Scottish Power Electric Reviews

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Scottish Power Electric

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Latest Reviews

★☆☆☆☆

“Poor and disgraceful ”

Written on: 04/10/2018 by Ads009 (1 review written)

Absolutely poor service and even worse when are contract was up and we left with a outstanding bill which they said they couldn’t take payment for yet we set a direct debit for 3 times on the phone which was every phone call was unprofessional and rude wouldn’t recommend this company to a single sole I’d rather pay the extra and actually have great service stay well clear… Read Full Review

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★☆☆☆☆

“Mostly useless ”

Written on: 27/09/2018 by 1945Harvey (1 review written)

Every time I call I get a different person and they all contradict each other. Pretty sure they make up amounts of arrears on accounts that are paid by direct debit . Most of the staff are very patronising… Read Full Review

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★☆☆☆☆

“Abysmal”

Written on: 25/09/2018 by Tobermoray (1 review written)

I have tried without success to obtain a final bill for two months. The meter readings have been provided via the internet, over the phone and by email to no avail. SP's debt collection team continue to hound me for they're estimated amount irrespective. Every contact I have had with SP has proved a complete waste of my time… Read Full Review

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★☆☆☆☆

“Avoid boiler care”

Written on: 05/09/2018 by eqPalmer329 (1 review written)

Avoid boiler care. They have reneged on our agreement. Getting British gas in to sort out our boiler instead. Use company called Rightio to inspect boiler. Not communicated correctly back to Scottish power. They condemned our four year old boiler. Scottish power cancelled our account and took nearly £20 from our account the same day. No hot water or heating at moment. Total nightmare. Avoid… Read Full Review

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★☆☆☆☆

“Avoid at all costs unless you want to lose your sanity”

Written on: 07/08/2018

I just read a few reviews about Scottish power and couldn't have put it better myself. Moved into a new build 9 months ago and had the misfortune to be put with Scottish Power. Firstly they managed to register our electricity meter to our neighbours. After months of trying to get them to believe that it was our meter they finally put it right. Turns out the meter was actually faulty anyway so they replaced it 2 months ago but are too incompetent to be able to register it. They are still trying… Read Full Review

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★☆☆☆☆

“CONNED INTO SMART METER”

Written on: 05/07/2018

I needed my Economy 7 meter changed to a normal one,It took a lot of trouble to sort out each time I said I do not want a SMART METER they said it wouldn't be,So in April the man came to change it ,I was assured by him a few times that he had fitted a normal meter HE even said he wouldnt have one either ,Great I thought as he only put a meter in no gadget to go with it So I stupidly trusted him,,,.Well today I tried to put my meter readings in, GUESS WHAT THEY HAD PUT A SMART METER IN.I am so… Read Full Review

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★☆☆☆☆

“Extremely awful ”

Written on: 04/07/2018 by Raffaello18 (1 review written)

Scottish Power is an awful company to deal with, they must have the worst trained customer service centre of any power company. In August 2017 I went to France and as I was not sure how long I’d be out of the UK, so contacted Scottish Power to advise them that I’d be out of my property for a considerable time. I did not want to continue my Direct Debit of £49.00 a month, for something I was not using as my account was continually in credit. I asked whether it could be reduced to £5/10 a… Read Full Review

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★☆☆☆☆

“OMG where do i start”

Written on: 04/07/2018

absolute shame that I had to even give them one star. Been trying to sort a direct debit out for 6months, ended up owing them £500 so they threatened me with action then accused us of cancelling the direct debits that they didn't set up correctly, then either said they couldn't hear me on the phone or just tried to keep increasing the direct debit from £50 to £200. What a set of absolute incompetent idiots and so so frustrating. Their customer service skills are completely NIL & the line… Read Full Review

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★☆☆☆☆

“Avoid joining this company”

Written on: 18/06/2018 by Leaving2 (1 review written)

I had an on going complaint with scottish power for over 3yr. I eventually though at last it had been sorted in April this year, after 100s of calls,e-mails etc too them. But the problem as started again this morning, so again i have spent all morning on the phone to them and Morrisons who read the meters to be told someone will get back to me on Monday. I suggest people read the article in Saturdays yorkshire post about Scottish Powers Bully Boy tatics, been band by the Ombudsman in 2015… Read Full Review

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★☆☆☆☆

“Absolutely terrible company”

Written on: 18/06/2018 by Josej54 (1 review written)

Absolutely terrible company. They couldn't give two #*#* about their customers. I have had their debtor company chase me on two occasions, all due to the fact that Scottish power have messed up my bill more times than I can count in the past two years. One occasion they refused to acknowledge our start meter readings, despite photographic evidence to prove our case. They wanted £1500 from me, and it took the best part of 10 months to correct the problem. In that time I received no less than… Read Full Review

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★☆☆☆☆

“Do not use”

Written on: 03/05/2018 by Ross17 (1 review written)

