Weight Watchers www.weightwatchers.co.uk Reviews

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★★★☆☆
2.5 / 5
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Summary

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Latest Reviews

★☆☆☆☆

“sneaky!”

Written on: 10/05/2018 by SarahLand19 (1 review written)

I have been with Weight Watchers on and off for years. 10 plus! I asked to cancel my subscription via email and they responded with some rubbish that i had been "randomly picked for one months free trial" I said thank you and fine but didnt use. They just started taking money out of my account again without my permission and wouldnt refund me and i have had to get my credit card company involved! I wont be joining them again! Customer service was unfriendly and argumentative! Not wasnt… Read Full Review

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★☆☆☆☆

“I like the principles of the WW system, but their...”

Written on: 14/01/2018 by Louise111111 (1 review written)

I like the principles of the WW system, but their customer service is appalling. I signed up for a six month period then found they were continuing to deduct monthly payments after the period had ended. It took me numerous attempts to get it stopped. Every time I contacted them, it felt like I was talking to a robot reading a prepared script… Read Full Review

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★☆☆☆☆

“PAYMENTS AND LACK OF CUSTOMER SERVICE.”

Written on: 15/11/2017 by TRUFFLECHEWER (1 review written)

BE VERY VERY WARY AND DO NOT JOIN WEIGHTWATCHERS THREE MONTH TRIAL ONLINE. I SIGNED UP WITH MY NEIGHBOUR WHO FOUND OUT THERE WAS A CONTINUATION OF PAYMENTS AFTER THE TRIAL PERIOD AND STOPPED THEM BUT BECAUSE I'D PAID BY PAYPAL THIS DID NOT BECOME APPARENT TO ME FOR THREE MONTHS (DUE TO DEPRESSION FROM BEREAVEMENT). AFTER FINALLY MANAGING TO FIND A CONTACT NUMBER AT 13P PER MINUTE I WAS BASICALLY TOLD TOUGH LUCK AND THEY WOULDN'T BE REFUNDING ANYTHING EVEN THOUGH THEY COULD SEE I HADN'T ATTENDED… Read Full Review

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Louise111111's Response to TRUFFLECHEWER's Review

Written on: 14/01/2018

I had exactly the same situation. Signed up for six months and then discovered WW was continuing to deduct monthly payments without telling me. I had a difficult time getting it stopped. I will never ever join WW again, or recommend anyone do so.

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Louise111111's Response to TRUFFLECHEWER's Review

Written on: 14/01/2018

I had exactly the same situation. Signed up for six months and then discovered WW was continuing to deduct monthly payments without telling me. I had a difficult time getting it stopped. I will never ever join WW again, or recommend anyone do so.

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★☆☆☆☆

“Signed up for 3 months, didn't realise they had...”

Written on: 09/10/2017 by umConnell454 (1 review written)

Signed up for 3 months, didn't realise they had automatically been taking out £12.95 for the last 4 months plus £38 initial fee. If you want a similar app for free use my fitness pal, much easier to understand… Read Full Review

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★☆☆☆☆

“Beware they will take your money automatically”

Written on: 04/12/2016

Signed up for a three month subscription,I made sure there was no reoccurring charges. but low and behold after the three months was up they charge me. Stating all subscription renew automatically. Tried to cancel online but the website takes you around in circles not letting you cancel. you need to send an e-mail to cancel. Customer Service is terrible and not very helpful. Their website account setting is very difficult to navigate and not helpful with regards to cancelling your account. I… Read Full Review

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★☆☆☆☆

“Customer Service ? There is NONE”

Written on: 07/09/2015 by Reynau67 (1 review written)

This company took money off my card after 6 months without any notice or authorisation from me when I am entitled to a further 6 months with no charge BUT due to their continuous failure to update my attendance they prefer to bill me!!! I have emailed area manager and their UK head office with no reply. For such a large organisation the service is non existent - shoddy, inefficient and unprofessional! No wonder there have no contact number in the UK ! Useless … Read Full Review

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★☆☆☆☆

“BEWARE ONLINE SHOP!”

Written on: 05/09/2014 by Phoenixv443 (1 review written)

I tried to purchase guides from the shop. Looked as though the order failed to go through, as it did not proceed to confirmation page. However, I have in fact been charged three times for the item. I rang WW and was told nobody was available to talk to me. Called back a few hours later and got a lady, patronising and not particularly helpful. Asked me to obtain a lot of information from my bank, before she could process a refund. Got all of this info and emailed it through to her. Bank… Read Full Review

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★☆☆☆☆

“Beware”

Written on: 02/09/2013

This site is very difficult to log into. Claims my email and DOB are wrong. As a result it has barely been used but somehow the subscription rolled over. I assumed I was purchasing a 3 month pass. Not the case, I should have been more careful with the T&Cs! They are incredibly unhelpful and despite telling them on the day they took payment that I did not want this service, they refused a refund. Very patronising, even though I accepted that it would be part of their T&Cs and openly said I… Read Full Review

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Was this review helpful? 2 0
★☆☆☆☆

“be very careful! ”

Written on: 06/01/2013 by donna74 (1 review written)

They will take your money and tell you that they haven't received your cancellation, do not give this company your vank details! !!! They are nit interested in helping only in taking as much money as possible. They continue to take money even when you have cancelled and will not refund! Oh and after first month didn't really lose any weight at all!… Read Full Review

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Janven's Response to donna74's Review

Written on: 07/09/2015

Exactly what happened to me and to try and get any reply from the UK is a nightmare!

