Scottish Power Electric Reviews

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Media Gallery for Scottish Power Electric

Scottish Power Electric

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Latest Reviews

★☆☆☆☆

“Totally decimated my credit rating and life.”

Written on: 19/09/2019 by NIMSAT (1 review written)

Literally no idea where to start. I was switched to Scottish Power by OFGEM after the collapse of Extra Energy. I immediately switched to EDF with a DD amount of £89. So was with Scottish Power for 33 days during the switch, for which they sent me a bill for £224. Which is literally double the cost of our gas/electric any other given month that we have been in this property (4 years) and well over double our DD since with EDF and and we are currently £167 in credit with EDF. So I have… Read Full Review

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★☆☆☆☆

“overcharged”

Written on: 03/06/2019 by neets1973 (1 review written)

I would never use Scottish power, the put me on a variable rate and have refused to help me with a huge bill that they have given me. NEVER AGAIN!!… Read Full Review

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★☆☆☆☆

“WONT GIVE ME MY REFUND THE OWE”

Written on: 28/05/2019 by Parkerse56 (1 review written)

HAD MY FINAL BILL, I WAS IN CREDIT, THEY GAVE ME A SMALL PARTIAL REFUND, THEN FOBBED ME OFF, THEIR FAMOUS WORD IS, WE WILL (INVESTIGATE) AND LET YOU KNOW THE OUTCOME, AVOID AT ALL COST… Read Full Review

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★☆☆☆☆

“WHAT CUSTOMER SERVICE????”

Written on: 26/04/2019 by TobyCarlson (1 review written)

Waited 50.04 minutes for Customer Service to answer! I was give a bill of £587 for 3 months energy use when I moved to my new house! I have been a low energy user for the past 40 years, and had no heating on during the winter months so was absolutely frozen. I went through the Hardship Fund Service who halved this bill which was a great help and I offered to pay £15.00 a month, 'sorry we can't accept this, the lowest amount must be £32 a month!' I have had to pay this now but I know I have… Read Full Review

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★☆☆☆☆

“Incredibly bad service and lack of communication”

Written on: 06/03/2019 by pyCarter130 (1 review written)

Does this company care about its customers at all? I want to give them a zero rating but one is the minimum here. I have been waiting for a new electricity meter for over 3 months since I moved into the house. I have had 2 jobs which were supposedly booked cancelled. This was after numerous web chats to get someone to understand the meter was broken in the first place, the call centre just doesn't seem to have the training to cope with things which are out of the ordinary. The system they… Read Full Review

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★☆☆☆☆

“Utterly useless!!!”

Written on: 01/03/2019 by 118Whalen (1 review written)

Arranged on 19 Jan 19 to have a repair done to meter and they said earliest was 8 Feb 19. That was bad enough as we had no heating but they canceled it and it was left to us to phone back and rebook. On rebooking, we were given the earliest 8 March 19 for a repair. I have just received a letter( 1 March 19) telling me they have canceled again and I have to phone them to rebook!!!!!!!!! I am writing this while waiting on the phone and so far it has been 33 minutes of waiting. Finally got an… Read Full Review

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★☆☆☆☆

“This company are the most shambolic and diabolical...”

Written on: 29/01/2019 by mariatierneygarneys (1 review written)

This company have caused nothing but problem after problem have been trying to resolve a outstanding balance that we did not even owe down to them not even registering the correct meter serial numbers and meter readings and being told diffrent things from diffrent collegues of there's they hadn't even set up the correct contract for are tariff or even taken the direct debit and even when they did they sent us wrong dates for the direct debit to come out they are now saying it's going to take… Read Full Review

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★★★☆☆

“Not the worst, but could be better”

Written on: 09/01/2019 by mommybearjulie13 (13 reviews written)

Very mixed review here. Ok so.... Bad: They owe me money! There is nearly £50 in an old account which I've asked to be put towards my bills or refunded to me. Asked multiple times and they haven't sent a cheque or moved it! My old account is still in credit. Good: Website is fun and easy to use. They're helpful to customers who are in debt. They run a hardship fund. I think there's still a warm home discount but I'm not sure. Changed my meters from token to credit meters for free and… Read Full Review

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★☆☆☆☆

“Poor and disgraceful ”

Written on: 04/10/2018 by Ads009 (1 review written)

Absolutely poor service and even worse when are contract was up and we left with a outstanding bill which they said they couldn’t take payment for yet we set a direct debit for 3 times on the phone which was every phone call was unprofessional and rude wouldn’t recommend this company to a single sole I’d rather pay the extra and actually have great service stay well clear… Read Full Review

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★☆☆☆☆

“Mostly useless ”

Written on: 27/09/2018 by 1945Harvey (1 review written)

Every time I call I get a different person and they all contradict each other. Pretty sure they make up amounts of arrears on accounts that are paid by direct debit . Most of the staff are very patronising… Read Full Review

