Genes Reunited

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Genes Reunited
★★☆☆☆
2.2
27.0% of users recommend this
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Latest Reviews

“Subscription payments”

★★★☆☆

written by AurignyNomad on 01/05/2024

To anyone thinking of using this company. Please ensure your payments are correct. They say they don't keep records of card numbers so if your card expires it still can be used. You must cancel with GRU and keep checking your emails (message box in GRU) for fourteen days notice. Also check your bank records/statements or put a block on GRU. If you notice a payment go out you have cooling off period(think it is 7 days) even on auto-renew so attend to it promptly and they will give you a refund. Thankfully I got refunded.

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“Genes Reunited - Rubbish site”

★☆☆☆☆

written by Davisi475 on 16/02/2022

I joined this site recently because i thought the price seemed ok compared to others, but after i joined, i realised that you only get basic record searches and if you want more in depth searches, they have a list of other 'add ons' they then offer you for more money, which takes the price level quite high. The site is a bit complicated to use. The same day i joined I tried searching about 6/8 times and i could not find any of the records i wanted, yet i know for a fact that there is records available. After searching through the site it says that if you are not happy you can request a refund within 7 days of joining by 'emailing the address below' - but there is no 'email address below'. I emailed customer services the same night i joined, which was a Friday, I received an email back to say they will answer within 6 working days, i then received an email with an answer that had nothing to do with what i requested, I then sent another email to request refund only to be told that because i had accessed records i was not eligible for a refund, so now i have paid for a years subscription to a 'genealogy' site with rubbish records. I don't know why i picked these out of the different genealogy sites,but there you go - do more research before you join one.

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“Take more money than they say they will!”

★☆☆☆☆

written by Mochi13 on 12/06/2020

I recently joined Genes Reunited and used the free trial, with my first payment being today (12th June) of £19.95. It says on my account on the Genes Reunited website that the amount to be taken is £19.95, however I had a text message from my bank telling me they had blocked my card as a payment of £79.95 had tried to go out of my bank. I called them to find that it was Genes Reunited, thankfully I only transfer money into that account when I need it so they were unable to take the payment, but some may not be so lucky and I have seen that it is impossible to get a refund from them. Avoid completely, there are much better genealogy websites out there.

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Was this review helpful? 4 0

“Terrible Service”

★☆☆☆☆

written by Lowe44 on 21/01/2020

I normally really do not like to give negative feedback but Genes Reunited have got me fuming! After 4 separate emails asking for a refund, I have been ignored. I haven't used their site for years yet they take a yearly subscription out for £110 and yes that is my fault for not checking but considering I haven't looked at any documents, messaged anyone, or put any new information on my tree they think this is acceptable? Every time they respond and ask me for my details to look into my account, they do not respond and there is no telephone number either to call them. Avoid at all costs.

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Was this review helpful? 1 0

“Waste of Money”

★☆☆☆☆

written by 217Shea on 13/08/2017

Just paid for 50 credits - on trying to view newspapers that came up on my search word - they are all blank but uses up my credits. Very complicated site and difficult to be able to contact someone directly. Ended up deleting account after 10 minutes. Be careful to 'find' the page that you can select the 'off' button for renewal otherwise it automatically takes money from your card.

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“Irish Records”

★☆☆☆☆

written by Tucker18 on 01/06/2017

I subscribed to Genes Reunited to research my Irish ancestors only to discover after paying £20 for pay as you go that they do not cover Ireland but do not indicate that this rubbish site is UK centred. Maybe that they do not know that pre 1920 Ireland was part of the United Kingdom or is that expecting too much from a genealogy site

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Was this review helpful? 1 0

“THEY BUY AND SELL PERSONAL DETAILS ABOUT YOU”

★☆☆☆☆

written by Maliyahk94 on 28/02/2017

THEY BUY AND SELL YOUR DETAILS FOR PROGIT. IF YOU ASK THEM TO DELETE YOUR DETAILS FROM THEIR SITE, THEY REFUSE AS THEIR ONLY SCOPE IS TO MAKE MONEY FROM YOUR PERSONAL INFO. IN THE WRONG HANDS YOUR INFO COULD BE USED TO DEFRAUD YOU. AVOID THIS SITE AT ALL COST!

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Was this review helpful? 1 0

“Total Rubbish”

★☆☆☆☆

written by xwMeadows228 on 19/05/2016

Cannot cross reference for Marriage certificates and very expensive! Rip Off!! Stay away!

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“Rubbish support for forgotten password”

★☆☆☆☆

written by JulianneFerguson on 22/03/2016

I have repeatedly requested a password reset today, nothing at all. I have messaged the customer services team. I am not renewing my subscription. I haven't used this site for a long while but found a newspaper article about a relative they had the link to. There are so many better sites to use.

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Was this review helpful? 1 0

“Take money from your bank without permission”

★☆☆☆☆

written by Kmarie on 15/02/2016

I used a christmas offer for 1 month membership for £1 Checked the ts and cs to make sure I was only signing up to a month- all ok On the final day of my subscription they took £20 outnof my bank account for my next month renewal!! I NEVER gave permission for this and checked there was no small print about anything like this when I accepted the 1 month offer I emailed customer service, 2 weeks later and still no reply Absolutely disgusted Dont bother using this website, use a more trustworthy site like ancestry!

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Was this review helpful? 1 0

“Haven't used this site for 2 years but still kept the...”

