National Express Coach Reviews

★★☆☆☆
1.8 / 5
19% of users recommend this
  • Value For Money

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Latest Reviews

★☆☆☆☆

“A true passive aggressive British review ”

Written on: 07/12/2018 by Holt277 (1 review written)

I was going to write an obscene review saying how I really feel, but I was not allowed to add various words into my review by this website, so I've decided instead to do a proper, British review which I hike will get across the point of the company resembling excrament. Let me just say if there was any other way to get from Canterbury to London, I would take it, because national express even with its student discounts is incredibly expensive and they search for any possible way to, shall we say… Read Full Review

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★☆☆☆☆

“Not impressed”

Written on: 15/09/2018

It was a Christmas time a few years ago when I started doubting if National Express was a good company as I had always thought it was. The employer collecting tickets (supposed to be his job but was more less just stressing) and driver at Stratford was literally shouting at people standing outside trying to get in. He was not able to instruct us, or create any sort of queue system. Extremely stressful situation. This Wednesday, after a few years, me and my husband used National Express bus… Read Full Review

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★☆☆☆☆

“Worst service ever!”

Written on: 06/02/2018

I was suppose to be at the airport at 6am, went to catch the bus at 4 30am with my printed ticket. I ve bought the ticket with the proper time, when i ve showed my ticket to the driver he couldn t see the time. He said my ticket was an open ticket and the bus was full, when there were just a few people on board. He didn t allow me to get in, instead of scannig the sku code of my printed ticked he just shut the door telling me to catch the next bus, wich was 30 minutes later. I paid 19 pound for… Read Full Review

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★★★☆☆

“Journey, fine.... But lack of Information disgraceful....”

Written on: 29/01/2018 by IDeeDee (1 review written)

Arrived at Heathrow - you know, Britain's "Flagship" airport, the "busy one" - at about 22:00hrs. Terminal 4. Thought to ourselves "Catch the Brighton via Gatwick National Express bus....". Oh, dear.... After 15 mins of searching outside the terminal and asking we found where to stand (any one of three stops) but no information about schedules in view, the waiting room locked up, no staff, and nothing at all on the actual bus stops to verify we were in the right place.. Now, I'm British. I… Read Full Review

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★★☆☆☆

“Blatant Profiteering”

Written on: 08/01/2018 by Happichappie (1 review written)

Yesterday I looked at prices for a trip - £54- went to book it and it had risen to £58, so clicked onto "Live Chat" and queried why. Answer "... we must have sold some so put the price up..." Blatant profiteering… Read Full Review

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★★★★☆

“Good reliable service.”

Written on: 19/11/2017 by lucylu75 (1 review written)

I regularly travel overnight to various destinations for both pleasure and work. The NX buses seem reliable, in the main running to time and drivers are mainly friendly. Granted, the coaches aren't made for luxury but as long as you plan ahead a few weeks they are far cheaper than the train or flying. I've travelled some long distances for less than £20 return on both National Express and the Megabus. I more than often manage to sleep. The toilets can be a bit hit and miss but after years in… Read Full Review

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★★★☆☆

“Always delays at Luton”

Written on: 29/10/2017 by ReaganHayes (1 review written)

Overall it is a fairly good service, but lately we experienced continual delays when taking our coach at Luton airport. At least three times in the last six months we have been told that our service had been cancelled for various reasons and we had to wait for the next services. Even if overbooked, tickets are still sold at the airport and tickets bought online do not get any advantage as it should be. Very disappointing for a company of this value… Read Full Review

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★☆☆☆☆

“Nation Express's misleading "cheap" fares”

Written on: 18/10/2017 by DisgustedNationalExpressCustomer (1 review written)

I bought National Express tickets while in Canada, and thought I was buying flexible tickets. I quote from my original ticket: "This flexible fare ticket allows you to board any available coach 12 hours before or after your planned departure time." My daughter was late getting off the plane at Heathrow where we were picking her up. When we got to the National Express counter, we were told we would pay an extra 83.60GBP because our ticket routed through Victoria Station and the only available… Read Full Review

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★☆☆☆☆

“Poor duty of care ”

Written on: 28/09/2017 by tkHagan149 (1 review written)

I traveled from victoria couach station London to Chester on the way the drive stopped for 15 minutes, I went to use the loo and when I get back the bus has gone leaving me in the middle of no where, I called the customer service but of no benefits. The following day called to make complaint I was told it's my fault for not returning on time? I asked what happened to customer care or duty of care to their customers to makesure they're safe and check to see before leaving? It's really poor… Read Full Review

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★☆☆☆☆

“disgusted!”

