NPower Reviews

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Latest Reviews

★☆☆☆☆

“Low quality electricity - toast under cooked”

Written on: 17/06/2018 by tmsix (1 review written)

Really poor quality electricity, ever since switching over my toast is always under cooked and needs to be put back in the toast for another few minutes. This never happened with British Gas, in fact the toast would sometime burn but when I asked my son to phone up and complain they adjusted the electricity and it was always perfectly cooked. Don't switch to n-power if you like your toast well done… Read Full Review

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Ljs05's Response to tmsix's Review

Written on: 04/08/2018

Can't tell if trolling or just really, really stupid.

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Jonnhughes's Response to tmsix's Review

Written on: 04/08/2018

Think you might be on the Wheat intolerant tariff. It's fine for veg and stuff but it's no good for bread or buns or anything. A baker's down the road from me was on it and he went bump within the year. Personally I blame that load in Brussells, the bloody do-gooders.

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Jillrobertson's Response to tmsix's Review

Written on: 04/08/2018

K bbz I not happy with dis lektric I poured milk into tosta and it blewed up my kitchen lolmao. I now hoamless and selling big ishoo with my 5 kids by 6 dad's livin in a public toilet but least the lektric is better here

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★☆☆☆☆

“Go elsewhere instead, DO NOT USE these. ”

Written on: 04/06/2018 by Lilliana483 (1 review written)

Cannot give ZERO stars so one is far too much. Absolutely shocking customer service. Expensive tariffs. They do not CARE… Read Full Review

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★☆☆☆☆

“ ECO scheme Terrible Service”

Written on: 21/05/2018 by Deborahs469 (1 review written)

Got a boiler installed ( ideal boiler) through Npower’s ECO scheme, after 2 months of using the boiler the timer blew up. The timer blew up due to the 20 year old pump leaking. Pump which was re-used by their engineers. It took Npower over a week to send an engineer but the engineer refused to repair the boiler because he wasn’t trained. Disgusting service provided by Npower as I had to get my own engineer to replace the pump for £200. Npower offered £25 as a goodwill gesture. I’ve… Read Full Review

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★☆☆☆☆

“Beware of starting an account over the phone.....”

Written on: 11/02/2018 by Holbrook419 (1 review written)

I am writing to advise that I will be telling all of the people I know in my business breakfast networking groups ( total of 30 people in one and 22 in the other) NOT to ever use NPower because you are holding me hostage for the next 3 yrs. I am just starting a brand new business, I have not moved into the shop premises yet, I have no move in date, and I do not even have the keys, but because I signed a contract over the phone ( yes, I am nieve, this is my first time starting a new company and… Read Full Review

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★☆☆☆☆

“Even 1 star is too generous”

Written on: 03/12/2017 by SaniyaMeier11 (1 review written)

Actually the worst company i have ever had to experience. A total catalogue of errors, i have now moved to another company. I cannot stress enough how you should NOT use Npower. So months ago i was moving from Eon to Npower as it was a new property and they came up as cheaper on comparison sites. Called them up for them to take over my line. Would take 3 weeks they said. 3 weeks passed and i called them up and they had no clue who i was. Turns out they had taken over the wrong property. Some… Read Full Review

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★☆☆☆☆

“Npower is a joke”

Written on: 22/11/2017 by Doinita (2 reviews written)

I just joined Bulb after having lots of grief with Npower, my usage is less then £600 per year but still they increased my direct debit from £70 to £107 per month! I complained and got no answer!!! After reading the reviews here, I decided to join Bulb, wich I advise you to do the same :) I`ll get £50 towards my bills for joining, anyone who reffers a friend gets another £50, they pay my old supplier cancellation`s fee and they handle all the papers regarding switching to them. Totally… Read Full Review

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★★☆☆☆

“1yr great...after that expensive ”

Written on: 08/10/2017 by Cole366 (1 review written)

Npower decided to increase our DD from £36 to £83. Not discussing with me, why so much? we had a wood burning stove so hardly had the heat on. Really disappointed… Read Full Review

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★☆☆☆☆

“No Bill in 9 months and no date when it will be fixed . ”

Written on: 24/09/2017 by DominicMaurer (1 review written)

Joined moved to a new property in Jan form old house. It took Npower 3 4 months to give a final bill from the old prem and still waiting 9 months on for teh new bill. Gone via the Ombudsman but even then customer service to then says will call you back in 5 days give me all your info. You do that and no one comes back. The Customer service even tried to suggest you don't actually get bills they just take your direct debit. From my experience avoid like the plague. Totally gobsmacked a national… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID! ”

Written on: 12/09/2017 by Gemma82 (2 reviews written)

N Power have been overcharging me for my energy consumption as long as I have been with them, I asked them to fit a smart meter so I could monitor my usage and they responded with 'by law we have to fit all customers with one by 2020, therefore you will receive one by then'.... in other words no! Therefore I decided to move supplier, this is when the trouble started! they sent me a final bill of around £350, this was based on 'estimated' meter readings therefore I entered the 'actual' meter… Read Full Review

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★☆☆☆☆

“14 months to refund my £1,000 on leaving”

