Airtours Reviews

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Latest Reviews

★☆☆☆☆

“Terrible company, stay away and book through someone...”

Written on: 14/10/2018

Poor service had issues with what I had booked. Staff were unhelpful and rude, and didn’t care at all. I will never book again with air tours, stay away from these rogues! You’ve been warned… Read Full Review

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★☆☆☆☆

“Orlando Accomadation”

Written on: 09/10/2017 by mkmcguire (1 review written)

We booked with US Air Tours to go to Orlando last Christmas. I would never book anything through them again. The accommodation that was supposed to be executive was third rate and nothing like our friends accommodation who paid the same amount as we did. We have the photos to prove it. There were numerous issues with regard the pool, the broken and old furniture and the general poor state of the property.When we got back and complained they were rude and dismissive. My advice would be never to… Read Full Review

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☆☆☆☆☆

“Booked Ski Holiday through Airtours Direct (1 yr in...”

Written on: 28/04/2008 by dprice42 (2 reviews written)

Booked Ski Holiday through Airtours Direct (1 yr in advance) and was quoted decent price (including Ski Packages), unfortunately their system hadn't yet had ski packages uploaded for 2009 - they said they would enter them as soon as they were able to. I kept ringing to confirm that they had entered them - by 5th week of calling they told me I had been quoted incorrect price and cost would be £300 more as packages hadn't been booked at the time of quote???? Following a couple more upsetting… Read Full Review

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☆☆☆☆☆

“On the 4th of March I paid a deposit to My...”

Written on: 08/10/2007 by peterwalker45 (1 review written)

On the 4th of March I paid a deposit to My Travel/Airtours online for a holiday I booked to go on later this year.

On the 26th of June they wrote to me with changes to my flight times, the first paperwork I had received from them either electronically or post delivered since making the booking. The return flight was changed to the following day making it impossible for my wife and I to continue with this booking due to work commitments.

I then wrote to them twice informing them of the above… Read Full Review

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☆☆☆☆☆

“We will not ever book another holiday with Airtours! I...”

Written on: 15/08/2007 by naylor (1 review written)

We will not ever book another holiday with Airtours! I work hard all year and look forward to our annual vacation abroad. I am very, very disappointed and feel very cheated and very much out of pocket, as this holiday has ended up costing me more than if I had booked with a more reliable, slightly more expensive tour operator… Read Full Review

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☆☆☆☆☆

“I booked a Kenyan holiday. The brochure detailed a...”

Written on: 26/04/2007 by JBB (1 review written)

I booked a Kenyan holiday. The brochure detailed a beautiful hotel, 4 full days of Safari and the rest of the holiday at a lovely hotel.
The Safari left out on a Tuesday and the one weekly flight landed on a Tuesday, so figuring that we would miss the trip the week we arrive so obviously would be on the following week's trip, the agent couldn't tell us for certain but it was obvious to them, as well as us we booked.

We now find out that this is not the case. It is not physically possible to… Read Full Review

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★★★★★

“We travelled to Romania with Airtours last week and I...”

Written on: 11/03/2007 by djeva1 (51 reviews written)

We travelled to Romania with Airtours last week and I can honestly say that me and my husband had a fantastic time yet again with Airtours, the last time we used Airtours was when we went to Lanzarote. The only problem we had this time round was that we had to travel 230 miles to fly from Manchester, this could not be helped but it would be so much more convenient for people who live nearer to Manchester. The flight was on time and when we arrived at Bucharest Airport, the tour reps greeted… Read Full Review

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☆☆☆☆☆

“We have just been very badly let down by Airtours. ...”

Written on: 28/02/2007 by Christine Ballance (1 review written)

We have just been very badly let down by Airtours. Just a few days before we were due to fly, we were informed that our Saturday flight to Bulgaria had been cancelled. This was to be our four children's first skiing experience and they are understandably very upset.
Airtours have offered us a refund plus £40 per person i.e. £240 but how could this compensate our children for what they have just lost?
Our travel agent says part of her difficulty in trying to get us something else is that it… Read Full Review

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★★☆☆☆

“I have written an email of complaint weeks ago to...”

Written on: 24/02/2007 by carolina (1 review written)

I have written an email of complaint weeks ago to Airtours and have yet to receive a reply. We went to Cancun in Mexico at the end of January, the place is lovely, the hotel was lovely. It was on our return journey home, that we had loads of problems. My husband had seafood for dinner at the restaurant the night before we left, the next day he was quite ill. We were picked up at the hotel at 12.30pm, then driven round a number of other hotels to pick up other guests. Two hours later we passed… Read Full Review

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★☆☆☆☆

“Had a rotten experience with Airtours/Mytravel in...”