Written on: 01/08/2017 by Izaiah265 (1 review written)

My daughter just got the bus from Luton Airport to Cambridge. The online fare quoted £19.20. When she got on the bus, the driver told her it was £23. As she only had £20 pound notes.(she would have given him another £20) he refused to let her on unless she had the exact money of £23. in other words he would have sent her off the bus had some stranger not given her £3.to make up the fare. This was at 2am in the morning. Besides the misquote of the fare online. I am appalled that a driver… Read Full Review

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★☆☆☆☆

“Rude,rude,rude drivers.”

Written on: 19/07/2017 by Janat89 (1 review written)

I have used national express before but my latest journey was very unpleasant. I was yelled at by a driver in front of everyone, other passengers were as shocked as me, the driver of an earlier coach wouldn't let me on as I was booked on a later one, understandable I suppose but he didn't need to drive off with a half empty coach laughing at me! My coach had forgotten to change the destination name on the front so I didn't get on as it went no where near my home. One of the coach staff arranged… Read Full Review

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★☆☆☆☆

“Poor quality customer service”

Written on: 29/06/2017 by Lawrence482 (1 review written)

Avoid this company! First of all when we wanted to take a coach at 8.45 from golders green to the airport, the driver said that they no longer allowed to sell tickets on board, all those without tickets need to go to the ticket office that located on the other side of the road. 3-4 ppl at the same time started to run to the other side of the road in between the cars to get a valid ticket. Just a note: tickets are £11 from london victoria to the airports. From golders green its £12.. Never… Read Full Review

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★★★★★

“horrible, uncomfortable abd irritating ”

Written on: 24/06/2017 by SladeButcher130 (1 review written)

Your service almost cost me my job when i was booking it showed me direct Liverpool only to be calling at different stops and was more than 30mins late with out any update or apology from the driver i wished I never used this service… Read Full Review

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★☆☆☆☆

“Horrible Service Ever”

Written on: 16/04/2017

The bus service was awful! I tried their service for a few times but they are mostly awful! When they say they leave at 9, it means that they close the door somewhat 3-4 minutes before that and do not accept any more customers even though you try very hard to try to get noticed. When they say 9, it means the bus has already reached the gate to go out of the bus station. I do not recommend their service at all! if you are thinking of buying their tickets, STOP! please buy a train ticket or… Read Full Review

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★☆☆☆☆

“Do not accept a job ”

Written on: 07/04/2017 by Kamrynn481 (1 review written)

Accepted a job with this major company.never have I been messed about so much.even hr ignore you .I'm 2200 out of pocket by accepting this role an the pre sure its put on my relationship has been bad biggest mistake of my life DONT ACCEPT A JOB with these arsholes… Read Full Review

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★☆☆☆☆

“Dangerous Driver!”

Written on: 29/01/2017 by CarlaChurchill433 (1 review written)

Driving out of Heathrow airport at 555am today 29/01/17 - had a very near collision by National Express 406 bus reg KSK 985! I was in the outside lane, the bus undercut me and almost forced me off the road, had I not brakes suddenly the bus would have collided and forced me off the road. Very frightening. There were passengers on the bus… Read Full Review

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★☆☆☆☆

“Dangerous Driver!”

Written on: 29/01/2017 by CarlaChurchill433 (1 review written)

Driving out of Heathrow airport at 555am today 29/01/17 - had a very near collision by National Express 406 bus reg KSK 985! I was in the outside lane, the bus undercut me and almost forced me off the road, had I not brakes suddenly the bus would have collided and forced me off the road. Very frightening. There were passengers on the bus… Read Full Review

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★★☆☆☆

“Lost suitcase”

Written on: 19/12/2016 by MatthiasCrawford (1 review written)

Coach journey ok apart from losing suitcase , got to Manchester airport no case had to get stuff to wear on holiday , coach drive was nice and helpful, shame can't say same about staff on phone still waiting, won't be using them again … Read Full Review

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★☆☆☆☆

“Never again ”

Written on: 18/12/2016 by Editttt (1 review written)

Payed 1£ more by booking online rather than people who bought from driver , refused to take my cabin siutcase,even so I open and show 7000£ photo equipment. Very unpleasant experience,next time taxi or will dry myself… Read Full Review

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★☆☆☆☆

“Worst coach ever ”

Written on: 01/12/2016 by Clarklu22 (1 review written)

The driver put on Air condition instead of heater in winter worse service will not be travelling with them again… Read Full Review

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