Scottish Power Electric Reviews

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Scottish Power Electric

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Latest Reviews

★☆☆☆☆

“Appallingly Incompetent Imbociles”

Written on: 17/11/2017 by AdelynConley154 (1 review written)

Haven't got a clue company after twenty years I'm switching .Their lack of communication ,order ,integrity is atrocious .Failed lack of details ,dates ,failed appointments ,ringbacks ...my list is endless .It's took 5 weeks to speak to a Manchester even then she is rude and useless .Poor very poor… Read Full Review

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★☆☆☆☆

“Been on a DD for years but in July 2016 was hit with a...”

Written on: 02/10/2017 by djrimmer (1 review written)

Been on a DD for years but in July 2016 was hit with a bill for £750. When I queried it, I was told it was because my meter had not been read since 2014. My reply to that was they didnt know that the official meter reader was a mate of mine and he confirmed that he had read the meter at least twice in that time. Not only that I had phoned intermediate meter readings to them as well. When you try to contact them on the phone the automatic system keeps you on the line for ages......be warned… Read Full Review

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★☆☆☆☆

“Disgusting service ”

Written on: 28/09/2017 by Dobbo245 (1 review written)

From day one customer service can not give a straight answer different advice from different people nobody seems to know what there are doing had 100% accurate reading for a long time then they slap you with a large bill Ion top of DD Stay well clear can not wait to change supplier… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 25/09/2017 by lawrencebennett (1 review written)

Terrible customer service. I recently switched and sent them my initial meter readings as requested. They bungled these, recording an absurdly low starting reading for electric. I am now trying to ring them to correct. Waiting times to talk to someone very long so I took their callback option. Callback came late and when I told the machine I was ready, I had to queue another minute only to have the customer service rep hang up immediately. So now I am going thru this again, with even longer… Read Full Review

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★☆☆☆☆

“refund”

Written on: 10/08/2017 by standreang1 (1 review written)

changed my energy suppler last may, waiting for refund ever since, promise you the earth, take your money and they don't care, I am a single mum with one child and have been let down badly by Scottish power, how they can get away with this I don't know, but will be seeing them in a small claims court if I don't get my money within the 7 to 14 days I have now been told I will get it… Read Full Review

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★☆☆☆☆

“Rubish customer services ”

Written on: 20/07/2017 by Aldeny160 (1 review written)

Never recommend them to anyone. very poor customer services. many promises never help. The most significant issue is when I moved to the flat the Gaz meter is prepayment one. wherever I toped it the credit gone. I phoned them they promise to resolve by giving my money back. They sent 2 times cards and the meter didn't accept it. and every time I sent email they promise to solve and nothing. another thing is I asked to change my meter to credit meter and they gave me appointment after 3 week and… Read Full Review

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★☆☆☆☆

“Will not sort out incorrect billing.”

Written on: 01/05/2017

I have been trying to sort out the bills of my mother-in-law for three years. Since a meter change in 2014 she has been receiving bills of up to £1800 Nothing has been done despite repeated contact and complaints with the company,including a visit from a company representative. The house is now sold and the new owners will be taking over with this matter unresolved! A complete nightmare… Read Full Review

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★☆☆☆☆

“Dreadful, dreadful. dreadful”

Written on: 21/04/2017 by Evier170 (1 review written)

On 1st February 2017 Scottish Power installed Smart meters at my property. However due to their system crashing the engineer did not connect up the gas. G4S made an appointment to rectify this but then cancelled due to being sacked. Promises that a Smart Engineer would make another appointment went unfulfilled. I got fed up and when our tariff ended decided to change to NPower. NPower requested a meter reading. I was unable to take a gas reading as there was no display on the meter. After… Read Full Review

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★☆☆☆☆

“Terrible engineers and service”

Written on: 21/03/2017

I have had 5 engineers come round and try and fix my boiler over the last month. They all diagnosed different things. Today was the last straw, the engineer just looked at the boiler and played around a bit with it but now I have no hot water. The problem before was the pressure of the hot water not the temperature. He left me his morning and I realised I never had any hot water, so I called straight away to get him back. They will not fix the fault because we have lime scale! This engineer… Read Full Review

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★☆☆☆☆

“Worst customer service EVER! Avoid company!”

