Scottish Power Electric Reviews

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Scottish Power Electric

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★★★★☆

“Have made a good experience.”

Written on: 31/01/2017 by jdowmark (3 reviews written)

They have good online facilities and if you keep entering meter readings regularly, it remains accurate. I have watched my direct debit decrease from about £100/month (gas ans electricity) to about £70.00. I have considered switching, but every time I compare prices, I find that Scottish Power is offering a competitive energy plan. I have sometimes needed to speak with them, and found them patient and with an open ear. Moreover, I don't feel tied in, because I can switch at no cost. I always… Read Full Review

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★★★★☆

“I have never had a problem with Scottish Power”

Written on: 13/12/2013

Switched to Scottish Power in November 2012 on their fixed price online tariff until March 2014. I did have my reservations after reading reviews online but then to be honest all the energy firms had equally bad press and reviews. I have to say from a customer point of view that I have had no problems with them at all since switching over. I manage everything online and every 3 months give my meter reading either online or if that's not possible, due to them updating the website, then I call… Read Full Review

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★★★★☆

“I must be dealing with a different Scottish Power company”

Written on: 30/11/2013

I must be dealing with a different power company as my experience over a number of years is totally in conflict with the general thrust of other contributors. For example I had two conversations with customer service this morning. Longest wait time on the phone before a human answered was 8 mins 15 sec (I have a timer on my phone). All my questions were answered without any trauma. Online system works well for me. Any changes to my DD up or down are done in consultation with customer service. I… Read Full Review

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★★★★☆

“Surprisingly efficient”

Written on: 13/09/2012 by owenz7 (1 review written)

When I phoned yesterday, I had the option of a 'callback' and did receive a call within 3 minutes. Therefore, spent none of my time on-hold. The man I spoke with was very knowledgable and helped me reduce my bill by 12%. When I said my gas bill sounded much too high for the summer months, he asked me to check my meter and said he would phone back the next day between 1.00 and 2.00. He phoned at 1.20! Couldn't be more impressed with the service… Read Full Review

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★★★★☆

“Its about time people reviewed good service as well as...”

Written on: 04/03/2012

I have been a scottish power customer for 2 years. I originally joined as there was a cashback offer included in the low monthly price. The switch was easy and I didnt have to call once - I was sent regular updates via email. I have never had a problem submitting a meter reading. I recently emailed customer services for some information about my tarrif and got a reply within 2 days telling me everything I wanted to know. I have called customer services to discuss a direct debit increase that… Read Full Review

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★★★★☆

“Possitive experience over 18 mnoths”

Written on: 18/09/2011 by snigvan (1 review written)

Capped 18 months ago on electric. Monthly did change mid contract & I was able to find out why. I decided to stick with the higher amount. Just had a refund as they spotted my over-payments were more than the amount I would need in my account to cover the Winter costs & they dropped my monthly amount. Staff pleasant & helpful… Read Full Review

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★★★★☆

“I switched 6 months ago to the Online tariff, which...”

Written on: 17/05/2011 by JudyZ1978 (3 reviews written)

I switched 6 months ago to the Online tariff, which means I get a discount off the regular price and all I have to do is, once a month, go and take the meter readings and then login to the Scottish Power website and type it in. It automatically changes my monthly charge and has some reports to show me if my gas or electricity use is going up or down compared to previously. It's dead easy and saves me money. Not good if you don't have an Internet connection (in which case, how are you reading… Read Full Review

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