Gatwick Airport Reviews

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Latest Reviews

★☆☆☆☆

“Hellish maze with few signs”

Written on: 29/04/2017 by Cochranhv370 (1 review written)

From getting off the train to getting on the plane the whole experience was like being lost in a crowded maze. The oyster card readers are nowhere near the train platforms so it looks like you missed them as you enter the airport. Then you get to security but you can't get through without a boarding pass, which means you need to find departures, on a different floor, there are no signs. Finding the right check in desk means wandering around departures as again there are no signs. After that you… Read Full Review

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★★★☆☆

“lack of catering for food allergies”

Written on: 31/10/2016 by martinsnowdog (1 review written)

We use this airport a lot and I am disgusted at the lack of provision for people food allergies .My wife cannot tolerate gluten and it is near impossible to find anything in the food outlets and the understanding by the staff is nil poor show against airports abroad… Read Full Review

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★☆☆☆☆

“North Terminal Chaos”

Written on: 18/09/2015 by Adams132 (1 review written)

Followed the Car Hire return signs to the North Terminal only to be told on the 2nd attempt that all returns are at the South.. Signs to the Hampton Hotel took you to dead ends, eventually found the way by leaving the terminal building and having to walk through the smoking area for the terminal really enjoyable experience. Return was just as bad, 40 minutes queuing in passport control as the e passport machines were not working and only 6 desks open! Non EU passport holders were getting… Read Full Review

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★☆☆☆☆

“North Terminal Chaos”

Written on: 18/09/2015 by Adams132 (1 review written)

Followed the Car Hire return signs to the North Terminal only to be told on the 2nd attempt that all returns are at the South.. Signs to the Hampton Hotel took you to dead ends, eventually found the way by leaving the terminal building and having to walk through the smoking area for the terminal really enjoyable experience. Return was just as bad, 40 minutes queuing in passport control as the e passport machines were not working and only 6 desks open! Non EU passport holders were getting… Read Full Review

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★☆☆☆☆

“easy jet queues”

Written on: 10/05/2015 by sarahjhiscocks (5 reviews written)

I really like easyjet, lots of leg room, the right amount of info, good prices, but checking in at Gatwick is a nightmare, the bear minimum no of staff man the 'improved' checking in process leading to long queues and stress knowing how far you have to walked to get to the plane from departures. Given a choice, Gatwick would be avoided… Read Full Review

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Kristeltips's Response to sarahjhiscocks's Review

Written on: 07/09/2015

Never again. Neither Easyjet staff and Gatwick staff were helpful.
Customer service,is for those whose face fits. Same with Gatwick. My holiday was ruined by this combination. I never got fly i lost my money.

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★☆☆☆☆

“easy jet queues”

Written on: 10/05/2015 by sarahjhiscocks (5 reviews written)

I really like easyjet, lots of leg room, the right amount of info, good prices, but checking in at Gatwick is a nightmare, the bear minimum no of staff man the 'improved' checking in process leading to long queues and stress knowing how far you have to walked to get to the plane from departures. Given a choice, Gatwick would be avoided… Read Full Review

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★☆☆☆☆

“easy jet queues”

Written on: 10/05/2015 by sarahjhiscocks (5 reviews written)

I really like easyjet, lots of leg room, the right amount of info, good prices, but checking in at Gatwick is a nightmare, the bear minimum no of staff man the 'improved' checking in process leading to long queues and stress knowing how far you have to walked to get to the plane from departures. Given a choice, Gatwick would be avoided… Read Full Review

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★☆☆☆☆

“easy jet queues”

Written on: 10/05/2015 by sarahjhiscocks (5 reviews written)

I really like easyjet, lots of leg room, the right amount of info, good prices, but checking in at Gatwick is a nightmare, the bear minimum no of staff man the 'improved' checking in process leading to long queues and stress knowing how far you have to walked to get to the plane from departures. Given a choice, Gatwick would be avoided… Read Full Review

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★☆☆☆☆

“easy jet queues”

Written on: 10/05/2015 by sarahjhiscocks (5 reviews written)

I really like easyjet, lots of leg room, the right amount of info, good prices, but checking in at Gatwick is a nightmare, the bear minimum no of staff man the 'improved' checking in process leading to long queues and stress knowing how far you have to walked to get to the plane from departures. Given a choice, Gatwick would be avoided… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 24/08/2014 by MalakaiWhite (1 review written)

Security and passport control is nearly as bad as JFK airport! At least there the passengers with American passports go through quickly! No such luck for us British passport holders at Gatwick. What a joke this place is… Read Full Review

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★☆☆☆☆

“Passport control chaos”

Written on: 27/06/2014 by Heather122 (1 review written)

