Legoland, Windsor Reviews

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Legoland, Windsor
★★☆☆☆
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Latest Reviews

“lego village”

★★★★☆

written by Beth-Dot on 30/12/2021

A huge Lego village to walk around. Lots of rides and good food.

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“amazing experience”

★★★☆☆

written by Tanya-H on 01/12/2021

it was an amazing experience visiting there, especially for the kids.

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“Very good park”

★★★★☆

written by Sandovalzt339 on 19/09/2021

Went to legoland Windsor today with my family for our granddaughters birthday found the park tobe very clean ( clearly been busy with new attractions and features certainly looked spruced up dissapointed by the number of people who were Not Wearing Face Masks in certain areas also has always waiting times extremely long on some rides the sun was shining so this helped for a very enjoyable day certainly recommend this park to everyone would say though thought the prises were very expensive

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“Miss sold and overcharged by £36 - NO REFUND”

★☆☆☆☆

written by Ingram010 on 30/10/2019

When I was looking to book I got a little confused about what the best price for two days would be so I figured I’d just phone legoland and ask them which would be the cheapest. They ended up charging me for a short break that included a hotel (even though I told them I would be staying with family this in their opinion was the best deal) as this would be the best value for a two day visit, and quoted the price that was on the website for the day tickets at £60, the math made sense so I paid up. A few days later I looked on line to book the parking and noted that the price for a day ticket was actually only £36 if booked ’online’ and £60 at the gate. As you can imagine I was even more confused now and phoned them back to say there had been a mistake. Obviously I got nowhere! It turns out that Holiday Extras (Short breaks) work for Legoland but aren’t actually employed by legoland. Anyway I’m very unhappy about how they went about it, the should have just said it’s cheaper to book online.

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“Excellent day out”

★★★★★

written by glenc on 20/09/2018

I write this with a big caveat that we went on a day where nearly all schools were back - our kids had a 3 day INSET. Nearly all the rides we pretty much walked on with little or no wait. The rides were good, although Ninjago ride I thought was highly over rated and I wouldn't bother queuing for that one if you go on a busy day. Generally I though the place was well organised, food was OK, shows were fine, rides were pretty good. I wouldn't want to go on a day where you have to queue for an hour to go on a short roller coster, but if you can go on a quiet day it's a great day out. We used Tesco vouchers which made the whole thing affordable, otherwise something like £150 for a family of four for a day seems very very pricey.

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“Stressful !! ”

★☆☆☆☆

written by Tinkerbella80 on 09/11/2017

We booked a two night stay at LEGOLAND with one day in the park. We did this so we could have a good nights sleep before a long day in the park. Not all beds were made up on arrival and we had to ask for things for one of our children, no bedding and no lego set in the safe for each child. We were in an out of our room on the day of arrival and at the various times of been in the room there was a constant sound / noise of what I can only describe is furniture being moved. It was the sound when you drag a chair or table without lifting it. This went on throughout the afternoon, then into the evening. By 2200 we were exhausted and wanted to relax. The noise was still going on. We went to reception to enquire about it and we were told by the person I dealt with that the noise is from the restaurant staff. They said there is nothing they can do but the noise will stop at 2300. We didn't understand the logic as the restaurants were on the same floor as us and not above. The children couldn't get to sleep and kept asking when the noise will stop. The answer was it didn't. Eventually at 0200 we fell asleep. We complained again in the morning and the rude receptionist had no sympathy at all and asked us to go and pack our things so she could move us rooms. we re packed everything up before entering the park. Having a baby I wanted to be able to use the hotel room during the day, but we were unable. We were given an upgraded room at 1800. The park was okay but very little rides for all ages. I spent most of the day waiting with a child who was either too big or too small to go on a ride. Most staff were friendly though. The cafes are very expensive and the photos taken on the rides were also expensive to buy. At the driving school one photo for the driving licence is £12.50 and when you have 3 children its too much. The log flume gets you soaking but if you pay £2 you can stand in a dryer.. it doesn't work! The lego shop and the lego shop in the resort sell the same products at different prices so be careful. One item was £10 in the park and £17 in the hotel. The children we very tired from lack of sleep and cried a lot on and off due to needing a rest. Back at the hotel we went to our new room and there was no cot, the phone in the room didn't work so we had to go to reception each time. A man came up and said there is a cot in your room, we stated there wasn't, he asked to come in and have a look. He came in and confirmed no cot. A while later a lady came with a cot but couldn't put it up. She then left to get another one. We then put the cot up ourselves. By this point it was nearly 2000 we hadn't had tea and were really fed up. We went out for tea as we hated the environment of the hotel. The holiday was tarnished. We had a better nights sleep and had been given a late check out. In the morning a note had been posted through the door stating we had normal time check out. Again another trip down to reception to be told it was a mistake and they give it to everyone. We were given vouchers to spend in the shop but when we went to the shop it was closed. We spoke to reception again and was told nothing they could do and we should check the shops opening times. The vouchers were only for the hotel and ran out in December??? we spoke to another member of staff and he re opened the shop. Everything was so stressful and I wish we hadn't gone. Its a lot of money and the reception staff are just so miserable and unfriendly. They didn't care at all. we were offered 20% of the first nights stay and this has still not been done. I have just phoned to find out what's happening with it and I have been told by a lady that the person needed to do it isn't there, she doesn't know when she will be working, doesn't know when they will refund me and they don't give out names of staff and I cant have an email or phone number for this person. I'm absolutely gutted with how we have been treated especially as it was for my sons birthday.

