National Express Coach Reviews

★★☆☆☆
1.8 / 5
355
19% of users recommend this
  • Value For Money

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Latest Reviews

★★★☆☆

“Always delays at Luton”

Written on: 29/10/2017 by ReaganHayes (1 review written)

Overall it is a fairly good service, but lately we experienced continual delays when taking our coach at Luton airport. At least three times in the last six months we have been told that our service had been cancelled for various reasons and we had to wait for the next services. Even if overbooked, tickets are still sold at the airport and tickets bought online do not get any advantage as it should be. Very disappointing for a company of this value… Read Full Review

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★☆☆☆☆

“Nation Express's misleading "cheap" fares”

Written on: 18/10/2017 by DisgustedNationalExpressCustomer (1 review written)

I bought National Express tickets while in Canada, and thought I was buying flexible tickets. I quote from my original ticket: "This flexible fare ticket allows you to board any available coach 12 hours before or after your planned departure time." My daughter was late getting off the plane at Heathrow where we were picking her up. When we got to the National Express counter, we were told we would pay an extra 83.60GBP because our ticket routed through Victoria Station and the only available… Read Full Review

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★☆☆☆☆

“Poor duty of care ”

Written on: 28/09/2017 by tkHagan149 (1 review written)

I traveled from victoria couach station London to Chester on the way the drive stopped for 15 minutes, I went to use the loo and when I get back the bus has gone leaving me in the middle of no where, I called the customer service but of no benefits. The following day called to make complaint I was told it's my fault for not returning on time? I asked what happened to customer care or duty of care to their customers to makesure they're safe and check to see before leaving? It's really poor… Read Full Review

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★☆☆☆☆

“disgusted!”

Written on: 01/08/2017 by Izaiah265 (1 review written)

My daughter just got the bus from Luton Airport to Cambridge. The online fare quoted £19.20. When she got on the bus, the driver told her it was £23. As she only had £20 pound notes.(she would have given him another £20) he refused to let her on unless she had the exact money of £23. in other words he would have sent her off the bus had some stranger not given her £3.to make up the fare. This was at 2am in the morning. Besides the misquote of the fare online. I am appalled that a driver… Read Full Review

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★☆☆☆☆

“Rude,rude,rude drivers.”

Written on: 19/07/2017 by Janat89 (1 review written)

I have used national express before but my latest journey was very unpleasant. I was yelled at by a driver in front of everyone, other passengers were as shocked as me, the driver of an earlier coach wouldn't let me on as I was booked on a later one, understandable I suppose but he didn't need to drive off with a half empty coach laughing at me! My coach had forgotten to change the destination name on the front so I didn't get on as it went no where near my home. One of the coach staff arranged… Read Full Review

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★☆☆☆☆

“Poor quality customer service”

Written on: 29/06/2017 by Lawrence482 (1 review written)

Avoid this company! First of all when we wanted to take a coach at 8.45 from golders green to the airport, the driver said that they no longer allowed to sell tickets on board, all those without tickets need to go to the ticket office that located on the other side of the road. 3-4 ppl at the same time started to run to the other side of the road in between the cars to get a valid ticket. Just a note: tickets are £11 from london victoria to the airports. From golders green its £12.. Never… Read Full Review

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★★★★★

“horrible, uncomfortable abd irritating ”

Written on: 24/06/2017 by SladeButcher130 (1 review written)

Your service almost cost me my job when i was booking it showed me direct Liverpool only to be calling at different stops and was more than 30mins late with out any update or apology from the driver i wished I never used this service… Read Full Review

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★☆☆☆☆

“Horrible Service Ever”

Written on: 16/04/2017

The bus service was awful! I tried their service for a few times but they are mostly awful! When they say they leave at 9, it means that they close the door somewhat 3-4 minutes before that and do not accept any more customers even though you try very hard to try to get noticed. When they say 9, it means the bus has already reached the gate to go out of the bus station. I do not recommend their service at all! if you are thinking of buying their tickets, STOP! please buy a train ticket or… Read Full Review

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★☆☆☆☆

“Do not accept a job ”

Written on: 07/04/2017 by Kamrynn481 (1 review written)

Accepted a job with this major company.never have I been messed about so much.even hr ignore you .I'm 2200 out of pocket by accepting this role an the pre sure its put on my relationship has been bad biggest mistake of my life DONT ACCEPT A JOB with these arsholes… Read Full Review

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★☆☆☆☆

“Dangerous Driver!”

