Lookfantastic.com www.Lookfantastic.com Reviews - www.lookfantastic.com

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Latest Reviews

★★☆☆☆

“Beauty Advent Calendar 2021 & service”

Written on: 22/10/2021 by Smartas27 (1 review written)

I bought the Look Fantastic BAC 2021 for the first time, after considering it with others on the market at the same price. I was a bit disappointed with the contents, too many hair style products, no lip or nail product and overall not that impressed. I buy a BAC every autumn, I've had M&S twice, Debenhams and Amazon's twice. Delivery was by Hermes 'in our own time'. I wrote a 3 star review on LF website twice and have not had it published, so as not to be ignored any longer I write it here… Read Full Review

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Sajy86's Comment

Written on: 06/11/2021

Add it to Trustpilot too. There's far to many good reviews on there. They've deactivated my LF account so I cant even post reviews

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★☆☆☆☆

“Pointless Customer Service”

Written on: 28/06/2021 by frHopper115 (1 review written)

I've been a long term customer of Look Fantastic and subscribed to their beauty box for several years. Today I contacted them for the first time with a complaint regarding a product I've just received, which was misrepresented and not fit for purpose. Sadly, the online chat representative either feigned complete ignorance, or was following orders from above, and refused to understand my explanation of why I wanted to return the item. On principal, I will noe take my custom elsewhere as I've… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 24/07/2020 by Thissucksxiv (1 review written)

I ordered several weeks ago, they took payment immediately and right after that sent an email saying supply is low. A week later I got a second email saying they were working on my order and that was the last word that I’ve heard. I finally tried to call but it’s impossible to get in touch with anyone… Read Full Review

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★☆☆☆☆

“Avoid! Terrible service”

Written on: 30/05/2020 by jenny.obrien7 (1 review written)

They sell voucher codes that can not be used on all products but don’t tell you They take ages to get back to you probably due to how many complaints they have Say it’s escalated well I’ve been waiting for 4 weeks for a manager All I wanted to do was place an order Avoid! … Read Full Review

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★☆☆☆☆

“My order was never delivered”

Written on: 24/03/2020 by vanesajahic (1 review written)

I wish I read about this company earlier. They did process my first order correctly and on time. However, my second order was never delivered. I followed up several times but they asked me to confirm the following: - delivery address. - Another member of your household has not signed for the delivery on your behalf. - A neighbour has not signed for the delivery on your behalf. Once I replied, I did not hear from them so I followed up again and they asked me the same questions. I then said that… Read Full Review

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★☆☆☆☆

“My order is from 29.06.19 and is not available yet....”

Written on: 09/08/2019 by RuVa (1 review written)

My order is from 29.06.19 and is not available yet. They have no intention of sending it, but they do not return my money either. I will not use them again and recommend them to anyone. Terrible customer service… Read Full Review

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★★★★★

“Great company. Fast delivery.”

Written on: 21/09/2017 by KhloeWebb93 (1 review written)

Great products. Great company. Fast delivery to Brooklyn. Asked question on my account- reply was within couple minutes. Tracking of goods every day updated. Packaging good ,safe. I would recommend to my friends. thanks… Read Full Review

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★☆☆☆☆

“Awful delivery and customer service”

Written on: 02/08/2017 by dicle (1 review written)

I will never order from lookfantastic.com Awful delivery, awful customer service... I ordered nearly 8 days ago. I still can not manage to get my order. The parcel company (Gnewt Cargo) is a horrible company. They even told me to reorder… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 19/05/2017 by Rosebi152 (1 review written)

Goods ordered not received. Took my money but would not take responsibility for the courier not delivering item. Expected me as the customer to phone the courier at £1 a minute to resolve their issue. Scripted email replies over a period of 2 weeks with no resolution and ignored requests for refund. Appalling service would never recommend using them ever… Read Full Review

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★☆☆☆☆

“I paid £80 and didn't receive any goods ”

Written on: 07/05/2017 by Annasi84 (1 review written)

I do not recommend that company!!!!! They took of me £80 and didn't deliver goods when I complained they told me they will get back to me after 24 - 48 h with any information as I didn't receive any update after a day I called them. I was told I supposed to fill the form and send back so they can start investigation (nobody told me about that before!!!!) and again that I have to wait 24 - 48 hours!!!!! I filled the form up and sent, after 48 h I received an information that I supposed to do… Read Full Review

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★☆☆☆☆

“Do NOT deal with this company”

Written on: 27/04/2017

I wish I read some reviews before spending my money at this website. Literally the worst online shopping experience! Customer service is the biggest disappointment- representatives are rude and ignorant. I would recommend to stay away from this business, there are so many normal web sites to deal with… Read Full Review

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★☆☆☆☆

“My WORSE shopping experience I ever had! To say they...”

Written on: 08/04/2017 by 375Harvey (1 review written)

My WORSE shopping experience I ever had! To say they have bad service - say nothing. They simply ignore to answer questions. They easy delete clients accounts after receiving payments. After I paid for my order they have deleted my account and refused to answer on my questions! Never ever buy anything from them! Just google and you will find out lots of people were disappointed with this shop and have the same opinion! Many people were cheated by this shop. STAY AWAY from them!! Warn… Read Full Review

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★☆☆☆☆

“My WORSE shopping experience I ever had! To say they...”

