Capital One Platinum Reviews

Click here if this is your business
★☆☆☆☆
1.4 / 5
21% of users recommend this
Click here if this is your business
  • Customer service

  • Value For Money

? Ask our helpful community of experts about this product or company
Capital One Platinum - Ask a question now

Media Gallery for Capital One Platinum

Capital One Platinum
Capital One Platinum

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

  • Average Rating Over Time
  • Within the last month ***** (From 0 reviews)
  • Within the last 6 months *** (From 0 reviews)
  • Within the last 12 months * (From 0 reviews)

Latest Reviews

★☆☆☆☆

“Below One Star”

Written on: 20/02/2015 by Misimformed (1 review written)

This worst credit card you have in your pocket. I have tired working with Capital One to get an overpayment back into my checking account for over a week mow. We keep going round and round in circles. One representative told me she would reverse the payment and have the money back in my account within a few days. Unfortunately for me I trusted she would do as she promised, but that never took place. I called Capital One again after a few days and found out there wasn’t any notation to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★☆☆☆

“Petty stuff”

Written on: 05/01/2013

Had HSBC (Orchard Bank) credit card but they changed it to Capital One. Went over the limit by just $33 when they threw in the annual fee. I know it's my responsibility to keep that in mind but a little reminder about the annual fee coming through would have been nice. Credit card was only up near the limit because of Christmas--otherwise I always keep it down. Now because of the $33 they have sent a negative report to the credit agency. Seriously! I had poor credit for a time and worked very… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“BIGGEST SCAM EVER!!”

Written on: 04/12/2012

To repair my husbands credit we applied for and were approved for a secured credit card. we paid the 49.00 security fee and were sent a credit card. he tried to activate the card, has called 15xs and still not activated. they put a fraud hold on teh account and will not activate it without us faxing in our bank statement to show our initial payment. we have faxed this in 3xs and have spoken to multiple Cap One service reps and supervisors (most cannot speak english very well) and STILL not… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Damaged my good credit”

Written on: 13/08/2012 by unhappycustomer3 (1 review written)

My card used to be Household Bank now Capital One. Had issues where they didn't pay small charges, like redbox! They claimed thought it was fraud. Went over limit $12.00 last month due to my Creditkeeper which informed me now I have derogatory information on my credit report! This scared me when got message thought someone stole my idenity. Never has a credit card company done this to me before! Going pay off and close account! This was totally petty on their part… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Wantgoodcredit's Response to unhappycustomer3's Review

Written on: 05/01/2013

Also had HSBC which was then changed to Capital One. Totally agree...trying so hard to keep my credit good after building it back up and they sent negative info to credit agency for petty thing that could have been avoided by them. Really hurts when you're trying so hard to do things right.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“A bunch of Comics”

Written on: 04/08/2011 by George2002 (1 review written)

A bunch of Comics" I had 2 Captiol one accounts, one secured and one unsecured. Never had a problem with the unsecured card, still have it as of today. I had a Capitol One secured card, initial balance of $1000. Requested a credit limit increase to $2000, sent the money in, money cleared the banks, Capitol One restricted the card for almost a month. I tried to make an additional payment, the account was again restricted. The statement I got from customer reps at Cap One was that "we have to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★☆☆☆

“My Daughter obtained a Capitol One Master Card for the...”

Written on: 21/04/2011

My Daughter obtained a Capitol One Master Card for the very intention of obtaining an initial credit rating. Her $300.00 deposit was secured and in a matter of less than 8 months she had achieved her objective as having a credit rating; thanks to Capitol One. She then attempted to terminate her agreement and experienced great difficulties negotiating the return of her initial "deposit". On the 20th April 2011 she contacted the call centre and felt she was unfairly being bullied to keep her… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Capital One Venture One Rewards Card: ”

Written on: 16/03/2011

Capital One Venture One Rewards Card:
I'm very diappointed by their poor service. During the 8 month I'm using this card mainly for travel outside of the US since it does not carry foreign currency transaction fees.
My card was flagged restricted various times. Mostly those restrictions were triggered by hotel or rental car charges when the card was used outside of the US - eventhough I announced those travels ahead of time.
Today they refused to raise my credit limit from the initial $3,000 to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Extremely poor customer service - ven when you are...”

Written on: 06/02/2011

Extremely poor customer service - ven when you are reporting lost card you need to wait until next day 8.00 am when the offices open. Unbelievable. Also, they decline payments at their own sweet wish - without bothering to let you know and later when questioned, do very curteously apologise but still cannot give a reason. Apalling. Donot touch it with a barge pole… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“the credith card fraud department is horribel i had a...”

