Marbles Credit Card Reviews

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★☆☆☆☆
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Latest Reviews

★★☆☆☆

“Do not tryst”

Written on: 02/07/2019 by 255Porterfield (1 review written)

Have had a card for over a year they increased my limit and a couple of month later decreased it to next to nothing for no reason whatsoever. I've never missed a payment always payed my balance never had a late payment. On speaking to them they said they have a automated system that cuts your credit limit when there is a change to your credit score after checking my credit score to find my score had improved.i dont think I want a credit card that is actually run by a automated system gggrrrr… Read Full Review

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★☆☆☆☆

“Marbles acted in bad faith. Don't deal with them.”

Written on: 15/12/2018 by retroron (1 review written)

I used 0% balance transfer offer. I missed £5 minimum payment putting me in arrears for 5 days. They cancelled offer and slammed interest rate up to 38.9% for 'breach of terms'. They were unprepared to negotiate a waiver. Luckily I had sufficient funds in my bank current account to pay off and clear the Marbles balance straight away. I then closed the account immediately. … Read Full Review

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★☆☆☆☆

“Minging Marbles”

Written on: 13/05/2018 by 426Tennant (1 review written)

The whole company needs shutting down tbh, their systems are constantly down, never get trough to customer service and when you, they don't have a clue what your talking about, only want to order a replacement card. Horrible company and even worse service!!… Read Full Review

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★☆☆☆☆

“Worst Card ever, Increased APR when they saw I am...”

Written on: 03/12/2017 by mahashir (1 review written)

I used Marbels credit card for approximately 2 years with the APR around 30%. They were good with limit increase and they do increase limit very quickly. Within those two years, I never used it more than £300 but suddenly I lost my job and used it upto £1600.00. As soon as they saw, I am using it alot, they increased APR to 38%. They said that we have sent you two letters but I didn't receive any. However APR increase was mentioned on my statements which I didn't notice. I am using about 6… Read Full Review

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★☆☆☆☆

“AWFUL”

Written on: 07/11/2017 by jo458 (1 review written)

I am absolutely appalled at Marbles customer service. They randomly blocked my card (even though I have full credit on it). I then call customer service up after waiting on hold for 30 MINS telling me the issue had been sorted. I then tried to use my card again and it still didn't work. After calling again for the second time I was then left on hold for 50 mins!! The staff are lovely but I am disgusted on how long you have to wait on hold for!… Read Full Review

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★☆☆☆☆

“All goes well then they hike interest rate up for...”

Written on: 06/10/2017 by unicawn (1 review written)

I received a notice from marble this morning that they're increasing the interest rates on my card by 6% Apr because they assess accounts and make decisions about interest rates willy nilly. My option is to pay off the outstanding balance or choke on the extra charges. I'm paid up to date and have kept the account in good working order and I'm disgusted that they can hike up charges so easily. I really don't recommend Marble to anyone now. Of course, the card was easy to get and fairly low… Read Full Review

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Andyhomercollins's Response to unicawn's Review

Written on: 17/11/2017

I too have been sent a letter hiking up the interest. I have a large credit limit and I’ve always paid in full every month.

Nevertheless, having an interest hike when I’ve been a good customer seems a slap in the face. So with regret I will be cancelling my marbles account.

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★☆☆☆☆

“Legal Shammers”

Written on: 29/09/2017 by Chasityw330 (1 review written)

This so called Credit Card company are legal shammers. At first they suck you in by giving you limit increases, and then increase your interest rate. Mine is 10% higher than when I took the card out!!! Avoid at all costs, and dont be fooled by their generous limit increases, its their ploy to suck you in..!!!!… Read Full Review

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★☆☆☆☆

“Absolute joke ”

Written on: 14/09/2017 by Amdj (1 review written)

Six weeks ago I applied for a credit card. Five times I've sent proof of who I am and my address before it was accepted. Then I had to sign something else apparently last Wednesday the card was released so a week later I am still waiting for both the card and the pin. Absolute joke… Read Full Review

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★☆☆☆☆

“They are not what they claim”

Written on: 03/09/2017 by dqMcNulty165 (1 review written)

They claim to want to help people with bad credit. There is a good chance you will get a card from them but it will be at an extortionate interest rate and they will at any opportunity increase that rate. Their sole aim is to make the maximum money out of people unfortunate enough to have applied for their card. Basically don't do it, if you have, pay it off and close it (as I have)… Read Full Review

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Geofd's Comment

Written on: 29/09/2017

You are 100% right ..!!!

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★☆☆☆☆

“Overpayment”

Written on: 12/08/2017 by Croftamieman (1 review written)

I overpaid my account and asked for a account reversal. The amount showed upon my statement but not in my bank account. Now 6 weeks later, countless calls, 4 letters and still fruitless. Customer service just pass you around and around but nobody can answer the question of where my money is. Despite marbles assurances and promises, nobody has actually rang me back on any occasion. As soon as I get my money back I will close my account with them. Their attitude stinks and it is you as a… Read Full Review

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★★☆☆☆

“Be aware can up your interest rate at any time !”