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“Legoland is not so bad”

★★★★☆

written by Ashyk on 08/08/2017

We recently spent 2 days at Legoland. They are giving one ticket for 2 days and with a hotel thrown in was not a bad deal. Legoland is easy enough to find. We arrived at 9.30am on sunday morning. 2 adults and 2 kids. Parking is no problem with spaces for thousands or cars plus coaches. Legoland is very big so expect a lot of walking and if you have a Fitbit, expect to do many miles. We read about long queues and best to get the "Qbot" which costs more money but expedites time to get onto rides with shorter queues. The children are aged 4 and 7, their rides were pretty easy to get onto with either no queues or the longest being 10mins. The more thrilling rides in Ninjago land were very, very busy by the afternoon and Qbot would definetely assist those not wishing to spend their lives in a long slow moving queue. We had a good time. Bought our own picnic. Second day was a monday, we did not run to Ninjago land as rides there are more "spectacular" and watched the people running to enjoy a ride for less than a minute. There were no queues and the park did not get jam packed as it did on the weekend it was leisurely stroll and another day of enjoyment especially for the kids. We strolled to Ninjago land and went on the rides of our choice with minimal waiting times. Overall it is expensive but What price would you put on your child/ren smiling and laughing faces. Both days we left early around 4pm although park is open till 6pm to prevent getting stuck in traffic. Being we were back for 2nd day I would advise this and paying for car park can be made at the parking machine or on leaving as the patrols have facility to take credit cards.

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“Great place for queuing all day”

★★☆☆☆

written by Michael_Buchanan on 27/06/2017

If you like spending 1 of your only 2 days off on the weekend with your children standing around queuing and waiting then this place will be a godsend for you! If you like to listen to your children ask you 40,000 times in 6 hours, how much longer do we have to wait/when is it our turn? you need to visit here! If you want to turn what was going to be a fun day out into a complete misery for the whole family, look no further! If your still reading this review and thinking about going, GOOD LUCK!

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“Dont go unless your a millionaire”

★☆☆☆☆

written by WendyG1610 on 10/06/2017

Took my 7 year old son as part of birthday treat who did initially enjoy it but as a disabled parent you pay the same as every other person even though there are approximately 3 rides to go on NO CONCESSIONS THERE as well as NO CONCESSION for parking cost £6 to park even though we were apparently lucky we didn't pay on 1 of the 2 days we visited!!! Told it must have been a trainee on parking duty and yeah we were lucky lol challenged them but got ignored! What they also don't tell you food is extremely expensive as well as clothing and gifts and the amount of hills, I have a motorized scooter and when leaving my battery gave out and my husband and another kind man as well as two other children pushed me up the hills and they are very steep and that was after switching my scooter off and on to preserve battery! Too avoid queues you can pay extra minimal £20 per person we didn't pay!! LEGOLAND is a 1 off for us as comparing it to other parks would rather visit others!!

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“Lego as a company would be embarrassed ”

★☆☆☆☆

written by Monkees64 on 04/09/2015

Just back from a 2 day visit to Lego land windsor , never again! The park is run down , food quality terrible & so over priced .. Our daughter really wanted to go on the driving school ride to get her lego driving licence & we then had to pay £10 afterwards to pick up a piece of plastic with her photo on with a lanyard attached .. Awful quality and we were not aware of this cost before our daughter went on the ride, of course we couldn't spoil her day by not getting the licence afterwards. A total rip off. The staff we encountered were the best part of our visit , friendly and helpful although even they looked embarrassed at times. Lego as a company would be shocked to visit their own park and see how we are being ripped off .. Do not go , spend your money somewhere else .

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“1 h que, 2 minutes fun”

★☆☆☆☆

written by Keagan374 on 01/09/2015

Total waste of time and money, kids get bored in neverending queues. Waiting time at average 1 h - 3 to 4 attactions per day - no more than a joke.

