Lufthansa Reviews

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Latest Reviews

★★★★★

“Airline and staff”

Written on: 18/10/2019 by elaine3663 (4 reviews written)

Massive thanks to all involved with my friend when her flight was delayed… Read Full Review

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★★★★★

“Airline and staff”

Written on: 18/10/2019 by elaine3663 (4 reviews written)

Massive thanks to all involved with my friend when her flight was delayed… Read Full Review

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★★★★★

“Airline and staff”

Written on: 18/10/2019 by elaine3663 (4 reviews written)

Massive thanks to all involved with my friend when her flight was delayed… Read Full Review

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★☆☆☆☆

“rude, angry and unprofessional”

Written on: 15/03/2019 by daisygingerdraper (1 review written)

After spending another $100 for more room on my flight 435 March 1, 2019 they tried to put me in seat 39c at the back of the plane when I checked in when originally my seat was 16k. My pet was in the proper pet carrier when the Purser advised me I would have to have the carrier zipped up for the entire 8hr25min flight because I signed this paper. After reviewing the paper and finding it said NOTHING about the carrier being zipped she literally grabbed the paper from my hand, read it and rushed… Read Full Review

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★☆☆☆☆

“Horrible customer service ”

Written on: 04/07/2018 by Flaviola (1 review written)

I Was just charged for 2 plane tickets reserved on their Lufthansa website, never got any confirmation or anything back, called the airline customer service, that was useless, got no help, problem not resolved. Now, I'm stock with over $3000 charge on my credit card, can't afford another ticket till they resolve the problem. I called, sent emails, only got automated response. My trip is not for vacation but trying to go see a familly members that is dying, I cant go till Lufthansa refund us… Read Full Review

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★★★★★

“Top Airline, Great Customer Service”

Written on: 10/06/2018 by Crash.UK (13 reviews written)

Booked Lufthansa to Singapore via Frankfurt, unfortunately due to weather the 1st leg was delayed and delayed, eventually so far that I would miss the connecting flight. The airport desk offered a night in a Frankfurt hotel and a flight the following day which is the minimum they need to do. I called Lufthansa customer services which still in the departure lounge to see if there were any other flights they could transfer me to. The customer service lady was extremely helpful and after checking… Read Full Review

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★☆☆☆☆

“Refund delay - useless customer service”

Written on: 02/05/2018 by Pritchardez167 (1 review written)

Booked Lufthansa 2 european flights online for £428, changed wrongly recorded flight times 30 minutes later for another £140, (should have been free) but due to wrongly recorded second passenger name, I cancelled whole booking within 12 hours and am entitled to a full refund £568) under their T&C, then I re-booked immediately. After 6 weeks they have only repaid £241 (in THIRTEEN small amounts) despite 2 lodged queries (and weekly follow-up emails for both) that have never been answered… Read Full Review

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★☆☆☆☆

“BAD BAD BAD ”

Written on: 19/03/2018 by Henrypp390 (1 review written)

The worst company I have ever come across! No refunds, losing your booking when clicking on ask for refund online and no way in reversing that. Must be the worst customer service I have ever come across. Customer relations in the Philippines with no actual knowledge of anything. Can't even tell you when a complaint is going to be processed. After another 30 mins on the phone the time has been made up to 3-4 weeks!!! No refunds, no reinstating the booking, no one to actually serve you. Bunch of… Read Full Review

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★☆☆☆☆

“Cancelled flight”

Written on: 18/11/2016 by Yasmin37 (1 review written)

A Frequent traveller / senator for 13 years and they have refused any compensation for a flight cancelled 30 minutes before take off. I missed an afternoon of meetings in London and will have to fly again....but not with Lufthansa… Read Full Review

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★★☆☆☆

“double billing and unknown fees”

Written on: 22/09/2016 by Aliyahd97 (1 review written)

Had to fly to Joburg with Lufthansa, first flight was with star alliance carrier AIR CANADA, was slapped with a $55.00 fee for having sporting goods. Upon return Lufthansa also felt they should charge me with a sporting goods fee in joburgh, was informed it was in effect for joburg and Italy another $235.00 US Buyer beware with Lufthansa… Read Full Review

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★☆☆☆☆

“Budget airlines put Lufthansa to shame”

Written on: 20/08/2016 by Richardson136 (1 review written)

Never again! Lufthansa make budget airlines look good. Customer service is clearly at the bottom of their list of priorities. Having missed a connection at Frankfurt due to them salting an earlier flight. They sent us on a wild goose chase in Frankfurt airport, which is a maze and is run with the lowest modicum of organisation. Not a good place to have to spend any more time than need be. They gave us a 5 euro food voucher to spend in a cafe that wasn't open, gave us a flight with an… Read Full Review

