Weight Watchers www.weightwatchers.co.uk Reviews

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★★☆☆☆
2.5 / 5
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★☆☆☆☆

“worst company/customer service ever! avoid at all cost”

Written on: 04/02/2019 by smilesims (1 review written)

I have signed up for 3 months (1month free + 2 months) and regardless, they kept taking money out of my account for 3 more months! when I have called to cancel they have said they have renewed my subscription. when asking it they should not have contacted me before renewing my subscription I was told "they don't have to do that". so bloody people, once they have you bank details, keep taking your money regardless if you still want to carry on with the subscription or not ! I would have like to… Read Full Review

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★☆☆☆☆

“sneaky!”

Written on: 10/05/2018 by SarahLand19 (1 review written)

I have been with Weight Watchers on and off for years. 10 plus! I asked to cancel my subscription via email and they responded with some rubbish that i had been "randomly picked for one months free trial" I said thank you and fine but didnt use. They just started taking money out of my account again without my permission and wouldnt refund me and i have had to get my credit card company involved! I wont be joining them again! Customer service was unfriendly and argumentative! Not wasnt… Read Full Review

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★☆☆☆☆

“I like the principles of the WW system, but their...”

Written on: 14/01/2018 by Louise111111 (1 review written)

I like the principles of the WW system, but their customer service is appalling. I signed up for a six month period then found they were continuing to deduct monthly payments after the period had ended. It took me numerous attempts to get it stopped. Every time I contacted them, it felt like I was talking to a robot reading a prepared script… Read Full Review

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★☆☆☆☆

“PAYMENTS AND LACK OF CUSTOMER SERVICE.”

Written on: 15/11/2017 by TRUFFLECHEWER (1 review written)

BE VERY VERY WARY AND DO NOT JOIN WEIGHTWATCHERS THREE MONTH TRIAL ONLINE. I SIGNED UP WITH MY NEIGHBOUR WHO FOUND OUT THERE WAS A CONTINUATION OF PAYMENTS AFTER THE TRIAL PERIOD AND STOPPED THEM BUT BECAUSE I'D PAID BY PAYPAL THIS DID NOT BECOME APPARENT TO ME FOR THREE MONTHS (DUE TO DEPRESSION FROM BEREAVEMENT). AFTER FINALLY MANAGING TO FIND A CONTACT NUMBER AT 13P PER MINUTE I WAS BASICALLY TOLD TOUGH LUCK AND THEY WOULDN'T BE REFUNDING ANYTHING EVEN THOUGH THEY COULD SEE I HADN'T ATTENDED… Read Full Review

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Louise111111's Response to TRUFFLECHEWER's Review

Written on: 14/01/2018

I had exactly the same situation. Signed up for six months and then discovered WW was continuing to deduct monthly payments without telling me. I had a difficult time getting it stopped. I will never ever join WW again, or recommend anyone do so.

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Louise111111's Response to TRUFFLECHEWER's Review

Written on: 14/01/2018

I had exactly the same situation. Signed up for six months and then discovered WW was continuing to deduct monthly payments without telling me. I had a difficult time getting it stopped. I will never ever join WW again, or recommend anyone do so.

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★☆☆☆☆

“Signed up for 3 months, didn't realise they had...”

Written on: 09/10/2017 by umConnell454 (1 review written)

Signed up for 3 months, didn't realise they had automatically been taking out £12.95 for the last 4 months plus £38 initial fee. If you want a similar app for free use my fitness pal, much easier to understand… Read Full Review

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★☆☆☆☆

“Beware they will take your money automatically”

Written on: 04/12/2016

Signed up for a three month subscription,I made sure there was no reoccurring charges. but low and behold after the three months was up they charge me. Stating all subscription renew automatically. Tried to cancel online but the website takes you around in circles not letting you cancel. you need to send an e-mail to cancel. Customer Service is terrible and not very helpful. Their website account setting is very difficult to navigate and not helpful with regards to cancelling your account. I… Read Full Review

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★☆☆☆☆

“Customer Service ? There is NONE”

Written on: 07/09/2015 by Reynau67 (1 review written)

This company took money off my card after 6 months without any notice or authorisation from me when I am entitled to a further 6 months with no charge BUT due to their continuous failure to update my attendance they prefer to bill me!!! I have emailed area manager and their UK head office with no reply. For such a large organisation the service is non existent - shoddy, inefficient and unprofessional! No wonder there have no contact number in the UK ! Useless … Read Full Review

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★☆☆☆☆

“BEWARE ONLINE SHOP!”

Written on: 05/09/2014 by Phoenixv443 (1 review written)

I tried to purchase guides from the shop. Looked as though the order failed to go through, as it did not proceed to confirmation page. However, I have in fact been charged three times for the item. I rang WW and was told nobody was available to talk to me. Called back a few hours later and got a lady, patronising and not particularly helpful. Asked me to obtain a lot of information from my bank, before she could process a refund. Got all of this info and emailed it through to her. Bank… Read Full Review

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★☆☆☆☆

“Beware”

Written on: 02/09/2013

This site is very difficult to log into. Claims my email and DOB are wrong. As a result it has barely been used but somehow the subscription rolled over. I assumed I was purchasing a 3 month pass. Not the case, I should have been more careful with the T&Cs! They are incredibly unhelpful and despite telling them on the day they took payment that I did not want this service, they refused a refund. Very patronising, even though I accepted that it would be part of their T&Cs and openly said I… Read Full Review

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★☆☆☆☆

“be very careful! ”

Written on: 06/01/2013 by donna74 (1 review written)

They will take your money and tell you that they haven't received your cancellation, do not give this company your vank details! !!! They are nit interested in helping only in taking as much money as possible. They continue to take money even when you have cancelled and will not refund! Oh and after first month didn't really lose any weight at all!… Read Full Review

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Janven's Response to donna74's Review

Written on: 07/09/2015

Exactly what happened to me and to try and get any reply from the UK is a nightmare!

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★☆☆☆☆

“Greedy Con Merchants”

Written on: 13/11/2012 by charliechalkcharlie (1 review written)

In April 2012 I purchased a 'Three month online pass'. I checked my credit card statement and they have been charging me £10.95 for the last five months! They are charging me for something that I didn't ask for, without my authorisation. When I telephoned to talk to them they were rude and sarcastic. They have no idea about customer care or service. They said that I needed to contact them when I wanted to cancel my subscription. But I didn't subscribe, I purchased a three month pass. This is… Read Full Review

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★☆☆☆☆

“Weightwatchers helped me lose 2 stone five years ago...”

Written on: 16/03/2011 by rjwells23 (1 review written)

Weightwatchers helped me lose 2 stone five years ago but I didn't keep going after I reached my goal weight. I loved their snack bars and desserts. I found it relatively easy.
Now I have high cholesterol and my doctor referred me to a slimming club of my choice. I chose WW again as it was so good last time. I hadn't realised how different the current plan is and I hate it! It is so complicated. Last time I soon learned to check the calories and saturated fat on products and make a reasonable… Read Full Review

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★★☆☆☆

“I can't believe you have to pay extra to use the...”

Written on: 30/11/2006 by weight (1 review written)

I can't believe you have to pay extra to use the Weight Watchers site on top of the £4.95 per week to attend a class!… Read Full Review

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☆☆☆☆☆

“I have found the Weight Watchers website to be a...”

Written on: 08/04/2006 by dfoster (1 review written)

I have found the Weight Watchers website to be a complete and utter waste of time and money, and I would not recommend it to anyone!… Read Full Review

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Britannia's Response to 237810_dfoster's Review

Written on: 16/09/2007

You said it was complete waste of money but you gave no explanation.

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