There Must Be a Better Way Reviews - www.theremustbeabetterway.co.uk

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★★★★☆
3.5 / 5
63% of users recommend this
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Latest Reviews

★★★★★

“I love this Shop”

Written on: 18/06/2020 by SunShineStar1 (1 review written)

I had terrible eczema until our found this Shop. I have been shopping with them for over 10 years now and during the winter my eczema comes back, but not as bad as it used to be. I always get the help and guidance I need from them. They really are very strict with their ingredients and I would definitely recommend to anyone else who has difficulty shopping for very dry and sensitive skin… Read Full Review

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★☆☆☆☆

“Awful customer service - they take your money and run. ”

Written on: 23/03/2020 by marieclm (1 review written)

I would give zero stars if possible but sadly you can't. I ordered from Their Must Be A Better Way (the irony of this name is not missed on me), nearly 2 weeks ago and have yet to receive my order. I emailed after around 4 days to check it had been shipped and was told it has been sent and that they had checked and it was being delayed by Royal Mail, though it was being sent 2nd class and with no tracking. I believed them on good faith but have since realised this was utilising the current… Read Full Review

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★☆☆☆☆

“Great product range, terrible customer service.”

Written on: 17/03/2020 by EmmanuelHarvey425 (1 review written)

I have used There Must Be A Better Way on several occasions as the range of products and brands offered is great. However, a recent experience proved negative due to their complete lack of customer service when goods failed to arrive. After several attempts to contact the company and resolve the issue, they provided no response and I had to make a claim through visa, at which point they provided a refund (but did not contact me to inform they had done so). A very frustrating experience which… Read Full Review

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Marieclm's Comment

Written on: 23/03/2020

I've had the same issue - except they're trying to claim the issue is based on delays with Royal Mail and using the Covid-19 situation as an excuse. I ordered before it all rammped up. Awful customer service, disgusting in fact. They shouldn't be allowed to continue working like this.

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★★★★★

“Loyal customer for over 14 years”

Written on: 05/08/2019 by divagoddess (2 reviews written)

I noticed this review centre and I thought after being a loyal and satisfied customer of There Must Be a Better Way I had to express my respect to this wonderful business. I had eczema over a decade ago and this company helped me cure myself. I have been thankful ever since. I found their eczema tips and quickly called up for advice. I spoke to the Owner who chatted with me for over an hour and a half. She has since made herself available whenever I ask for advice. I am a regular and loyal… Read Full Review

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★☆☆☆☆

“No communication or aftercare ”

Written on: 25/07/2018 by MaximusPalmer460 (1 review written)

I made an order on 17th July, it was dispatched on 18th via 2nd class post. 8 days later and I’ve not received it. I’ve attrmpted to call, email and leave a message on their FB without response. They didn’t provide a tracking number so I can’t even check the status of my package. I don’t live in the UK and return home soon without my 60GBP worth of items. I will be contacting Consumer Rights. Avoid using this company. I ordered some other vegan/organic items via Holland and Barrett… Read Full Review

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Marie07's Comment

Written on: 25/07/2018

I’ve since received a response. I’ll provide an update regarding the status of my delivery.

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★★★★★

“Natural Stuff, it's all there!”

Written on: 20/06/2012

This is a great website for those who are wanting to use natural products or wanting to avoid certain synthetic ingredients. They have a great service and dispatch in good time.Theydo free samples soyou can try the most popular products which is nice.The brands they have are affordable and good quality.There is something there for everyone.The nest thing to do if trying Natural for the first time go for Unscented. Cons: I didn't like that i couldn't register with the website and had to enetr… Read Full Review

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★★★★★

“Really helpful and quick service. I received my order...”

Written on: 06/03/2008 by shelfish (1 review written)

Really helpful and quick service. I received my order the very next day. Lovely honest people, I had planned to buy a much more expensive cream but they recommended a cheaper one for my condition which has worked absolutely brilliantly… Read Full Review

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★★★★★

“www.theremustbeabetterway.co.uk offer a good selection...”

Written on: 29/08/2004 by Taumch (2 reviews written)

www.theremustbeabetterway.co.uk offer a good selection of chemical free body care products, listing all of the ingredients, so you don't find any of the nasty chemicals, everyone's going on about, when it turns up… Read Full Review

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