★☆☆☆☆

written by TurnerCrabtree on 21/10/2015

Haven't used this site for 2 years but still kept the membership as I always mean to go back to it but never got round to it. I was amazed then to get an email last month telling me the credits I bought 6 months ago were about to expire. How is this possible - I certainly have NOT bought any credits recently and have NOT given permission for them to take money out of my bank (other than renew membership). I think they have actually STOLEN money from me !!! It's impossible to ask anyone because the email link is continually broken, the live chat doesn't work and I cannot find a phone number anywhere on the site. If anyone knows how to contact them I'd love to know. Be very careful using this site - I'm not sure it is totally honest

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Was this review helpful? 2 0

“I was enticed by the offer of a free subscription....”

★☆☆☆☆

written by 438Carlson on 17/05/2015

I was enticed by the offer of a free subscription. However this didn't mean I could enter the site (!) so I registered for a one month subscription (£6) to Lives of 1st world war (genes reunited). I received an e mail requesting me to confirm before being able to use the site. The link did not work. I was also informed that my subscription was NOT for one month but renewable. I could cancel this on the site - which I was now been blocked from using because I could not confirm. I do believe this whole site is a trap. I hate to think what the future holds ....

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“Genes Reunited : Impossible to get refund ”

★☆☆☆☆

written by Mopardave on 08/05/2015

I cancelled my membership because they don't provide much for the fee. After cancelling they are still charging my credit card with fees. Trying to contact them is futile since their support e-mail address keeps bouncing back. BEWARE < BEWARE

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Was this review helpful? 1 0

“Waste of Money”

★☆☆☆☆

written by Driasa on 07/04/2015

Compared to other sites this site stinks. The records are limited, the searches difficult and the number of times you are told there is a problem with the site repetitive and eventually boring. I would like my money back.I joined because of the promise that I may find information that was not available to me at other sites - this has not happened.

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“Would be nice to just be able to register!!”

★☆☆☆☆

written by on 22/12/2013

Tried to register many times but keep getting bounced back to the registration page. Have followed the advice to clear the cache but to no avail. Perhaps the web page designer could slip in a little comment on why registration wont work

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“bad”

★☆☆☆☆

written by on 28/10/2013

recently joined,had it up to to my neck,no chance of money back having put my toe in water and been scalded. are they extracting the proverbial with the latest sensus,blanketty blank.

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“GenesReunited - Member since 2003 - but no more..”

★★☆☆☆

written by Snook on 25/07/2013

I have been a happy member of GR since 2003. It's been a good site for the amateur (which I still am!) and I've enjoyed being able to build my tree, and the communications from other members have been very useful. It was a site that was easy to navigate and use, and very good value. My membership was renewed automatically each year, which was fine - and I was always informed when this was due to be deducted. However, a few months ago I was advised that my card details were now out of date and therefore my subscription details would need to be updated. When I attempted to renew my membership, the information was very confusing and I could find no option to simply 'renew' and continue using the site in the same way I have for ten years. And so I emailed the Helpline, only to receive a stock answer which lead me back to the link that I had queried! So frustrating - and I gave up until a second attempt today. I do not want 'Platinum' and the 'Standard' is not clearly set-out on the link. The price range is very ambiguous. I also found that the charges have rocketed. Again I contacted the 'Helpline' who were of no help whatsoever, and did not satisfactorily answer my questions. I am relieved that I have read the reviews on this site - and to find I'm not the only one to have experienced problems. So it's farewell GR and hello Ancestry.com.

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Valeriaminus3's Response to Snook's Review

Written on: 27/08/2013

I have a problem too, again with a card that was no longer valid. I went on the site to renew but could not find a 'renewal' option, only a new month's subscription which is what I did with a different card. I went right onto the site, accessed some historical records then logged out. The next time I tried to view the records i was told I had to be a Platinum member to do so and referred me to the subscription page. To cut a long story short, I am at the point where my credit card company is going to investigate this, because the payment has clearly shown up in my monthly statement as genesreunited having been paid. This GR will not accept! When this has been resolved I will cancel my membership as I too have been a member since 2005, but no more. This is an issue which should be easily resolved when I sent them proof of my payment, but they just stonewall and ask me for credit card details to be sent to them in an e-mail, which they say is safe and which I do not!
P.

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“Avoid this website.”

★☆☆☆☆

written by on 24/06/2013

I got a subscription to Genes Reunited but I soon found that I had made a big mistake. The tree that you set up is unwieldy to move around in. It is also incredibly difficult to see what relation people are to each other. If you click on someone else the whole tree view changed. So I started using the family tree on Ancestry. The search is very difficult and unless you know exactly how the name of the person is written on the document then it is almost impossible to find anything. It got to the point that I was searching on other websites then using Genes Reunited to look at the actual document. When I contacted Genes Reunited about the problems I was having they were very unhelpful and they seemed to have the attitude that they had my money so they didn't care. In the end I decided to write off the cost of the subscription to Genes Reunited and take out one with Ancestry.

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“Rip-off”

★☆☆☆☆

written by on 09/04/2013

Used to be a good way free of contacting people. Now it's just a money-drain.

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“Not The Best”

★★☆☆☆

written by on 12/03/2013

This is definitely not the best website for research .Yes,it's easy to build your tree but only if you already have plenty of information to begin.There is helpfull advice from some members who search for you and I have found a few usefull facts but they are not happy if you do anything wrong and they soon let you know.I have searched a number of names who I know to be on certain census but can't be found on genes reunited ,why I don't understand.Try Ancestry it's definitely the best ,more expensive but worth the extra.Will not be renewing subscription .

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