Disgusting bank bad staff rude and treat people bad hope they all close down

Honestly do yourself a favour and avoid accord mortgages. Staff provide inaccurate advice, they are rude, obnoxious and very unhelpful. Due to a miscommunication during a very challenging year 2020 it resulted in mortgage arrears being listed on my credit report. Accord then refused to remove it from my account causing big issues with lending and now all of a sudden when they were challenge on the matter “call recordings didn’t contain said conversations” ... very mysterious (predictable actually). Trust me, skip this provider and avoid. Try more reputable providers who know what they are doing, who offer better advice and talk to you and treat you like a human. Hope this helps everyone

Absolutely savage staff and no responsibility taken for anything. I have never witnessed service like it in my life. Absolute waste of time Beware all dealings with them. I have been a client of Chealsea Building Society for 12 years. They now trade as YBS. There are no words to describe how low they have plummeted. Unprofessional. Untruthful. Target driven. Shambolic No Customer Loyalty.

I have been with the Easingwold branch for a year and a half, after moving from the Northallerton branch. I would just like to say a huge thank you to both the Easingwold and Northallerton Branch, for being so kind, caring, understand and efficient whilst i was going through a very difficult time. I cannot thank you all enough! And look forward to being a loyal member of Yorkshire Building Society for many years to come.

Calling the Mortgage Customer helpline was the worst experience ever,total lack of empathy and understanding, after I lost my job there was no help available after they kept me on the phone for ages, just pointed me to the CAB, clearly reading from a scrip.

Threatened me and former partner with legal action after my former suffered major stroke. Unable to walk, read or write, severe memory and speech problems meant she needed assistance. Customer services refused to lusten and proceeded with legal action and repossesion even though my former partner was trying her best to sort things out.

If you make a big transaction you basicaly have to go into a branch with ID. Abosolutely useless waste of time. What if you're abroad? They don't listen to reason. Useless service, avoid. There are good banks out there, but not his one.

Whilst all staff were perfectly nice, this organisation really struggles to provide anything like the customer experience most other financial providers can deliver. I was after a mortgage, and indeed was offered one by YBS but it was just such a paid to deal with them that I decided to go elsewhere (and spend a little more as a consequence). Firstly, the hours available to speak to someone are very limited - the people available after 6pm cannot really do anything. Even during core hours, it takes ages to get through and then you get passed around. The website did not work for me - did not allow me to log in. Everytime I called they struggled to find my details on their systems. I got cut off several times inbetween being passed around. I was promised call backs which did not happen. I would save your time and avoid, despite their v attractive rates!

I had been a long term customer and when my ISA's matured they pesterd me to take a no risk putting all of my money into a capital bond run by Credit Suisse. I was told it was a four year plan and when I got my first statement it was five years. When I complained they said you should have read the terms and conditions, which they only gave me as I was leaving. Two years later I got a letter from Credit Suisse which said the Financial Conduct Authority (FCA) had fined them and YBS for misleading customers in selling the policies. YBS got a four million pounds fine, we were never going to get the benefits they promised us. I notice they have the nerve to say in their TV adverts 150 years of trust I really don't think so after trying to tip off 73 thousand customers I wouldn't trust them,they are no better than pickpockets. I would have liked them just to be honest and I wouldn't have bought the policy, I would NEVER have dealings with them again as would most of the 73 thousand they tried to tip off.

I've been a mortgage customer of YBS for approx. 5 years and was very happy with them up until my recent mortgage application. They didn't take any action on it for the first few weeks and then lied to me as to the reason why and tried to blame me, processed my application wrong, requested documents I'd already provided and then lost them again, lied to me about the progress of my application, told me on numerous occasions I didn't actually have an application with them, finally (after 3 months) sent me a mortgage offer that was wrong, forgot to set up a linked account, took them a few weeks to admit they hadn't sent me a retention cheque despite insisting throughout that they had, mishandled my subsequent complaint and then refused to accept the Ombudsman's (impartial) recommendations to put things right. Literally don't have a positive thing to say about them and can't wait for my fixed rate period to end so I can leave. Avoid at all costs in my opinion, it's worth paying an extra few pound a month on your mortgage to go with a lender that treats its customers better.

I became a 'customer' of YBS when my ISA was transferred from Egg. From that day on I was treated like a 2nd class citizen and made to jump through hoops to get my money. In the first instance I could not get it because I had moved. To change my address I was given the option of paying to get confirmation of who I said I was so that the address change could be processed or going to a branch' so that I would be spending money because there is no branch where I live (not in the back of beyond but Brighton!). I ultimately lodged a complaint which was clearly not captured correctly and the upshot was that they found that the way in which they treated me was acceptable. What a surprise. In summary do not touch this company with a barge pole.