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“1 h queue per ride - just ridiculous”

★☆☆☆☆

written by MaeveKilgore on 23/08/2015

Legoland Windsor is a complete rip off! You pay a lot for a ticket to get in and then to find out that it takes 1 hour to queue per ride. it is completely overbooked and disorganised - too many guests. they should have time slots per ride for you to book in advance and should not allow SO MANY guests into the park at any time - it is not fair on guests to queue up for one hour once you have already paid £ 50 just to get in... Everything inside the park is overpriced. 9 pieces of chicken for £ 30, ice cream £ 3.00 the water drench tower and splash area for kids was completely overfilled with kids, some kids got lost (and the staff had to find their guardian or parents) - what a bad experience.... Overall a very disappointing experience and i would not recommend to visit this park to any of my friends or family.

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Monkees64's Comment

Written on: 04/09/2015

Totally agree, many of the rides also closed!

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“Paid extra for priority parking. Didn't happen. It was...”

★☆☆☆☆

written by Kingstong291 on 11/08/2015

Paid extra for priority parking. Didn't happen. It was fiull. Hmm. Two queues for each ride. This means if you pay an extra £65 per person you don't have to queue. Otherwise your're looking at Least over an hour and half for a ride. Staff cannot deal with the situation - they're too young. God knows what would happen in an emergency. Don't waste your money going here, unless of course you can afford it. Rip off.

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“Sooo disappointing - Legoland, Windsor”

★☆☆☆☆

written by on 02/09/2014

We were over in Guernsey on holiday and planned to stop off at Legoland for a day on our return journey back to Scotland. We had a voucher from Kellogg's cereal which entitled us to one free grown up with one paying child or adult - therefore because we were a family of four (2 adults, 1 child and 1 infant) I booked an adult child online along with priority parking before we went on holiday - so that we would only have to pay a child fare on the day. On the day we set off from Weymouth early so we would reach the park at a decent time - only to be stuck in queues upon entrance to the park for an hour and a half, we then reached the car parks to be met with a sign saying that the priority car park was full!! I told my husband to still follow the signs for priority because after all we had booked in advance and paid the extra for that service!! At the priority car park there was a member of staff manning the entrance and when I showed him the confirmation of our priority parking he let us through - only for us to discover after driving round and round that there wasn't any spaces!! My husband then decided to park at the end of a row which had kriss cross markings - the member of staff was obviously not wanting to deal with the confrontation which would follow from customers if he had explained that the car park was full because they had allowed more people on the day to pay and take the spaces - surely they know how many advance bookings have been purchased so they know how many spaces they can sell on the day, but I assume it boils down to the more money they can get the better, whether customers are happy or not with the service. After getting parked anyway we then had to join the queue for tickets because we still needed to purchase a child ticket - which to be honest is rather expensive compared to other parks we have been too. This took us another twenty minutes - we finally got into the park at ten past one after arriving at ten past eleven!! Once inside we decided to get some lunch because of the time - we went straight to the cafe which was choc-a-bloc with no seats available, we then decided to grab a hotdog instead from one of the snack shacks to be told it would be at least a 20 minute wait.... We therefore decided to go further into the park where is would hopefully be quieter and we would get one quicker. We did find another shack and were able to get hotdogs instantly. My 6 year old then wanted to get down to the rides - well what a disaster - every single ride had a waiting time of an hour or more!!!!! What child is going to queue for an hour or more for every ride?? The park lets too many people in which has a knock on effect for the rides etc - maximum numbers need to be introduced here as there is no satisfaction for the kids having to queue this long all day!!! Come four o clock we were all really scunnered and decided to leave!! I had struggled to find a free bench throughout the park so that I could feed my six week old baby and ended up having to stand to do this. This park won't be getting recommended by us - over priced for what's offered and totally disappointing!! Waste of money and time for us that day - we shouldn't have bothered going off course on our journey home for this as even my 6 year old was devastate that he couldn't get on the rides - he actually said he wished we had went to Blackpool pleasure beach instead and to be honest I could agree - least its cheaper for entry, even when the park is busy the queues aren't that bad!! I just feel its all money, money, money with legoland and who cares if the kids are happy!

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“Dont go to Legoland!”

★★☆☆☆

written by gxDavis196 on 20/08/2014

Prices were as expected, exorbitant entrance fee and food prices but also very disappointed with the rest of the day as well. The park was so full (apparently there is no limit to how many people they will let into the park) that we had to queue for half an hour or so to just get in to the car park, this then became the theme of the day. Extremely long queues for everything and they had sold out of qbots (which were an extra £15 per person). We were there from 11am till 7pm and my son managed to go on 5 rides. And of the 5 rides he did manage to get on, none of them were particularly entertaining.

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“Only for under 5 years old”

★☆☆☆☆

written by Sanersen on 13/06/2014

We visited last week with my two children,12 and 8 years old, it was a very bad day. They did not get any fun because all the activities are for little children. It os not good to go ther for 1,5 hour jorney from london If your children are more than 5 years old. It was a disappointing day at all and we left after 2 our experience.

