British Car Auctions Reviews - www.british-car-auctions.co.uk

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Media Gallery for British Car Auctions - www.british-car-auctions.co.uk

British Car Auctions - www.british-car-auctions.co.uk

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Latest Reviews

★☆☆☆☆

“CHARGED £889 ON COLLECTION OF A LEASE CAR”

Written on: 26/02/2021 by Wood69 (1 review written)

CHARGED £889 ON COLLECTION OF A LEASE CAR There was a dent in the driver side door which I did not dispute worth £36,but the rest were scratches that hardly grazed the surface and could only see them if you looked down the length of the car.There was a very slight less than 5mm chip in the windscreen which we never noticed,Which was probably ok to charge.We were give vailed threats by the inspector,he said if we disputed the findings when the car was back at BCA Leicester they would go ver it… Read Full Review

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★☆☆☆☆

“At this time all cars must be purchased online, you...”

Written on: 16/09/2020 by Allissonh159 (1 review written)

At this time all cars must be purchased online, you must pay for the vehicle before even seeing it, if there is any issues ( which there 100% will be) you are on your own, condition reports are unbelievable bad( probably done remotely) and the mechanical reports may aswell be made up. £6 for a late payment but its OK for them to not issue a credit for 9 weeks, online buying fees have been frozen as this is the only option but instead the buyers fee has gone up instead, zero customer service… Read Full Review

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★☆☆☆☆

“Nasty Taste”

Written on: 14/11/2019 by PJW11 (1 review written)

Bought my lease car from them. Member of staff refused to honour price quoted three weeks previously saying auction prices had gone up. Left a nasty taste in what should have been a pleasurable experience. Avoid… Read Full Review

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★☆☆☆☆

“no service recieved, BCA refuse to raise a complaint”

Written on: 01/11/2018 by Corbettan271 (1 review written)

Tuesday 16th, we had our collection booked in. My colleague waited here all day. He called throughout the day and was told that someone would be coming. Towards the end of the day he called in, and was told that no one would be coming. No notice was given. On Thursday 18th, the gentleman got lost so my colleague went out to meet him. My colleague approached your employee and requested that he come along, to which your employee replied “F*** off! I’m not doing it anymore!” my colleague… Read Full Review

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★☆☆☆☆

“Quite appalling organisation”

Written on: 26/07/2018 by Hopper251 (1 review written)

Where do you start with this awful company!? BCA were commissioned to inspect my company vehicle at the end of its 3 year lease. The car was 3 years old and a work horse, having done 75000 miles. The inspector could give me no arrival time so I had to wait in all day and work from home. They took almost 2 hours to inspect it and film it and look at it from every angle. Ultimately they recommended that the lease company fine me £900 for non existent blemishes, a missing plastic boot insert… Read Full Review

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★★☆☆☆

“Unhappy customer”

Written on: 14/02/2018 by ltBeebe383 (1 review written)

Six weeks ago I bought a car costing in excess of £40k, paid for it up-front and paid for and arranged a car transporter to bring the vehicle to Northern Ireland. It turned out to be diesel (not petrol) so had to go back. The car was only picked up last week. To make matters worse, I'm still waiting on my refund. Hardly acceptable customer service!!… Read Full Review

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★☆☆☆☆

“The customer is always wrong”

Written on: 16/01/2018 by tradebuyer (4 reviews written)

BCA Assured means absolutely nothing. Sky high buyer`s fees even for dealers… Read Full Review

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★☆☆☆☆

“BLACKBUSHE CAR AUCTIONS BEWARE ”

Written on: 25/09/2017 by Grant51 (1 review written)

I contacted Blackbushe Car auctions today after he failed to contact me over the sale of my mitsubishi shogun 3.2 did 2005, the car went to bca on the 12/9/17 for sale on the 13th all paperwork in glovebox,I since found out they have lost the paperwork, did not put the car through on the 13th they never contacted me to tell me they have lost the paperwork? How many cars arrive with all the documentation and get sold without any, where is the paperwork? Who benefits from lost paperwork?… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 23/07/2017 by RoderickMcDaniel (1 review written)

Worst place ever to buy a car they charge astronomical buyer fees even for traders, for already fullpriced cars which wouldn't be as bad as it is if not for them knowingly selling dud cars. They're assured scheme is not independent AA its bca who carry it out its then cover it by terms and conditions which get them out of just about everything. Even when they're stuck in a corner they lie they're way out.rude staff who keep you waiting weeks on end for correspondence. Unbelievable how a company… Read Full Review

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★☆☆☆☆

“WE BUY ANY CAR DUMPING GROUND”

Written on: 21/02/2017 by PRINCE7771 (1 review written)

WHAT A LOAD OF RUBBISH SCRAP CARS THAT NOBODY WOULD WANT BEING SOLD BY BCA THAT THEY OWN THEMSELVES THROUGH WE BUY ANY CAR.RUNNING BIDS OFF FRESH AIR AND CHARGING THE WORLD FOR THEM.WHAT A RIP OFF.PLUS THE STAFF ARE SO RUDE… Read Full Review

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★☆☆☆☆

“car not as described”

Written on: 25/10/2016 by confussed (1 review written)

I bought a car in october 2016 online its was graded as a grade 3 and bca assured and warranted miles. I paid the invoice and the car arrived the following week by bca logistics, I went to the recovery truck and the car would not start the driver boosted the battery and it died again then tried it again and it started it was taken off the truck and died again we again jumped it and i was in absolute disbelief to see the condition off the vehicle it was absolutely filthy and had dried oil marks… Read Full Review

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★☆☆☆☆

““ASSURED AA WARRANTY IS NOT VALID!! AVOID BCA AT ANY...”

