Heathrow Airport Reviews

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Heathrow Airport

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Latest Reviews

★☆☆☆☆

“Rude, arrogant security staff en masse”

Written on: 28/09/2016 by Freeliving (1 review written)

Have been flying for years but my last three trips via heathrow T4 have been disgusting. I have no problem with ensuring safety but the level of security is extreme. Security staff are rude and arrogant, they seem to enjoy causing maximum upset. I set off the detector and then was forced to endure an embarassing and invasive "pat down" which was more like a grope in front of my young children and on my most recent trip it was even worse. My 9 year old son got "pinged". i expected them to… Read Full Review

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Flarenitus's Response to Freeliving's Review

Written on: 26/10/2016

(I am in no way affilited with the Airport)

I understand your concerns about Security and "targeting" you. But there is no such reason or way to do so. The Walk Through METAL Detector either detects metal or randomly alarms due to regulations requiring it to do so. It is the regulations of Aviation/The Airport which require that if you do alarm, that a search is mandatory and the agents which perform the search are happy with you to proceed into the critical part, otherwise access can and will be denied.

EVERYBODY gets the same treatment regardless of who they are due to the nature of the transport. Yes it is an inconvenience but it can and will happen at any other airport in the UK due to DFT/CAA regulations stating that it must happen. There are valid reasons behind the search procedures and if you don't fully appreciate what security are doing, then I suggest you don't fly in future.

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★☆☆☆☆

“Avoid Terminal 5 If You Have Limited Mobility”

Written on: 03/07/2015 by Monical (1 review written)

Having limited mobility, and only able to walk very slowly, and painfully, with the aid of two crutches, we arrived at Terminal 5, (Mid morning - Thursday 18th June)and pressed the outside button for those who require assistance. We were told that somebody would be with us in 5 minutes. This never happened. Half an hour later, and despite a further 3/4 presses on the bell, still nothing. We were told each time that either somebody would be coming, or that somebody was on their way… Read Full Review

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★☆☆☆☆

“Heathrow Ops NOT responsible for making you miss your...”

Written on: 19/04/2015 by WorldCitizenJeff (1 review written)

Heathrow Airport Operations provided a jetway to my arriving flight (OS455 on 18 Apr) that was so poor it could not be used. The passengers had to deplane from the rear of the aircraft, down stairs, and into buses. Despite arriving LHR on time, we did not get into T2 for 30 minutes. In turn, this delay prevented me from reaching my connecting flight (BA183 at C57 in T5) and I was forced to stay overnight in London. Heathrow Airport Operations refuses to take any responsibility for this… Read Full Review

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★☆☆☆☆

“Heathrow Terminal 5 is awful”

Written on: 26/06/2014 by shieldsman (4 reviews written)

We used Heathrow Terminal 5 last October to travel to USA and again 3 weeks ago thinking that the October experience was a 'one off'. The return experience to our next flight was terrible, both times - it was delayed, and being tired out after travelling from the USA we found the T5 experience just awful. It was packed with people going to and fro in every direction. We had difficulty finding two seats together and then they were uncomfortable and in a crowded area. Whilst we appreciate good… Read Full Review

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★★☆☆☆

“Infuriating Delays.”

Written on: 27/04/2014 by Sierratango (1 review written)

Friday 25th April 2014 Flight BA0663 from Cyprus Larnaca airport. Despite a late departure from Larnaca the flight arrived at terminal 5 on schedule at 22.20. As a somewhat regular flyer I am used to experiencing delays when several flights dock at the same time, however it was enough to make mine and several other passengers blood boil to watch the border agency staff at passport control dwindle down from eight persons to three, which included the closure of the fast track E passport desks, as… Read Full Review

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★☆☆☆☆

“my experience was terrible.”

Written on: 07/11/2013

I was detained for right around 10 hours on my flight into England, and denied entry into the country. I worked a job for 8 months to travel to the U.K. to visit my sister and a few other loved ones, and to travel to see some very close friends. Instead, I was held for 10 hours with very little information on what was going to happen to me, and the only time frame of "bit of string" to go by, meaning whenever they got around to bothering with me. After this long wait, they told me that even… Read Full Review

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★☆☆☆☆

“Heathrow is a sham!”

Written on: 08/07/2013

I am promising myself to never again travel through this airport again. I have always hated this airport but I have chosen it this time because it was 50 euros cheaper for this journey than through Amsterdam. Never again! Had to take 2 buses to transfer from T 1 to T 5, just to go through endless corridors, escalators for going up and down several times, que an extra time in addition to the usual security and immigration ques, only to be treated by security as if we were just cattle passing… Read Full Review

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★☆☆☆☆

“lousy and greedy”

Written on: 26/05/2013

In Terminal 1 they are now back to a baggage delivery times of 45 minutes or more. And they force your pick-up car away from the drop off area outside the terminal and into the car park which adds another 5 Pounds to your cost and at least another 20 min to your journey. What a lousy and greedy shithole. … Read Full Review

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★☆☆☆☆

“Most confusing airport !!”