I have been a longterm customer of YBS and, until recently, was reasonably satisfied with them. Over the last few months, however, I have experienced nothing but incompetence and shocking customer service from them. They are astonishingly clueless when it comes to basic customer care and are completely unwilling to even acknowledge customer complaints, let alone to address them. I will be removing my mortgage and savings from YBS ASAP. This is absolutely not an organisation I have any further wish to do business with. If you value good and competent customer service, YBS is definitely best avoided.

We have recently taken an offset mortgage with YBS and I was at first a bit sceptical about them given the reviews here, however, the mortgage product was the best deal I could find (and actually better than anything our mortgage adviser could find!) with all the flexibility we were looking for so we went for it. The mortgage application was very easy to make online and was processed very quickly, there were some questions raised by YBS which we responded to straight away and we received the offer in 7 days which in my view was incredibly quick. The only issue we had was with the insurance form as we were taking our own insurance and we sent the form off twice but apparently both times were apparently not received by YBS. In the end they accepted a scan by email but this didn't cause any hold up or problems with the purchase which went very smoothly. The online account management service is very good and it is easy to transfer funds online into the offset savings account by faster payments transfer or debit card. I did have to phone up to get the online access sorted which was very quick and easy. Alternatively, you can pay in at the branch or through one of the LINK machines. This is much better than our previous mortgage lender which didn't offer any online mortgage account management. Overall, I have been very impressed with YBS so far.

If you are considering dealing with a Building Society seriously think about avoiding this one. They completely mislaid forms from myself and my wife containing personal information although they did admit to receiving them both. My experience relates to the Birmingham branch and their Head office neither of whom seem to have reliable audit processes in place with regard to paperwork.

An application for a remortgage to update my property, the YBS offer some competitive products and I'd use them before. Very low LTV, secure income, no problems. Or so I thought. When you apply on line the YBS begin to communicate with you by text and email. It was all very professional as they reported progress. Their due diligence in checking my identity and financial bona fides was second to none. After a period I was informed that I had been successful, an offer was going out in the post to me and to the solicitors who the YBS were supplying as part of the product. Nothing arrived so a week later I put in a call to their "Silver Team". Oh dear came the reply, there's been a computer glitch, we'll send it out again. Had I not called I suspect I’d still be waiting now. And so it arrived but included within was a valuation for some other applicant's property. I asked for the right valuation - another offer arrived but no valuation. Weeks passed and I approached the solicitors to enquire about progress. We haven't received anything they told me. Another call to the Silver Team. Oops - we've sent the offer to the wrong solicitors. I plead with them to please get your act together and send the right solicitors a copy of my offer so I can complete, OK came the reply, we promise to send it today, registered post. A week passed, I rang the solicitors, no sign of anything. I submitted an official complaint. This had the effect of YBS immediately sending the offer to the right person, great I thought, problem solved. Problem not solved. Further delay ensued and I enquired as to why. The solicitors would not progress the completion as the YBS were asking them to complete additional work outside their initial instructions and were refusing to pay an extra amount. The YBS thought the problem lay with 'my' solicitors, ignoring the irony that they had selected and instructed them and that the solicitors were acting for the YBS, not me. Impasse and intransigence followed leaving me high and dry. I’m no nearer to completion, I’ve complained again. I can only describe my experience as hugely frustrating and endlessly exasperating. Mail has been misdirected or not sent at all. I have a growing collection of mortgage offers but it took YBS three attempts to send me the proper valuation and an official complaint from me to ensure that the solicitors finally received theirs. Now I am the victim of an unseemly squabble between the YBS and its own solicitors. I've lost count of the number of times I've had to call the YBS chasing, chasing. The staff promise to call you back, they do not. They are sympathetic when you do call but it seems the only way to get them to do anything is by way of successive official complaints. Good products, expect appalling customer service from indifferent and incompetent staff who seem determined to ruin a Society with an otherwise good reputation.

This appalling organisation seems hell-bent on destroying itself. Every fixed term account I've opened has had problems on maturity. No passbook is issued for a fixed term bond. Approximately 4 weeks before maturity, they send a form for you to say what to do with the funds. On return, they then write back asking for the passbook. 3 times they've done this to me. Then you get all the argey-bargey about them needing said book before they'll allocate the funds. Funnily enough, no argey-bargey if you re-invest with them. Despicable, bureaucratic idiots.

Went to open a new isa account. Spent almost an hour filling in various forms, their system could not find me on electronic electoral register so did a manual identity search which took an extra day. Then told I did not fit their criteria. The staff at branch and head office seemed absolutely clueless. They could not even tell me the reason. Opened new account at Leeds society... totally professional service and knowledgeable staff. Checked with the local authority about my electoral details and were all correct. I have a 999 score with credit reference agencies. After reading about YBS I'm at a loss how they have won the various awards they claim. Definitely would not recommend them. Spend a little time on the internet and you'll see complaints across the board. I'm glad I wasn't able to open the account.