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★☆☆☆☆

“Abysmal”

Written on: 25/09/2018 by Tobermoray (1 review written)

I have tried without success to obtain a final bill for two months. The meter readings have been provided via the internet, over the phone and by email to no avail. SP's debt collection team continue to hound me for they're estimated amount irrespective. Every contact I have had with SP has proved a complete waste of my time… Read Full Review

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★☆☆☆☆

“Avoid boiler care”

Written on: 05/09/2018 by eqPalmer329 (1 review written)

Avoid boiler care. They have reneged on our agreement. Getting British gas in to sort out our boiler instead. Use company called Rightio to inspect boiler. Not communicated correctly back to Scottish power. They condemned our four year old boiler. Scottish power cancelled our account and took nearly £20 from our account the same day. No hot water or heating at moment. Total nightmare. Avoid… Read Full Review

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★☆☆☆☆

“Avoid at all costs unless you want to lose your sanity”

Written on: 07/08/2018

I just read a few reviews about Scottish power and couldn't have put it better myself. Moved into a new build 9 months ago and had the misfortune to be put with Scottish Power. Firstly they managed to register our electricity meter to our neighbours. After months of trying to get them to believe that it was our meter they finally put it right. Turns out the meter was actually faulty anyway so they replaced it 2 months ago but are too incompetent to be able to register it. They are still trying… Read Full Review

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★☆☆☆☆

“CONNED INTO SMART METER”

Written on: 05/07/2018

I needed my Economy 7 meter changed to a normal one,It took a lot of trouble to sort out each time I said I do not want a SMART METER they said it wouldn't be,So in April the man came to change it ,I was assured by him a few times that he had fitted a normal meter HE even said he wouldnt have one either ,Great I thought as he only put a meter in no gadget to go with it So I stupidly trusted him,,,.Well today I tried to put my meter readings in, GUESS WHAT THEY HAD PUT A SMART METER IN.I am so… Read Full Review

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★☆☆☆☆

“Extremely awful ”

Written on: 04/07/2018 by Raffaello18 (1 review written)

Scottish Power is an awful company to deal with, they must have the worst trained customer service centre of any power company. In August 2017 I went to France and as I was not sure how long I’d be out of the UK, so contacted Scottish Power to advise them that I’d be out of my property for a considerable time. I did not want to continue my Direct Debit of £49.00 a month, for something I was not using as my account was continually in credit. I asked whether it could be reduced to £5/10 a… Read Full Review

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★☆☆☆☆

“OMG where do i start”

Written on: 04/07/2018

absolute shame that I had to even give them one star. Been trying to sort a direct debit out for 6months, ended up owing them £500 so they threatened me with action then accused us of cancelling the direct debits that they didn't set up correctly, then either said they couldn't hear me on the phone or just tried to keep increasing the direct debit from £50 to £200. What a set of absolute incompetent idiots and so so frustrating. Their customer service skills are completely NIL & the line… Read Full Review

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★☆☆☆☆

“Avoid joining this company”

Written on: 18/06/2018 by Leaving2 (1 review written)

I had an on going complaint with scottish power for over 3yr. I eventually though at last it had been sorted in April this year, after 100s of calls,e-mails etc too them. But the problem as started again this morning, so again i have spent all morning on the phone to them and Morrisons who read the meters to be told someone will get back to me on Monday. I suggest people read the article in Saturdays yorkshire post about Scottish Powers Bully Boy tatics, been band by the Ombudsman in 2015… Read Full Review

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★☆☆☆☆

“Absolutely terrible company”

Written on: 18/06/2018 by Josej54 (1 review written)

Absolutely terrible company. They couldn't give two #*#* about their customers. I have had their debtor company chase me on two occasions, all due to the fact that Scottish power have messed up my bill more times than I can count in the past two years. One occasion they refused to acknowledge our start meter readings, despite photographic evidence to prove our case. They wanted £1500 from me, and it took the best part of 10 months to correct the problem. In that time I received no less than… Read Full Review

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★☆☆☆☆

“Do not use”

Written on: 03/05/2018 by Ross17 (1 review written)

I contacted SP in June 2017 to provide meter readings, only to be told they could not accept them and someone would call back to rectify this. On this same phone call i expressed concern that i may not be paying enough and i was willing to pay more each month, so as not to receive a large unexpected bill. Scottish power never called back, so through out the year i called up Scottish Power and had the same conversation again and again and this has never been resolved. In January this year i… Read Full Review

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★☆☆☆☆

“direct debit mess up”

Written on: 03/04/2018 by gqLane372 (1 review written)

After giving six security answers my name being the first then asking me if I am the account holder. Stupid!! Wanting to change dd from 19 to 1 of the month and having just paid the 19 dd they took another dd 12 days later although confirmed it would not happen tried to get refund was told get in touch with your bank.their mistake but had to deal with it myself they have no customer empathy leaving them asap… Read Full Review

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