Written on: 08/04/2017 by Alenat287 (1 review written)

My WORSE shopping experience I ever had! To say they have bad service - say nothing. They simply ignore to answer questions. They are simply SHAM and they cheat their clients. They easy delete clients accounts after receiving payments. After I paid for my order they have deleted my account and refused to answer on my questions! Never ever buy anything from them! Just google and you will find out lots of people have the same opinion! Many people were cheated and disappointed by this… Read Full Review

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★☆☆☆☆

“pathetic customer service”

Written on: 24/01/2017 by iwona.taylor (3 reviews written)

I have been ordering from lookfantastic for years and spent over £1,000 last year only. But you only find out what the company is like, when you face problems with your order. They are happy to accept money from me, but reject any responsibility if things go wrong. When I made a complaint about a shampoo I was allergic to (suffering from flaky, itchy, red scalp that my GP confirmed), lookfantastic's policy is to reply to my emails with the same message that they need a photo of my allergy… Read Full Review

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★☆☆☆☆

“Do not use!!!”

Written on: 19/01/2017 by JJKing1 (1 review written)

I have used Lookfantastic for a while now as they offer some of the best prices, delivery is good etc and have always been happy to continue using them. However in November I ordered some face cream as a present for someone. When the order turned up it was a mascara. I contacted customer services straight away and said that I wanted a refund and to re-order the product that I wanted. There was absolutely no aplology, just a scripted email about how I would have to post the product back and then… Read Full Review

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★☆☆☆☆

“Dont buy here”

Written on: 04/01/2017 by mariaas (1 review written)

Horrible. Dont buy here. It is a joke. I ordered a product on 12.12.2016. I got an email confirmation of my purchase. I just contact them today as the purchase never arrived, and they tell me that my order was cancelled. They never notified it to me!!! Never received and email!!! The explanation was that the product was out of stock. So they sell products that they dont have. Now I have to check if my payment went through as they are not even able to confirm it. Appart from the wated time… Read Full Review

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★☆☆☆☆

“IGNORANT RIPOFFS”

Written on: 18/11/2016 by marnijones (1 review written)

Sept 12 Order Placed. ‘Day7’ Sept 20 Refund requested. ‘Day 35; Oct 29. Refund Requested. Order STILL not received. ‘Day 57’ Nov 15 Refund demanded ‘Day 60’ Nov 18 Refund demanded. DAISY on lookfantastic facebook tells me ‘As it has now been over 40 days since your order was sent, we cannot trace this item and are unable to offer you a refund or replacement.’ I am out $75AUD, I have never received the items. I require their complaints Management to refund me… Read Full Review

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★☆☆☆☆

“Terrible shop”

Written on: 19/06/2016 by villana (1 review written)

I ordered a hairdryer in the US, but it doesn't work in my network. There's not information about voltage in the description of hairdryer, but it's one of the most important options for every devices you sell! The LookFantastic refused to refund me the postage costs for return defective item. For me shipping cost for delivering hairdryer back to England is equivalent to the cost of the hairdryer. I don't recommend this store anyone!… Read Full Review

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★☆☆☆☆

“Needs a BBC Watchdog investigation”

Written on: 03/06/2016 by Brooklynn151 (1 review written)

I didn't think 'customer service' could be this bad, but it is. I ordered a monthly beauty box, then cancelled the subscription immediately as soon as the box was despatched and by the 23rd of the month as per the guidelines. My box came and all was good, then on June 1, an email telling me my order (what order?) had been despatched. I checked my account, no order number, or evidence of anything being sent. I checked my card statement online, and they had taken money out already. After two… Read Full Review

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★☆☆☆☆

“ zero customer service”

Written on: 24/05/2016 by jmm2 (1 review written)

Wish I'd read the reviews on here before ordering but unfortunately I saw there overall score was very good on Trust Pilot and didn't read any actual reviews. They took more money than I authorised payment for (isn't this fraud?) They then called me a liar and denied this happened, until I produced a screen shot of the transaction at which point they changed their story and still tried to deny responsibility. I finally got them to refund the difference only to find when my order arrived that… Read Full Review

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Mav007's Response to jmm2's Review

Written on: 03/06/2016

I posted a review there and will see if it gets removed. I also have written my own reviews on my own websites that they can't delete, which come up high on a google+ search. Do add to it if you find it to bump it up.

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Mav007's reply to Mav007's Comment

Written on: 04/06/2016

Yes, my review was reported by LF as well as 16 others in 3 minutes. I have reported them to TrustPilot for abusing the system to remove negative reviews.

I have emailed my verified purchase, and have screenshots of all 17 'flagged' posts. If the site does not act, then it's off to Watchdog.

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Rosiem200's Response to jmm2's Review

Written on: 06/06/2016

Update. As expected my review on TrustPilot was removed at the request of LookFantastic as they supposedly do not believe I am a genuine customer. I have provided my order number/invoice etc to TrustPilot but they have yet to reinstate my review. Unsurprisingly they never seem to remove any good reviews for being unverified.

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Mav007's reply to Rosiem200's Comment

Written on: 06/06/2016

Same here! They are now saying my email and username on TrustPilot don't match, even though I have a screenshot of my matching online account details , plus 2 screenshots of an order and despatch note that no one can access. I, like most people use different emails for subscriptions, and one for personal communications, and never use my real full name on the web. Only foolhardy people do that.

I also reported LookFantastic for flagging 17 negative reviews in 3 minutes. Luckily I took screenshots of each one with my own date and time stamp. I also tweeted them, as other people said it was too suspicious. Building up a case for Watchdog...

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