Just returned from Istanbul into Gatwick...the time to clear Passport Control was three quarters of an hour, basically because the epassport machines were not working and there were not enough staff so that only about half the kiosks were staffed. There were almost no staff to marshal the huge queue so most people had no idea where to go or what the problem was. This is not what you would expect from a supposedly world class airport, certainly Ataturk airport carried out the checks much more… Read Full Review

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★★☆☆☆

“Gat Witches”

Written on: 03/04/2014 by 146Lawrence (1 review written)

We came from Schiphol to Londen Gatwick and than we went to Fuerteventura. The security over there is horrible. I bought at Schiphol a present for my friend and because we only had handluggage. I had to trow it away from the security. Because it did'nt fit in the 1 liter bag. the present was sailed as well. Only the bag from Schiphol i did'nt have it anymore. Also little babies wich are 3 or 4 month old and with a single mum had to lay down the ground. Because mum had to be checked. Why… Read Full Review

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★★★☆☆

“going through duty free shopping area”

Written on: 14/12/2013

there should be a direct route through all the duty free for those who do not wish to shop or who wish to avoid the overpowering fumes of perfume. This is especially for people who like me are asthmatic and are adversely effected by this powerful concentration of fumes. Asthmatics will know how bad it can be in a car with a strongly scented air freshener hanging on the rear view mirror. Well, I find that the perfume section in the airport to be just as bad and yet the path through winds around… Read Full Review

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★★☆☆☆

“Long stay parking south terminal”

Written on: 20/09/2012

Service levels have dropped, avoid if possible parking area H (furthest away} specific complaints receive a standard reply and try to blame customer (incorrectly)… Read Full Review

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★☆☆☆☆

“What a shambolic airport”

Written on: 15/08/2012 by PatD (1 review written)

Came through Gatwick after a very relaxing holiday got in 20 mins early so thought great WRONG .I would like to know why it takes them 1hr 15 mins to get the cases onto the carosel ? I know it was busy but they shut 3 carosels down and then 2BA&1Thomsons came in after our flight surprise surprise guese which cases came through first BA&Thomson. I know esayjet are a low cost airline but I pay my money like any one else and I expect to be the same . I have used a lot of airports in the world and… Read Full Review

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★★☆☆☆

“Baby and a broken arm”

Written on: 06/06/2011 by Blanchard (1 review written)

Gatwick has recently opened a depature security desk just for people who require assistants i.e people with pushchairs etc. This is fantastic, they are all trained in how to get you and a pram through with no stress at all. This however changes coming into Gatwick, you are not given your pram until you have passed through passport control which takes on averge 1 hour. This average is based on me travelling thought the airport 5 times a year. I have waited upto 1 hour 45 mins. You are probably… Read Full Review

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Guest's Response to Blanchard's Review

Written on: 28/02/2012

hear hear! This was exactly our complaint, twice last year. No one will accept responsibility when my husband complained. My 3 year old was crying for her buggy as she was so tired, i cant understand why they cant just put the buggys out first. its not like we are asking for our luggage to come out first too just a bit of help - its hard work with a young family and not much to ask!

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★☆☆☆☆

“I have used a few airports in my time, but Gatwick has...”

Written on: 30/03/2011

I have used a few airports in my time, but Gatwick has got to be the dirtiest, oldest and unloved place in the whole world. How embarassing for the UK !… Read Full Review

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★☆☆☆☆

“The South Terminal is increasingly grim as BAA works...”

Written on: 27/02/2011 by DFman (11 reviews written)

The South Terminal is increasingly grim as BAA works hard to create the most awful passenger experience in the world. The available space for passengers goes down as the money grabbing experience increases. All natural light has now gone adding to the battery hen feeling, as has the viewing area, with space set aside for children a distant memory. Three hours of shopping hell for no obvious reason, other than BAA wanting to take your money. The Egyptian airport at the other end of our flight… Read Full Review

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★☆☆☆☆

“i will never use gatwick airpark again /charlwood...”

Written on: 23/12/2010 by tweety5 (1 review written)

i will never use gatwick airpark again /charlwood avenue/ when i returned to the car park in nov 2010 i found the wing mirror hanging off my jaguar xj6, i went to find the manager who was waiting for my arrival, he was aware of the problem, took photos and wrote out a form on site, it is now the end of dec and i am still waiting! i have sent loads of e mails to them, nobody appears to man the phone lines, even my travel agent had difficulty contacting them, i keep getting fobbed off! the drive… Read Full Review

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★★★★★

“Gatwick airport in itself was very pleasant, plenty of...”

Written on: 17/12/2010 by Leanne44 (41 reviews written)

Gatwick airport in itself was very pleasant, plenty of places to eat or just get a drink, lots of space and shops. It is a massive airport but was easy to find my way around as this year I went to Tunisia Africa, the overall flight was very nice, massive amounts of space on the comfortable plane, tvs, films, food, etc.
Checking in was a little bit out of control but if you get there really early and checked in fast like I did then it is not so bad, otherwise it will be chaos. The airport… Read Full Review

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