Virgin Broadband Reviews - www.virginmedia.com

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★☆☆☆☆
1.2 / 5
14% of users recommend this
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  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Worst communication company ever ! ”

Written on: 03/10/2019 by Karenderrig (1 review written)

I have cancelled my broadband and tv package due to price increases and I gave a months notice to cancel.I sent back the equipment over a week ago, and have received an email and text saying that you are going to take £130 from my bank account even though I do not owe any money. I have tried to speak to one of your customer service representatives today, but got no satisfaction as your processes and procedures have become so rigid and lacking in common sense that they leave your customers… Read Full Review

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★☆☆☆☆

“Useless Internet connection ”

Written on: 08/07/2019 by BriceDalrymple (1 review written)

The Internet is down yet again , the second time in 3 days. I've been with Virgin media for over 10 years and it's much worse than its ever been. Even my phone has no connection when I'm at work yet other staff on other networks have good signal. Stupidly I'm in a 12 month 'deal' with them yet I don't believe them anymore when they say I've got superfast broadband… Read Full Review

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★☆☆☆☆

“completly useless”

Written on: 12/06/2019 by SofiaBishop286 (1 review written)

promised 200mbps and get 10 to 20. tv locks spend hours on phone waiting for support going back to sky soon as contract ends… Read Full Review

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★☆☆☆☆

“Unable to contact Virgin team to remove tv package”

Written on: 10/06/2019 by ElsieIngram (1 review written)

I have been trying to contact Virgin to take tv package for 3 days, each time I give up after 40 mins on phone. Don't get Virgin at all… Read Full Review

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Karenderrig's Comment

Written on: 03/10/2019

I had the same experience, that’s what they rely on try choosing the option that you want to add a package and I bet you’ll be put through right away!
I eventually got through and cancelled and they delayed sending the packaging to return the equipment ( which was delivered whilst we were on holiday). I sent it back over a week ago after phoning explaining that we’d been away. They have now sent me an email saying they’re going to charge me £130 for the equipment which I’ve returned! I’ve now gone with the post office who told me I could have just told them and they would have cancelled virgin for us and we could have kept our original landline number. I would just let them do it for you and save yourself the frustration of dealing with this incompetent company, I wish I’d have done it a few years ago and saved myself a lot of time and agrivation!

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★☆☆☆☆

“Money making scheme”

Written on: 28/04/2019 by Adam1127 (1 review written)

They send out routers with restricted wifi signal purposely to get you to sign up to their £3 a month wifi booster service. We had a perfectly working white Hub 3.0 router, it worked flawlessly in any room and even at the very far end of the garden which is a good distance. Then we switched provider which was even worse so switched back to Virgin and they sent us a black Hub 3.0 router which has ultimately led me to write this review. Not happy in the slightest. Would I recommend virgin? No… Read Full Review

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★☆☆☆☆

“Virgin Media Business should be ashamed of their...”

Written on: 08/04/2019 by AbidAyoubi (1 review written)

Virgin Media Business should be ashamed of their service and they should change their company's name to some s***company because they do not know how to serve costumer or provide internet to people. I have been patiently waiting since three months for their people to install internet at my store but every time they came with different excuses which i accepted. The tricky thing with their contracts is that on the very first day they know that there is going to be extra construction work but… Read Full Review

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★☆☆☆☆

“Inexistent network ”

Written on: 25/12/2018 by Gaborc (1 review written)

I m having the nightmare during Xmas. Home alone during Xmas and wifi isn't working. Thank you for nothing virgin media. I'm paying almost 40 pound a month for a ghost wi fi… Read Full Review

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★☆☆☆☆

“A telecommunications company? Not really.”

Written on: 25/12/2018 by oPaulo (1 review written)

A telecommunications company that can not install a telephone line nor communicate with its customer. Useless, expensive, and unnecessarily time consuming. I signed up to switch broadband and telephone service to Virgin and they failed to install my telephone line. Failed to port my telephone number. Failed to contact me as a new customer to explain. So I phone their call centre and it says they tried to call me (presumably on the telephone line they did not install because it did not come to… Read Full Review

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★☆☆☆☆

“Good When It Works”

Written on: 08/11/2018 by assmith (1 review written)

Virgin broadband super fast when it works but cuts out all the time. We ring the service centre at least once a month and never get any joy. Once your contracted in they are not bothered. If you have the option of another supplier, take it… Read Full Review

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★☆☆☆☆

“Virgin Media is the best broadband provider ever,...”

