Paris, Charles de Gaulle Airport Reviews

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Latest Reviews

★☆☆☆☆

“Not following Covid-19 rulesH”

Written on: 08/08/2020 by Reese297 (1 review written)

There is no check at all by employees. People not wearing masks, hanging over people they don't know. Sitting too close to strangers. Airco is on but probably on warm because it is awful hot. Most toilets closed. No soap, no toilet paper. When not following other Covid-19 rules, no need to close almost all toilets… Read Full Review

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★☆☆☆☆

“Awful beyond belief!”

Written on: 02/03/2018 by xbBlack317 (1 review written)

Poor signage. Air France misdirected me FOUR times, from terminal to terminal. Three counter had people screaming at the customer service people; in two cases, police were called. Missed connection. Stood for more than an hour trying to make a new connection, only to have the staff person put on her coat and walk away in the middle, with no apology, as her shift was over. They lost my luggage. If it wasn't for a very nice man from Jet Airways, I might still be. Bathrooms were filthy. I will do… Read Full Review

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★☆☆☆☆

“Awful airport with inefficient, nasty French people”

Written on: 01/01/2018 by zeStrickland458 (1 review written)

I can't say enough terrible things about this awful place. We landed here with 2:45 until our next flight. More than enough, right? Guess again. We landed in a field in the middle of nowhere, and were put on a bus. Apparently there were only a few buses, so all 350+ people on our massive aircraft for an intercontinental flight were offloaded ~20 at a time. It took over 30 minutes just to get on a bus. Next, we drive for 6 minutes only to merge in a traffic jam inside the airport. I could've… Read Full Review

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Veronicafarrelly-Sztyblewsky's Comment

Written on: 03/10/2020

Wow, good thing I didn't land here and actually landed at Orly instead.

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★☆☆☆☆

“Horrible for transferring local to transatlantic”

Written on: 27/12/2017 by Beverlz (1 review written)

If you are travelling back to North America and use a local European airline to get to a major city first, DO NOT get a flight that you have to transfer through Paris CDG. If you are flying to a city in Europe where you can't fly direct, same applies - do not go through Paris. It is a nightmare trying to figure out how to get to your terminal on the other side of the airport. Two shuttles and one train, lots of walking. Two times uniformed airport people gave me wrong directions. The signs… Read Full Review

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★☆☆☆☆

“Chaotic, unhelpful and rude”

Written on: 04/09/2017 by DutchGirl101 (1 review written)

Because the boarding of my incoming flight from Washington Dulles started late and took way too long, this plane was delayed by over an hour, giving me less than an hour to catch my connecting flight to Amsterdam. After being held back in the plane and not allowed off for another twenty minutes, I was in quite a panic when I finally arrived at customs. Because of my Dutch European Union Passport; I was directed to the automatic Custom check, but the line was hardly moving and I soon figured… Read Full Review

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★★☆☆☆

“took my wedding ring at security checkpoint”

Written on: 23/03/2016 by CallieChoate (1 review written)

First, they made me, a diasabled traveler, switch lines so a flight crew could go in front of me. Then, they took my wedding ring out of the tray as it went through the xray machine. Then, nobody cares to help me find it. Guess its a scheme and all of "security" is involved… Read Full Review

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★☆☆☆☆

“complete lack of customer service”

Written on: 04/12/2015 by peMaurer252 (1 review written)

Its a busy Friday night i have waited half an hour already to get through passport control and at least have same again why have 20 desks and 4 open? Same coming in next time will let the train take the strain. Management shame on you! Cant comment on shops and restaurants no time!… Read Full Review

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★☆☆☆☆

“Horrendous airport and customer service”

Written on: 27/11/2014 by Frequentflier24 (1 review written)

After being guided to the wrong terminal we missed our flight by 5 minutes. They refused to open the door even though boarding started earlier than it should have. Then they had the audacity to charge us a fee to get a new flight. After the desk attendant and manager laughed at us in French we got a new flight without the fee. The most confusing and dysfunctional airport and I would never ever recommend it to anyone. I know for a fact that I will never fly through there ever again. ***And as an… Read Full Review

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Jackparis's Response to Frequentflier24's Review

Written on: 22/07/2016

Yes, worst airport in the world, they just don't get it. Heed the above traveler's advice.....Just went through there mid July 2016, this is the normal story you hear from seasoned travelers

If you travel through Charles de Gaulle Airport, the above traveler's experience will be yours, no kidding. You need a minimum of 2-3 hours between flights to traverse and get through the long lines of passport control if you want to make a connection. If you booked a legal connection of one hour, good luck, and be prepared to be lectured by local airline customer service personnel who don't care at all.

The airport is filthy with garbage everywhere, signage (regardless of language) is very confusing, and gate numbers are scattered through an endless maze as an after thought.

As stated, Air France (Horrible) had to rebook due to missed connections, and bags arrived after 3 days then the others 4 days. Internet tracking was wrong as Air france lost visability on the incorrect rerouted scaning codes. We had to track down and find the bags.

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★☆☆☆☆

“Abandoned In Our Paris Hotel”

Written on: 05/08/2014 by 104Wallace (1 review written)

Arriving in Paris, out Shuttledirect driver was waiting for us. A pleasant chap who delivered us to our hotel. However, on the morning of our pick-up, despite a reminder call to the shuttledirect office, no-one turned up at our pick-up time! We waited & waited......40 minutes late the car turned up, but the driver said he couldn't take us because "You haven't paid!" We showed him our receipt, but to no avail! With our wives in tears, we asked the concierge to call another cab. Phew!… Read Full Review

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★☆☆☆☆

“Welcome to the only third world airport in Europe!...”

