Virgin Broadband Reviews - www.virginmedia.com

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★☆☆☆☆
1.2 / 5
13.8% of users recommend this
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  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Inexistent network ”

Written on: 25/12/2018 by Gaborc (1 review written)

I m having the nightmare during Xmas. Home alone during Xmas and wifi isn't working. Thank you for nothing virgin media. I'm paying almost 40 pound a month for a ghost wi fi… Read Full Review

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★☆☆☆☆

“A telecommunications company? Not really.”

Written on: 25/12/2018 by oPaulo (1 review written)

A telecommunications company that can not install a telephone line nor communicate with its customer. Useless, expensive, and unnecessarily time consuming. I signed up to switch broadband and telephone service to Virgin and they failed to install my telephone line. Failed to port my telephone number. Failed to contact me as a new customer to explain. So I phone their call centre and it says they tried to call me (presumably on the telephone line they did not install because it did not come to… Read Full Review

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★☆☆☆☆

“Good When It Works”

Written on: 08/11/2018 by assmith (1 review written)

Virgin broadband super fast when it works but cuts out all the time. We ring the service centre at least once a month and never get any joy. Once your contracted in they are not bothered. If you have the option of another supplier, take it… Read Full Review

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★☆☆☆☆

“Virgin Media is the best broadband provider ever,...”

Written on: 28/08/2018 by McCannnn172 (1 review written)

I was sold on the VM sales pitch but now realise its just a load of bull. Being the only major cable provider they have a monopoly and their attitude is "take it or leave it." The broadband reliability and bandwidth in RG5 is pathetic and appalling. I originally had vivid 50 before VM upgraded me to Vivid 100 but rarely got more than 20mbps and that's when it worked. Very temperamental and only worked when it felt like. I've moved back to a copper wire provider last week on a basic fibre… Read Full Review

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★☆☆☆☆

“appalling customer service”

Written on: 21/08/2018 by JesusHancock (1 review written)

This company is only interested in screwing every penny it can from you. Rude staff. completely unhelpful. Swansea call centre forget it. Talk to Glasgow if essential. Difficult to leave Virgin. Will keep you hanging on the line for up to 40 minutes plus while playing VERY loud music to encourage you to disconnect. I must have phoned 30 times over 3-4 weeks . I paid my bill promptly every month for over 18 YEARS .yes years and one of their staff became somewhat threating when I said I just… Read Full Review

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★☆☆☆☆

“Absolutely a poor service”

Written on: 19/01/2018 by 426King (1 review written)

Taken out a fone with virgin media a few weeks before Xmas and I cancelled the fone a week after I got my fone due too fone being very small.. cancelled my contract and virgin media had the cheek sending me a bill what I didn’t used in January for £25!!!! Been on fone 4 times too virgin media too sort the issue out! Wouldn’t mind I’ve got prove that I sent the fone back too then too! Wouldn’t mind every time I rang them it was 40 mins too answer there calls which is absolutely… Read Full Review

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★☆☆☆☆

“ Disastrous service for small charity ”

Written on: 13/10/2017 by SouthwarkLC (1 review written)

We are a Law Centre supporting some of the most vulnerable people in society and the poor service from Virgin broadband is hampering our work.We have had to report at least 12 faults with outage in some cases for several days. There is no email address to complain to and we have spent hours on the phone. We are now considering legal action for breach of contract and have made a complaint to Ofcom… Read Full Review

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★★☆☆☆

“Cust service is a joke”

Written on: 01/08/2017 by MKap (1 review written)

Been with them for ages. Decided to cancel my contract. Retention dept called and we agreed for fixed price of £22/month. For several months they charged me through DD £30. Ok. Mistakes happen. Eventually called them to sort this out. Was apologised and promised to have my bill updated with the amount owed me from overcharging. That didn't happen. Called month later - same story. Called another month later - i was apologised and told that £104 will be credited to my account for all the… Read Full Review

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★☆☆☆☆

“closing account, lack of flexability and not satisifed”

Written on: 24/04/2017 by hockboss (0 reviews written)

I am moving house and have to close my account. Through no fault of mine the new property (which is a new build block of flats) is not allowed Virgin Media, so with eight months left on my current contract I was shocked to find out I would have to pay a cancellation fee of £240.00 this is after being a customer for over eight years, never missing a payment and said payments on time. Therefore in closing people beware only move into properties that have the opportunities to have Virgin if you… Read Full Review

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★☆☆☆☆

“Avoid!”