Written on: 19/05/2013

First time flying into Heathrow and hopefully the last !!! BA assured me I had enough time on my 1 hour connection time - told me I would arrive at one gate and depart from the next, well .. wrong !! What a zoo ! And try to find someone to assist us, not impressed with British Airways or Heathrow… Read Full Review

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★☆☆☆☆

“Where is tthe information desk”

Written on: 06/03/2013 by miranuras (1 review written)

BAA boss gets 900.000 a year and in heathrow they closed Airport Information desks for money cuts! If you have any proiblem in the terminal you have to find out yourself. Thanks to BAA… Read Full Review

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★★☆☆☆

“Security overkill at Heathrow”

Written on: 11/10/2012

Had the full body frisk and problem with my shoes. Same ones I've worn through every other airport with no dramas. In the meantime myniPhone and iPad got lost/misplaced as it took so long to do the check I couldn't retrieve them. Finally got them, but staff less than helpful. So they then did the full check of my cabin baggage. And no free wifi anywhere in Terminal 3, expensive foods and limited seating. Writing this at HongKong airport- quite a contrast. As a British citizen living in… Read Full Review

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★☆☆☆☆

“Wow ”

Written on: 30/09/2012 by ToddStorm (1 review written)

First time at Heathrow. What a Dump! I can't believe they got through the Olympics, those poor souls that had to queue up at every corner. I'll never fly though there again. Makes us sad. we would like to go to London sometime. They lost our bags and had no answers for us except they would be delivered 2 days later in France. One star for the airport employees that were very kind to the hundreds of people that weren't going to make their flight and they let them cut the line. Do have to say… Read Full Review

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★★★☆☆

“Terminal 5 is ok, as long as you're in a premium cabin”

Written on: 27/06/2012 by zaraklein (1 review written)

I spent 6 hours in transit at Heathrow Airport this week, most of that time I was in Terminal 5 waiting for my connection to Madrid. I must say the airport looks amazing but if you look closely there are almost NO facilities for economy passengers. There is very little seating and lots of bars and restaurants. I was in BA Club World so I had a whole floor of comfy sofas etc. The wierd thing is all the shopping is really high.end (prada, Harrods etc), but all the premium class passengers just… Read Full Review

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★☆☆☆☆

“to avoid”

Written on: 03/02/2012 by giannastik (1 review written)

Employees rudes and not professional. The controls are stupidly meticolous. Personnel seems to be trained to unplease travellers. The combination with BA is even worse. Prices too high for a poor quality. The airport is not comfortable at all… Read Full Review

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★☆☆☆☆

“Went through terminal 3, used Servisair VIP lounge....”

Written on: 13/03/2011

Went through terminal 3, used Servisair VIP lounge. STAY AWAY IT IS NOT WORTH THE MONEY...no where to sit, all foods pre packed, all hot drinks out of a machine, couldn't find any newspapers, quite dirty, packed with people with not enough chairs to go around..... really dissappointed as used VIP lounge in Gatwick Airport last June and it was amazing… Read Full Review

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★☆☆☆☆

“We were victims of Heathrow airport during the...”

Written on: 10/01/2011

We were victims of Heathrow airport during the "blizzard" of 18th/19th December, 2010. Very badly organised both on the minimal snow clearing they needed to do and how they made no attempt to help their customers during the ensuing confusion. I have NEVER in my life felt so ashamed to be British. The attitude of BAA both corporate and individuals was horrendous. They appear to forget that we are their customers and that they should treat us with respect. I wish Heathrow did not have such a… Read Full Review

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★☆☆☆☆

“I have to agree with the Pope's entourage- Heathrow T3...”

Written on: 14/10/2010

I have to agree with the Pope's entourage- Heathrow T3 is like an airport of a poorly funded developing nation.
It makes me very ashamed to be a Brit. Singapore has 18m people a year (world's busiest airport) pass through it, but always looks clean and inviting. Heathrow looks filthy, disorganised.
Travelling with a baby in arms is horrendous. Do the staff get sadistic pleasure from making life tougher? Unpack all your bags, get everything out (EVERYTHING) leave stroller closed and then tut… Read Full Review

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★★☆☆☆

“We left from T3, 8am and it was very busy. We queued...”

Written on: 23/04/2010 by myederts2 (6 reviews written)

We left from T3, 8am and it was very busy. We queued through security and then had to queue for a newspaper, sandwich etc. When we returned to T3 four weeks later at 6pm it was still very busy. Cases took quite a while to come through - ours were last of course! The part that really upset me were the state of the ladies toilets. They were dirty, driers etc not working, lack of soap and smelly overflowing bins. Heathrow airport does not offer a good welcome to overseas visitors. After being… Read Full Review

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★☆☆☆☆

“Am embarrassment for any civilised country, only the...”

Written on: 25/11/2009

Am embarrassment for any civilised country, only the French at CDG airport seem to made made travelling more unpleasant that the British.Luggage took 3/4 hour to arrive, and they were not even embarrassed to say that is was due to lack of equipment/ transfer to Republic of Ireland flight, it's like walking through a 1/2 mile porticabin loo. The toilets, paper on floor ( not clean paper but will spare you details) had to go to three different sites to find a loo that you could use without… Read Full Review

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★★☆☆☆

“This review is specifically about Heathrow Terminal 5. ”

Written on: 20/08/2009 by glenc (319 reviews written)

This review is specifically about Heathrow Terminal 5.

It looks lovely, very light, very bright and apparently the shops are great.

Howver, the day we arrived a fairly important item wasn't working - the machines that take your bags to the planes.

So, we had a 3 hour wait whilst no customers were being checked in because the bags couldn't be taken.

Then we finally got on our flight with 1 minute to spare rather stressed and exhausted, only to find out that when we arrived at Geneva only 4… Read Full Review

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