I contacted SP in June 2017 to provide meter readings, only to be told they could not accept them and someone would call back to rectify this. On this same phone call i expressed concern that i may not be paying enough and i was willing to pay more each month, so as not to receive a large unexpected bill. Scottish power never called back, so through out the year i called up Scottish Power and had the same conversation again and again and this has never been resolved. In January this year i… Read Full Review

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★☆☆☆☆

“direct debit mess up”

Written on: 03/04/2018 by gqLane372 (1 review written)

After giving six security answers my name being the first then asking me if I am the account holder. Stupid!! Wanting to change dd from 19 to 1 of the month and having just paid the 19 dd they took another dd 12 days later although confirmed it would not happen tried to get refund was told get in touch with your bank.their mistake but had to deal with it myself they have no customer empathy leaving them asap… Read Full Review

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★☆☆☆☆

“Boiler service”

Written on: 16/03/2018 by Jaydenj283 (1 review written)

Pathetic service from the on-set. Promised in January that an engineer will carry out boiler service. We are now in Mid-March, still waiting for the engineer to come out. They are in breach of the contract!!! Company run by muppets and staff trained by muppets. DO NOT use this company, ever!!!! Even my grandma who is 120 years could run this pathetic company. Useless!!!!!!!!!… Read Full Review

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★☆☆☆☆

“ET Come Home/ Scottish Power Go Away”

Written on: 11/02/2018 by dcncockburn (2 reviews written)

Scottish Power erroneously transferred (an "ET") my daughter's supply and cancelled her direct debit with her contracted supplier-all done wholly without her knowledge. Then they stayed quiet for 18 months-no welcome letter, no bills (monthly, quarterly or annual review), no actual readings or requests for readings, no tariff info. Then they contacted her by way of a letter threatening her with registering a credit default and demanding 18 months of unpaid bills. In the complaints process… Read Full Review

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★☆☆☆☆

“Awful company for the elderly!!!”

Written on: 23/01/2018 by caggiewag (1 review written)

Awful company for the elderly Awful company for the elderly. they dont keep open the winter warm front till the 31st jan like they should. For those that have just found out they are entitled to this scheme beacuse of their illness or age. This company couldn't care less about their customers needs. Wether they are elderly or sick. What has happend to the customer is aways right? Very bad customers pratice . Stay away and go elsewhere!!! Useful … Read Full Review

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★☆☆☆☆

“Disgraceful ”

Written on: 13/12/2017 by Christmas333 (1 review written)

Scottish powers are disgraceful as a company . They failed to attend 4 appointments to install a meter ,with no contact to say that they could not attend and no apology or explanation as to why . I had to take 5 days of work ( the 5th appointment they actually attended) The appointments were from 8am to 4 pm so not even an am or pm . They feel £30 compensation justifies me having to take 4 days of my annual leave ! Avoid Scottish powers !!… Read Full Review

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Faxbax56's Response to Christmas333's Review

Written on: 12/01/2018

yes arranged to have isolation unit fitted said would ring 20 before arrival as house empty no call just stuck card through door bad service in rate 1 to 10 ten being the best would give 0

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★☆☆☆☆

“Scottish Power - Intimidating Bully Boys”

Written on: 13/12/2017 by DeaconPereira (1 review written)

Appalling customer service. Over the last two months Scottish Power have three times tried to bully and intimidate me into increasing my monthly direct debit. Their latest letter said this was due to any of 1 a change in my energy use (not as far as I know, and I’m the one switching power on and off) 2 previous debit on my account (I have never owed them any monies that have not been paid, in fact when they first tried this, I was £80 odd pounds in credit and did they offer to pay me… Read Full Review

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★☆☆☆☆

“Abysmal service”

Written on: 09/12/2017 by jrf1968 (1 review written)

First time I ever wrote a review. I just left Scottish Power for EDF. Their customer service was horrendous. I had a smart meter installed 3 months ago, the associated problems are too many for me to write down. Here's a summary: the meter was registered to the wrong address; 2 visits from engineers who failed to fix; today I got a phonecall cancelling 3rd visit due to lack of manpower (3 months after the first visit); I had to proactively phone to arrange every appointment; online bill still… Read Full Review

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★☆☆☆☆

“Disgusting”

Written on: 04/12/2017 by suziewhaites (1 review written)

called up to give final meter readings. The operator told me my final bill would be over £400. I asked him to check the reading as we were hardly ever in the house, he’d taken down the electricity reading incorrectly with 2000 extra units. When I corrected him, he said he couldn’t calculate it then, imagine my shock when the email I received said I owed over £400. Went to look at my account as advised on the email and it had been deactivated. After waiting over 20 mins on the phone, I… Read Full Review

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★☆☆☆☆

“when your summer bill more than winter one!”

Written on: 22/11/2017

In the years I have been with this company have been put on the worse plan available and or the first time ever had a bill for summer months which was nearly 120 pounds more than winter months one. Its time to leave… Read Full Review

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