Just visited JD Sport at Selly Oak B'Ham branch. was helped by a lovely young man. He was courteous and helpful, even tho the item I was looking for was not available he took the time to find me similar items in order that I could confirm the size that I would require should I decide to order at a later date over the internet. Thank you man, you are a credit to the store and I hope this review gives you the recognition you deserve.

Ordered and paid for clothing on 27th November and am still waiting for it to be delivered into store even though it was apparently dispatched over a week ago. Customer service is an absolute joke and have no idea what they are doing. An absolute waste of time and money. I am gutted that you have to give one star minimum because they simply don’t deserve even one star.

I bought a football top for my brothers birthday from JD Sports website which says that they will deliver the item within 5 days or so. I called my brother to see if he got his top on his birthday which was 10 days after I ordered the top and nothing had arrived. I then emailed their customer service to enquire why it hadn’t arrived and they didn’t respond to me till 4 days later. I was then told they didn’t have the item in stock but they still took my money straight out of my account. They said they would refund me and I would receive the refund within 5 working days, it is now 7 working days later and I have still not received my money. I would advise anyone to stay clear of this company as they are very unprofessional.

Ordered a Leeds football Shirt for my son paid in full. Shows as on its way. This has been going on for nearly six months. Contacted Customer service and was informed it was arriving soon. That was over four weeks ago. Sorry but I think I may have kissed my money goodbye. What a disgrace and they still bombard my e mail account with advertising. Shonky as don't touch them with a ten foot pole unless you want to burn money.

On-line service is disgraceful. Customer Service telephone line is none existent - no-one answers, your just left waiting! Email help is not answered. I've placed 2 orders - the first was for local store delivery within 2-3 days. One week later, according to the online tracker, the item hadn't even left the warehouse. Placed another order for next day delivery as item was now needed urgently, this didn't arrive either. I've tried every which way to contact JD Sports and not yet been able to speak to anyone - makes me wonder if anybody actually works in their Customer Service department !!

Terrible service from JD sports today. Ordered trainers for my daughters birthday, JD sports sent the wrong ones. Reordered another pair within minutes of the delivery arriving, explained it was a birthday present and asked to pay for next day delivery. Told it was not available due to sale and would take up to 5 working days to be delivered. 24 hrs later my repeat order hasn't t even been accepted at the warehouse. Rang again, completely unhelpful. No present for my 12 year old in 2 days time now despite paying for 2 pairs of expensive trainers. Terrible service from JD sports - buy elsewhere if you can!

I opted for delivery to the Bluewater store for my son's trainers. I received an email saying that my order was "accepted" (which I think is an arrogant way of saying thank you for your order) and was informed that I would receive another e-mail once my purchase had been despatched. A week later, and a few phone calls later, my parcel was still in the warehouse so I was informed that it would definitely be delivered to Bluewater the next day. I went there to find that the parcel was STILL in the warehouse. I hope it will be delivered tomorrow but I won't hold my breath (if it isn't, it won't be in time for my son's birthday). In summary, if you haven't got a specific required by date and don't mind waiting a long time and you can get something at a good price, then go for it but if can get it at a similar price elsewhere, then definitely do that. I won't be ordering from them again in a hurry!!

Will never ever use the dundee overgate branch of jd sports again the customer service i received from staff member was totally unaccepptable she was very ignorant and rude and i felt she was trying to bully me she would need some training in relation to be dealing with the public so people beware of this store

I went into store to order shoes online with gift card. After a month of trying I have finally learnt of how JD's system works (or not). When you order on line and pay their on-line system is 30 mins behind actual stock but they will still keep your money and not contact you about a refund. I rang up and finally spoke to someone who arranged to send me the outstanding item but has logged on the system that I was told it was cancelled and didn't request a refund - can you believe anyone would not want their money back. Absolutely appalled at system and will never go there again. After a very heated discussion with a Manager I am still no better off. She came on the phone aggressively and I have still not had an apology or my money back

Ordered an item online 6 days ago, still no delivery (2 to 5 days standard delivery) time and no email to confirm that the item has been despatched. Online tracker does not recognise the order number, emails to customer service go unanswered and calls to customer service get cut off before they are answered. Worse than useless no positives at all would not recommend to my worst enemy.

Waited 8 says for my order and its still not here. Emailed them, rang them and cant even track my item as it says 'oops error code' WILL not order from JD again they are a waste of time.

I brough a pair of jordans and it was the best choice i made. I wanted a pair and it was the last pair in my size, but for some stupid reason my card declined the payment, so i requested them to just keep it on the side and not give it away, and they were happy to keep them until i returned the next day. amazing. customer service on point. very happy with jd sport in beckton.

I brough a pair of jordans and it was the best choice i made. I wanted a pair and it was the last pair in my size, but for some stupid reason my card declined the payment, so i requested them to just keep it on the side and not give it away, and they were happy to keep them until i returned the next day. amazing. customer service on point. very happy with jd sport in beckton.

ordered from JD sports on Friday for next day delivery as needed the shoes to go with an outfit that i had purchased specifically to wear with the shoes. The shoes didn't turn up, - they say on there website to leave the full day for delivery so i didn't worry too much - shoes still didn't arrive. Sunday i done jd sports and request a call back because there lines were busy no call back received on sunday - Monday 2.30pm i eventually get through to customer services to be told your order hasn't come through even though they have taken the money from my bank account. i ask when i will get my shoes to be told you won't we are cancelling your order and you will get your money back in approx 3 days sorry. I now have an outfit with no shoes, so i need to go spend some more money while JDSPORTS hang on to my money and I'm out of pocket and all they can say is sorry we are cancelling your order and too make matters worse if the order didn't go through how were they able to cancel my order within 30 seconds of me hanging the phone up. JDSPORTS I WILL NEVER SHOP WITH YOU AGAIN YOU ARE RIP OFF MERCHANTS WITH NO CONSIDERATION TOO YOUR CUSTOMERS

used to shop there nearly every week especially online, now i purchase a couple items which is then followed by an email saying my order is received and accepted only to wait the next day to get an email that my order has been cancelled. jd is a business that i depend heavily on for gifts and i purchased twice from them recently, and both orders were cancelled so i had to get a last minute gift that didnt satisfy my friend. if my order gets cancelled again i will be really annoyed and will complain and write the meanest reviews. i understand that people buy many things online but to see that the item is available and you buy it then to see an email that the order is cancelled is a load of bs. the website rarely gets updated and i get my hopes up for nothing. FIX YOUR WEBSITE!!!!!!!! i better see an improvement on the website in the next couple of weeks or i will stop purchasing things from them and im the kind to buy anything i see so there will be a loss in inflows and i know its not only me that gets annoyed by the website but if that website is not improved then many customers will stop buying from them.

I waited in all day but did not receive my "next day delivery" order! Now I am being told it was signed for by someone else the following day. I am yet to receive a refund as it now being investigated. I wa told that I would receive forms to complete via post... But they never sent them, I ended up having them emailed over. Mean while I'm left out of pocket! Will not be shopping online with JD EVER AGAIN! Service very poor, time and money consuming! Very unhappy customer!

Use to shop at Jd regularly but has gone down hill very fast. Poor customer service, shady refund policy and more expensive than there competitors. Need to get there act together before I think about going back... Be interesting to see if they will be about for another 34 years!