Written on: 14/03/2017 by Elltom (2 reviews written)

Have been trying to pay a bill for 3 months and despite numerous calls, several emails all promising to resolve this within 48 hours we have still not heard from Scottish Power. Avoid this company, they're a nightmare… Read Full Review

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★☆☆☆☆

“Terrible customer sevice”

Written on: 22/02/2017 by Peony0819 (1 review written)

Hard work, seriously i I have changed provider, waste of my time that I will never get back… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 11/02/2017 by lucretia_ten (5 reviews written)

I was with scottish power for my gas and electric for a few years on and off (changed suppliers occasionally) but I received nothing but trouble the last 2 times. When it came to final billing, they completely mucked it up and charged me twice for a quarter and then they kept changing the amount. I had a screen capture showing my zero balance but ended up owing them over £130 - how on earth does that happen. According to SP they had a new system put in, so they couldn't access the old one to… Read Full Review

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Standreang1's Response to lucretia_ten's Review

Written on: 10/08/2017

agree with you

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Standreang1's Response to lucretia_ten's Review

Written on: 10/08/2017

agree with you

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★☆☆☆☆

“Wish I could vote less than 1 star”

Written on: 06/02/2017 by LucyDavies007 (1 review written)

I moved into a BRAND new home (no one had previously lived there which is something Scottish Power couldn't grasp) Sept 2015 and immediately switched suppliers. I started paying my new supplier (Extra Energy) and after 4 payments my DD stopped. I contacted Extra Energy to ask what had happened and I was told Scottish Power prevented my gas from moving (but let my electricity move?!). I contacted Scottish Power to pay what I owed in July 2016 and I am still trying to sort things out. I live… Read Full Review

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★★★★☆

“Have made a good experience.”

Written on: 31/01/2017 by jdowmark (3 reviews written)

They have good online facilities and if you keep entering meter readings regularly, it remains accurate. I have watched my direct debit decrease from about £100/month (gas ans electricity) to about £70.00. I have considered switching, but every time I compare prices, I find that Scottish Power is offering a competitive energy plan. I have sometimes needed to speak with them, and found them patient and with an open ear. Moreover, I don't feel tied in, because I can switch at no cost. I always… Read Full Review

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★☆☆☆☆

“What a shambles ! ”

Written on: 24/01/2017 by Noe69 (1 review written)

Avoid this company ! In 2014 it took my over 5 months to close my account and to receive a fund and that was only after I contacted the CEO. First week in January I received debt collection letter addressed to someone else with the address doctored to show mine. Basically after several phone calls it appears they have linked one of my meters to someone else's account and they area still supplying me ! Fortunately I kept all my emails and paperwork and I also have proof from my currently… Read Full Review

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★☆☆☆☆

“Horrible service untrained staff!”

Written on: 06/01/2017 by Callahaned468 (1 review written)

Me and my wife recently moved house and the drama we had sorting out the account to move was a horrible experience, here are some bullet points of the hassle we had to deal with: We were being under charged for 8 months, despite phone calls and NOT ONE customer service rep saying it was ours to pay (they even admitted it was a fault on their behalf) we managed to get the email of the CEO and get (his assistant) involved, which THEN came back to us owing them. We keep having extra charges, I'd… Read Full Review

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★☆☆☆☆

“scottish power, total garbage company.”

Written on: 10/12/2016 by nashvilleteleman (1 review written)

was with their boilercare less then a month, arranged repair visit, had it comfirmed, then they cancelled, when they did come had to pay nearly £400 for new boiler door as they stated cover didn't start for three weeks even though the money had been taken nearly two weeks ago, company seems dodgy to deal with and tells you different things when it suits their purpose, could,nt leave quick enough, avoid at all costs… Read Full Review

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★☆☆☆☆

“The worst company to deal with”

Written on: 28/11/2016 by Stevenson69 (1 review written)

I have dealt with this company for a few years and they are a complete nightmare I have had a number of problems concerning bills that I don't owe for but the last fiasco has been the worse. I have recently swapped companies because I couldn,t put up with their inefficiency anymore but my final bill I was told was over £1200 which they informed me I was late paying after a fight I was told today that the engineer read the wrong meter and that I owe £22. Please stay away from this company they… Read Full Review

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★☆☆☆☆

“About as customer friendly as piles!”

Written on: 27/11/2016 by MiloDrew48 (1 review written)

I can only advise that if you are a customer of this supplier leave them now! They cannot even be straight with you when you use a pre payment meter. They rip you off,then when you call to question their mistake it takes on average of 45 minutes to get through to a mung bean that will then take the pee out of you by putting you on hold for a further 15 minutes. Then when they return to the phonecall they will force you to stand in the cold and dark to read information that you have already… Read Full Review

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★☆☆☆☆

“Dispicable Service! Terrible!”

Written on: 24/11/2016 by cbyrne4234 (1 review written)

Staff are completely imcompetent and cannot even input meter readings correctly to the system. I have been with them 2 months and had nothing but issues and poor service. They have had me on the point of tears. 4 times I have provided correct readings and been advised by their customer service team that they have made a note on the system. On the second call of going through the same process I asked for a complaint to be opened and was advised this was done. On the 5th call to them I was… Read Full Review

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