a crappy quality product and charging the earth for it… Read Full Review

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★☆☆☆☆

“Very very poor quality even after reprint-AVOID ,”

Written on: 07/11/2017 by Davesimkin (1 review written)

Order number 0516JCW I ordered 16 photo calendars and when they arrived the quality was very poor, ink marks mainly on the fronT cover. They repainted them and in actual fact the 2 nd batch was worse , No quality control in place. DO NOT USE AS THERE ARE PLENTY OF OTHER COMPANIES WHO TAKE PRIDE IN THEIR SERVICES… Read Full Review

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★☆☆☆☆

“Appalling service and customer care”

Written on: 29/03/2017 by CollinWiley444 (1 review written)

I ordered a poster to be delivered to my son's friend for his 21st birthday. I live in Manchester and my son is at university in Cardiff. I paid £7.99 for express delivery so that he would get the poster in time as I couldn't be there for an important milestone in his life and the poster was my way of being there on the day. I receive a text and email on the Monday to say my parcel will be delivered on Tuesday so I make arrangements as his friend is in all day only to receive another text on… Read Full Review

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★☆☆☆☆

“Hopeless”

Written on: 27/02/2017 by Elle397 (1 review written)

Hopeless waste of time. Didn't save my photobook, so when Iwent back to work on it, it was empty!! Will have to start all over.....but with a different company… Read Full Review

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★★★★☆

“Not so bad . . .”

Written on: 11/02/2017 by lucretia_ten (5 reviews written)

My experience with Photobox started with an offer code from another company to have a free canvas print. I ordered that along with 2 other canvas collage prints as they had a 40% off deal. Upon receipt of the canvases the background colours were white, I had ordered black so after trying online chat, I decided to ring them instead. The very pleasant young man completely sorted out my problem and now I'm having my canvasses reprinted with the correct colour backgrounds with no further costs to… Read Full Review

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★☆☆☆☆

“NEVER AGAIN”

Written on: 23/01/2017 by lynne04 (1 review written)

I ORDERED A BOOK FOR MY MUM'S 80TH BIRTHDAY PAID £11.49 POSTAGE FOR DELIVERY WITHIN THREE DAYS ONLY TO FIND I COULD NOT TRACK THE BOOK THREE DAYS AFTER THEY SAY IT HAD BEEN POSTED IT HAS NOT EVEN REACHED THE ROYAL MAIL. HER BIRTHDAY HAS GONE NOW WITH NO BOOK WHAT A COMPLETE JOKE OF A COMPANY NEVER AGAIN... I WILL USE SNAPFISH NEXT TIME GREAT SERVICE I ONLY USED THIS UK COMPANY AS I WAS UP AGAINST TIME… Read Full Review

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★☆☆☆☆

“Rubbish mug!”

Written on: 03/11/2016 by CasonMalloy81 (1 review written)

I received a 'Photomug' from my daughter for Mothers Day, that she ordered & purchased from PhotoBox.... The product has obviously been bought cheaply by PhotoBox, from China possibly, as there is no protective glaze inside. It ended up looking like a building site mug in a matter of 2 weeks. The concept is good, although not a new one, and the photos seem to be protected well... probably from the double glaze and firing that the pottery has had. I contacted PhotoBox and complained. Credit… Read Full Review

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★☆☆☆☆

“Rubbish customer service”

Written on: 09/09/2016

Hi I've been a UK customer of photobox for over 14 years now. A number of weeks ago now I emailed and rang them as I wanted to download the pictures I'd stored there for my son's 18th birthday party. Despite several calls, emails and private messages on Twitter they couldn't help me as it's a service they no longer provide. It was a service provided when I started by somewhere during those 14 years they've stopped it and now are unable to help me. They ONLY solution was for me to download the… Read Full Review

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★☆☆☆☆

“PhotoBox photo-book fail”

Written on: 19/08/2016 by Deegani87 (1 review written)

PhotoBox Uploaded pictures to make photo book spent 4 hours arranging photo book with regular presses of save. The photos apparently are not uploaded at this point only thumbnails. The upload process after book done then fails always getting to 1% left and stalling. Photo book thus ruined. A quick google finds numerous users with this problem spanning back 3 years... if they have not addressed this problem for those users somehow I doubt they will put much effort into fixing it because I… Read Full Review

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★★★★☆

“Can't complain”

Written on: 29/07/2016 by KristinaKelleher (1 review written)

I ordered over 200 photos on Sunday. After going through all my holiday photos and selecting them so they can be shrunk to size they only cost me £25! What a bargain and they turned up on Thursday! Only 4 days. Quality is really good, better then boots and tesco and they came in photo holders to protect the photos. Quick delivery considering the quantity of photos I ordered!… Read Full Review

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★☆☆☆☆

“Never Again!!! ”

Written on: 08/06/2016 by Nathalia462 (1 review written)

I wish I had looked at the Photobox Facebook page before I placed an order with them. Full of unhappy customers complaining about bad customer service and poor quality products. Something I have experienced myself this week. A returning customer- I received a good service in 2014 but following the way I have been treated when ordering a photo book this month I will never be using Photobox again. I placed an order for a book 2 weeks ago. It was sent to print five times and each time the order… Read Full Review

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Kerryleep's Comment

Written on: 07/07/2016

Hi I am so sorry to hear that you did have such a negative experience. This really isn't the level of service that we aim to offer. If you could please send me your details to us I would like to make this right for you.

Kind Regards

Kerry

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★☆☆☆☆

“Poor service, poor com's, don't use”

Written on: 02/06/2016

I ordered a photo on canvas at the beginning of may, and was communicated that my canvas would be with me within 5days. Three weeks later I received my canvas, which must of missed quality control as it is not straight,it missing part of the picture, it's slightly blurry. In all poor service,print and lack of customer service. Will not be returning and spreading the word as shocking service… Read Full Review

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