Schuh Reviews

Click here if this is your business
★★☆☆☆
2.2 / 5
31% of users recommend this
Click here if this is your business
  • Quality of service

  • Layout of shop

  • Value For Money

? Ask our helpful community of experts about this product or company
Schuh - Ask a question now

Media Gallery for Schuh

Schuh
Schuh

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

  • Average Rating Over Time
  • Within the last month ***** (From 0 reviews)
  • Within the last 6 months *** (From 0 reviews)
  • Within the last 12 months * (From 0 reviews)

Latest Reviews

★★★★★

“Swindon Branch - Superb Service”

Written on: 06/07/2020 by AydanColeman (1 review written)

We visited the Swindon branch of Schuh on 17th June 2020. This was just after the shops had re-opened during the Coronavirus crisis. We were cautious about our visit but, despite the Coronavirus restrictions and newly introduced social distancing rules had a really positive shopping experience. The staff were polite, pleasant, helpful and patient and all seemed to take the new distancing rules, which were followed scrupulously, in their stride. On the day we visited they did not have the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Been going to the branch in Kingston for many years ,...”

Written on: 19/05/2017 by chaseholder (1 review written)

Been going to the branch in Kingston for many years , yet today had appalling and very unprofessional service from the so called Manager . I had brought my 2 year daughter some converses which have clearly never been worn and needed to change the size . She refused to let me change the size . Im an absolutely fuming and so angry as they have not been worn as I could not even fit her foot in the shoes so how can she have worn them i don't no ! Think she need to have more training on customer… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Great shop and friendly staff”

Written on: 28/09/2016 by swisslili (1 review written)

I bought many pairs of shoes at their Kingston branch over the years. The staff is always friendly and there is a good range. As a vegetarian who don't want to support the leather industry, I struggle to find nice cruelty free shoes. They had plenty of choices and were really helpful. Compare to other shops which didn't have a single pair of cruelty free shoes, I was very pleased. I chatted with three staff ladies that were adorable and a pleasure to talk to. I recommend this shop and will… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Poor Quality Fly Boots equally poor quality customer...”

Written on: 05/09/2016 by NinaGlass274 (1 review written)

Purchased a pair of expensive Fly Boots off Schuh, the quality for the price paid is shocking they have deteriorated in a short time stitching undoing and therefore splits and holes occuting. Returned the Boots at a cost of £5 postage only to have the untouched Boots returned to me with covering note blaming wear n tear rather than Manufactures problem...shocking product, shocking Customer Service...avoid like the plague… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Great service”

Written on: 14/08/2016 by pauline1959 (1 review written)

Bought a pair of sandals in March 2016. Last week the sole on one of them started to come lose. I had worn them a lot since around April. Went to Schuh branch in Bristol today to see what they could do. Got a new pair without any hassle. Well done Schuh. I will definitely continue buying my shoes at Schuh… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★☆☆☆

“Could do better”

Written on: 02/08/2016 by Ford21 (1 review written)

Never shopping at store again total waste of time did not feel i got customer service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“appalling”

Written on: 05/06/2016 by Keatingvj250 (1 review written)

completely useless company, did not deliver next day as requested, kept saying they were going to turn up the next day - in the end had to go to Office to buy the shoes. Absolutely awful customer services - just made up information to get you off the phone. I would advise to use them as a last resort Cannot think of anything I like about a company that is so unprofessional and unreliable… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“waste of money ”

Written on: 13/01/2016 by 403Coyne (1 review written)

Spent £55.00 on a pair of shoes that split within a few weeks! Was told by the manager of Southampton branch that it was a common problem and had been worn to often and must have gotten wet! If they are aware they sell shoes that are only suitable to look at and not for actual use, should have put a label on them stating for "display only". Total rip off, brought a cheap £5 pair from Primark that lasted longer with twice the abuse!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“i brought a pair of shoes wore them 2 times and the...”

Written on: 08/01/2016 by casaki (1 review written)

i brought a pair of shoes wore them 2 times and the leather on the side has started to peel, i brought them back to the shop and was told by the manager that they were scratched by the zip from the other shoe and there was nothing they could do... i paid £85.00 for a pair of shoes that i can never wear again, because of the style of shoe the zip catches on the buckle and has ripped the leather off... the only way to prevent this is i suppose is to wear the shoe on the wrong foot so the zips… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“HORRENDUS”

Written on: 13/12/2015 by SchuhAREHORRIBLE (1 review written)

So, first of all let me say - I am never heading back to this website. I ordered a pair of shoes for £58 using a voucher which bought it down to around £48. I selected the day of delivery for £1 to be the next day which was a Friday as I needed to come Saturday latest. I had ordered before 10pm meaning it would certainly come on Friday. I waited all the day on Friday and hadn't received my shoe. I, the next day, contacted schuh's customer service via live chat where I was told they never… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Never again.”

