written by Cole366 on 08/10/2017
Npower decided to increase our DD from £36 to £83. Not discussing with me, why so much? we had a wood burning stove so hardly had the heat on. Really disappointed
written by Lovens on 19/05/2015
Switched because they were a saving & a "brand name". Price jumped from the originally quoted price after just one month to almost double, even although I had used accurate past billing info. It's been 3 months now since I left them & still no final bill received. No doubt they owe me money & are delaying it. Tried phoning last night- they closed their phone lines 90 mins early!!! Phoned tonight - average wait time of 30 mins, so I resorted to sending a complaint electronically. See how they respond...
written by JosephineShaw on 11/03/2015
The only good thing about npower is the free phone number. If I had to pay for all the calls its taken to make some sence of my account I would have been in the bankruptcy court by now. Not a happy bunny. Looking for a new provider but dont want to go "out of the fry pan into the fire".Whatever happened to the good old Gas Board and the Electricity Board?
written by on 14/03/2014
They give a lack lustre service and it would be cheaper to find a decent gas engineer locally rather than pay £20 or so a month.
written by BelindaBM on 16/04/2013
We pay gas and electricity by direct debit and the amount is reviewed every 6 months based on usage. Newest statement they increased our monthly bill by £60 pound. If you read the tables of numbers, what they did was calculated your likely costs over next 13 months, then make you pay this over 10 months, of course the monthly bill will be high! I think they do this on purpose so they hang on to your money and return to you at a much later date or hold it in the account and not return it you at all. Get vast amounts of interest on your money this way, if they do it to every single customer. For those who don't have time or patience to check their statement, they probably will end up paying extra. Only redeeming feature was they corrected the calculations right away when you ring them. But get it right in the first place would be nice.
written by on 22/02/2013
Numerous failing with this company right from the start..incorrect billing..(and bills in wrong names?), not sticking with original monthly quote after a comparison, but what really annoyed me was the over estimating of my direct debit, even though they were given likely usage by previous supplier and regularly supplied with meter readings throughout an 18 month period. My d/d was set way too high, and at a half way review even with the account in credit by £600+ after bills were paid..the monthly d/d was increased again..I then had to fight to get MY credit back. (also they can only credit under £500 at a time). Found also they assured things would be rectified each time..and then they weren't and would involve having to call again and repeating the problem from the start. The annual £100 cashback is a good incentive to join them and overall, prices are good..but I'm afraid the hassle that comes with it, simply wasn't worth it for me. I ditched and switched..
written by ColCGE on 09/01/2013
I signed up with N_Power 'GoFix8' Jan 2012 and apart from not taking their first direct debit at all, they provided complaint-free service until Nov 2012; at this point, the ability to take the same amount of money from my account as they promised, disappeared, and because they took £50 too little, they then indicated they wished to increase my monthly payments by £31 per month to £116 Dec 2012; After much discourteous (and some courteous) negotiation (depending on who answered the phone) AND a payment of the missing £50, we agreed to put the direct debit back to its original value £85. Tues 08/01/2013 they sent an email confirming this. Today 09/01/2013 they took £135.00 In addition to this, it is an added frustration to find out about their ability limited ability to receive any complaint. It would be hard to create a more protracted rigamarole with which to discourage customer complaint - despite a very contrary and well displayed set of slogans on there web page. If all you require is a notification of receipt, then emailing N_power will be for you. Should actually be lucky and get a reply do not presume you now have an email contact... no its just one of those useless 'no-reply' affairs which now plague too many paying customers; any further comment by you will need to be initiated online using their 'Complaints form'. It will be at this point you realise their ability to deal with any complaint is even worse than their ability to receive it.
Written on: 10/01/2013
how did u deal with this, they have done the same to me and because they under estermated my DD i know owe £500 which i cant pay, my dd has increased to £125 a month and they want more, i am a single mum and cannot afford it, this was there fault in the first place.
Written on: 10/01/2013
I can tell you that it is still work in progress for although they say I will be paying an amount which I agree with... they have done this before and come the day they have taken a un-agreed amount. Come February I will know.
I am lucky enough to have the time to watch this situation closely which has - in my case - avoided paying too much, as opposed to your situation which seems to have been too little.
My best advice is to stop voting for the three leading political parties. They are ALL in the pockets of big business and as such proven failures; a long time spent out of power is long overdue and even were Screaming Lord Sutch to be made PM he would be hard pressed to make a bigger mess than we are in already.