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“Awful experience”

★☆☆☆☆

written by 172Benson on 02/06/2014

What should be a pleasant experience quickly becomes a nightmare when you are stuck in a traffic jam to get in to the park. When you finally get in to the park, you are faced with more horrendous queues, most rides at least 1 hour and this was a day when a lot of schools have gone back after half term. Goodness knows what it is like at peak times. In the end we purchased a Q-bot (£45 for 3) but all this meant was that we could wait somewhere else instead of in line. We still had to wait as long as everyone else for each ride so didn't get to go on half the rides we wanted to. And then just when you think it can't get worse, you have to sit in horrendous traffic to get out of the park (after paying £4 for the pleasure of parking). Went same time last year and swore never again but then friends persuaded me to go today. This time it will definitely be NEVER AGAIN!! Legoland, sort out the entry and exit process, limit numbers in the park, improve food offerings and stop charging £4 for parking when you already have charged a fortune for park entry!! A couple of good points. My daughter cut her leg and the first aider was great and many of the people who worked there were nice and helpful despite dealing with lots of stressed adults.

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Tanjad's Comment

Written on: 03/06/2014

just returned from Legoland could not agree more plus only two rides can accomodate children on laps(we have 11 month old baby and 3 and 8 year old children and could only go for a ride as a family in Atlantis and scenic train. queues were horrendeus....shame if they are not gready and have a limit on number of people per day it could have been a much nicer family day out.

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“Just a waste of time and money”

★☆☆☆☆

written by 94Garner on 24/05/2014

I went on 22nd May with the family which included 2 kids 8 and 9. This park is such a pale comparison to Disney and Universal. The entrance lacks any feel of excitement. It's a slight upgrade from Gullivers Land, which believe me is the pits. There just is no magic anywhere. The staff try their best, but the whole place is so boring. The rides in the main are dated, there is just no feeling of joy anywhere in the park. But the worst thing about Legoland is the FOOD. It is disgusting, it is grossly overpriced, it is TERRIBLE. £7.95 for a Jacket Potato, that looked like it had been run over by a car. Tasteless Cheese and cheap beans slopped on top, and a saggy piece of salad on the side. It was AWFUL. A BLT sandwich at £3.25 that was stale and tasteless. Coffee charged at 40% more than Costa or Starbucks. Kids meals for £5.25 - tastless, boring and totally unacceptable.

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“First ever visit was left disappointed!”

★☆☆☆☆

written by Ross1949 on 22/04/2014

We as a family decided to go away for the bank holiday. We decided to stay at the holiday inn express which was very nice. We arrived to check in an grabbed our tickets an we're excited to sett off to lego land.little did we know what going away in the bank holiday was going to be like. We arrived at 1:pm an got in with our tickets. To cut a long long story short the ques for rides were between 75 minutes to 90 minutes long we started to que for the log flume ride but in the end come out of the ques due to one of our children needing the loo. The only ride we went on was Atlantis, one ride out of the whole day! At one point it was that crowded I was trying to pass people an was just being totally ignored. In the end I was that stressed out I decided I couldn't take no more an just wanted to go back to the hotel. I felt so upset like I had let my children down. On the way out I decided to go to one of the help desks an enquirer if I could get any sort of refund the lady was so apologetic as I explained that we had been on one ride out of the whole day an utterly disappointed I was. The lady gave me three passes for the next day to go on three big rides. We never went back the next day. We went an had a day out in London instead. We feel like we wasted money for nothing absolutely nothing. I apologised to the my children as I felt I had let them down an my children who are 8an 9 were so grateful that we had even been there an that meant more to me than anything. But again totally disappointed. We payed all that money out for nothing an certainly wasted. I very much doubt there will be a next time.

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Bobbybrain's Comment

Written on: 24/05/2014

I can see how you got to feel like this. We waited well over an hour for the laser ride. There was a period of 20 minutes when the queue just stopped and a rope went up in front. No explanation and the Legoland guy just disappeared. No apology when he got back - just 'there was a technical fault'. Queues for loos , coffees etc. some machines broken. No seating next to concessions etc.

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“Great if you like waiting all day to go on 2 rides”

★☆☆☆☆

written by Maddox94 on 20/04/2014

To make your visit worth the price you pay, you will need to spend a whole week in the queues!! Too many people are admitted into the park. Sheer greed!! Kids complain, adults get frustrated, not a fun experience at all !!! Work it out ! The hours they are open. X the time you wait, x the rides you can go on ??? Rip off. Need to limit the amount of people they let in, instead of packing them in and counting the money!!! Also now charging for parking!!! Rip off.

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