Written on: 06/07/2015 by Joncharles (1 review written)

Just walked out of Bluewater branch. Asked for their help as the trainers I bought from there had developed a hole near the toe on the top of the shoe. This was because the material is so thin. Hardly worn them. Talked to a girl who was the supervisor and she was cold, dismissive and staggeringly unhelpful. I wont name her as she was young and has time on her side. Well she said if you don't have a receipt I cant help. No I said I have a receipt I'll go home and get it. Well she said ok but we… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Doc Marten Mania”

Written on: 10/05/2015 by Brynn385 (1 review written)

I recently purchased a pair of cherry red 1460 shoes absolutely love them, the employees at shuh were very helpful in retrieving my size in them and good customer service at the till!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Poor service-way to pushy! ”

Written on: 24/04/2015 by SavanahWhite190 (1 review written)

Visited the Bluewater store and was made to wait quite a while to get served. The shoe I wanted wasn't in stock, and the assistant took forever to try and find me another pair. Then tried for to sell me a whole host of other shoes that were nothing like the ones I wanted. The sales team are far too pushy. I like relaxed environments not hard sell ones… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“EXCELLENT COMFY SHOES”

Written on: 20/04/2015 by Oliverac386 (1 review written)

I recently bought a pair of adidas shoes from the store and I loved them! They fitted me great and they were the most comfortable shoes ever! I will always buy my shoes from Schuh now!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“no receipt give your email”

Written on: 05/04/2015 by JB_OB (1 review written)

Asked by shop assistant for email address as they only issue email receipts now. I informed assistant that I did not have an email account. She gave a look of disgust and informed me that they were trying to save paper. I said that was a nice idea, but that I wanted a paper receipt please. This was finally complied with with such poor grace, that I am tempted never to go to Schuh again. The size of the carrier bags they hand out (mandatory, not optional, but of course these advertise the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Tania68's Response to JB_OB's Review

Written on: 26/09/2016

Made a purchase in schuh yesterday and was given a paper receipt with my purchase. I am of the understanding that email receipt is incase you lose paper one which so many people do. I personally think it is a really good idea and quite a few stores do it now. As for the carrier bags, dont most stores advertise themselves on their bags.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Excellent Customer Service ”

Written on: 01/04/2015

I was struggling to get hold of a size 11 in a particular Vans star wars era print - Literally everywhere I looked only had small sizes left! I asked one of the sales assistants in my local Schuh, who was extremely helpful and searched on their database to see if any of their UK stores had a size 11 in stock. They found ONE LAST PAIR in Sheffield, and after a quick phone call, told me that they'd been reserved and that I would get a follow-up call from the store to arrange payment & delivery. I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“schuh has poor sizing and shoes are usually wrong size...”

Written on: 09/03/2015 by CadenManning386 (1 review written)

I ordered 3 pairs of shoes two of them did not fit my size is a 6 an exact six in all other brands. One pair was like a size 4 and the other like a size 5 only one paircwas an actual size 6. Judging from other comments on the net about them not even refunding money I will probably not even get my money back so needless to say will never shop at schuh again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Absolute disgrace and liars”

Written on: 02/02/2015 by 475Bradford (1 review written)

If I were you, I'd go elsewhere. I informed Schuh I was going to return my faulty Ugg Boots my Royal Mail Signed For and they accepted this. Royal Mail loses my Uggs (more like nicked it) and the customer services I contacted by email did not want to know. As a loyal customer, there was no offer of goodwill gesture, they were quite frankly not interested and blamed this for using Royal Mail. Although Schuh's website said I can use Royal Mail Recorded Delivery, this is misleading. I have learnt… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★☆

“Problems swiftly resolved”

Written on: 18/01/2015 by Ggbaba52 (1 review written)

I bought a pair of trainer which should have been delivered to my office. I ended up getting them from the local post office. When I got them home, they were two different shades so I complained to Schuh. I had to order another pair which I had delivered to the store at Whiteley. Following my contact with Schuh Customer Services, my complaint was dealt with immediately. But when I went to Whiteley to collect the second pair, they to were not a match. The girl in charge tried to treat the shoes… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Great”

Written on: 27/11/2014

I got sum kickers and they were great lasted a long time… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
overview