Big Pockets Reviews - www.bigpockets.co.uk

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★★★☆☆
2.8 / 5
48% of users recommend this
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  • Customer Service

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  • Value For Money

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Latest Reviews

★★★★★

“Great Service and an excellent product at a great price!”

Written on: 17/05/2017 by vb001 (1 review written)

I believe this company are under new management. Rang for info on a CCTV product and was greeted by a very helpful assistant. Answered all the queries I had. Really impressed. Purchased the product online from them and are absolutely amazed at the price. it was a a third of the price that Swann website were charging. Received it expedited delivery. Ordered Monday evening received it Wednesday afternoon. Absolutely brilliant. Works immediately - very impressed. Even came with the latest… Read Full Review

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★☆☆☆☆

“Do Not Touch With A Barge Pole”

Written on: 04/05/2017 by Disgustedcustomer123 (1 review written)

Item broke twice on return second time Refusing refund then pretended I damaged the item never come across this type of dishonesty before and shocked by it As a caution do not trust or use them as this is just taking money for faulty goods and then breaking a returned item and trying to discredit a very honest customer It's now in the hands of small claims court… Read Full Review

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★★★☆☆

“CLOSED DOWN OFFICIAL”

Written on: 10/03/2013 by FLOPPYJOE (1 review written)

I have it on good authority that Bigpockets have closed down.I have used them for ages and i am quite surprised that the owners decided to close Bigpockets rather than SVP which to my mind is by far the weakest of the 3 companies from the same stable.UKDVDR appears to be the only one worth bothering with now,but the blank media market is in meltdown mode as hard drives and pen drives take over.RIP Bigpockets Great whilst it lasted… Read Full Review

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Meekey's Response to FLOPPYJOE's Review

Written on: 11/03/2013

So just like other internet companies they decide ti rip off their loyal customers before they close down! Take as much money as they can then do a runner.Well I will ne getting on to my bank to see if they can get my money back. Been using tthat company for around 6 years, they`ve had a lot of money out of me,and they`ve done a runner with some more of my hard earned cash.

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Mrextreme's Response to FLOPPYJOE's Review

Written on: 23/04/2013

All i can say is river pro audio... these guys have been around for donkey years. They were my backup supplier but seem to have competitive pricing on everything, so worth a look.

I am using -

200 DVD-R every 2 weeks -
200 wallets every 2 weeks -
And inks for my Microboards as an when -

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★★☆☆☆

“whats happening?”

Written on: 07/03/2013 by lystria (1 review written)

2 weeks ago they accepted my payment and i havent even had a dispatched email just the payment accepted one ordered for years with no issues not very impressed sent a few emails with no responce and the site is down, what a let down after years of loyalty!… Read Full Review

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Floppyjoe's Response to lystria's Review

Written on: 10/03/2013

If i were you i would contact somebody at UKDVDR as they are owned by the same people as bigpockets.They may be able to help

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★☆☆☆☆

“Where are they?”

Written on: 05/03/2013

I`ve used this site for years never had a problem until now.I ordered stuff nearly 2 weeks ago and I`m still waiting.As soon as I paid for the order I got the usual email saying my order had been dispatched to the warehouse.Now in normal circumstances I would get my order within 2 days of that dispatch.So after 2 days I tried to get on the site and got the message "Site Currently Under Maintenance".As I say I`ve now been waiting 2 weeks without answers.So I did a search to see if I could find… Read Full Review

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Floppyjoe's Comment

Written on: 10/03/2013

If i were you i would contact UKDVDR and see if they can help as they are an offshoot of Bigpockets and owned by the same people.

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Meekey's Comment

Written on: 11/03/2013

Thanx Floppy for that info. Only just realised you replied to my post.

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★★★★★

“never had a problem with big pockets ”

Written on: 05/03/2013 by bazza7766 (1 review written)

never had a problem with big pockets only now as the site has been down for a week now hurry up big pockets i need to order stuff… Read Full Review

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★★★★☆

“Used BP many times before...”

Written on: 04/03/2013 by placemat (1 review written)

It seems that many low star reviews are from customers who have had faulty items. This obviously should not happen as the items should be fully tested before resale, however, I have used them for blank media and cases for many years without problems. The only gripe that I have is that when they send jewel cases, about 15% of them are smashed and unusable. Also delivery costs aren't that cheap… Read Full Review

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★☆☆☆☆

“awful customer service”

Written on: 11/12/2012

i will never use bigpockets again or recommend this site its services is full of c**p! it took them three weeks to deliver ,and it was the wronge iteam STAY AWAY FROM THIS CON SITE… Read Full Review

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★☆☆☆☆

“No phone contact”

Written on: 21/11/2012

I have spent a lot of money with them over the years and the first time I had a problem I discovered no phone number any more. E-mail is not a substitute. It is a retrograde step for customer service and I will never use a company which does not extend to its customers the courtesy of direct communication. They have lost a long term customer here… Read Full Review

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★★★★☆

“Really good laptop”

Written on: 02/11/2012 by watchmakerray (2 reviews written)

Ordered 2200 Wednesday, delivered 1300 Friday. Cosmetically excellent, Battery at 90% capacity. All works and even 512mb Ram thrown in for free. Thinkpad X60s. With service like this and a 6 month warranty, heartily recommended … Read Full Review

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★★☆☆☆

“Decent communications, dreadful order fulfillment.”