Written on: 28/08/2018 by McCannnn172 (1 review written)

I was sold on the VM sales pitch but now realise its just a load of bull. Being the only major cable provider they have a monopoly and their attitude is "take it or leave it." The broadband reliability and bandwidth in RG5 is pathetic and appalling. I originally had vivid 50 before VM upgraded me to Vivid 100 but rarely got more than 20mbps and that's when it worked. Very temperamental and only worked when it felt like. I've moved back to a copper wire provider last week on a basic fibre… Read Full Review

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★☆☆☆☆

“appalling customer service”

Written on: 21/08/2018 by JesusHancock (1 review written)

This company is only interested in screwing every penny it can from you. Rude staff. completely unhelpful. Swansea call centre forget it. Talk to Glasgow if essential. Difficult to leave Virgin. Will keep you hanging on the line for up to 40 minutes plus while playing VERY loud music to encourage you to disconnect. I must have phoned 30 times over 3-4 weeks . I paid my bill promptly every month for over 18 YEARS .yes years and one of their staff became somewhat threating when I said I just… Read Full Review

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★☆☆☆☆

“Absolutely a poor service”

Written on: 19/01/2018 by 426King (1 review written)

Taken out a fone with virgin media a few weeks before Xmas and I cancelled the fone a week after I got my fone due too fone being very small.. cancelled my contract and virgin media had the cheek sending me a bill what I didn’t used in January for £25!!!! Been on fone 4 times too virgin media too sort the issue out! Wouldn’t mind I’ve got prove that I sent the fone back too then too! Wouldn’t mind every time I rang them it was 40 mins too answer there calls which is absolutely… Read Full Review

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★☆☆☆☆

“ Disastrous service for small charity ”

Written on: 13/10/2017 by SouthwarkLC (1 review written)

We are a Law Centre supporting some of the most vulnerable people in society and the poor service from Virgin broadband is hampering our work.We have had to report at least 12 faults with outage in some cases for several days. There is no email address to complain to and we have spent hours on the phone. We are now considering legal action for breach of contract and have made a complaint to Ofcom… Read Full Review

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★★☆☆☆

“Cust service is a joke”

Written on: 01/08/2017 by MKap (1 review written)

Been with them for ages. Decided to cancel my contract. Retention dept called and we agreed for fixed price of £22/month. For several months they charged me through DD £30. Ok. Mistakes happen. Eventually called them to sort this out. Was apologised and promised to have my bill updated with the amount owed me from overcharging. That didn't happen. Called month later - same story. Called another month later - i was apologised and told that £104 will be credited to my account for all the… Read Full Review

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★☆☆☆☆

“closing account, lack of flexability and not satisifed”

Written on: 24/04/2017 by hockboss (0 reviews written)

I am moving house and have to close my account. Through no fault of mine the new property (which is a new build block of flats) is not allowed Virgin Media, so with eight months left on my current contract I was shocked to find out I would have to pay a cancellation fee of £240.00 this is after being a customer for over eight years, never missing a payment and said payments on time. Therefore in closing people beware only move into properties that have the opportunities to have Virgin if you… Read Full Review

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★☆☆☆☆

“Avoid!”

Written on: 01/04/2017 by Angryone13 (1 review written)

I moved from Sky and Virgin was supposed to install my package. I waoted all day and they did not turn up to make the instillation… Read Full Review

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★☆☆☆☆

“virgin media”

Written on: 31/03/2017 by gardenflowers (1 review written)

rubbish internet connection i would not recommend anybody having a contract with them wen they say we will do our best to fix the problem they never do it absolute descrease of customer service im fed up of the rubbish speed am guin to be glad wen i do get of the broadband they can stick their broadband were the sun dont shine X-(… Read Full Review

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★☆☆☆☆

“Poor customer service and bad service”

Written on: 26/03/2017 by Hafizali (1 review written)

They have poor internet service and customer service. They do not provide the same internet speed as they describe at the time of sale. After sold they just bound the customer in a contract while they are unable to improve their services. Please about 1000 times before taking the virgin media. many people suffering like me… Read Full Review

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★☆☆☆☆

“worst service in the world”

Written on: 22/03/2017 by Alan1978 (4 reviews written)

i hate virgin media!! any problems go straight to India. Nobody cares!! useless slow broadband with appalling landline crackle and echoing. I have had the same landline number for 3 years...virgin just decided to change my number with no communication to me..none of my customers can contact me now so I also loose revenue. tried to complain and left me on hold for over 1 hr....disgusting service!!… Read Full Review

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Hafizali's Response to Alan1978's Review

Written on: 26/03/2017

I totally agree with, Virgin media has rubbish service ever.

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★☆☆☆☆

“worst service in the world”

Written on: 22/03/2017 by Alan1978 (4 reviews written)

i hate virgin media!! any problems go straight to India. Nobody cares!! useless slow broadband with appalling landline crackle and echoing. I have had the same landline number for 3 years...virgin just decided to change my number with no communication to me..none of my customers can contact me now so I also loose revenue. tried to complain and left me on hold for over 1 hr....disgusting service!!… Read Full Review

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