Written on: 29/01/2017 by CarlaChurchill433 (1 review written)

Driving out of Heathrow airport at 555am today 29/01/17 - had a very near collision by National Express 406 bus reg KSK 985! I was in the outside lane, the bus undercut me and almost forced me off the road, had I not brakes suddenly the bus would have collided and forced me off the road. Very frightening. There were passengers on the bus… Read Full Review

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★☆☆☆☆

“Dangerous Driver!”

Written on: 29/01/2017 by CarlaChurchill433 (1 review written)

Driving out of Heathrow airport at 555am today 29/01/17 - had a very near collision by National Express 406 bus reg KSK 985! I was in the outside lane, the bus undercut me and almost forced me off the road, had I not brakes suddenly the bus would have collided and forced me off the road. Very frightening. There were passengers on the bus… Read Full Review

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★★☆☆☆

“Lost suitcase”

Written on: 19/12/2016 by MatthiasCrawford (1 review written)

Coach journey ok apart from losing suitcase , got to Manchester airport no case had to get stuff to wear on holiday , coach drive was nice and helpful, shame can't say same about staff on phone still waiting, won't be using them again … Read Full Review

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★☆☆☆☆

“Never again ”

Written on: 18/12/2016 by Editttt (1 review written)

Payed 1£ more by booking online rather than people who bought from driver , refused to take my cabin siutcase,even so I open and show 7000£ photo equipment. Very unpleasant experience,next time taxi or will dry myself… Read Full Review

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★☆☆☆☆

“Worst coach ever ”

Written on: 01/12/2016 by Clarklu22 (1 review written)

The driver put on Air condition instead of heater in winter worse service will not be travelling with them again… Read Full Review

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★☆☆☆☆

“WORSE THAN IN THE THIRD WORLD”

Written on: 27/11/2016 by od14923 (1 review written)

I literally travelled all around the world, from North Korea to Mexico, from South Africa to Canada. Nothing similar happened in my life before. A totally messed company, with no idea of what "customer service" is. Calling (3 times) and sending e-mails, they were always trying to just circumnavigating the issue (created by themselves). During the second call they reached the extent to deliver totally WRONG information with the only intent to SAY SOMETHING. In the middle of the night! Sending… Read Full Review

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★★★★★

“Stratford to Stansted”

Written on: 08/11/2016 by Mason367 (1 review written)

Booked a return coach ticket from Stratford to stansted. was able to get on an earlier bus on the way back to Stratford without any issues, with was awesome. Clean, comfortable, ran to time, air conditioned and had a very polite and helpful driver and counter staff. Would defiantly use this service again. The journey was between 45-50 mins both on the way out and back. Tickets can be booked in advance online or can be bought at the bust station/airport. Generally great experience and service… Read Full Review

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★☆☆☆☆

“Late bus”

Written on: 05/10/2016 by gstacey (1 review written)

The Saturday am bus from Leicester to Nottingham was 55 minutes late. I wanted a refund and was told only if it was an hour late and no fault of the bus i.e. traffic - what else would it be? Never again!… Read Full Review

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★☆☆☆☆

“Very round driver ”

Written on: 23/08/2016 by MaritzaLyons (1 review written)

Bus BR08 from London to inverness driver stopped the bus and came in middle and Shut to every body and you are very round and driving very crazy and hourn to cars Service number 588 23:00 - 20/08/2016 I never ever recommend to people about National Express I'm not feeling save with This company… Read Full Review

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★☆☆☆☆

“HORRIBLE EXPERIENCE. NOT RECOMMENDED AT ALL”

Written on: 24/07/2016 by LelandAnderson (1 review written)

Just horrible treatment to costumers. The coach broke down in the way to Stansted Airport, and they didn't put me on a taxi or any other feasible option, just another coach which arrived with three hours of delay, so I miss my flight. I sent a formal complain but I didn't get any response or compensation. Not recommended at all. Recibí un trato horrible por parte del servicio de atención al cliente. Tenía un billete para viajar al aeropuerto de Stansted, y el autobús se rompió en el… Read Full Review

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★★★★☆

“Well done to your drivers”

Written on: 03/07/2016 by figgles123 (1 review written)

A difficult nightmare for your (SH 032) Southampton to London Victoria driver on Friday 1/7/16 09:30 London being at a standstill with many of the customers on board putting pressure on the driver to let them off, quite rightly he dealt with them in a polite but firm way. well done driver for ensuring the safety of your passengers above anything else. The return journey Sunday 03/07/16 10:30 also had the same problem but both when leaving London and trying to get into Southampton, so this… Read Full Review

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