Umberto's, Norwich Reviews

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★★★☆☆
2.6 / 5
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★☆☆☆☆

“Almost 'comedy bad'. Think - Faulty Towers restaurant...”

Written on: 08/05/2015

I had my 35th birthday meal here (a Saturday evening), based on a previous visit a month or so earlier, where the food was tasty and the young Italian waitress was extremely polite, friendly and helpful. However, on my birthday, it was a completely different story. They must have a different chef at the weekend, because our food, this time, was bland, luke warm and only contained 15% of the meat content that a standard meal usually has?? Also, the wine (although expensive) tasted cheap, like… Read Full Review

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★☆☆☆☆

“don't ruin your evening, choose a different restaurant!”

Written on: 27/11/2011

My partner is Italian and we often choose to eat out in Italian restaurants so he can feel more at home. One night we decided to try Umberto's as the menu looked quite promising. We were greeted by a rather unpleasant smell of some sort of a disinfectant but we chose to ignore it - perhaps we shouldn't have. Or perhaps they should have used more of it in the toilets which were rather smelly. The food turned out to be pretty average (not the promised "slice of Italy") and the portions were… Read Full Review

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★☆☆☆☆

“We have just had an evening at Umbertos Norwich and...”

Written on: 13/03/2011

We have just had an evening at Umbertos Norwich and were totally disappointed. We ordered starters of Garlic bread with cheese and there was no sign of any cheese. We queried this and were told there was a sprinkling of parmesan cheese on the bread, sorry but I hate parmesan cheese and can smeel it a mile away - there was no cheese on the garlic bread. Main courses. to be fair the lasagne was good but very small portions for the price. 1 member of the party had spagetti tubes with no sauce and… Read Full Review

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Guest's Comment

Written on: 06/07/2011

This review is rather confusing. As a food lover i make sure that when i order food i see what the ingredients are, if you don't like parmesan then why not say, this to me is personal choice rather than bad food. I also don't understand why the British say they like Italian food when they don't understand it. Not all pasta needs to drowned in sauce, read the ingredients and you will see what the pasta is made with. I have lived several years in Italy and have come across all types of recipes, not all pasta is the same. Even Carluccio will agree with this comment.
I go regularly to Umberto's and LOVE IT. It's fresh food, made to order and i'd rather go there than some chain restaurant where the food is made in a factory.
KEEP UP THE GREAT WORK UMBERTO.

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★☆☆☆☆

“I usually love Italian food but Umbertos was totally...”

Written on: 30/03/2010

I usually love Italian food but Umbertos was totally disappointing, the starter tasted weird and the main course was bland. The service was really bad and one of the waitresses was really rude and unhelpful, it certainly wasn't service with a smile. I wasn't impressed and won't be going again… Read Full Review

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★☆☆☆☆

“8 of had a meal on Saturday 27th March. The table was...”

Written on: 23/03/2010

8 of had a meal on Saturday 27th March. The table was pre-booked. We didnt order any starters yet had to wait for more than an hour for the mains. There was no communication let alone an apology from staff. When we asked why it was taking so long, we were told that we had all ordered pizzas (it is an Italian!!) and there was only one pizza oven?? We asked for a round of drinks on the house; the waitress at first didnt understand our request, she then said she would speak to the manager; we… Read Full Review

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★☆☆☆☆

“The good quality food did not make up for the...”

Written on: 13/07/2009

The good quality food did not make up for the appalling service.
We booked a table for 7.30 pm and were served the main course at around 9pm. A simple request for a jug of iced water was refused by a grumpy old waiter who had all sorts of ridiculous excuses for the slowness of service.
There maybe some favoured customers who get treated well but this is no way to run a restaurant.
Fortunately there is no shortage of good quality Italian food available in Norwich so there will be no need to… Read Full Review

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★☆☆☆☆

“Several people have recommended this Italian...”

Written on: 20/04/2007 by ajg90 (1 review written)

Several people have recommended this Italian restaurant to us, and having noticed that it is very often busy, we decided to give it a go.

Inside and outside, Umberto's restaurant in Norwich looks like it has not changed since 1980. Neither has the long menu, which is filled with the same unimaginative dishes that you have had at every run-of-the-mill Italian restaurant since 1980, nor the curt service.

The old waiter welcomed us to the restaurant and set the tone for the evening's service… Read Full Review

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Albertjazz's Response to ajg90's Review

Written on: 01/02/2009

I agree with this review because... my experience was the same £180 for six of us.

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★★☆☆☆

“Unfortunately, the slowness of service and appalling...”

Written on: 07/07/2006 by phuio (2 reviews written)

Unfortunately, the slowness of service and appalling attitude to a simple request for a glass of tap water from the staff at Umberto's Italian restaurant in Norwich meant we moved on to a different restaurant for dessert… Read Full Review

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