Written on: 26/10/2006 by Dore (1 review written)

Had a rotten experience with Airtours/Mytravel in January on a ski trip. I wrote to them to complain and got a "not interested" response and no compensation. My letter is below:

Dear sir/madam

I booked my Airtours holiday to Maeva Les Melezes apartments in Alpe d'Huez through Igluski.com departing on 31 December. I have just returned from this holiday. Airtours did as much as they could possibly do to squeeze the enjoyment out of the trip. My biggest complaint is with the practice of filling… Read Full Review

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Dore's Response to Dore's Review

Written on: 29/01/2007

An update is needed here. While I still have nothing good to say about Airtours, I've had to rethink my stance on Grenoble Airport. I just got back from a bargain holiday to Meribel Mottaret via Grenoble airport with a different tour company. When I was told we would be flying via Grenoble, I was gutted. However, I was wrong about Grenoble.
<br/>
<br/>Firstly, they have expanded the airport. Arrivals are handled in temporary tent-like structures. This means there is a lot more room for departures. The whole place felt calm and a world away from the chaos last year.
<br/>
<br/>Secondly, my earlier comments were wrong about Grenoble being too far from many resorts it served. Had I studied a map properly, I'd have spotted the fact that the route from Grenoble airport to Moutiers is motorway or dual carriageway almost all the way. This meant that our transfer time to Mottaret was just over 2 hours, rather than 3.5 hours or more from Geneva to Meribel. In future, if I fly to the French Alps, I'll definitely consider Grenoble first.

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★★★★★

“After reading many bad reviews about Airtours I was...”

Written on: 21/03/2006 by hamonk (2 reviews written)

After reading many bad reviews about Airtours I was very nervous about the holiday before we had even left.

On arrival at our destination airport we were greeted by a Representative who was very helpful and guided us to our coach for our onward journey. On the coach we were introduced to our tour rep and given an introduction to the country. On our way to the hotel we were guided through the popular places to visit and eat and given some local advice.

The hotel we stayed in was very nice… Read Full Review

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☆☆☆☆☆

“Airtours flights were really bad, the plane and seats...”

Written on: 16/01/2006 by abbiewarren (1 review written)

Airtours flights were really bad, the plane and seats like the 1980's. They put us in a awful hotel for our honeymoon, there was building work and the rooms were awful. The rep was useless and rude!! When we returned to the UK we have written to them on countless occasions and their replies are terrible. The seem to copy the back page of their customer service booklet. They do not read your letters, it has taken us 4 months just to get a reply from them… Read Full Review

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★☆☆☆☆

“We haven't even started our holiday with Airtours yet,...”

Written on: 28/10/2005 by Dora2000 (1 review written)

We haven't even started our holiday with Airtours yet, but here we are writing a review of our (poor) experience so far! It doesn't bode well...

3 months ago we booked a one week holiday in Fuerteventura with the children, specifying we wanted to be near the sea and pool.

About 1 month ago our return flight time was changed to 4 hours later, meaning we now return at about 11:00pm with a 5 and 6 year old. Not ideal, and it will be disruptive and difficult with the children, but we realise… Read Full Review

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★★★★★

“We were travelling with Airtours to Reus Airport in...”

Written on: 31/08/2005 by frederica (2 reviews written)

We were travelling with Airtours to Reus Airport in August 2005. While travelling, the plane was delayed by an hour, as the first-aider was stuck in traffic. At one point Airtours tried to get us off the plane, but no one would move. Instead they played Madagascar to keep the children happy. They also asked people whether they would like some water, which was helpful. On the way back however, it landed 25 minutes before we were supposed to, but then we had to wait half an hour for the… Read Full Review

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☆☆☆☆☆

“Airtours - This tour company have recently caused so...”

Written on: 29/06/2005 by sharkyandgeorge (1 review written)

Airtours - This tour company have recently caused so much stress for so many people. They have repeatedly misinformed me about a situation in a hotel in Mexico, namely the Viva Wyndham Azteca in Playacar. I have spent so much money trying to call them for the information I need. They won't send anything in writing, and they have managed to ruin a holiday we haven't even been on yet!!! How's that for "customer service".

If you are unfortunate enough to have booked with this company, I hope

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★☆☆☆☆

“Airtours have given me the worst customer service that...”

Written on: 25/01/2005 by Elletait (3 reviews written)

Airtours have given me the worst customer service that I have ever known from a company. It is no surprise to me that this particular company is loosing its market share!!
I will start at the beginning:
I booked a two-week holiday to Cyprus in January 2004 to holiday in June 2004. I upgraded at a cost of £50 per person to get 5lbs extra baggage allowance and also paid £30 per person to pay for extra legroom. When I go to the airport in June, I was then told that because I was travelling on a… Read Full Review

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☆☆☆☆☆

“AAspro Airtours and the new My Travel all the same ”

Written on: 13/09/2004 by pabloisme (5 reviews written)

AAspro Airtours and the new My Travel all the same

We had a diabolical holiday, we didn't expect much but we got the real dump, this was the holiday from hell.
Cockroaches, the pool was closed (full of gunk) and roped off, smelt like an open sewer, looked like it too....
They did offer to taxi us to Toremolinos, you had to go into reception, ask and wait for a taxi, cant leave in case it came, then ah you had to change before you went, and come back in wet kit,
neat!
Chickens run around the… Read Full Review

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Sharkyandgeorge's Response to pabloisme's Review

Written on: 30/06/2005

I totally agree. Airtours and its "sister company" MyTravel are the pits. DO NOT USE THEM!!
<br>You have been warned.

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