Written on: 01/04/2017 by Angryone13 (1 review written)

I moved from Sky and Virgin was supposed to install my package. I waoted all day and they did not turn up to make the instillation… Read Full Review

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★☆☆☆☆

“virgin media”

Written on: 31/03/2017 by gardenflowers (1 review written)

rubbish internet connection i would not recommend anybody having a contract with them wen they say we will do our best to fix the problem they never do it absolute descrease of customer service im fed up of the rubbish speed am guin to be glad wen i do get of the broadband they can stick their broadband were the sun dont shine X-(… Read Full Review

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★☆☆☆☆

“Poor customer service and bad service”

Written on: 26/03/2017 by Hafizali (1 review written)

They have poor internet service and customer service. They do not provide the same internet speed as they describe at the time of sale. After sold they just bound the customer in a contract while they are unable to improve their services. Please about 1000 times before taking the virgin media. many people suffering like me… Read Full Review

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★☆☆☆☆

“worst service in the world”

Written on: 22/03/2017 by Alan1978 (4 reviews written)

i hate virgin media!! any problems go straight to India. Nobody cares!! useless slow broadband with appalling landline crackle and echoing. I have had the same landline number for 3 years...virgin just decided to change my number with no communication to me..none of my customers can contact me now so I also loose revenue. tried to complain and left me on hold for over 1 hr....disgusting service!!… Read Full Review

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Hafizali's Response to Alan1978's Review

Written on: 26/03/2017

I totally agree with, Virgin media has rubbish service ever.

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★☆☆☆☆

“worst service in the world”

Written on: 22/03/2017 by Alan1978 (4 reviews written)

i hate virgin media!! any problems go straight to India. Nobody cares!! useless slow broadband with appalling landline crackle and echoing. I have had the same landline number for 3 years...virgin just decided to change my number with no communication to me..none of my customers can contact me now so I also loose revenue. tried to complain and left me on hold for over 1 hr....disgusting service!!… Read Full Review

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★☆☆☆☆

“Total installatiion and communication failure”

Written on: 02/03/2017 by Jon34 (1 review written)

Read this, and then decide if you want to join Virgin Media. Having received flyers addressed to my house from Virgin Media for the last several years, I decided to give them a try. These documents tell me that "We've already done all the hard work and hooked up your street to Virgin Media, so call us to switch now". I was with SKY for TV and BT for phone and broadband. Price comparisons seemed OK, and dealing with one provider seemed a good idea. I signed up on 9th of Feb (2017), was… Read Full Review

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★☆☆☆☆

“Awful, unreliable engineers and customer service”

Written on: 02/03/2017 by ndDunn191 (1 review written)

COMPLAINT! I do not want Virgin Media anymore! Everyone that works for Virgin is totally incompetent! I started the process of trying to get Virgin Broadband on 19th December 2016- in that time the advisor came over on 9th Jan and told me there would be no problem getting virgin installed in my second floor flat. I asked specifically for a morning installation which they Confirmed for the26th Jan 207. I then waited till 4.40pm for the engineers to come and tell me they cant fit my… Read Full Review

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★☆☆☆☆

“Virgin Media Broadband - Unreliable, Expensive,...”

Written on: 14/02/2017 by eBikeWarning (2 reviews written)

As we work online, fast and reliable internet is essential to us. We switched from PlusNet due to the fact that they at the time did NOT offer fiber broadband, only "broadband" trough BT's stone-age copper wires. We had absolutely rubbish download speed with PlusNet at times in 330 kB. Like in the early days of the internet with a phone line modem. Getting fed up with PlusNet we looked for alternatives. The only provider that did offer real broadband was VirginMedia, 50Mbs. However the speed… Read Full Review

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★☆☆☆☆

“Appaling Broadband”

Written on: 27/11/2016 by AlizaMcGrath (1 review written)

I took Virgin media some two years ago now and have found accessing e mails a slow process often taking at least 4 mins to get to them. They are forever undertaking work on their site. I find their bills very high too. Overall poor and would never recommend to anyone and disgraces Bransons standing… Read Full Review

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★☆☆☆☆

“ A CIRCUS - NO INTERNAL COMMUNICATIONS - DO NOT RECCOMENT”

Written on: 26/10/2016 by Walton68 (1 review written)

Virgin mobile are ok, but i have taken days off for engineers who didn't turn up, and had the infamous 'phonedrop' all the time - inaccurate media bills - information lost between departments - i feel as my life has been ruined by mis communication, and having to use my indian wife as a translator. virgin were the best what has happened...... It seems that virgin are trying to sabotage virgin how can their virgin mobile dept. Be so efficient and the broadband/tv/home phone have no… Read Full Review

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★★★★☆

“Good broadband but average tv”

Written on: 29/09/2016 by Aydine219 (1 review written)

Was a customer for over 10 years. Started off with the full package tv broadband and phone. Broadband in my experience was very good and over time was given hefty customer loyalty discounts and in the end was paying £19 for 50mb broadband only happy days! Tv wise as I found all my boxes slow and annoying and lets be honest it isn't cheap and with the absence of sky Atlantic eventually dropped the tv service and opted for streaming services. Even though I subscribe to Now Tv films and… Read Full Review

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