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★★☆☆☆

“Poor service and management”

Written on: 16/05/2016 by SkylerMorris (1 review written)

For flight from Chennai to Chicago via Frankfurt: Following are the complains: 1) Fruit Platter was ordered for passenger nearly 2 to 3 months before the flight, but normal food was provided. The air hostess informed they do not have fruit platter onboard. This has resulted in passenger having to go hungry due to your poor management. 2) The seats provided by paying additional money were 30D, 30E, 30F, which at time of booking were the 1st row seats with additional legroom, but to our… Read Full Review

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★☆☆☆☆

“Terrible reservationist service”

Written on: 28/04/2016 by RaynaFraser462 (1 review written)

I travel frequently from the US to Europe. Often, I connect through Frankfurt to points eastward. I travel business or economy plus, if I have to. When traveling to Europe, I try to fly Delta or United or one of the Asian airlines like Cathay Pacific or Singapore Airlines. The business class of those airlines is far superior to Lufthansa. (The worst by far, is Swiss Air. Avoid at all costs.) Flights to and from the US to Europe on Lufthansa's business class are not nearly as comfortable as… Read Full Review

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★★☆☆☆

“dont believe them”

Written on: 05/10/2015 by MartinJefferiies (1 review written)

We are currently sat in Buenos Aires airport to fly to Frankfurt. Two days Ago paid to reserve two seats in economy, when I checked in assigned different seats, telephoned and I told had not booked them, after insisting I had told that I had been allocated other seats: rang the next day and told the transaction time had expired so Lufthansa took the money in time but not enough time for them to reserve seats. Appalling customer service will follow up with formal complaint on return to UK-don't… Read Full Review

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★★★★★

“Easy to make and maintain a booking”

Written on: 17/09/2015 by fritzvonflockenstffen (1 review written)

I have flown very often with Lufthansa and I am very satisfied with them. I book my tickets online directly on their website. For my last trip, I needed to change the date of the return flight during my holiday in Germany. This was done within a few minutes online, without the hassle of having to contact their customer services desk. When making a booking, it is always immediately clear what is included in the price and what isn't. The service during flights is in general very good and I always… Read Full Review

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★★★★★

“First experience delighted”

Written on: 06/09/2015 by 71mu (1 review written)

Mco/fra/lhr. Flight attendants greeted us in a very friendly and professional manner we were shown to our seats and asked if we needed anything. The a/c was very clean and tidy and the layout was far better than united you could at least get down the aisle to the toilets. The service was great and the flight attendants always had a friendly smile. Food was good but I was surprised to see grits on the menu, not everyone's taste. All in all a really good experience that we would be happy to… Read Full Review

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★☆☆☆☆

“No refund for a refundable ticket after 10 months”

Written on: 07/06/2015 by omid732000 (1 review written)

I have booked a ticket from Calgary and canceled it on Sep 2014. I have not received the refund yet (June 2015). I have followed up more than 10 times and every time promised that refund will be happening, without any result. I am not recommending Lufthansa as if you need to cancel your ticket (and ticket IS refundable), good luck with refund. YOU WILL NOT GET YOUR MONEY… Read Full Review

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★☆☆☆☆

“No culture of customer service Arrogant to indifferent ”

Written on: 30/03/2015 by Lilah462 (1 review written)

Many encounters with staff and consistent irritation in having to help customers. Inflexible and distainful. Company needs total overhaul… Read Full Review

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★☆☆☆☆

“First & Last Time traveling with Lufthansa”

Written on: 19/03/2015 by JazleneBlevins (1 review written)

This is the first time I travel with Lufthansa. My flight is to Barcelona with a stop in Munich. Actually, my flight is in 7 hours, and I received an hour ago an email stating that my flight from Munich to Barcelona got cancelled. When I contacted Lufthansa, they had no alternative solution or a backup plan. Their solution was to book another flight some other day. I was on the phone and had different websites already opened showing so many flights to Barcelona on that day, but they kept saying… Read Full Review

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★☆☆☆☆

“Unfair decision on my behalf (Booking number 26LAWU)”

Written on: 07/02/2015 by SAIDamar (1 review written)

I purchased a round trip ticket from Brussels to New york with 2 hours layover in Montreal back in in sept 2014, after checking in on the date on departure i was sent back home bc i didnt have a transit visa, something i wasn't told by lufthansa . I called the airline and they charged me for a second tickets witch costs more the the first one, after explaining my situation to the customer service at lufthansa they rejected my request for a refund, the reason they are not responsible for… Read Full Review

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