Written on: 11/01/2013
tnks but dont know what the poilitical party have to do with npower, they are now harassing me to pay off the debt as well as the £125 a month DD, and dont know who to contact over this, :(
Written on: 12/01/2013
I am genuinly sorry to hear of your predicament... but because you, and too many others, neither know (nor perhaps care) about political parties is the reason why the likes of Npower can prosper at your expense. Margaret Thatcher privatised the power companies on the false promise that it would encourage competition... and what we have now got is a cartel of (about) six companies, rigging the market to suit their shareholder's pockets.
written by on 05/01/2013
The customer services dept sought to involve my wife & I in a rather silly state of affairs regarding our electricity readings in Sept of last year. The simple solution to the problem was to change the meter because the accuracy of the unit was being affected by a solar panel system we had invested in some 10 months previously. However the dept thought it necessary to send us a series of rather ambiguous letters suggesting we could owe the company several thousands of pounds for supply!. It took the best part of three months for the penny to finally drop but they still had to have three go's before the meter was changed. In our case it was very difficult to get any legible reply from the dept either by telephone or by writing to their Peterlee address & we finished up having to make a complaint. The dept's billing has also become erratic, we have not received a statement since last July.
written by emalym on 04/07/2012
This is more of a question than a review. I had a british gas pre payment meter and i cleared the debt but there was a big issue with it and they mistakenly added the debt as credit so i had 900 pound credit if i use that do i owe it back as it was their mistake?
written by freddiegal on 17/05/2012
I have been with npower for Gas & Elec. for a number of years and was reasonably happy with the cost. At the beginning of 2011 I also took up their Homecare 50 plan. The engineer (Donnellys East Kilbride) has been out for the annual sevice on 23/03/2012 and as far as I am concerned there was no problem. I specifically asked him if everything was okay and he said it was. On 08/05/2012 the same engineer was out at my home re a boiler fault (no hot water from the taps) albeit the radiators were heating up fine. He identified a faulty valve and said he would order the part saying it should be available at the end of the week. After no word, I contacted npower on 14/05/2012 cust.services said they would chase it up and I would be contacted within 40min.Three times I called them that day still no joy. I eventually got someone at about 6pm that day who abruptly told me that my contract had been cancelled on the 27/03/2012 as the engineer had reported to them that my boiler was corroded and not fit for contract. I have all my service copies with nothing re this on any of them. Their explanation for this was that the writing on that part had not transferred through to my copy. Funny everything else copied okay. As I said the engineer at no time told me this and I am extremely dubious that I would have signed without noticing his comments. I have asked for a copy of the engineers copy where he had made the comments but I am still waiting. My theory is that when npower saw the fault report and potential cost they have said my policy had been cancelled on 27/03/2012. In addition they never informed me of the cancellation and continued to take my monthly payments. My fixed term expires on 31/05/2012 and I will be leaving npower (even if it costs me more) I would not recommend npower and their homecare plan to anyone BEWARE.
written by sprucee10 on 11/04/2012
joined on a "low tariff" sceme in July. Is it just me or are npower deliberately underestimating my electricity usage on their cheap tariff just so they can rely on my indolence at the end of the 12 months cheap deal to finally catch up with my real power usage just when I've moved to their default, rip-off rate? I've had only one e-mail bill in the past 9 months and today their web site is "down". Not their new business web site mind, just the one where you input your meter readings.
written by on 14/11/2010
For 2 years nPower have refused to accept that my flat exists. My bill is sent to me but states 'for usage at ... a completely fictional address'.
I recently found out that MeterPlus, the company responsible for the legal safety check on my meter, are taking me to court as I don't respond to the letters that never reach me because nPower gave them a fictional address.
The letter states that it goes to court on 19th November, the call centre tells me they already have a warrant and will force entry on 15th Nov if I am not there (which I wont be, I'll be at work, earning the money to pay the bill which I have never once been late paying). I have made upwards of 10 0845 calls (and countless others that didn't even get through the hold music) to sort this out over the last day, I have been promised a call back 4 times and not yet received one.
I am actively looking to change suppliers despite the alternatives all looking just as bad!!
Written on: 24/11/2010
Sounds like your property has never been registerd. You need to contact your local council and ask for the Street Naming and Numbering Department or the Address Management team. They will allocate your property with an official address and send you proof of this in the post which you can then show to N Power. I used to work in Address Management...
written by zeebra on 22/10/2007
N Power is a good service provider, that has been established for years, as far as I can remember. Although they are a little on the pricey side, they are a good company to deal with, and have many deals on offer to offer their customers. Their customer service is also good.
written by jamiller on 25/08/2007
I will switch from this supplier at some point this year.
written by ammirza on 23/07/2007
If N Power make a mistake by not charging you on monthly basis, then rather than accepting their mistake, they will charge you for the whole cycle which become a bulk amount. This is ridiculous. The service is very poor and the company is not a customer oriented company.
written by sarian on 14/07/2006
After a number of years with N Power with little complaint, I have to report that their attitude lately to customers is very poor. I received my end of year bill which showed a credit of £25, but at the same time they wanted to raise my direct debit by £7 each month. The letter invited me to phone if I disagreed, which is what I did, but they simply refused and said that I had to pay the increased monthly amount. So, they get to keep my money in their bank account! Sorry, but I'm not going to put up with this. I've cancelled the direct debit and I am in the process of changing suppliers.
They are very inflexible, and seem to just want your money.
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Stebee's Comment
Written on: 22/02/2013
..and the billing system is ALWAYS under maintenance..