Written on: 27/07/2017 by Nathanialb1950 (1 review written)

Where is the zero star! How can a company take 14 months to agree to refund you the £1,000 they owe you on leaving - and once agreed say it will take 28 days to get to you. On top of that do they pay you any interest - of course not. All it says is "in this instance our systems have clearly failed". From the other reviews on this site it appears its systems fail quite a lot… Read Full Review

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★☆☆☆☆

“worst company ever”

Written on: 08/06/2017 by 204Clarke (1 review written)

The worst company ever Bill is not clear at all, account system is mess. When I phoned up to customer service to ask clarify the reason the bills which I am getting, they pass me around three people and need to wait 45 minutes to get answer.First two was totally useless, who is paying their salary? its customer! such a waste of money!! The final answer they gave me is totally made up, and the guy explaining so fast he is knowing English is not my first language! All the time they just wanted… Read Full Review

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★☆☆☆☆

“Just no...”

Written on: 02/06/2017 by 389Sharp (1 review written)

Price hike after price hike, had enough, changed supplier. Next thing I know I am apparently in debit by over £100??? Originally I owed £36 but the 'add owns' are for administration purposes...AVOID AT ALL COSTS!!! WOULD NOT USE THIS COMPANY EVER AGAIN...YOU HAVE BEEN WARNED! Would give no stars if possible… Read Full Review

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★☆☆☆☆

“STAY AWAY FROM NPOWER”

Written on: 23/02/2017 by 431Robertson (1 review written)

Used to be a customer but left following their constant price hikes. Had an outstanding balance to pay and have been treated like a criminal by their customer service team. They are unable to return a phone call to a landline, always ring from an unknown number and don't leave a message - then blame the customer for not getting in touch. Stay away from them - there are far better energy companies out there and I would go as far to say I'd pay more to not use Npower, they are that bad. BE WARNED… Read Full Review

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★★★☆☆

“NPower is Ok, but suffers from poor systems.”

Written on: 28/12/2016

I've been with NPower for several years now, and have benefited from some very competative fixed tariffs. Their UK based staff are easy to understand, friendly and try hard to be helpful in my experience. There have been problems though:- I've been charged on the wrong tariff and had to have several bills recalculated, and I've had lots of problems changing my bank details recently. In my experience, persistence works, but I keep records and argue my complaints logically. Oh, and I always pay… Read Full Review

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★☆☆☆☆

“Never Never deal with this company”

Written on: 18/11/2016 by tvBartlett458 (1 review written)

I was a single person living in my property back then when i was with NPOWER but the amount they charged me for my gas and electricity was tremendous. i am so surprised at the bills i got as i was working full time and i had to pay a lot and every time i use to call them for the answer i never would get a straight answer. i now realise that this has to be a team, team full of greedy beggers.....i am sure i have lots of credits with them but they did not and will not give anyone an honest money… Read Full Review

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★☆☆☆☆

“Incompetant”

Written on: 29/10/2016 by Cochranews1983 (1 review written)

This is by far the worst company to deal with bar none! They don't care and will manipulate any situation their customers are the last thing on their list of priorities. Every review is negative why isn't someone doing something about them!… Read Full Review

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★☆☆☆☆

“Worst energy company ever, AVOID”

Written on: 14/10/2016 by CaydenMcIntosh (1 review written)

The most useless customer services ever. Will blatantly lie to get you off the phone. Will attempt to avoid compliance with General Standards of service. They left a house with a small child first with no gas and then no electric through their own fault and failed to fix it. 5 engineers missed appointments even when confirmed multiple times… Read Full Review

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★☆☆☆☆

“Simply a terrible, incompetent business”

Written on: 31/08/2016 by andrewjamesprice (2 reviews written)

After a year and a half of trying to resolve a bill discrepancy, I finally gave in to Npower and paid an incorrect bill. I asked for the situation to be escalated, which they never did - They took the wrong meter reading for a different house and tried to charge me for nearly three times the amount we eventually settled on! How do you make such a colossal mistake like that? After approximately 30 calls (which I had to make to them) and generic, threatening letters in the post, I finally had to… Read Full Review

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★☆☆☆☆

“Worst utilities supplier I've ever dealt with”

Written on: 22/08/2016

Npower were my supplier at my last address and quoted me £120 per month for both my gas and electric supply. I paid the amount I was quoted but received no bill for twelve months due to their systems being down. Finally receiving a bill twelve months later I was devastated to realise that they had billed me an extra £1300 on top of what they had quoted me. With a high usage of gas and electricity due to a severely disabled daughter I knew I would struggle to meet payments,which I did. Last… Read Full Review

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★☆☆☆☆

“never ever deal with this company they should be shut down”

Written on: 01/08/2016 by stamp812 (1 review written)

had a faulty meter for 18 months despite complaining repeatedly each mont nothing happened until the meter showed red which means it had ran itself out, they then said they could only offer me £75.oo despite me paying them £95.00 a month for months, they couldn't even organise someone to come and fit a meter on the day they said they were going to. I also had endless conversations with idiots who said one thing and did another on one occasion this conversation wasn't even recorded. when it… Read Full Review

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