Written on: 19/10/2016 by Smith20162016 (1 review written)

If you planing to buy a vehicle with bca which comes with bca mechanical report i can assure you its all lie and you are wasting your money!! i just bought the vehicle which comes with bca report and i have lost over £2000 because of the gearbox issues!! And the customer service is seriously shocking, you will be treated very bad and you can take your complain elsewhere because no one there to listen. my advice avoid avoid avoid at any cost!! If i could give a zero star i would. … Read Full Review

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★☆☆☆☆

“BCA/ MANHEIM/ COPART”

Written on: 27/04/2016 by Ianmacclesfield (1 review written)

I have been in motor trade for 20 year and experienced all sorts of deception by auctioneers who really and truly are a bunch of disrespectful staff trained to bully customers. They rightly demean traders and I say that because traders are putting up and shutting up with the auctions so called draconian terms and conditions. These terms and conditions are not only unfair, but designed to serve the interest of the auction and the vendors at the expense of buyers. It feels like dealing with a… Read Full Review

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★☆☆☆☆

“ASSURED AA WARRANTY IS A TOTAL RIP OFF AND ROBBERY ”

Written on: 21/04/2016 by mobiles998 (1 review written)

We Purcahsed a Vw at BCA with an Assured Warranty which clearly mentions what has been tested and and what the results were.We had the car delivered to us the next day and was warned by the driver that there was a problem with the brakes,we then had the car looked at the garage who found that the Caliper was Seized and would require a new one costing us £578 + vat,We then called BCA assured warranty as the report says Brakes OK they advised this wasn't covered as the car STOPS!!! The garage… Read Full Review

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★☆☆☆☆

“Left me on hold while they went home”

Written on: 21/03/2016 by BrentPierce (1 review written)

Called to find out when the collections driver would arrive. They put me on hold at 16:55 and then after 20 minutes I cancelled the call and rang them back. The offices were closed and it appears they went home leaving me on hold. It took 6 calls to BMW / Mini and a call from a BCA manager to resolve the issue… Read Full Review

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★☆☆☆☆

“Grade 2 Audi had a serious gearbox problem so I lost...”

Written on: 02/03/2016

Bought a very nice, "Grade 2" 2.5 year old Audi Avant on a 13 plate. Turned out to have a serious gearbox/transmission issue. I don,t trust BCAs AA underwritten condition grading process now. Buying there, in my experience, is a complete gamble. I disposed of the car into the trade and took a loss of 3 grand. Not happy and don't trust BCA any more, despite their assurance scheme. They couldn't even get the delivery right and still wanted to charge me for it. Very poor experience, so be warned… Read Full Review

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★☆☆☆☆

“Upset with the whole process”

Written on: 18/11/2015 by dtaylor2365 (1 review written)

My first and only time using the bca at Belle vue in Manchester to buy a car, In the end I bought two cars from the proceeds from my insurer after my other car was crashed into, I bought a Polo for my partner and a Renault Megane for myself which is what I really fancied this time. Low and behold a Megane comers through toward the end of the days auctions and I will was impressed as naively it looked good and clean, the 'bca assured' report that I now know isn't worth the paper it isn't written… Read Full Review

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★☆☆☆☆

“British car auctions is a rip off they don't have no...”

Written on: 27/10/2015 by Honestybestpolicy123 (1 review written)

British car auctions is a rip off they don't have no respect for their customers and the manager at blackbushe is not for his job. He has no morals or values and is just a total undermined person. He should be sacked and BCA should be reported to watchdog. An inquiry has already been opened on them so please viewers report them. Lets get them fined and shutdown!!!… Read Full Review

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★☆☆☆☆

“Disgusting Customer Service”

Written on: 16/06/2015 by ofPorter178 (1 review written)

Today I went into the Peterborough branch to make enquiries and the gentleman behind the counter was very ungentle with me. He barely responded to my questions and his responses were very short. I am a middle aged black women with afro hair. Little does he know I am a successful business women. A message to Mr Assistant from BCA Peterborough, 'Never judge a book by it's cover'… Read Full Review

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★☆☆☆☆

“Staff using customer cars as their own”

Written on: 24/05/2015 by Hull18 (1 review written)

I've never dealt directly with this company, but thought prospective clients might like to know that cars presumably up for sale are being used by staff as their personal transport. I live opposite someone who wears a BCA branded top and he brings home a constant flow of high end cars which are then used to ferry his mates around before being left out in the street. As I live about 30 miles from the nearest centre, that's at least 60 miles being added to the clock every time he picks his ride… Read Full Review

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