Written on: 01/02/2011

the credith card fraud department is horribel i had a problem eith my card and they were not helpful they just suspended my card… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“I have had this card since 2003 with a £5k credit...”

Written on: 18/01/2011

I have had this card since 2003 with a £5k credit limit, they have always been very helpful and have even lowered my interest rates numerous times over the last 2-3 years whilst my other cards have gone up.
Highly recommended!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“I've been a customer w/capital one for 10+ years. I...”

Written on: 10/01/2011

I've been a customer w/capital one for 10+ years. I had issues with my credit cards when I first received them but have paid them off and become more responsible. My first capital one card increased the interest to outrageous levels while the economy was going sour. I cancelled that one. My second credit card has had an $800 credit limit for as long as I can remember, but I pay money each month for "membership". They will not increase my limit at this time. I called to close that account… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“I was a Capital One cardholder for 12 years. Not once...”

Written on: 13/12/2010 by steelgirl1187 (1 review written)

I was a Capital One cardholder for 12 years. Not once in that time did I dispute a merchant charge, until this year.

I could not BELIEVE how poorly Capital One handled my dispute. They asked for my side of the story which I wrote out carefully and in detail. It was completely unaddressed and replied to with a form-letter email.

I have now written FOUR letters (the most recent sent certified mail to their headquarters in Virgina) and have yet to have any semblance of a specific response to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“I've had my Capital One Platinum credit card for three...”

Written on: 20/11/2010 by KonjoNashiPirate (1 review written)

I've had my Capital One Platinum credit card for three years now and have never applied for a credit limit increase. When I first obtained my card I was given a $500 credit limit. After three years I finally decided to apply for a credit limit increase because I only use 30% or less of my balance at a time ($150). When I applied for the increase I was denied and the customer service rep could not tell me why. I've never been late on a payment, keep my spending at 30% and below, pay the full… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Just a bit of a tricky card, look at how they compute...”

Written on: 15/11/2010

Just a bit of a tricky card, look at how they compute their interest and when i asked them how they came up to that amount, they could not explain. So I smell something fishy here. No openness.

Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★☆☆

“I've had a Capital One credit card for a few years,...”

Written on: 05/11/2010

I've had a Capital One credit card for a few years, and they have raised my rate, but not as much as other cards. It's still the lowest card rate I have now. However, it is impossible to speak to customer service to give feedback about anything! - they just keep connecting you to offshore clerks who don't have authority or insight into anything- they just parrot the company's policies until you or they are blue in the face. I had a past due payment, mainly because I thought I had a recurring… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“I have 2 capital one cards - on business & one...”

Written on: 24/08/2010 by Mom2boys (1 review written)

I have 2 capital one cards - on business & one personal. I'm never late making a payment and always pay more than the minimum. My rate was raised from 9.9% to 17.9%. I called several times but to no avail. The calling center is located in either El Salvador or the Phillipines. I asked to speak to someone in the U.S. I was connected to the Escalations Dept. They could not lower my rate. We are paying for all those who have defaulted on their cards and loans. We are being punished for… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“after a stinking divorce i got stung with loads of...”

Written on: 23/08/2010

after a stinking divorce i got stung with loads of bills i couldnt pay, applied for a capital one card to help rebuild my credit rating, it worked, five years down the line i still sometimes go over limit but no stinking letters no hassling phone calls, i pay the full amount every month and no worries, if you treat them like idiots no doubt they will do the same back… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Got a Capital One card with a 4 year 8.22% guaranteed...”

Written on: 12/08/2010

Got a Capital One card with a 4 year 8.22% guaranteed APR on purchases & balance transfers. Also with no fee for the balance transfers so almost matches the best bank loan rates. No problems so far after 2 years the rate is the same, customer services are brilliant (UK). Would recommend if you have a good credit rating and happy to pay low interest if you leave any balance on the card… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Jesus what a TERRIBLE company. NEVER EVER EVER EVER in...”

Written on: 19/06/2010

Jesus what a TERRIBLE company. NEVER EVER EVER EVER in your life get a Capital One card. It doesn't matter if you've had the card for 5+ years, it doesn't matter if you've NEVER been late or missed a payment. Had the Capital One Platinum, with a FIXED rate of 10%. Then one day my mom, my sister, and me all got the same letter in the mail. Our FIXED rate was being raised to 17.99% and if you don't like it, cancel the card. So, we sucked it up, even though they broke their own contract.

Fast… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Never had any problems with Capital One have always...”

Written on: 16/06/2010

Never had any problems with Capital One have always found them to be very good. I was lucky to get a fixed interest card for 3 years at 8.22% for balance transfers and purchases. Their online accoutn service is brilliant really helpful to keep an eye on your finances. Would definitely recommend to anyone with a pretty good credit rating… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
overview