Written on: 02/08/2017

Well started off ok , gave me a chance when normal cards would not, got a generous limit of 900 which increased over the year to 3,600, then get a bombshell letter we're putting ur interest up was already 33% then now 38% , I mean i never missed a payment always paid a lot more than the minimum, felt played big time. Just been accepted for mainstream with a Apr of 11% so will be not using this anymore. Just be warned credit limit will increase but don't get caught in the trap. Shame as thought… Read Full Review

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★☆☆☆☆

“Real decline since NewDay took over”

Written on: 22/04/2017 by Jarvis229 (1 review written)

I have had a Marbles card for many years, but since NewDay took over the service has declined. Awful telephone menu not giving an option to talk to someone if your enquiry does not fit one of the limited options. Moved house recently and the online account facility allows you change address. Looks absolutely fine on-screen but Marbles system seems to have mangled old and new address so statements and correspondance from Marbles comes out wrong. Three declined payments this week - do not know… Read Full Review

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★☆☆☆☆

“Stay Away From This Company!!!!”

Written on: 10/03/2017 by DeeDeeboy1 (1 review written)

Got a marbles card but shortly after I got the card I got into a bit of financial difficulty. Not wanting to ruin my credit further I tried to work things out with this company. I wrote letter after letter which was ignored. Meanwhile they were adding charges on here there and everywhere putting me more and more over the limit I then wrote to the company who supplies the cards and a woman from the company emailed me asking me to call her, she seemed very friendly in the email but when I… Read Full Review

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★☆☆☆☆

“I was diagnosed with breast cancer last year, I phoned...”

Written on: 03/03/2017 by McCaffrey114 (1 review written)

I was diagnosed with breast cancer last year, I phoned them up to explane my situation and to ask them for reduced payments until I had finished my treatment and got myself back on my feet. I was made to feel like I was lying about my health, bombarded with phone calls something you can do without at such a difficult time. They wanted a payment of £160 with all the charges they put on and then it made me go over my limit which they put more charges on. They didn't give me any help so I ended… Read Full Review

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★☆☆☆☆

“Avoid at all costs! ”

Written on: 23/02/2017 by RyanBrady192 (1 review written)

extorionate rates and when i ran into financial difficulty the person dealing with ym request was monotonues and with their procudre of having to reel off my debts one by one on the phone to starnger was humiliating and thorougly upset me. after this i was then told that i have £400 a month when i knew i only had £80 left!!!!!! i was then advised to set up payment plans with creditors I was up to date with bringing my credit file into more disripute. Awful service and customer service. ps -… Read Full Review

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★★★★★

“No complaints ”

Written on: 16/02/2017 by GabrielMoreti (1 review written)

When I first applied was June last year, I have received the card and pin soon after, my starting credit limit was £300.00 I want to make clear that I have a delinquent account and to be honest I applied for a credit card without really needing one. Please be aware that Newday will send the information regarding your debt to the credit agencies like Experian at the end of each month. Now, the trick is to show the credit card company, by the end of each month, that your balance is £50 or less… Read Full Review

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★☆☆☆☆

“What the!”

Written on: 19/01/2017 by Fowler375 (1 review written)

Never heard of this outfit before. This card is for people with bad credit. I don't have bad credit! Chase slate, 2 capital one Quicksilver cards, Discover, Barclays, Bank of America, Wells Fargo, Citi (best buy) for financing reasons, Kohls for the discounts… Read Full Review

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Mazee1964's Comment

Written on: 19/03/2017

Why put a review about this card when you do not even have one??...I though a review was to say your opinion on a product!!.... and your lucky enough to have one of the better rate cards .... sounds like you are belittling people who may need this card to rebuild their credit score .... don't sound like a very nice person!!

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★☆☆☆☆

“Mass Junk Emails!”

Written on: 18/01/2017 by amLane184 (1 review written)

I receive on average 4 - 6 Junk Emails a day with Marbles Credit Card as the subject, due to this it's probably a Junk credit card, DO NOT APPLY UNTIL THEY SORT THE SPAMMERS OUT… Read Full Review

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★★★★★

“Easy to apply ,quick to arrive”

Written on: 04/01/2017 by SemajBuckley (1 review written)

Applied online and signed credit agreement .Within 6 days I had my card ,followed the next day by my pin number.A limit of £600 which is good as I use the card and pay off the balance each month… Read Full Review

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★☆☆☆☆

“Poor Communication/Service”

Written on: 23/11/2016 by Tristenw1987 (1 review written)

Applied in Nov 2016 despite reading some of the terrible reviews and signed a credit agreement online presuming all was well and that things would progress over the week. I didn't hear anything for just over two weeks until a letter arrived advising that my application had been rejected! Could not understand why I had signed an agreement etc but never received anything. Pointless trying to get through on the phone, will not pursue or bother to question as marbles are clearly badly set up and… Read Full Review

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