Written on: 29/10/2012 by stumack (1 review written)

I wanted to get my hands on a decent used laptop at a fair price and chose big pockets for a Lenovo T43. I ordered one and while it arrived earlier than expected, the product was far from acceptable. The DVD drive kept ejecting every five minutes and a quick google confirmed this was a known fault, i contacted big pockets straight away and they agreed to send me a replacement drive. So far so good. I got the laptop home from work and into a quiet environment and the CPU fan was continually… Read Full Review

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★☆☆☆☆

“Incompetent, uncaring, no telephone contact allowed”

Written on: 23/10/2012 by PGSAYS (1 review written)

Ordered 2 computers, incorrect ones delivered, they insisted on collecting first before ordering replacements, replacements took 2 weeks to arrive and when they did one of them was one of the items I had already returned! They were slow to respond to emails or ignored them altogether, unable to contact by telephone. Very very frustrating, 3 weeks after ordering I still do not have my items and they don't seem to care. False economy ordering from theis company… Read Full Review

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★★★★★

“Great Service”

Written on: 28/06/2012

Excellent service form the staff at Big Pockets. Ordered a Trolly of Tat from them. Exactly what it says on the tin however definitely worth more than the cost price. :)… Read Full Review

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★☆☆☆☆

“poor regraded items, misleading descriptions”

Written on: 04/01/2012 by redted1977 (1 review written)

we were after a replacement computer for my girlfriends father. He only needs it for browsing and email so a basic pc tower from bigpockets seemed ok as he had his own monitor, keyboard etc. we ordered a hp computer tower http://www.bigpockets.co.uk/product.php?nav=227&product=VT-BUO-DZ098S-A&title=HP+D530+PC+Base+Unit+-+P4+2.66GHz+-+1GB+-+40GB+-+CDROM+-+XP+Pro the description stated the following - \"The PCs are used, but have been thoroughly cleaned. There will be signs of use (as is… Read Full Review

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★☆☆☆☆

“No recovery disk or Recovery partition on the hard drive”

Written on: 24/09/2011 by jan.hyde (1 review written)

I received my acer 7736 laptop cost £299.99 , after switching it on it asked me to make a recovery disk I got the message 'Hard drive configuration is not set to the factory default, Backup Aborted, (also no recovery partition on the hard drive) first email to bigpockets sent this reply, Thank you for your message. We are sorry to hear that you are experiencing problems trying to create a restore disc. We would suggest that you first try speaking to Acer directly about this as they will have… Read Full Review

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★★★★★

“excellent site”

Written on: 02/08/2011 by jeffybabie (3 reviews written)

truly a great site for someone like me, who cant afford a brand spanking all singing and dancing laptop, but still want a decent laptop. I dont care if its been used before, all I care about is that it does the job I bought it for. and it does it perfectly. I will always get my gear off these guys… Read Full Review

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★★★★★

“Long time customer”

Written on: 15/06/2011 by geoffhodson65 (3 reviews written)

Love this site, you never know what bargains your going to pick up off there. I have purchased a laptop and 3 desktops off bigpockets and have never been happier with the level of service and value for money offered with them. I have also purchased many desktops and laptops for friends and family, as I really believe that they are bargain prices. I would personally recommend this site to everyone as I have had no problems with anything and their prices are unbeatable… Read Full Review

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★☆☆☆☆

“will never order from bigpockets again . after useing...”

Written on: 06/04/2011

will never order from bigpockets again . after useing them for six years ,but lately not very good at all… Read Full Review

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★☆☆☆☆

“DON'T RISK IT. I purchased a laptop from Big Pockets...”

Written on: 14/02/2011

DON'T RISK IT. I purchased a laptop from Big Pockets for £165. Just outwith its 3 month warranty, it stopped working and could not be repaired. It had clearly been faulty from the outset. Big Pockets did not want to know. My daughter had only used the laptop for 2 months.I might have well have thrown the money down the drain. I am so angry that there was not even an apology or an offer of a disccount on another model.Just - tough luck.
You might get a good one but you might also be wasting a… Read Full Review

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★★★☆☆

“I have use Big Pockets for several years and had good...”

Written on: 31/05/2010 by PeeCee (1 review written)

I have use Big Pockets for several years and had good service from them. I expect their reviews to reflect customers experiences. I have twice tried to submit reviews on big pockets to tell other customers to be cautious about purchasing a certain computer that I have had problems with. None of my reviews have appeared. I am now very suspicious of any reviews on big pockets. It's a shame as they have lots of good stuff on their website… Read Full Review

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