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★☆☆☆☆

“Greedy Con Merchants”

Written on: 13/11/2012 by charliechalkcharlie (1 review written)

In April 2012 I purchased a 'Three month online pass'. I checked my credit card statement and they have been charging me £10.95 for the last five months! They are charging me for something that I didn't ask for, without my authorisation. When I telephoned to talk to them they were rude and sarcastic. They have no idea about customer care or service. They said that I needed to contact them when I wanted to cancel my subscription. But I didn't subscribe, I purchased a three month pass. This is… Read Full Review

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★★★☆☆

“diet works pity about the double charge”

Written on: 17/10/2012

i like the diet and it does work, after my initial 3 montha I signed up for monthly pass and unfortunately WW also signed me up and charged me for ww online - without my knowlege or authorisation. Getting this cancelled and getting my money back has been really difficult and the customer service was exitremely bad. When I spoke the customer service they were downright rude, this was an extremely bad experience, and I am still waiting for my money… Read Full Review

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★★★★★

“worked for me”

Written on: 29/06/2012

I liked this diet as it gave me free rein to eat whatever I liked, but restrict the portion size. I lost size rather than weight. I found I could have a bad day, and then go back to my points . I was allowed to eat 25 points a day, that's about 1250 calories. I lost a lot of fat and now look good. To maintain my new weight I only need 1550 calories a day. That's 31 points. Using this allowance, I can keep the weight off. Points are far easier to count than calories, and it's easier to… Read Full Review

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Renbryant006's Comment

Written on: 13/02/2013

How did you find out about how many calories there was to a point?

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★★★★★

“It really works”

Written on: 21/06/2012 by hopen4love (2 reviews written)

I am proud of myself for sticking to the online program. With some encouragement from my colleagues at work. I have been able to maintain my weight for a few weeks. I wish I would have found this site after having my first child… Read Full Review

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★☆☆☆☆

“Weightwatchers helped me lose 2 stone five years ago...”

Written on: 16/03/2011 by rjwells23 (1 review written)

Weightwatchers helped me lose 2 stone five years ago but I didn't keep going after I reached my goal weight. I loved their snack bars and desserts. I found it relatively easy.
Now I have high cholesterol and my doctor referred me to a slimming club of my choice. I chose WW again as it was so good last time. I hadn't realised how different the current plan is and I hate it! It is so complicated. Last time I soon learned to check the calories and saturated fat on products and make a reasonable… Read Full Review

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★★★★☆

“After going to WW a couple of years ago i lost 3 stone...”

Written on: 08/10/2010

After going to WW a couple of years ago i lost 3 stone and looked and felt great, was always surprising when you felt hungry and realised you still had some points left to have something and it never felt like too much of a struggle, its like any diet - willpower! The weekly meetings were good with a few wake up calls (holding the 5lb a fat for one! - that was horrible!), learning new recipes (the lady actually brought in all the ingredients and cooked a curry! which tasted great!). The only… Read Full Review

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★★★★★

“I was very pleased with the results of the...”

Written on: 08/04/2010

I was very pleased with the results of the Weightwatchers plan and the food is excellent. However, I am very upset that I have paid my subscription online and have not received any acknowledgements for my weight loss. I was unable to attend meetings due to a bad back but have managed to achieve my goals and I have lost 1st. 2lb since January 11th. Surely the online subscribers deserve to be acknowledged for their weight loss as much as the people who attend the meetings. I understand it is… Read Full Review

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Kibe's Comment

Written on: 19/02/2011

by the way, you get silver seven stars and stuff on your weight chart, but it is bad that they didn't particulary make a big deal of individual weight loss on the site.

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★★★★★

“I have just lost 100lbs since November 2008, thats...”

Written on: 28/03/2010 by CLIVE JENNINGS (1 review written)

I have just lost 100lbs since November 2008, thats 7stone 2lbs and feel
wonderful now, I have some more to go but know I will do it.
There are no sins or forbidden foods with Weightwatchers, you decide what you eat,but keeping a tracker record, weighing your portions and staying to
meetings are the secrets of success, the mutual support you get from other members at a meeting is priceless. The support and help from my leader,
Helen Farquharson has been so good, its been a priviledge, she is a… Read Full Review

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★★★★★

“Excellent diet to join I lost 2 stone in 6 months and...”

Written on: 05/01/2009 by Dommy4 (1 review written)

Excellent diet to join I lost 2 stone in 6 months and very proud. The points system is easy to use and there are no foods banned so you never feel deprived. Very handy website and great recipes everyone in the family including kids will enjoy.

Great. If I can loose weight with weight watchers then anyone can!… Read Full Review

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★★★★★

“In seven weeks I have lost one stone so weight...”

Written on: 04/06/2008 by Donnamarie Hales (1 review written)

In seven weeks I have lost one stone so weight watchers must be good for something. I think that weight watchers online and meetings to be really helpful, and I love going on to the site and reading ideas therefore well recommend weightwatchers.co.uk… Read Full Review

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★★★★★

“Was sceptical about the whole Weight Watchers thing in...”

Written on: 04/04/2008

Was sceptical about the whole Weight Watchers thing in general. I studies nutrition at uni, so know what I should be eating, but have fallen by the wayside in the past few years. Thought I would give the online Weight Watchers a go, as am too busy most of the time to attend meetings and spend most of my day in front of a computer. I find the online points calculator very easy to use, and really makes you think about what you're eating, and how a few extra biscuits at work etc add up. There are… Read Full Review

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