Written on: 03/08/2010

Welcome to the only third world airport in Europe! Charles de Gaulle airport is gloomy and filled with homeless people in the public areas. Most bathrooms are filthy and the ground aren't much better. The organization is a complete mess. I'm French and I have a hard time finding my way around it. I can only imagine how foreigners might fare! I cannot believe we pay huge airport fees as part of our tickets for the privilege of struggling in airports like this one. Avoid CDG like the plague… Read Full Review

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★☆☆☆☆

“I was VERY discusted, Charles De Gaulle was like a...”

Written on: 09/04/2010

I was VERY discusted, Charles De Gaulle was like a night mare! I was traveling with my grandma and little brother from Atlanta to Paris, we came from Cleveland and were supposed to get on a flight from Paris to our home country of Serbia. We flew on Delta, which was ok on take off, but as soon as our plane touched down, trouble began.... the flight attendants were American, and they were ok. (friendly) We first got put onto a bus, and had no idea where we were going, we de-planed the aircraft… Read Full Review

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★☆☆☆☆

“The worst airport I ever flew from. Queues, ugly...”

Written on: 27/03/2010

The worst airport I ever flew from. Queues, ugly buldings, no shops. Have flown from terminal 2 (too small and crowded, old), and terminal 1 (queued complexively for 2 hours). In all cases the flights had to be delayed because the passengers could not reach their flight. That is the main problem, CDG is chaos for departing flights. Living in Brussels I will always choose Brussels Airport in future (or Antwerp, maybe)… Read Full Review

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★☆☆☆☆

“Charles de Gaulle airport is extremely confusing....”

Written on: 29/11/2008 by rantati7 (1 review written)

Charles de Gaulle airport is extremely confusing. First of all this airport does not follow the logic applied in nearly all other airport around the world (Moscow is another exception). At Terminal 2 the six separate buildings are labeled so that C follows A, D follows B etc. Arrivals and departures are on same level at each terminal which confuses one even more. When you think you're in departures, the signs say arrivals. And you are still in the right place. If you need to change planes, it's… Read Full Review

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★☆☆☆☆

“Facilities seem totally inadequate for a major...”

Written on: 08/06/2008

Facilities seem totally inadequate for a major airport, and apart from treviso (Ryanair's airport for Venice) it is the worst that i have ever encountered… Read Full Review

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☆☆☆☆☆

“At Paris Airport the security staff were aggressive to...”

Written on: 14/09/2007 by cfldanderson (1 review written)

At Paris Airport the security staff were aggressive to me. I was with 2 children and a grumpy looking security guy gestured rudely to my gold bracelet. I couldn't get my bracelet off with the other free hand as it requires help. I asked if it was necessary as I simply could not do it and the guy became extremely unpleasant, talking to me in French, and then really putting me through the mill. I had to take my shoes off (not an issue for me ever, I prefer safe planes) but then he called over a… Read Full Review

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☆☆☆☆☆

“Paris Airport is the worst airport ever. They did not...”

Written on: 31/05/2006 by savithari (1 review written)

Paris Airport is the worst airport ever. They did not even care about me and my infant child. Baggage accepted as carry-on in Atlanta was treated as check-in only. Even the stroller was asked to be checked in. I have no idea why. Sometimes I wonder if these folks even have a BRAIN.

They don't even have the courtesy to speak a little English. I am so sorry that Delta has tied up with these people.

It would be worth paying a little more to via the Germany airport… Read Full Review

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★☆☆☆☆

“Charles de Gaulle airport in Paris is something to...”

Written on: 01/05/2006 by gotaluvme (1 review written)

Charles de Gaulle airport in Paris is something to completely avoid. My wife and I had no idea how bad an airport could be until we had connecting flights here in April 2006. I think they should call this airport "Spaghetti" because of how everything moves here. It is anything but a streamlined and efficient way to get people from place to place.

Our transatlantic flight landed and taxied it seemed for 15 minutes after going round half the airport and buildings there. It seems that all the… Read Full Review

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★★☆☆☆

“When the French Authorities decided to create Charles...”

Written on: 05/11/2004 by kHAFJI (2 reviews written)

When the French Authorities decided to create Charles de Gaulle airport, the practicalities of the air traveller were relegated to an after-thought, and at the sacrifice of what is referred to as Gallic flair. How many new international airports do you know about where you have to transfer by bus between the terminals, and have to wait 45 minutes for the pleasure? How many new airports do you know about where the roof is totally made of glass and there is insufficient air conditioning or… Read Full Review

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☆☆☆☆☆

“Charles de Gaulles is a most foul airport. I flew in...”

Written on: 03/11/2004 by dorsetlass (1 review written)

Charles de Gaulles is a most foul airport. I flew in from LHR over the Half term holiday, and was met with a dirty, badly run airport, so typical! It never changes.

The staff are rude and unfriendly.
The staff member at the RATP desk just shrugged his shoulders when I asked for a Paris Visite ticket.

In contrast the Roissy Bus service from the airport was fast and comfortable.

On return to CDG for flight home, we found it difficult to find check in. It was discovered EVENTUALLY after… Read Full Review

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